--- description: Natterbox : qu'en pensent les utilisateurs ? Lisez les avis sur Natterbox, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Natterbox - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de VoIP](/directory/107/voip/software) > [Natterbox](/software/102375/natterbox) # Natterbox Canonical: https://www.getapp.fr/software/102375/natterbox Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/102375/natterbox?page=2) > Natterbox est un logiciel cloud de téléphonie et de services téléphoniques destiné aux petites et moyennes entreprises qui peut être intégré à Salesforce CRM. > > Conclusion : 22 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 22 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Natterbox - **Pays**: Chicago, É.-U. - **Entreprise fondée en**: 2009 ## Contexte commercial - **Prix à partir de**: 52,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Albanie, Allemagne, Australie, Autriche, Azerbaïdjan, Belgique, Bosnie-Herzégovine, Bulgarie, Canada, Chine, Chypre, Croatie, Espagne, France, Grèce, Hongrie, Irlande, Islande, Italie, Japon et 22 de plus ## Fonctionnalités - API - Accès mobile - Achats et réceptions - Alertes/Notifications - Alerts/Escalation - Analyse des campagnes - Analyse des sentiments - Automate d'appel - Autorisations basées sur les rôles - Base de données de contacts - CRM - CTI (couplage téléphonie informatique) - Campagnes multiples - Centre d'appel virtuel - Centre d'appels entrants - Centre d'appels sortants - Communication multicanal - Conférences téléphoniques - Conférences vidéo - Connexion VoIP ## Intégrations (3 au total) - Salesforce Platform - Salesforce Sales Cloud - Salesforce Service Cloud ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de VoIP](https://www.getapp.fr/directory/107/voip/software) ## Catégories connexes - [Logiciels de VoIP](https://www.getapp.fr/directory/107/voip/software) - [Logiciels de téléphonie](https://www.getapp.fr/directory/294/telephony/software) - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.getapp.fr/directory/289/ivr/software) - [Logiciels de contact client](https://www.getapp.fr/directory/593/contact-center/software) ## Logiciels similaires 1. 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[Kixie PowerCall](https://www.getapp.fr/software/104961/kixie) — 4.6/5 (293 reviews) ## Avis ### "Moving from Copper to the Cloud" — 4.0/5 > **Utilisateur vérifié** | *12 août 2021* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Salesforce Integration – This is just fantastic, having a Cloud Base IP telephony solution that’s integrated into our Single View of the Customer CRM, Salesforce just brings so much benefit, which we will likely continue to discover and build upon, enabling us for years to come. > > **Inconvénients**: The reporting is great, however, the dashboards (wallboards) especially for a Service Desk could do with some work, and it would be great to have deeper \& tighter Salesforce Omnichannel integration, overall these are only minor considerations for our business case. > > The Natterbox solution came at exactly the right time for us, being a transformational enabler for our longer-term strategies while helping us to keep productivity high across the teams while working from home during the pandemic. ----- ### "Best of Breed Technology" — 5.0/5 > **Andrew** | *24 juin 2020* | Machines | Taux de recommandation : 10.0/10 > > **Avantages**: The system is extremely flexible and is able to integrate extremely well with salesforce. > > **Inconvénients**: The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu. > > We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; \[SENSITIVE CONTENT HIDDEN\] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. \[SENSITIVE CONTENT HIDDEN\] was our lead project manager, and \[SENSITIVE CONTENT HIDDEN\] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox. The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it. ----- ### "Easy integration great for calling and monitoring, sometimes has bugs" — 3.0/5 > **Richa** | *28 août 2021* | Marchés boursiers | Taux de recommandation : 7.0/10 > > **Avantages**: It's easy to use with salesforce and integrates well with the reporting features and saving the call recordings. > > **Inconvénients**: Sometimes plays up and has issues like 'dial failed' requiring a reset/computer reset. > > Overall 90% of the time reliable, occasionally plays up ----- ### "Natterbox, good software to have for calls/sales" — 4.0/5 > **Jonathan** | *23 août 2021* | Services financiers | Taux de recommandation : 8.0/10 > > **Avantages**: The integration with Salesforce, the scheduling for future calls, and real time tracking > > **Inconvénients**: It crashes, and it takes time to reboot. It is a work in progress. Doesnt happen much, but one this that it is concerning is, when dialing overseas, sometimes the calls do go through or the signal is extremely bad. > > Overall, is a good experience. Of course, if natterbox fix the software for long distance calls, it would be amazing\! But that is not to say, that this crashes and errors actually are rare, so I am happy overall. ----- ### "JP's review" — 4.0/5 > **Jean-Pierre** | *24 août 2021* | Services financiers | Taux de recommandation : 7.0/10 > > **Avantages**: - All basic functionalities covered - Good integration with SF - Ambitious roadmap with voice recognition, transcripts etc. > > **Inconvénients**: - Lacks some monitoring features (e.g. more real time details) - Some data not integrated with Salesforce - No full VoIP solution - No easy way to manage licenses (identify last date of usage etc.) - Support in case of issues takes time (sometimes several weeks) without necessarily solving the issue > > Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for. But complex license management and lack of support sometimes ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/102375/natterbox?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/102375/natterbox) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Données structurées