ConnectWise Control

ConnectWise Control

Logiciel d'assistance à distance, de réunion à distance et d'accès à distance.

4.7/5 (1620 avis)

ConnectWise Control - Présentation

Description du logiciel ConnectWise Control

L'assistance à distance de ConnectWise Control, disponible à tout moment et n'importe où, vous permet de contrôler à distance des périphériques et d'aider vos clients, qu'ils se trouvent à proximité ou à l'autre bout du monde. Dépassez les attentes en matière de prestations de services grâce à une assistance à distance rapide, fiable et sécurisée offrant une connectivité instantanée, des fonctionnalités de sécurité évolutives et une intégration transparente. Portez assistance à vos clients depuis n'importe où avec une connexion Internet, continuez à travailler en toute confiance malgré les cybermenaces omniprésentes grâce à des fonctionnalités telles que le cryptage AES-256 et l'authentification à deux facteurs et ce, à un prix abordable pour votre entreprise.

ConnectWise Control - Présentation

Prix

À partir de
24,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

ConnectWise Control - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, Europe, Allemagne, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour ConnectWise Control : ConnectWise Control reporting dashboard
Capture d'écran pour ConnectWise Control : ConnectWise Control reporting dashboard Capture d'écran pour ConnectWise Control : ConnectWise Control custom branding Capture d'écran pour ConnectWise Control : ConnectWise Control file transfer Capture d'écran pour ConnectWise Control : ConnectWise Control remote meetings Capture d'écran pour ConnectWise Control : ConnectWise Control video auditing

ConnectWise Control - Avis

ConnectWise Control - Avis

Note globale
4.7
/
5
Excellent
1192

Très bien
363

Moyen
52

Médiocre
8

Mauvais
5

Rapport qualité-prix
4.6
Fonctionnalités
4.5
Simplicité d'utilisation
4.6
Support client
4.5
96% des utilisateurs recommandent cette application
Josh M.

A great solution for a one-man-shop

It just works. It's super-ridiculously reliable. By that I mean, I've used MANY other remote support software solutions over the years, and while this one might not have the perfect clarity of an upscaled resolution, it has yet to fail me on a connection. I deploy them via MSI, occasionally update them from the admin interface, and ... thats it! It just works!


Traduire avec Google Translate
David R.

Overwhelmingly simple yet effective

Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.


Traduire avec Google Translate
Andreas L.

ConectWise - let me help you...NOW!!

Without this most valuable tool, I would not be able to help our customers when installing their O365 and telecommunication tools easily. We are able to set up multiple unique logins and email each and every one of our customers and users and see when they are on all from a single pane of view.


Traduire avec Google Translate
Adam B.

The price is right, it has enough features that were not that easy to integrate, its...

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'


Traduire avec Google Translate
Ron V.

One of the best remote tools I've ever used !

The company I work for is supporting over 300 customers and when I came to work here, all remote connections were manually made. Ofcourse not so efficient.
So I started to implement Devolutions Remote Desktop Manager, where I could create a lot of our remote connections but unfortunately not all.
Especially the remote connections which need a VPN connection before using RDP to remotely connect to the server. It is possible in RDM (jump to a virtual machine on the network, start the VPN connection there and then RDP into the server), which is time consuming (over 2 minutes per session).

Therefor I was looking for a quicker solution, but still with the security a VPN connection has to offer.
And then I found ConnectWise Control, which does all that.

Once I tried the trial version and extended it (with help of the CW support team), I was sure this was the solution I was looking for.
Now it only takes me 15 seconds to remotely connect to remote server.
And not only me, but thanks to the integration in RDM my fellow colleagues can use the same configured session and start the remote connections.


Traduire avec Google Translate
Josh M.
Secteur d'activité: Équipement et fournitures de bureau
Taille de l'entreprise: 13-50 employés
Traduire en français

A great solution for a one-man-shop

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 19/06/2019
Provenance de l'avis : Capterra

It just works. It's super-ridiculously reliable. By that I mean, I've used MANY other remote support software solutions over the years, and while this one might not have the perfect clarity of an upscaled resolution, it has yet to fail me on a connection. I deploy them via MSI, occasionally update them from the admin interface, and ... thats it! It just works!

Avantages

Compatibility, deployment (MSI package), and customization (can configure the server with addons, that in turn help you configure the client much faster than other solutions I've tried). AUTOMATIC NAME UPDATING. This was HUGE for me! This was the main reason I moved away from GoToAssist. I worked with GoToAssist support multiple times, but they couldn't help me get anything in place to do this. Essentially, if a PC name changed, the GoToAssist Server kept it's name listed as the "old name" - this lead to tremendous amounts of confusion for me and made it almost impossible to know which computers needed updating and which were already the correct name, simply connecting to support a user was an issue after just a few computer moves. Deploying software to 50-some machines might not be as large a task as other companies out there with 500+ machines, but as a one man shop, keeping those machines updated to ensure versions match, and names of the PC's are kept intact when users retire and new folks come on board is a HUGE time saver and stress relief after swapping to ConnectWise Control.

Inconvénients

Poor screen scaling (when compared to a competitor like TeamViewer), slow multi-monitor (becomes a sluggish because it seems to want to stream all screens at once, even if only one is selected), and ambiguous information as to whether another third party who also uses the software has left theirs installed / potentially could cause exploitation and already causes confusion.

Scaling:
If I connect to a machine with no other users on it, I believe I should have the option (via the "join w/options" link, perhaps) to change the connection to match my resolution (similar to how Microsoft's own Remote Desktop or TeamViewer do)

Additionally, even if it's unable to match my connecting resolution, If the built-in scaling were better (I.E. - if there was a feature that introduced some good hardware accelerated anti-aliasing), the daily use of this software would be greatly improved.

Multi-Monitor Sluggish:
I've seen this with some other remote connection software - even the more legacy VNC protocol suffers from it, but it is avoidable because not all have this issue. I think the software needs to only stream updates to the primary selected monitor - or at least have an option to enable that, because delays become a huge problem when navigating things like complex databases or even simple excel sheets when there's a full-second delay. This does not happen on single monitor connections right now, it becomes noticable on dual-monitor, and on triple monitor it's very obvious.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

David R.
Secteur d'activité: Pétrole et énergies
Taille de l'entreprise: 51-200 employés
Traduire en français

Overwhelmingly simple yet effective

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/02/2020
Provenance de l'avis : Capterra

Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.

Avantages

- Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Inconvénients

- Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Andreas L.
Secteur d'activité: Télécommunications
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

ConectWise - let me help you...NOW!!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/12/2019
Provenance de l'avis : Capterra

Without this most valuable tool, I would not be able to help our customers when installing their O365 and telecommunication tools easily. We are able to set up multiple unique logins and email each and every one of our customers and users and see when they are on all from a single pane of view.

Avantages

Customized URL, Windows, and iOS compatible, easy to use console whereby you can send CTRL-ALT_Delete command and easy to switch and control multiple screens.

Inconvénients

I would love to see it evolve and use WEBRTC technology in order for the end-user not to download the executable file.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Adam B.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire en français

The price is right, it has enough features that were not that easy to integrate, its reputation has

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/06/2019
Provenance de l'avis : Capterra

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Avantages

THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Inconvénients

Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Ron V.
Secteur d'activité: Logiciels
Taille de l'entreprise: 51-200 employés
Traduire en français

One of the best remote tools I've ever used !

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 09/01/2020
Provenance de l'avis : Capterra

The company I work for is supporting over 300 customers and when I came to work here, all remote connections were manually made. Ofcourse not so efficient.
So I started to implement Devolutions Remote Desktop Manager, where I could create a lot of our remote connections but unfortunately not all.
Especially the remote connections which need a VPN connection before using RDP to remotely connect to the server. It is possible in RDM (jump to a virtual machine on the network, start the VPN connection there and then RDP into the server), which is time consuming (over 2 minutes per session).

Therefor I was looking for a quicker solution, but still with the security a VPN connection has to offer.
And then I found ConnectWise Control, which does all that.

Once I tried the trial version and extended it (with help of the CW support team), I was sure this was the solution I was looking for.
Now it only takes me 15 seconds to remotely connect to remote server.
And not only me, but thanks to the integration in RDM my fellow colleagues can use the same configured session and start the remote connections.

Avantages

The ease of set up, price, LDAP intergration, RDM (Devolutions Remote Desktop Manager) integration, email notifications

Inconvénients

The set up of email notifications can be a little difficult to master. Once mastered, it's quite simple.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9.1/10
Basé sur 1 620 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ConnectWise Control - Prix

ConnectWise Control - Prix

À partir de
24,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.6/5
Basé sur 1 620 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ConnectWise Control - Fonctionnalités

ConnectWise Control - Fonctionnalités

API
Chat
Commentaires
Contrôle d'accès
Espace de travail collaboratif
Fonctionnalité de recherche
Gestion des autorisations
Gestion des documents
Gestion des fichiers
Gestion des flux de travail
Interface glisser-déposer
Intégration de tiers
Notifications automatiques
Outils de collaboration
Projections
Stockage de documents
Stratégie de marque personnalisable
Suivi des activités
Sécurité SSL
Tableau de bord d'activités
Fonctionnalités
4.5/5
Basé sur 1 620 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

ConnectWise Control - FAQ

ConnectWise Control - FAQ

Voici quelques-unes des questions fréquentes sur ConnectWise Control.

Q. Quels sont les types de licence disponibles pour ConnectWise Control ?

Types de licences disponibles pour ConnectWise Control :

À partir de: 24,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel ConnectWise Control ?

Nous n'avons pas d'informations sur les fonctionnalités de ConnectWise Control.

Q. Qui utilise ConnectWise Control ?

Utilisateurs habituels du logiciel ConnectWise Control :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues ConnectWise Control est-il disponible ?

Langues dans lesquelles ConnectWise Control est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ConnectWise Control ?

Types de licences disponibles pour ConnectWise Control:

Abonnement

Q. ConnectWise Control prend-il en charge les appareils mobiles ?

Appareils pris en charge par ConnectWise Control :

Android, iPhone, iPad

Q. Avec quelles applications ConnectWise Control peut-il s'intégrer ?

Applications s'intégrant à ConnectWise Control :

CloudBerry Backup, ConnectWise Automate, ConnectWise Automate, ConnectWise Manage, ITBoost, Naverisk, Slaask, SolarWinds Passportal, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour ConnectWise Control ?

Ressources d'aide disponibles pour ConnectWise Control :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo