ConnectWise ScreenConnect
En savoir plus sur ConnectWise ScreenConnect
L'assistance à distance de ConnectWise Control, disponible à tout moment et n'importe où, vous permet de contrôler à distance des périphériques et d'aider vos clients, qu'ils se trouvent à proximité ou à l'autre bout du monde. Dépassez les attentes en matière de prestations de services grâce à une assistance à distance rapide, fiable et sécurisée offrant une connectivité instantanée, des fonctionnalités de sécurité évolutives et une intégration transparente. Portez assistance à vos clients depuis n'importe où avec une connexion Internet, continuez à travailler en toute confiance malgré les cybermenaces omniprésentes grâce à des fonctionnalités telles que le cryptage AES-256 et l'authentification à deux facteurs et ce, à un prix abordable pour votre entreprise.
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Best Remote Control Management Software
Publié le 19/06/2019
We used TeamViewer for several years before a colleague recommended ConnectWise Control. I would...
We used TeamViewer for several years before a colleague recommended ConnectWise Control. I would never go back to TeamViewer - ConnectWise Control has saved us a lot of time and effort.
Avantages
Works with any browser, doesn't use a lot of resources, allows us to provide full service remote management to our customers, easy to install on many computers, and is economical.
Inconvénients
The default color theme is red, which is annoying to me. That's the worst thing I can say about the software.
Logiciel antérieur
TeamViewerPourquoi passer à ConnectWise ScreenConnect
The cost is reasonable, it's easy to install, and works every time.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Product is one of the best I've used
Publié le 29/11/2019
Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the...
Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the company. We have enjoyed a long standing relationship and legacy pricing that is not offered to other clients.
Avantages
We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.
Inconvénients
When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
It is simple to access the server with ConnectWise remotely.
Publié le 02/03/2023
Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware...
Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.
Avantages
Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.
Inconvénients
There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Screenshare at its best!
Publié le 06/07/2023
Avantages
These tools Are very useful to do remote diagnostics and troubleshooting secure fast and very intuitive, our clients love when they know the support goes beyond the call and the chat.
Inconvénients
something to consider is to have a web-based deployment, but in general terms the application is seamless
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Simple, Easy to use
Publié le 13/11/2019
Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions...
Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions (credential resets, issues with software, etc.). Later deployed agents to network. We found this product much more superior than other alternatives available on the market such as Kaseya. Sessions with speedy, and tools were easy to use like viewing one monitor individually, or performing maintenance discretely in open office environments. Allowed for support sessions to be performed remotely by staff extending the teams' effectiveness even in inclimate weather or times when IT staff worked remotely.
Avantages
Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users.
- Includes chat messaging
- Includes options to view services, logs, and processes
- Allows technician to blackout monitor / block keyboard presses during session
- Allows for easy facilitation of temporary remote sessions by non-technical staff
- Easy facilitation to give "passes" (timed access) to end-users and technical support staff
- Allows for basic scripting options for alerting and webhooks
- 2FA Authentication enabled
Inconvénients
- Difficult initially to setup department groups of computers,
- Not a lot of documentation on setting up webhook scripting,
- Database maintenance can be tedious
- Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech])
- Uses Java over HTML5 only.
Alternatives envisagées
Zoho DeskPourquoi choisir ConnectWise ScreenConnect
Connectwise offered superior features and a better implementation of remote control services vis-a-vis Java than older models like Kaseya which used and installed VNC on workstations.Pourquoi passer à ConnectWise ScreenConnect
Connectwise's product is just enough what you need for facilitating remote sessions without much of the overhead of complicated help desk CRM setup. With Control, login, generate a link, open the link on the target PC, and the agent installed and registers easily. Agents (MSI) should also be available to deploy via Group Policy as well.ConnectWise ScreenConnect - FAQ
Voici quelques-unes des questions fréquentes sur ConnectWise ScreenConnect.Q. Quels sont les types de licence disponibles pour ConnectWise ScreenConnect ?
Types de licences disponibles pour ConnectWise ScreenConnect :
- À partir de : 29,00 $US/mois
- Type de licence : Version gratuite, Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise ConnectWise ScreenConnect ?
Utilisateurs habituels du logiciel ConnectWise ScreenConnect :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues ConnectWise ScreenConnect est-il disponible ?
Langues dans lesquelles ConnectWise ScreenConnect est disponible :
anglais
Q. ConnectWise ScreenConnect prend-il en charge les appareils mobiles ?
Appareils pris en charge par ConnectWise ScreenConnect :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications ConnectWise ScreenConnect peut-il s'intégrer ?
Applications s'intégrant à ConnectWise ScreenConnect :
Acronis Cyber Backup, ConnectWise Automate, ConnectWise PSA, Freshdesk, Microsoft Outlook, Passportal, Zendesk Suite
Q. Quelles sont les ressources d'aide disponibles pour ConnectWise ScreenConnect ?
Ressources d'aide disponibles pour ConnectWise ScreenConnect :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour ConnectWise ScreenConnect.
