WHMCS

WHMCS

Plateforme d'automatisation d'hébergement web

4.2/5 (54 avis)

WHMCS - Présentation

WHMCS est une plateforme d'hébergement web pour la facturation et l'automatisation qui s'adresse principalement aux fournisseurs de services d'hébergement. Elle peut également être personnalisée pour répondre aux exigences de facturation d'autres entreprises.

Elle permet aux entreprises de créer des factures personnalisées et fournit des fonctionnalités de facturation telles que les notifications de facture, les notifications de rappel de paiement et les passerelles de paiement intégrées telles que PayPal, Sage Pay et Quantum Gateway. Le système automatise divers processus tels que la configuration des services à la réception du paiement, la suspension du compte pour non-paiement, les modifications du mot de passe et les e-mails de bienvenue.

Les produits peuvent être configurés pour l'hébergement, le VPS, les serveurs, le cloud et le SSL. La plateforme intègre également la gestion de domaine, ce qui permet aux clients de gérer les achats de domaine à partir de WHMCS. Les autres fonctionnalités liées au nom de domaine comprennent l'enregistrement automatique, la vérification de la disponibilité, les informations WHOIS, le verrouillage et la synchronisation de domaine. Les modules de rapports et de statistiques suivent les notations de paiement, de recettes et de cas d'assistance. L'application permet de personnaliser la facturation, l'espace client et le formulaire de commande en fonction des besoins de l'entreprise.

Prix

À partir de
16,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Royaume-Uni, États-Unis

Langues

anglais

WHMCS - Avis

Note globale
4.2/5
83% d'avis positifs
28
Excellent
17
Très bien
4
Moyen
1
Médiocre
4
Horrible
Dave W.
Traduire avec Google Translate

Flexibility, but at a cost

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/09/2019
Provenance de l'avis : Capterra

I realize my Cons is a lot longer than my Pros section, don't let me mislead you, we still use it here and I would cautiously recommend WHMCS as long as prospective users understand what they're getting into. All in all it works, it is so widely used that many customers are familiar enough with it that it smooths over the quirks, and it is very *very* flexible and extendable.

Avantages

Most of the features really do just work, at least if you have an understanding of what WHMCS will and will not do for you. It's flexible, extendable, and for the most part is reasonably well documented.

It is great that you can resell tons of different servers all from one WHMCS platform, although they definitely do have their favourites.

Inconvénients

The support team has been a mixed bag at best. Not every interaction has been negative, but not a lot have been great experiences.

One simple example from a little while ago that exemplifies the problem: a WHMCS update broke catastrophically. It turned out to be a minor bugfix (and required security hotfix) used a new PHP function that was not supported on all versions of PHP their website claimed they support. I contacted WHMCS and their only remedy was to upgrade PHP. I know supporting older versions of products is a pain, and they had already announced the next major version would not run on my version of PHP, but this bugfix was specifically still supposed to be supported. There was not even any opportunity to revert to a working version as the upgrade made non-reversible changes to the database schema (restoring a database backup was possible, but this would undo any customer-initiated changes in the days it took to understand what was happening, so this was not viable).

Prior to the acquisition (many years ago) their support team was excellent but it has been a hit-or-miss experience of late.

End-users (my customers) tend to find the overall experience with the default theme difficult to navigate. Now in fairness I do tend to attract less technical users who need a bit more hand-holding in general, but even simple concepts like paying an invoice are hit and miss whether users figure it out. One example, paying multiple invoices at once generates an extra invoice that

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10
Lucian M.
Traduire avec Google Translate

WHMCS - Best invoicing and support software for your hosting business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/11/2018
Provenance de l'avis : Capterra

I use WHMCS for 7+ years now. It makes my invoicing very easy, I can keep up with customers and their billing without spending too much time. The invoice reminders and automatic updates makes my work easier. I am able to add billing items quick, as I finish my work on a project. I can add a billing item to the user next invoice or bill it right away. I mostly use the invoicing features and reports. I may use the support ticket system later on. I am very happy with WHMCS, it saves me time and help me collect payments in a timely manner.

Avantages

WHMCS offers a variety of features, as billing & invoicing, large number of integrated payment methods, customer support ticket system, integration with CPanel, selling domains and hosting packages to your customers and much more. I like the automatic recurring invoicing the most, including automatic reminder before and after a missed due date. I like the customer ability to pay online, by clicking the link in the invoice email and going to the payment page. It has many useful reports, for specific periods, type of customers, taxed or not and more. I also like that they always improve the software to work with the current version of PHP/MySQL. It is an essential software for my business.

Inconvénients

Related to functionality everything works fine. The only downside: updating is a bit expensive, 99.95 USD/year.

Réponse de WHMCS

Hi Lucian,
Thanks for taking the time to share your comments.
I'm very pleased to hear that WHMCS has the best invoices and support software for your hosting operation for the best part of a decade!

We're continuing our history of supporting new technologies by introducing support for PHP 7.3 very soon!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Amber L.
Traduire avec Google Translate

Good Customer Management & Hosting Billing Solution

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/07/2018
Provenance de l'avis : Capterra

The main benefit is automation. With a growing company, the small, important tasks can take up your entire day. It's important to trust a reputable software with those tasks so you can focus on your customers.

Avantages

WHMCS has come a long way in a short amount of time. They seem receptive to user input, which is always a plus for me.

Ultimately, it's a well-rounded solution for managing your web hosting business's customers and billing. There are many add-in options by WHMCS as well as third-party developers to help you achieve just about any task, automation, or feature that you may require.

The fact that third-party developers are welcome to develop for this software is important to me. I've often hired out to have an add-on module created to my specifications.

The support forums are a fantastic resource as well. There are quite a few people who generously offer their time to help each other.

Inconvénients

The updates can be temperamental, which can get frustrating when you're running a business. It seems to be common for users to wait quite some time before upgrading to the next version, just to make sure the kinks are worked out.

Réponse de WHMCS

Hi Amber,
Thanks for taking the time to share your feedback.
Customer feedback really is the primary driver of the development of WHMCS, and we like to see that comes across.

We look forward to automating your business operations for years to come!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Jimmi N.
Traduire avec Google Translate

Very efficient, easy to use, easy accounting and great support. Perfect for domains and hosting.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/04/2018
Provenance de l'avis : Capterra

1. Great GUI. Simple enough to make sure the user has an easy time accessing the many features easily.
2. Great automation options that let the system do most of the 'leg work' and the user's role is limited to only monitoring and so allowing for more time for them to concentrate on marketing of the features.
3. Has adequate security features to allow for secure transactions between the clients and the system with minimal or no exploitation gaps
4. Great notification systems to allow for an automated and easy communication to clients.

Avantages

Its wide variety of features that allow for many add-ons to the system depending on the users needs.
The automation (once setup perfectly) allows users to control and maintain countless products and services easily and efficiently as all the details on specifics are easily accessible from the administrative user accounts.
Very efficient accounting features i.e. invoice generation, email setup and SMS feature just to mention a few that once configured with the proper cron jobs allow for easy and professional host-to-client communication.
The encryption by IONCUBE ensures very good security on the important files thus thoroughly reducing insecurity issues such as hacking.

Inconvénients

Most of the best add-ons are not free and require constant renewals.
The branding of the system (but this mostly depends on the license purchased). It should consider the uprising businesses (SMEs).

Réponse de WHMCS

Hi Jimmi,
I'm pleased to hear that WHMCS is allowing your business to run efficiently and automatically. Thanks for taking the time to write this review!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Martin E.
Traduire avec Google Translate

Together with WHM, WHMCS provides a total hosting and billing automated solution

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/09/2018
Provenance de l'avis : Capterra

WHMCS (along with WHM) completely automates the ordering, account setup and hosting services of several of my clients, leaving them free to respond to support requests and develop new products. The overall cost of ownership has been low, and the features it provides have paid for themselves several times over.

Avantages

WHMCS is very full featured and reliable system, offering just about all the tools you need to provide hosting services to customers. It can work in tandem with a server running WHM to automate the entire processs, allowing you to focus on developing new products and services. There are a multitude of third-party modules available, offering just about any features you may require (such as CRM capabilities, or specific payment gateways). WHMCS is reliable, and my clients make use of it every day for taking orders, managing products, and responding to support tickets.

Inconvénients

The update process can be cumbersome, particularity if you have customized the product in any way, however the support for WHMCS is very good, and usually problems are easy to deal with. I do always try to update our of usual business hours, just in case.

Réponse de WHMCS

Hi Martin,
Thanks for taking the time to write this review. I'm pleased to hear we've been reliably providing all the tools needed for your operations for several years!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

WHMCS - Prix

À partir de
16,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

WHMCS - Fonctionnalités

  • API
  • Facturation
  • Rapports personnalisables

  • Analyse financière
  • Données en temps réel
  • Gestion de la comptabilité
  • Gestion de la conformité
  • Gestion des factures
  • Gestion des flux de travail
  • Importation et exportation de données
  • Intégration comptable
  • Intégration de tiers
  • Notifications automatiques
  • Paiements électroniques
  • Prise en charge de plusieurs devises
  • Rapports et statistiques
  • Réceptions
  • Suivi des frais
  • Tableau de bord d'activités
  • Traitement des factures

WHMCS - FAQ

Voici quelques-unes des questions fréquentes sur WHMCS.

Q. Quels sont les types de licence disponibles pour WHMCS ?

Types de licences disponibles pour WHMCS :

À partir de: 16,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel WHMCS ?

Nous n'avons pas d'informations sur les fonctionnalités de WHMCS.

Q. Qui utilise WHMCS ?

Utilisateurs habituels du logiciel WHMCS :

Entreprises de taille moyenne, PME

Q. Dans quelles langues WHMCS est-il disponible ?

Langues dans lesquelles WHMCS est disponible :

anglais

Q. Quels sont les types de licence disponibles pour WHMCS ?

Types de licences disponibles pour WHMCS:

Abonnement

Q. WHMCS prend-il en charge les appareils mobiles ?

Appareils pris en charge par WHMCS :

Android, iPhone, iPad

Q. Avec quelles applications WHMCS peut-il s'intégrer ?

Applications s'intégrant à WHMCS :

APIANT, ActiveCampaign, KashFlow, LiveChat, OneSaas, ProProfs Chat, Saasu, VirtEngine, Vision Helpdesk, iDevAffiliate

Q. Quelles sont les ressources d'aide disponibles pour WHMCS ?

Ressources d'aide disponibles pour WHMCS :

FAQ, Forum, Base de connaissances, Support en ligne

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