ConnectWise Control

Logiciel d'assistance à distance, de réunion à distance et d'accès à distance.

4,7 /5 (1626 avis) Donnez votre avis !

ConnectWise Control - Présentation

Description du logiciel ConnectWise Control

L'assistance à distance de ConnectWise Control, disponible à tout moment et n'importe où, vous permet de contrôler à distance des périphériques et d'aider vos clients, qu'ils se trouvent à proximité ou à l'autre bout du monde. Dépassez les attentes en matière de prestations de services grâce à une assistance à distance rapide, fiable et sécurisée offrant une connectivité instantanée, des fonctionnalités de sécurité évolutives et une intégration transparente. Portez assistance à vos clients depuis n'importe où avec une connexion Internet, continuez à travailler en toute confiance malgré les cybermenaces omniprésentes grâce à des fonctionnalités telles que le cryptage AES-256 et l'authentification à deux facteurs et ce, à un prix abordable pour votre entreprise.

ConnectWise Control - Présentation

Prix

À partir de
24,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

ConnectWise Control - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, Europe, Allemagne, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour ConnectWise Control : ConnectWise Control reporting dashboard
Capture d'écran pour ConnectWise Control : ConnectWise Control reporting dashboard Capture d'écran pour ConnectWise Control : ConnectWise Control custom branding Capture d'écran pour ConnectWise Control : ConnectWise Control file transfer Capture d'écran pour ConnectWise Control : ConnectWise Control remote meetings Capture d'écran pour ConnectWise Control : ConnectWise Control video auditing

ConnectWise Control - Avis

ConnectWise Control - Avis

Note globale
4,7
/
5
Excellent
1196

Très bien
363

Moyen
53

Médiocre
8

Mauvais
6

Rapport qualité-prix
4,6
Fonctionnalités
4,5
Simplicité d'utilisation
4,6
Support client
4,4
96% des utilisateurs recommandent cette application
Jeev Y.

If you value your time and energy, use this software

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.


Traduire avec Google Translate
David R.

Overwhelmingly simple yet effective

Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.


Traduire avec Google Translate
James D.

The best remote access platform

I've tried so many remote access platforms in the past. For me they all failed when it came to support sessions for unmanaged clients. The others didn't have the features, the price was too high, and/or they were to difficult for my users. I'll be using ConnectWise Control forever.


Traduire avec Google Translate
Adam B.

The price is right, it has enough features that were not that easy to integrate, its...

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'


Traduire avec Google Translate
Sam H.

ConnectWise Control

The software is very stable and I use it multiple times a day. I would be unable to do my job without it.


Traduire avec Google Translate
Jeev Y.
Secteur d'activité: Produits pharmaceutiques
Taille de l'entreprise: 501-1 000 employés
Traduire en français

If you value your time and energy, use this software

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 02/07/2019
Provenance de l'avis : Capterra

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Avantages

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Inconvénients

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

David R.
Secteur d'activité: Pétrole et énergies
Taille de l'entreprise: 51-200 employés
Traduire en français

Overwhelmingly simple yet effective

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/02/2020
Provenance de l'avis : Capterra

Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.

Avantages

- Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Inconvénients

- Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

James D.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 2-10 employés
Traduire en français

The best remote access platform

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/05/2020
Provenance de l'avis : SoftwareAdvice

I've tried so many remote access platforms in the past. For me they all failed when it came to support sessions for unmanaged clients. The others didn't have the features, the price was too high, and/or they were to difficult for my users. I'll be using ConnectWise Control forever.

Avantages

Setting up online meetings - easy. Someone needs me to remote into their computer for the first time while I'm on the beach - easy. I need to maintain unattended access to over one thousand machines - you guessed it, easy. My favorite feature is sending my clipboard as keystrokes. I've used it a million times. The "Wake From Sleep" option has saved me from certain death on numerous occasions.

Inconvénients

Not being able to remote into physical machines that don't have a connected display is super annoying.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Adam B.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire en français

The price is right, it has enough features that were not that easy to integrate, its reputation has

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/06/2019
Provenance de l'avis : Capterra

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Avantages

THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Inconvénients

Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Sam H.
Secteur d'activité: Réseaux informatiques
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

ConnectWise Control

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/03/2020
Provenance de l'avis : SoftwareAdvice

The software is very stable and I use it multiple times a day. I would be unable to do my job without it.

Avantages

I love the ease of use this software offers and the remote clipboard and file transfer tools. It is an excellent tool.

Inconvénients

The customer service is by for the biggest issue with this software. The response time of the support is difficult to deal with.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
9,1/10
Basé sur 1 626 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ConnectWise Control - Prix

ConnectWise Control - Prix

À partir de
24,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,6/5
Basé sur 1 626 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ConnectWise Control - Fonctionnalités

ConnectWise Control - Fonctionnalités

API
Chat
Commentaires
Contrôle d'accès
Espace de travail collaboratif
Fonctionnalité de recherche
Gestion des autorisations
Gestion des documents
Gestion des fichiers
Gestion des flux de travail
Interface glisser-déposer
Intégration de tiers
Notifications automatiques
Outils de collaboration
Projections
Rapports et statistiques
Stockage de documents
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,5/5
Basé sur 1 626 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

ConnectWise Control - FAQ

ConnectWise Control - FAQ

Voici quelques-unes des questions fréquentes sur ConnectWise Control.

Q. Quels sont les types de licence disponibles pour ConnectWise Control ?

Types de licences disponibles pour ConnectWise Control :

À partir de: 24,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel ConnectWise Control ?

Nous n'avons pas d'informations sur les fonctionnalités de ConnectWise Control.

Q. Qui utilise ConnectWise Control ?

Utilisateurs habituels du logiciel ConnectWise Control :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues ConnectWise Control est-il disponible ?

Langues dans lesquelles ConnectWise Control est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ConnectWise Control ?

Types de licences disponibles pour ConnectWise Control:

Abonnement

Q. ConnectWise Control prend-il en charge les appareils mobiles ?

Appareils pris en charge par ConnectWise Control :

Android, iPhone, iPad

Q. Avec quelles applications ConnectWise Control peut-il s'intégrer ?

Applications s'intégrant à ConnectWise Control :

CloudBerry Backup, ConnectWise Automate, ConnectWise Manage, Freshdesk, ITBoost, Naverisk, Slaask, SolarWinds Passportal, Zendesk, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour ConnectWise Control ?

Ressources d'aide disponibles pour ConnectWise Control :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo