Channels

Téléphonie cloud pour les ventes.

4,8 /5 (36 avis) Donnez votre avis !

Channels - Présentation

Description du logiciel Channels

CrazyCall est la téléphonie sur le cloud pour les entreprises avec enregistrement d'appel, qui permet aux professionnels de la vente de remplacer leur téléphone par un logiciel CRM facile à utiliser et à prix compétitif qui fournit des numéros de téléphone locaux, signale les résultats aux gestionnaires en temps réel et automatise les campagnes pour accélérer le retour sur investissement des campagnes d'appel à froid. C'est presque plus rapide qu'un téléphone ! Assez fou, mais il s'intègre aussi avec les sites web comme un pop-up de capture de leads click-to-call et peut gérer les appels entrants locaux, quel que soit le pays dans lequel se trouve votre équipe de vente.

Channels - Présentation

Prix

À partir de
24,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Channels - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
anglais, espagnol

Captures d'écran

Capture d'écran pour Channels : Customer Card with all customer details. Presented to you when you need it the most.
Capture d'écran pour Channels : Customer Card with all customer details. Presented to you when you need it the most. Capture d'écran pour Channels : Fit Channels into your workflow with various integrations. Capture d'écran pour Channels : IVR - connect callers directly to the right agent. Capture d'écran pour Channels : Contacts - organize and manage all of the most important customer details such as past touchpoints and call recordings. Capture d'écran pour Channels : Click-to-Call Widget - make calls from any webpage you're on. Capture d'écran pour Channels : Mobile App - Handle customer calls no matter time and place. Capture d'écran pour Channels : Make your LiveChat more versatile and offer Callback requests when the situation requires it.

Channels - Avis

Channels - Avis

Note globale
4,8
/
5
Excellent
30

Très bien
6

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,9
Fonctionnalités
4,7
Simplicité d'utilisation
4,7
Support client
5
100% des utilisateurs recommandent cette application
Konstantinos K.

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to...

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team.
The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests.
If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys


Traduire avec Google Translate
Karla L.

Good sound quality

It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.


Traduire avec Google Translate
Holly K.

Well Price but a Little Clunky to Use

CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.


Traduire avec Google Translate
Kacper P.

Best inteligent for yours call center

I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance.

CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal.

CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate.

I would never change this soft for any else.


Traduire avec Google Translate
Iliana D.

Great tool for sales teams

We are able to keep a full pipeline thanks to them.


Traduire avec Google Translate
Konstantinos K.
Secteur d'activité: Comptabilité
Taille de l'entreprise: 2-10 employés
Traduire en français

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 17/01/2017
Provenance de l'avis : GetApp

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team.
The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests.
If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys

Avantages

Easy to administer at all levels, general settings, users and campaigns
Flexible scripting tool
Very good sound quality
Exceptional customer service
Team very responsive to customer requests
Integrated email functionality

Inconvénients

Inbound functionality not yet developed
No custom report building capabilities
SMS/social media not integrated

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Karla L.
Traduire en français

Good sound quality

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 27/06/2018
Provenance de l'avis : Capterra

It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

Avantages

In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

Inconvénients

The download of information from the cloud is usually somewhat slow.

Traduire en français

Réponse de CrazyCall

Hi Karla,
thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Holly K.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire en français

Well Price but a Little Clunky to Use

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 16/10/2019
Provenance de l'avis : Capterra

CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.

Avantages

It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast.

Inconvénients

The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it.

Traduire en français

Réponse de CrazyCall

Thanks for the review Holly!

There is the option to call manually with our call widget (it's an extension for Chrome). It has an option to click to call when you are on a webpage or you can simply provide a number manually. We also have a mobile app (it's still in beta, but you can easily download and use it) where you can call manually directly from your mobile phone. If you'd like to test it again just let me know

P.S. Our support says Hi!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Kacper P.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire en français

Best inteligent for yours call center

Publié le 08/01/2016
Provenance de l'avis : GetApp

I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance.

CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal.

CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate.

I would never change this soft for any else.

Avantages

Complete solution that could rise your sales team performance
Still growing and adding great functions
Best customer service ever

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Iliana D.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 13-50 employés
Traduire en français

Great tool for sales teams

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 26/09/2018
Provenance de l'avis : Capterra

We are able to keep a full pipeline thanks to them.

Avantages

Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.

Inconvénients

We had to go through their initial launch phase, - they improved their tool and service very quickly

Traduire en français

Réponse de CrazyCall

Thanks Iliana, it's awesome to hear we can help you :)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,1/10
Basé sur 36 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Channels - Prix

Channels - Prix

À partir de
24,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,9/5
Basé sur 36 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Channels - Fonctionnalités

Channels - Fonctionnalités

API
Alertes et remontée des problèmes
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Prise en charge de plusieurs langues
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4,7/5
Basé sur 36 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Channels - FAQ

Channels - FAQ

Voici quelques-unes des questions fréquentes sur Channels.

Q. Quels sont les types de licence disponibles pour Channels ?

Types de licences disponibles pour Channels :

À partir de: 24,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Channels ?

Nous n'avons pas d'informations sur les fonctionnalités de Channels.

Q. Qui utilise Channels ?

Utilisateurs habituels du logiciel Channels :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Channels est-il disponible ?

Langues dans lesquelles Channels est disponible :

anglais, espagnol

Q. Quels sont les types de licence disponibles pour Channels ?

Types de licences disponibles pour Channels:

Abonnement

Q. Channels prend-il en charge les appareils mobiles ?

Appareils pris en charge par Channels :

Android, iPhone

Q. Avec quelles applications Channels peut-il s'intégrer ?

Applications s'intégrant à Channels :

CallTrackingMetrics, LiveChat, Magento Commerce, Pipedrive, Shopify

Q. Quelles sont les ressources d'aide disponibles pour Channels ?

Ressources d'aide disponibles pour Channels :

FAQ, Base de connaissances, Support en ligne, Support téléphonique