ConnectWise Control

ConnectWise Control

Logiciel d'assistance à distance, de réunion à distance et d'accès à distance.

4.7/5 (1585 avis)

ConnectWise Control - Présentation

Description du logiciel ConnectWise Control

L'assistance à distance de ConnectWise Control, disponible à tout moment et n'importe où, vous permet de contrôler à distance des périphériques et d'aider vos clients, qu'ils se trouvent à proximité ou à l'autre bout du monde. Dépassez les attentes en matière de prestations de services grâce à une assistance à distance rapide, fiable et sécurisée offrant une connectivité instantanée, des fonctionnalités de sécurité évolutives et une intégration transparente. Portez assistance à vos clients depuis n'importe où avec une connexion Internet, continuez à travailler en toute confiance malgré les cybermenaces omniprésentes grâce à des fonctionnalités telles que le cryptage AES-256 et l'authentification à deux facteurs et ce, à un prix abordable pour votre entreprise.

ConnectWise Control - Présentation

Prix

À partir de
19,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

ConnectWise Control - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, Europe, Allemagne, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour ConnectWise Control :
Capture d'écran pour ConnectWise Control : Capture d'écran pour ConnectWise Control : Capture d'écran pour ConnectWise Control : Capture d'écran pour ConnectWise Control : Capture d'écran pour ConnectWise Control :

ConnectWise Control - Avis

ConnectWise Control - Avis

Note globale
4.7
/
5 1585 avis
Excellent
1171

Très bien
352

Moyen
50

Médiocre
8

Mauvais
4

Rapport qualité-prix
4.6
Fonctionnalités
4.5
Simplicité d'utilisation
4.6
Support client
4.5
96% des utilisateurs recommandent cette application
Jared M.

#1 in Unattended Remote Access

I've used many remote access tools in my few years as an IT professional. None have come close to the quality, speed, and reliability of ConnectWise Control.
If you've read any of my other reviews of ConnectWise products you'll find a common theme, we started using the product shortly before the acquisition. In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold.

ConnectWise Control will never leave my mind as the pinnacle of remote access tools.


Traduire avec Google Translate
Utilisateur vérifié

Product is one of the best I've used

Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the company. We have enjoyed a long standing relationship and legacy pricing that is not offered to other clients.


Traduire avec Google Translate
Utilisateur vérifié

Simple, Easy to use

Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions (credential resets, issues with software, etc.). Later deployed agents to network. We found this product much more superior than other alternatives available on the market such as Kaseya. Sessions with speedy, and tools were easy to use like viewing one monitor individually, or performing maintenance discretely in open office environments. Allowed for support sessions to be performed remotely by staff extending the teams' effectiveness even in inclimate weather or times when IT staff worked remotely.


Traduire avec Google Translate
Adam B.

The price is right, it has enough features that were not that easy to integrate, its...

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'


Traduire avec Google Translate
Zane C.

ConnectWise Control helps us support our global customers

ConnectWise Control has allowed us to deliver a custom-branded remote support solution.


Traduire avec Google Translate
Jared M.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

#1 in Unattended Remote Access

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/10/2019
Provenance de l'avis : Capterra

I've used many remote access tools in my few years as an IT professional. None have come close to the quality, speed, and reliability of ConnectWise Control.
If you've read any of my other reviews of ConnectWise products you'll find a common theme, we started using the product shortly before the acquisition. In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold.

ConnectWise Control will never leave my mind as the pinnacle of remote access tools.

Avantages

The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some.
The added features are all cohesive and add to the experience of remotely assisting our customers.
This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control.

Inconvénients

Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product!

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Product is one of the best I've used

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/11/2019
Provenance de l'avis : Capterra

Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the company. We have enjoyed a long standing relationship and legacy pricing that is not offered to other clients.

Avantages

We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.

Inconvénients

When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Simple, Easy to use

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/11/2019
Provenance de l'avis : Capterra

Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions (credential resets, issues with software, etc.). Later deployed agents to network. We found this product much more superior than other alternatives available on the market such as Kaseya. Sessions with speedy, and tools were easy to use like viewing one monitor individually, or performing maintenance discretely in open office environments. Allowed for support sessions to be performed remotely by staff extending the teams' effectiveness even in inclimate weather or times when IT staff worked remotely.

Avantages

Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users.
- Includes chat messaging
- Includes options to view services, logs, and processes
- Allows technician to blackout monitor / block keyboard presses during session
- Allows for easy facilitation of temporary remote sessions by non-technical staff
- Easy facilitation to give "passes" (timed access) to end-users and technical support staff
- Allows for basic scripting options for alerting and webhooks
- 2FA Authentication enabled

Inconvénients

- Difficult initially to setup department groups of computers,
- Not a lot of documentation on setting up webhook scripting,
- Database maintenance can be tedious
- Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech])
- Uses Java over HTML5 only.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Adam B.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

The price is right, it has enough features that were not that easy to integrate, its reputation has

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/06/2019
Provenance de l'avis : Capterra

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Avantages

THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Inconvénients

Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Zane C.
Secteur d'activité: Matériel informatique
Taille de l'entreprise: 501-1 000 employés
Traduire avec Google Translate

ConnectWise Control helps us support our global customers

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/10/2019
Provenance de l'avis : Capterra

ConnectWise Control has allowed us to deliver a custom-branded remote support solution.

Avantages

I really like the fact that we can own an on-premise license and not be tied to a contract. It also does not leave any client software installed.

Inconvénients

Purchasing additional licenses is harder than it should be, I've reached out to them several times and no one has called me back,

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9.2/10
Basé sur 1 585 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ConnectWise Control - Prix

ConnectWise Control - Prix

À partir de
19,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.6/5
Basé sur 1 585 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ConnectWise Control - Fonctionnalités

ConnectWise Control - Fonctionnalités

API
Chat
Commentaires
Contrôle d'accès
Espace de travail collaboratif
Fonctionnalité de recherche
Gestion des autorisations
Gestion des documents
Gestion des fichiers
Gestion des flux de travail
Interface glisser-déposer
Intégration de tiers
Notifications automatiques
Outils de collaboration
Projections
Stockage de documents
Stratégie de marque personnalisable
Suivi des activités
Sécurité SSL
Tableau de bord d'activités
Fonctionnalités
4.5/5
Basé sur 1 585 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

ConnectWise Control - FAQ

ConnectWise Control - FAQ

Voici quelques-unes des questions fréquentes sur ConnectWise Control.

Q. Quels sont les types de licence disponibles pour ConnectWise Control ?

Types de licences disponibles pour ConnectWise Control :

À partir de: 19,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel ConnectWise Control ?

Nous n'avons pas d'informations sur les fonctionnalités de ConnectWise Control.

Q. Qui utilise ConnectWise Control ?

Utilisateurs habituels du logiciel ConnectWise Control :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues ConnectWise Control est-il disponible ?

Langues dans lesquelles ConnectWise Control est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ConnectWise Control ?

Types de licences disponibles pour ConnectWise Control:

Abonnement

Q. ConnectWise Control prend-il en charge les appareils mobiles ?

Appareils pris en charge par ConnectWise Control :

Android

Q. Avec quelles applications ConnectWise Control peut-il s'intégrer ?

Applications s'intégrant à ConnectWise Control :

CloudBerry Backup, ConnectWise Automate, ConnectWise Automate, ConnectWise Manage, ITBoost, Naverisk, Slaask, SolarWinds Passportal, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour ConnectWise Control ?

Ressources d'aide disponibles pour ConnectWise Control :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo