ScheduFlow

Avantages

When we started using this software we switched from a completely paper-based model. Since we rolled out ScheduFlow for our team, our error rates have dropped dramatically and we have been able to greatly improve our reliability and service to customers.
The most amazing feature of this software is its ease of use. We have had users with no prior computer experience learn to navigate the software within two days. For this we did not need manuals or documentation, it is so very intuitive to learn. Mobile users needed no more than a 5 minute briefing to start using the tool independently on their mobile devices.
The user interface is great and highly customisable. We use it for scheduling taxi drivers and their trips and it works very well for us. It is not very pricey if you only need to use it within a relatively small team. I would recommend this tool to anyone who needs to schedule a very small company or project without a huge upfront investment in licenses or training.

Inconvénients

The software feels a little bit "work in progress". Certain small glitches could not be resolved by tech support. For example one of my desktop users cannot see whether he sets an appointment at 2 am or pm because the am/pm doesn't show for him. We flagged this 2 months ago and it remains unresolved.
We have also been having troubles with our license management, although support has always been quick to resolve these, we've had down times of several hours because of it.
What we also don't enjoy is that there is no local backup of data. So unless you have a very reliable internet connection, you can be unable to see or edit your schedules.

Avantages

Designers of this software gave it great effort and work. It allows customized scheduling with colors, fonts and space size. The colors are great for highlighting activities that need more attention.
One ScheduFlow purchase can be assigned to unlimited computers and unlimited employees.

Inconvénients

CD purchase is an old enough technology. It could be better if we purchased this software directly online.
Six months subscription and then renewing is also not good enough arrangement because the owners may inflate prices and since you're used to using this software, you will have no otherwise rather than having to purchase it.

Avantages

The ability to create and color code each employee and each type of service. This makes it easy for us to look at the scheduler and know exactly what the employee is doing based on the color as well as the status of the actual service call.
It is very reasonably priced for all that it offers.

Inconvénients

We would like to to be able to integrate with QuickBooks and read our customer base so that we would not have to enter customer information twice.
We would also like to see that the software become available for Apple computers. We have recently switched to Apple computers and as of yet have not found a program that works as good as ScheduFlow within the Apple apps. Therefore we have both Apple and Windows computers at the desk and this is cumbersome.

Avantages

The fact that every computer is linked together and appointments instantly pop up. A user in the front of the business can schedule an appointment for a user in the back and never have to tell them. Also, reminders can be set to automatically pop up. For instance you can make an appt recur to remind yourself to pay a bill or contact a customer.

Inconvénients

Some of the use takes a bit of a learning curve. It could be streamlined a little. The process to add users could also be streamlined a little more but ultimately the pros outweigh the cons.

Avantages

I like that anyone on the system can edit the schedule and that it updates fairly quickly. It is great for being able to check notes across different users which is a plus.

Inconvénients

Honestly I am very frustrated that there is no ability for me to check schedule from home. ON days that I am off I have to call in and ask an office staff about what changed on my schedule or come in to work to check. It would take my organization using another license for me to have functionality at home.