ConnectWise Control

-Works very well.
-not resource heavy
-multi platform

-Nothing I can really think of.
-This is my go to application for rmm.

It's very convenient to be able to speak with our IT staff in real time, and the interface is so user-friendly. Characteristics of multipurposeness. It's a great option for anything from meetings to remote access to help desks to education and so much more. As a tool for establishing a remote desktop connection, ConnectWise Control excels.

It's possible to watch the screens of computers while they're in operation, without needing to connect to them. Better design for the dashboard is needed.

THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

Connectwise Control is a powerful remote support software application from ConnectWise that helps businesses increase efficiency, reduce IT costs, and provide superior customer service. Its features include automated file sharing, real-time session monitoring, access to inventory systems for licensing compliance data, workflow automation solutions including scripts and macros for repeatable processes, as well as multi-level technician accounts with custom privileges. The platform also offers various integrations compatible with popular ticketing systems such as ServiceNow and Microsoft Dynamics CRM among many others making it easy to manage tickets and requests quickly. The user interface makes navigation straightforward concisely categorizing options into intuitive categories so users have easy visibility of settings menus when using the app. Additionally there are two mobile applications (iOS & Android) available specificially designed for technicians which allow them quick responsiveness while on the go In summary Connectwise Control provides an excellent blend of helpful tools in one place plus its host of smart integrations make this competitively priced solution appropriate regardless if you need remote tech helpdesk or simply looking prove your customers great services without increasing operational cost

THIS DOES NOT APPLY WITH THIS APP. Connectwise Control is an efficient and effective remote support app. It is easy to use, with a simple interface that allows users to connect quickly and securely with their customers or colleagues through sharing screens or taking control of the customer’s desktop when needed. The Connectwise Control dashboard gives administrators access to information on current session stats, system status monitoring, client feedback ratings and more – giving them full visibility over the activity in their service desk history logs so they can better identify trends