WHMCS

Plateforme d'automatisation d'hébergement web

4,1 /5 (55 avis) Donnez votre avis !

WHMCS - Présentation

Description du logiciel WHMCS

WHMCS est une plateforme d'hébergement web pour la facturation et l'automatisation qui s'adresse principalement aux fournisseurs de services d'hébergement. Elle peut également être personnalisée pour répondre aux exigences de facturation d'autres entreprises.

Elle permet aux entreprises de créer des factures personnalisées et fournit des fonctionnalités de facturation telles que les notifications de facture, les notifications de rappel de paiement et les passerelles de paiement intégrées telles que PayPal, Sage Pay et Quantum Gateway. Le système automatise divers processus tels que la configuration des services à la réception du paiement, la suspension du compte pour non-paiement, les modifications du mot de passe et les e-mails de bienvenue.

Les produits peuvent être configurés pour l'hébergement, le VPS, les serveurs, le cloud et le SSL. La plateforme intègre également la gestion de domaine, ce qui permet aux clients de gérer les achats de domaine à partir de WHMCS. Les autres fonctionnalités liées au nom de domaine comprennent l'enregistrement automatique, la vérification de la disponibilité, les informations WHOIS, le verrouillage et la synchronisation de domaine. Les modules de rapports et de statistiques suivent les notations de paiement, de recettes et de cas d'assistance. L'application permet de personnaliser la facturation, l'espace client et le formulaire de commande en fonction des besoins de l'entreprise.

WHMCS - Présentation

Prix

À partir de
15,95 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

WHMCS - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Royaume-Uni
Langues
anglais

Media

129737
129738
8344
8346
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8350
8353
582917
WHMCS video Capture d'écran pour WHMCS : WHMCS - Client Area Capture d'écran pour WHMCS : WHMCS - Client Management Capture d'écran pour WHMCS : WHMCS - Project Management Provisioning Capture d'écran pour WHMCS : WHMCS - Chargebacks Capture d'écran pour WHMCS : WHMCS - Notifications Capture d'écran pour WHMCS : WHMCS - Client Area Homepage Capture d'écran pour WHMCS : WHMCS - Admin Area Capture d'écran pour WHMCS : WHMCS - Client Area Service Management

WHMCS - Avis

Note globale
4,1
/
5
Excellent
26

Très bien
17

Moyen
6

Médiocre
1

Mauvais
5

Rapport qualité-prix
3,9
Fonctionnalités
4
Simplicité d'utilisation
3,7
Support client
3,6
78% des utilisateurs recommandent cette application
Lucian M.

WHMCS - Best invoicing and support software for your hosting business

I use WHMCS for 7+ years now. It makes my invoicing very easy, I can keep up with customers and their billing without spending too much time. The invoice reminders and automatic updates makes my work easier. I am able to add billing items quick, as I finish my work on a project. I can add a billing item to the user next invoice or bill it right away. I mostly use the invoicing features and reports. I may use the support ticket system later on. I am very happy with WHMCS, it saves me time and help me collect payments in a timely manner.


Traduire avec Google Translate
Dave W.

Flexibility, but at a cost

I realize my Cons is a lot longer than my Pros section, don't let me mislead you, we still use it here and I would cautiously recommend WHMCS as long as prospective users understand what they're getting into. All in all it works, it is so widely used that many customers are familiar enough with it that it smooths over the quirks, and it is very *very* flexible and extendable.


Traduire avec Google Translate
Clayton J.

No longer cares about the customer

WHMCS used to be a good company. They no longer care about their customers though. They're more interested in adding products to Market Connect that they get a cut of the profits than doing what PAYING customers are asking them to. While I used to would have recommended this to everyone, I come closer to viewing it as a cash grab or scam now and would recommend it only to my enemies.


Traduire avec Google Translate
Amber L.

Good Customer Management & Hosting Billing Solution

The main benefit is automation. With a growing company, the small, important tasks can take up your entire day. It's important to trust a reputable software with those tasks so you can focus on your customers.


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Jimmi N.

Very efficient, easy to use, easy accounting and great support. Perfect for domains and...

1. Great GUI. Simple enough to make sure the user has an easy time accessing the many features easily.
2. Great automation options that let the system do most of the 'leg work' and the user's role is limited to only monitoring and so allowing for more time for them to concentrate on marketing of the features.
3. Has adequate security features to allow for secure transactions between the clients and the system with minimal or no exploitation gaps
4. Great notification systems to allow for an automated and easy communication to clients.


Traduire avec Google Translate
Lucian M.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

WHMCS - Best invoicing and support software for your hosting business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/11/2018
Provenance de l'avis : Capterra

I use WHMCS for 7+ years now. It makes my invoicing very easy, I can keep up with customers and their billing without spending too much time. The invoice reminders and automatic updates makes my work easier. I am able to add billing items quick, as I finish my work on a project. I can add a billing item to the user next invoice or bill it right away. I mostly use the invoicing features and reports. I may use the support ticket system later on. I am very happy with WHMCS, it saves me time and help me collect payments in a timely manner.

Avantages

WHMCS offers a variety of features, as billing & invoicing, large number of integrated payment methods, customer support ticket system, integration with CPanel, selling domains and hosting packages to your customers and much more. I like the automatic recurring invoicing the most, including automatic reminder before and after a missed due date. I like the customer ability to pay online, by clicking the link in the invoice email and going to the payment page. It has many useful reports, for specific periods, type of customers, taxed or not and more. I also like that they always improve the software to work with the current version of PHP/MySQL. It is an essential software for my business.

Inconvénients

Related to functionality everything works fine. The only downside: updating is a bit expensive, 99.95 USD/year.

Traduire en français

Réponse de WHMCS

Hi Lucian,
Thanks for taking the time to share your comments.
I'm very pleased to hear that WHMCS has the best invoices and support software for your hosting operation for the best part of a decade!

We're continuing our history of supporting new technologies by introducing support for PHP 7.3 very soon!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Dave W.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire en français

Flexibility, but at a cost

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/09/2019
Provenance de l'avis : Capterra

I realize my Cons is a lot longer than my Pros section, don't let me mislead you, we still use it here and I would cautiously recommend WHMCS as long as prospective users understand what they're getting into. All in all it works, it is so widely used that many customers are familiar enough with it that it smooths over the quirks, and it is very *very* flexible and extendable.

Avantages

Most of the features really do just work, at least if you have an understanding of what WHMCS will and will not do for you. It's flexible, extendable, and for the most part is reasonably well documented.

It is great that you can resell tons of different servers all from one WHMCS platform, although they definitely do have their favourites.

Inconvénients

The support team has been a mixed bag at best. Not every interaction has been negative, but not a lot have been great experiences.

One simple example from a little while ago that exemplifies the problem: a WHMCS update broke catastrophically. It turned out to be a minor bugfix (and required security hotfix) used a new PHP function that was not supported on all versions of PHP their website claimed they support. I contacted WHMCS and their only remedy was to upgrade PHP. I know supporting older versions of products is a pain, and they had already announced the next major version would not run on my version of PHP, but this bugfix was specifically still supposed to be supported. There was not even any opportunity to revert to a working version as the upgrade made non-reversible changes to the database schema (restoring a database backup was possible, but this would undo any customer-initiated changes in the days it took to understand what was happening, so this was not viable).

Prior to the acquisition (many years ago) their support team was excellent but it has been a hit-or-miss experience of late.

End-users (my customers) tend to find the overall experience with the default theme difficult to navigate. Now in fairness I do tend to attract less technical users who need a bit more hand-holding in general, but even simple concepts like paying an invoice are hit and miss whether users figure it out. One example, paying multiple invoices at once generates an extra invoice that

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Clayton J.
Secteur d'activité: Informatique et sécurité réseau
Taille de l'entreprise: 2-10 employés
Traduire en français

No longer cares about the customer

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/01/2019
Provenance de l'avis : Capterra

WHMCS used to be a good company. They no longer care about their customers though. They're more interested in adding products to Market Connect that they get a cut of the profits than doing what PAYING customers are asking them to. While I used to would have recommended this to everyone, I come closer to viewing it as a cash grab or scam now and would recommend it only to my enemies.

Avantages

Software used to be awesome and easy to use. It isn't anymore.

Inconvénients

No longer easy to use.
Proper setup alone takes days.
Every update breaks every theme for the last 1.5 years.
Software's become so bloated less tech savvy customers have a hard time using it.
Invoicing system is terrible and requires research to even see what you're paying for.

Traduire en français

Réponse de WHMCS

Hi Clayton,
Thanks for your review.

With software as powerful as WHMCS, there are a lot of options to consider, so we've made efforts to smooth the learning curve for new users. This takes the form of a setup wizard, new written guides and a setup checklist on the "Setup" menu.
The MarketConnect features are another direct result of user feedback to make configuration easier with the added benefit of increasing the profitability and richness of your own product offerings. With one click you can sell new products with a level of automation and cost prices which otherwise would not be available to SMEs.

We appreciate that updating custom templates 3 times per year isn¿t the most fun task in the world, but that is necessary when the public and client-facing UI is customizable. To ease this process, we publish full diffs on our GitHub Repro, which you can manually compare or use git to automatically merge changes; meaning templates updates only need take a matter of minutes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Amber L.
Traduire en français

Good Customer Management & Hosting Billing Solution

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/07/2018
Provenance de l'avis : Capterra

The main benefit is automation. With a growing company, the small, important tasks can take up your entire day. It's important to trust a reputable software with those tasks so you can focus on your customers.

Avantages

WHMCS has come a long way in a short amount of time. They seem receptive to user input, which is always a plus for me.

Ultimately, it's a well-rounded solution for managing your web hosting business's customers and billing. There are many add-in options by WHMCS as well as third-party developers to help you achieve just about any task, automation, or feature that you may require.

The fact that third-party developers are welcome to develop for this software is important to me. I've often hired out to have an add-on module created to my specifications.

The support forums are a fantastic resource as well. There are quite a few people who generously offer their time to help each other.

Inconvénients

The updates can be temperamental, which can get frustrating when you're running a business. It seems to be common for users to wait quite some time before upgrading to the next version, just to make sure the kinks are worked out.

Traduire en français

Réponse de WHMCS

Hi Amber,
Thanks for taking the time to share your feedback.
Customer feedback really is the primary driver of the development of WHMCS, and we like to see that comes across.

We look forward to automating your business operations for years to come!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Jimmi N.
Secteur d'activité: Informatique et sécurité réseau
Taille de l'entreprise: 13-50 employés
Traduire en français

Very efficient, easy to use, easy accounting and great support. Perfect for domains and hosting.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/04/2018
Provenance de l'avis : Capterra

1. Great GUI. Simple enough to make sure the user has an easy time accessing the many features easily.
2. Great automation options that let the system do most of the 'leg work' and the user's role is limited to only monitoring and so allowing for more time for them to concentrate on marketing of the features.
3. Has adequate security features to allow for secure transactions between the clients and the system with minimal or no exploitation gaps
4. Great notification systems to allow for an automated and easy communication to clients.

Avantages

Its wide variety of features that allow for many add-ons to the system depending on the users needs.
The automation (once setup perfectly) allows users to control and maintain countless products and services easily and efficiently as all the details on specifics are easily accessible from the administrative user accounts.
Very efficient accounting features i.e. invoice generation, email setup and SMS feature just to mention a few that once configured with the proper cron jobs allow for easy and professional host-to-client communication.
The encryption by IONCUBE ensures very good security on the important files thus thoroughly reducing insecurity issues such as hacking.

Inconvénients

Most of the best add-ons are not free and require constant renewals.
The branding of the system (but this mostly depends on the license purchased). It should consider the uprising businesses (SMEs).

Traduire en français

Réponse de WHMCS

Hi Jimmi,
I'm pleased to hear that WHMCS is allowing your business to run efficiently and automatically. Thanks for taking the time to write this review!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
8,5/10
Basé sur 55 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

WHMCS - Prix

WHMCS - Prix

À partir de
15,95 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3,9/5
Basé sur 55 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

WHMCS - Fonctionnalités

WHMCS - Fonctionnalités

API
Analyse financière
Données en temps réel
Facturation
Gestion de la comptabilité
Gestion de la conformité
Gestion des factures
Gestion des flux de travail
Importation et exportation de données
Intégration comptable
Intégration de tiers
Notifications automatiques
Paiements électroniques
Piste d'audit
Prise en charge de plusieurs devises
Rapports et statistiques
Rapports personnalisables
Suivi des frais
Tableau de bord d'activités
Traitement des factures
Fonctionnalités
4/5
Basé sur 55 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

WHMCS - FAQ

WHMCS - FAQ

Voici quelques-unes des questions fréquentes sur WHMCS.

Q. Quels sont les types de licence disponibles pour WHMCS ?

Types de licences disponibles pour WHMCS :

À partir de: 15,95 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel WHMCS ?

Nous n'avons pas d'informations sur les fonctionnalités de WHMCS.

Q. Qui utilise WHMCS ?

Utilisateurs habituels du logiciel WHMCS :

PME, Entreprises de taille moyenne

Q. Dans quelles langues WHMCS est-il disponible ?

Langues dans lesquelles WHMCS est disponible :

anglais

Q. Quels sont les types de licence disponibles pour WHMCS ?

Types de licences disponibles pour WHMCS:

Abonnement

Q. WHMCS prend-il en charge les appareils mobiles ?

Appareils pris en charge par WHMCS :

Android, iPhone, iPad

Q. Avec quelles applications WHMCS peut-il s'intégrer ?

Applications s'intégrant à WHMCS :

APIANT, ActiveCampaign, KashFlow, LiveChat, OneSaas, ProProfs Chat, Saasu, VirtEngine, Vision Helpdesk, iDevAffiliate

Q. Quelles sont les ressources d'aide disponibles pour WHMCS ?

Ressources d'aide disponibles pour WHMCS :

FAQ, Forum, Base de connaissances, Support en ligne