ConnectWise Control

Logiciel d'assistance à distance, de réunion à distance et d'accès à distance.

En savoir plus sur ConnectWise Control

L'assistance à distance de ConnectWise Control, disponible à tout moment et n'importe où, vous permet de contrôler à distance des périphériques et d'aider vos clients, qu'ils se trouvent à proximité ou à l'autre bout du monde. Dépassez les attentes en matière de prestations de services grâce à une assistance à distance rapide, fiable et sécurisée offrant une connectivité instantanée, des fonctionnalités de sécurité évolutives et une intégration transparente. Portez assistance à vos clients depuis n'importe où avec une connexion Internet, continuez à travailler en toute confiance malgré les cybermenaces omniprésentes grâce à des fonctionnalités telles que le cryptage AES-256 et l'authentification à deux facteurs et ce, à un prix abordable pour votre entreprise.

Options de tarification dès :

29,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à ConnectWise Control

Clients types

  • Auto-entrepreneurs
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

Australie, Canada, Allemagne, Royaume-Uni, Irlande , Nouvelle-Zélande, États-Unis

Langues

anglais

Options de tarification dès :

29,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à ConnectWise Control

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Fonctionnalités

Nombre total de fonctionnalités pour ConnectWise Control : 58

  • API
  • Accès et contrôle à distance
  • Accès mobile
  • Accès sans surveillance
  • Accès à plusieurs moniteurs
  • Alertes et remontée des problèmes
  • Alertes/Notifications
  • Assistance à distance
  • Authentification à 2 facteurs
  • Autorisations basées sur les rôles
  • Chat et messagerie
  • Chat vidéo
  • Communication multicanal
  • Conférences vidéo
  • Contrôles/Permissions d'accès
  • Discussions et forums
  • Dépannage
  • Enquêtes et feedback
  • Enregistrement de l'écran
  • Enregistrement de session
  • Enregistrements
  • Gestion de l'assistance téléphonique
  • Gestion de la communication
  • Gestion de la conformité
  • Gestion des audits
  • Gestion des e-mails
  • Gestion des fichiers
  • Gestion des listes d'attente
  • Gestion des participants
  • Gestion des réunions
  • Gestion des tâches
  • Gestion des utilisateurs
  • Importation et exportation de données
  • Impression à distance
  • Intégrations de tiers
  • Messagerie instantanée
  • Monitoring
  • Outils de collaboration
  • Outils de diagnostic
  • Outils de diagnostic
  • Partage d'écran
  • Partage des fichiers
  • Portail libre-service
  • Projections
  • Rappels par e-mail
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports personnalisables
  • Recherche/Filtre
  • Réunions internes
  • Stratégie de marque personnalisable
  • Streaming de présentation
  • Surveillance et gestion à distance
  • Sécurité SSL
  • Tableau de bord d'activités
  • Transfert de fichiers
  • Transfert de session
  • Virtualisation de bureau

Alternatives

SolarWinds Service Desk

4,6
Alternative n° 1 à ConnectWise Control
SolarWinds Service Desk est une solution entièrement intégrée de centre de services et de gestion d'actifs permettant...

GoTo Meeting

4,5
Alternative n° 2 à ConnectWise Control
GoToMeeting est un outil de conférence web qui permet aux utilisateurs d'héberger une réunion en ligne avec visioconfére...

Totango

4
Alternative n° 3 à ConnectWise Control
Totango offre une gestion et une analyse de clientèle automatisée pour générer des conversions et renforcer la fidélité...

Dynamics 365

4,3
Alternative n° 4 à ConnectWise Control
Microsoft Dynamics AX est un logiciel de planification des ressources d'entreprise (ERP) multilingue et multidevises....

Avis

Note globale

4,7 /5
(1 824)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,6/5
Support client
4,4/5

Vous avez déjà ConnectWise Control ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 1 824
Jeev
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

If you value your time and energy, use this software

Publié le 02/07/2019

I use this software on a daily basis to keep IT operations within my organization running like a...

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Avantages

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Inconvénients

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Alternatives envisagées 

Rescue

Pourquoi choisir ConnectWise Control 

More features, less expensive, easier to deploy, saves me time, better support, and I've said it before, but the features. They are powerful and make my job so much easier.

Logiciel antérieur 

TeamViewer

Pourquoi passer à ConnectWise Control

For the same reasons as I mentioned above, ConnecWise has more features, is less expensive, is easier to deploy, saves me time, and has a better support and development team.
Jonathan
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

A lot of value for dollar with ConnectWise Control

Publié le 31/08/2021

Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our...

Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.

Avantages

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Inconvénients

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

Henry
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Remote Control/Access Platform

Publié le 17/09/2022

We are constantly providing IT/Accounting/Payroll support to our clients and ConnectWise Control is...

We are constantly providing IT/Accounting/Payroll support to our clients and ConnectWise Control is one of the most important tools in providing this support as it allows us to easily connect to our clients and step them through their problems.

Avantages

We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform.

Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections.

Inconvénients

The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though.

Alternatives envisagées 

TeamViewer, Splashtop Business Access et AnyDesk

Pourquoi choisir ConnectWise Control 

We initially reviewed our options as the price of our current platforms had recently increrased and after testing ConnectWise Control we were very impressed with its features and ease of use and decided to switch over.

Logiciel antérieur 

TeamViewer et LogMeIn

Pourquoi passer à ConnectWise Control

Pricing, Features and ease of use. Also we had situations where we had temporary team members that lacked Computer Skills and they were able to easily use ConnectWise Control without any issues.
Adam
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

The price is right, it has enough features that were not that easy to integrate, its reputation...

Publié le 28/06/2019

see above
you could have had the market targeting alot of users and devices all around the world...

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Avantages

THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Inconvénients

Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

Alternatives envisagées 

TeamViewer, SysAid, Pro et SolarWinds Service Desk

Pourquoi choisir ConnectWise Control 

ITS REPUTATION HAD AND THE SOFTWARE BECAME TO MUCH MAINTANENCE AND ALL THE ABOVE other products have a few controls to update and easy interface and are not seen as malicious software and less problematic they just work!

Logiciel antérieur 

TeamViewer

Pourquoi passer à ConnectWise Control

CHEAP -- LIKE THE EASY SETUP OF MY DOMAIN AND THE SCREENCONNECT SUB DOMAIN -- appropaite licensing -- i was excited by the integrations - that was a let down i read a review i think about it at the standford University in the states -- the support team saying its all they need or very good. if you need my help or more answers feel free to call me 0499235506 AUSTRALIA ADAM
Gerry
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product

Publié le 20/08/2022

Overall, I’m happy. Support leaves a lot to be desired, but product is very stable

Overall, I’m happy. Support leaves a lot to be desired, but product is very stable

Avantages

Ease of use, scalability, built in workflows

Inconvénients

Support is almost non-existent, and product can be a bit slow

Alternatives envisagées 

Datto RMM et Kaseya VSA

Pourquoi passer à ConnectWise Control

Ease of use, detailed ticket system, ease of deployment
Afficher 5 avis sur 1 824 Lire tous les avis

ConnectWise Control - FAQ

Voici quelques-unes des questions fréquentes sur ConnectWise Control.

Types de licences disponibles pour ConnectWise Control :

  • À partir de : 29,00 $US/mois
  • Type de licence : Version gratuite, Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel ConnectWise Control :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles ConnectWise Control est disponible :

anglais

Appareils pris en charge par ConnectWise Control :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à ConnectWise Control :

Acronis Cyber Backup, ConnectWise Automate, ConnectWise PSA, Freshdesk, Microsoft Outlook, Passportal, Zendesk Suite

Ressources d'aide disponibles pour ConnectWise Control :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour ConnectWise Control.