CRM open source
4.2/5 (330 avis)Odoo CRM permet aux équipes commerciales de suivre leurs meilleurs leads et opportunités. Les utilisateurs peuvent personnaliser leur cycle de vente, contrôler leurs statistiques et leurs prévisions et créer une automatisation de campagne marketing pour améliorer leurs performances de vente.
Avec Odoo CRM, les utilisateurs peuvent obtenir plus de leads et de suivi des appels téléphoniques et des réunions. Les équipes commerciales peuvent analyser la qualité de leurs leads, prendre des décisions plus rapidement et gagner du temps en intégrant les e-mails de tous les contacts directement dans l'application.
Les utilisateurs peuvent suivre leur pipeline d'opportunités en quelques étapes simples grâce à la vue Kanban d'Odoo. Ils obtiennent un aperçu de leur entonnoir de ventes ainsi que des informations visuelles instantanées sur les prochaines étapes, les nouveaux messages, les meilleures opportunités et les revenus attendus.
Le système de campagnes marketing d'Odoo CRM automatise l'acquisition de leads, les suivis et les offres spéciales. Les utilisateurs peuvent également déterminer des actions automatisées en fonction de règles prédéfinies. Les principales fonctionnalités du logiciel sont une vue Kanban permettant de suivre le pipeline d'opportunités de vente, une vue claire des prochaines étapes et actions à mener, une création automatisée de leads basée sur des e-mails entrants ou des leads provenant directement d'un site web. Les utilisateurs peuvent également utiliser leur propre e-mail client.
Avantages
Odoo adapts to the company needs. When one of the owners of the Organization has a question, the answer can be easily be taken from Odoo, by grouping, filtering and in some other cases, by adding new fields to fill manually or automatically.
Inconvénients
As I jokingly say, sometimes Odoo is in a bad mood (when there is slow Internet connection) and Odoo displays an error or makes a rare behavior. But by refreshing the page, most of the times, it gets solved.
Awesome review! Glad to hear you have been making wonders with Odoo Studio, we love hearing how users are able to use the Studio editor tool to customize their platform without having to touch source code (the idea is to empower users to create the software they want). Happy to hear how you have been using Odoo and wishing your company continued success! :)
We have been implementing Odoo for many of our customers and almost all of them were happy with it. Apart from the learning curve i mentioned about, people were happy about the software and the "awed" about the level of customisation possible.
Avantages
The thing I most liked about Odoo is it's open source nature. The whole community can contribute to Odoo unlike some other popular ERP. Odoo is highly flexible and if you have some technical knowledge you can customise it anyway you like and integrate it with any existing system.
Inconvénients
Close sourcing some good aspects after each revision of Odoo is somewhat disheartening. For instance, as far as I know the HR module is going to be enterprise only from Odoo 13. I don't understand the logic behind this decision. Also Odoo a pretty big learning curve. The descriptions of each operations needs to be simplified so people easily understand each feature.
Thanks for the great feedback Mihran! Happy to see so many positive points here. To address the cons, we haven't released Odoo 13 yet (October 2019) so I would wait to see the official release to get the correct details. Additionally, the learning curve can be said about any ERP product (complex in nature), and as we understand this all too well we have made a huge effort to create tons of resources to help those like you! Whether it is our eLearning platform, weekly webinars, documentation pages, live support, or user forum...we provide many options for you to get the answers you need. I recommend contacting your dedicated account manager for further assistance, we are always happy to help! :)
Have experience of consulting and over seeing the implementation ( 14 Implementations) of Odoo from version 8 to 11 for the past 4 years.
Avantages
1) Opensource and SaaS option
2) Easy to use - Maintained uniformity across modules
3) Availability of Third Party apps
4) OCA community support
5) No other opensource ERP covers Inventory (Product master - ability to handle product variance / Inventory valuation / Landing Cost) and Recruitment functionality like odoo
6) Odoo Enterprise Accounting reporting is a plus
7) Easy to customize or develop new module using Odoo Studio if your an enterprise customer
8) Developing new module even in enterprise will not take much time
9) Partners availability across globe is a plus
10) Having Ecommerce functionality in an ERP is great advantage
Inconvénients
1) Need customization for localization ( Both HRMS - End of service calculation and Taxation)
2) Must to have functionalities are moved from community to enterprise form Odoo version 9 onward till odoo 12
3)Must to have accounting reports moved to Odoo enterprise
4)Not providing incremental update to the existing version is minus
5) Different pricing for different region
6) Document management features could have been better even-though they released few more functionalities in Odoo 12
Thanks for the review Selvakumar! We appreciate the 10/10 for recommendation. Your key points in both areas were informative to read. We like to see the Pros in order to understand where our community finds the most value, as well as the Cons to see where we can improve. Note for some of these (such as Documents management) that our software is constantly being updated and improved by a global team of awesome developers to bring features like this to our users. If you are on the SaaS platform, these features are delivered to you automatically without any need to update or reconfigure (we like to make things simple and easy). Hope to see you at our next Odoo event to learn more about your experience! :)
Having everything in one app is the major benefit to me. I don't have to use different software for Sales and Purchases; for Contacts; fr Projects etc. Another benefit for me is the ability to attach documents to each transaction for tax purposes at the end of the financial year.
Avantages
Odoo is an Opensource ERP with a free Community Edition and a paid Enterprise edition. It is packed with features like Accounting, Project Management, Customer Management, Employee & Recruitment Management, Inventory & Warehouse, Sales and Purchase and POS to name a few.
I like the Dashboard where one can get an bird's eye view of the status of any task or activity that needs attention. Plenty of additional modules (called Apps) are also available on the Odoo Store.
Odoo uses Postgresql as database.
It offers plenty of customisation options. Some countries' standard Chart of Accounts are available by default, or you can create your own.
Overall a very useful ERP.
Inconvénients
I'm reviewing the Community Edition: On the downside, it has a relatively big learning curve. Setup and initial configuration is crucial. I would have liked to choose between mySQL and Postgresql as some hosting providers does not offer Postgresql.
Some minor frustrations is the fact that an invoice can only be created after a quotation, then an order. I would've liked to be able to enter an invoice without an quote or order; for example monthly regular contractual invoices. Having said that, depending on how your business work, it might not affect you that much.
Secondly, recording expenses is cumbersome - expenses are recorded either through the employer expense module (which is not always related to an employer, like rent), or through billing. Either way, you need to create a "product or service" for expenses before entering them. Where and how you enter them, also affects your expense reporting.
I would also like to see more reporting options like traditional desktop apps.
Customer support for the Community Edition are limited to the forums and some manuals for older editions.
All of my systems and customer data are centralized in one easy to use system
Avantages
As a former Netsuite and Salesforce partner, our clients demanded more in the form of ease of use, mobility and functionality without breaking the bank. We started off by migrating ourselves off of our Netsuite system. This move simplified all of our daily work lives so much, we brought this solution to our client base. From Professional Services, Manufacturing and Warehouse operations, Odoo was an excellent fit and an extremely good value. The company improves the software almost daily and with thousands of prebuilt apps in their app store, adding major functionality and workflow is simple. Also the open nature of the code makes it the absolute most flexible ERP/CRM/MRP software on the market.
Odoo maintains a few versions Community(Free) and Hosted(Saas) and Enterprise(Self Hosted). We recommend either Hosted or Enterprise(Most Recommended) for business. The Community edition is mostly for developers to have an easy way to learn the basics. The Enterprise edition is packed with additional advanced features necessary for production use, and is supported by Odoo and the Odoo Partner Channel.
Any company in the search for an ERP system should include Odoo in their list.
Inconvénients
Documentation needs improvement. Most documents and answers are not centralized but scattered between Youtube, and Odoo Community and GitHub although they have been building a training portal.
Thanks for the review VCloud9 team! We are excited to hear how your experience with other ERP systems like Netsuite has helped to identify key value indicators when doing software implementation. We look forward to continuously adding value to your projects in the future!
Voici quelques-unes des questions fréquentes sur Odoo.
Types de licences disponibles pour Odoo :
À partir de: 20,00 $US/mois
Type de licence: Gratuit, Open source, Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Odoo.
Utilisateurs habituels du logiciel Odoo :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Administration publique, PME
Langues dans lesquelles Odoo est disponible :
arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, thaï, turc
Types de licences disponibles pour Odoo:
Gratuit, Open source, Abonnement
Appareils pris en charge par Odoo :
Android, iPhone, iPad
Applications s'intégrant à Odoo :
All-In-One Designer, Infraspeak, PieSync, Robly, SmartFreight, Teamleader, Truedash
Ressources d'aide disponibles pour Odoo :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
I've been using Odoo in some companies as an employee, so I've been teaching myself (that easy it is). I started with some bad practices (modifying the base code) but I've gotten better making my own modules, but now I only use Odoo Studio (highly recommend it).
I've also shown the basics of the core to my IT coworkers, and once we understand how the api with python works, we've made wonders. We don't mess with the code directly (only the Partner does) and we can play with all the information with any python module or framework.