PhoneBurner

PhoneBurner

Power dialer & outbound sales acceleration software for SMBs

4.8/5 (120 avis)

PhoneBurner - Présentation

Description du logiciel PhoneBurner

PhoneBurner is a Power Dialer and Sales Acceleration platform that increases productivity on the phone by 447% - without any additional software. Our system automates repetitive workflows, and helps sales reps have 3-4 times more live conversations. More talk time. Less tasks. More opportunities to close deals. Our software is cloud based and installation free. Users can log in from anywhere, and conduct dial sessions using any phone or our softphone. Enjoy 100% delay free connections. No awkward pause. No delay. No dropped calls. Included CRM (API, Salesforce and other integrations available) allows users to intelligently filter leads for better dial sessions. Dial 60-80 contacts per hour. Instantly drop voicemails, and send customized emails based on call outcome. Customize disposition sets, take notes, schedule follow-ups, and more. Call Recording, Call Transfer, and Local ID are available. PhoneBurner's proprietary SmartSender feature allows for the creation of resource SmartPacks (individual or groups of documents, images, video, web links, etc.) that can be instantly added to emails. Users are alerted in real-time when emails are opened, links clicked, videos watched, attachments viewed, etc. for perfectly timed follow-up. SmartSender is also integrated with "Retargeting" enabling users to serve targeted ads to contacts as they browse the web, Facebook, or Twitter. PhoneBurner team accounts include administrative controls, advanced real-time reporting and analytics, LeadStream smart lead distribution, and automated content sharing including call scripts, disposition sets, emails, and more. Volume discounts are available based on team size and term length.

PhoneBurner - Présentation

Prix

À partir de
149,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.


PhoneBurner - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Allemagne, Inde, Japon, Amérique latine, Mexique
Langues
anglais

Captures d'écran

Capture d'écran pour PhoneBurner : Dial up to 80 contacts per hour with our intuitive, feature-rich interface
Capture d'écran pour PhoneBurner : Dial up to 80 contacts per hour with our intuitive, feature-rich interface Capture d'écran pour PhoneBurner : Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipeline Capture d'écran pour PhoneBurner : Intelligently and automatically distribute leads to your team, using highly customizable rules. Capture d'écran pour PhoneBurner : Create detailed reports to track agent and team performance using real-time and historical analytics. Capture d'écran pour PhoneBurner : Customize dialer buttons to perform your desired actions based on any call result. Drop voicemails, send emails, apply tags, move contacts into folders or add to do-not-call list, and more. Capture d'écran pour PhoneBurner : Use our intuitive sales CRM to manage contacts with ease and clarity. Or integrate with whatever CRM you use today. Capture d'écran pour PhoneBurner : Manage a team of sales reps from one centralized admin dashboard. And and remove users as needed, get new sales reps up to speed fast! Capture d'écran pour PhoneBurner : Send a personalized email after any call outcome with one click. Track email opens, link clicks, video views and more. Capture d'écran pour PhoneBurner : PhoneBurner saves you time and automates tedious tasks. Have up to 4x more live conversations every dial session.

PhoneBurner - Avis

PhoneBurner - Avis

Note globale
4.8
/
5 120 avis
Excellent
102

Très bien
15

Moyen
3

Médiocre
0

Mauvais
0

Rapport qualité-prix
4.6
Fonctionnalités
4.6
Simplicité d'utilisation
4.8
Support client
4.8
98% des utilisateurs recommandent cette application
Kelsey L.

Game. Changer.

Biggest benefit is the time saved. It will change how you structure your an entire day.


Traduire avec Google Translate
Neal W.

Getting a lot more done with this tool

Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.


Traduire avec Google Translate
Alexandre M.

Best customer service of all 7 call software I used. Outstanding.

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.


Traduire avec Google Translate
Luis S.

Easy to Use

As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.


Traduire avec Google Translate
Darral ..

Essential for reaching large groups

Overall, PhoneBurner beats any alternatives I have tried in todays market given the rules of auto dialing. While it can never be compared to old fashioned predictive dialers, it DEFINITELY holds the #1 spot today.


Traduire avec Google Translate
Kelsey L.
Secteur d'activité: Immobilier
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Game. Changer.

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 22/05/2019
Provenance de l'avis : Capterra

Biggest benefit is the time saved. It will change how you structure your an entire day.

Avantages

PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done.

Favorite features:

* Interface is incredibly user friendly

* Caller ID can be set to your number (or a local number) and all return calls will go to your personal line regardless

* Pre-recorded voicemails so you can tailor them to the type of calls you're making.

* Call session recordings (optional, but I really like being able to refer back to calls I made for training or missed info)

* Dial Sessions can be easily picked back up if you didn't get through one.

* Their support/customer service team has always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere.

* Super easy to upload contacts. They've done a lot to eliminate as much manual work as possible. If you can export your contacts into an excel sheet you're looking at a 2 minute, organized upload. And if not, their support team is so helpful.

* Pays for itself with the time you're able to save

Can't recommend it enough.

Inconvénients

I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Neal W.
Secteur d'activité: Internet
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Getting a lot more done with this tool

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 20/12/2019
Provenance de l'avis : Capterra

Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.

Avantages

Our call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver.

Inconvénients

Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Alexandre M.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Best customer service of all 7 call software I used. Outstanding.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 06/11/2019
Provenance de l'avis : Capterra

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Avantages

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Inconvénients

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Traduire avec Google Translate

Réponse de PhoneBurner

Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Luis S.
Secteur d'activité: Transport routier/ferroviaire
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Easy to Use

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 20/03/2019
Provenance de l'avis : Capterra

As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.

Avantages

Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Inconvénients

Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Darral ..
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Essential for reaching large groups

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/05/2019
Provenance de l'avis : Capterra

Overall, PhoneBurner beats any alternatives I have tried in todays market given the rules of auto dialing. While it can never be compared to old fashioned predictive dialers, it DEFINITELY holds the #1 spot today.

Avantages

The ability to load large lists and dial those down immediately, without manual processes, is the best part of the application. Another great feature is the newer list loading tool, which allows you to create a new folder for the contacts on the fly, making organized call campaigns really easy to start.

Inconvénients

Limitations on sort options are a pain to work around, but workable. It would also be helpful to have more integrations like an easy ServiceNow integration.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
9.4/10
Basé sur 120 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

PhoneBurner - Prix

PhoneBurner - Prix

À partir de
149,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

Rapport qualité-prix
4.6/5
Basé sur 120 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

PhoneBurner - Fonctionnalités

PhoneBurner - Fonctionnalités

API
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Historique des contacts
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Portail libre-service
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4.6/5
Basé sur 120 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur PhoneBurner

Plus d'informations sur PhoneBurner

PhoneBurner - Principales fonctionnalités

  • Access real time reports to measure agent performance
  • Advanced lead search and filtering
  • Call tracking, reporting & analtyics
  • Categorize and tag contacts for seamless lead management
  • Create custom disposition sets
  • Create custom tags for your contacts
  • Create detailed custom reports on the fly or via email
  • Create unlimited custom fields to fit your sales processes
  • Effortlessly schedule follow-ups right from the dialer
  • For outbound call centers
  • Important leads into our/your CRM
  • Included CRM + Salesforce and other integrations, API
  • Instantly leaves a pre-recorded voicemails
  • Instantly send personalized emails
  • Intelligently and automatically distribute leads
  • Organize and manage contact details and history
  • Power dial up to 80 contacts per hour
  • Real-time alerts of email opens, attachment views & more
  • Record your calls
  • Simple import tool included
  • Track contact history, email engagement and more
  • Use your own email server or ours
  • View call & session statistics

Avantages

- Power dial contacts up to 4x faster
- Drop voicemails in one click (no need to wait for the beep)
- Send one-click emails based on call results
- Streamline workflows with custom disposition sets
- Know when contacts open emails, view attachments, click links
- Increase live answers up to 4x with Local ID
- Record calls for training and quality management
- Transfer calls
- Access real-time reports and analytics
- Get custom reports emailed to you for superior agent management
- Intelligently and automatically distribute leads to your team
- Use our CRM, Salesforce, or integrate with yours

Analyse de GetApp

Analyse de GetApp

The number of calls that sales agents make each day is directly tied to their success rates. PhoneBurner is a web-based solution that increases the number of calls that agents can place each hour by up to 447%. The power dialer and outbound call center software also increases live answer rates, boosts live interactions, eliminates repetitive tasks, and improves follow-up and conversion opportunities.

Built for outbound sales teams, as well as individual agents in the real estate, mortgage, insurance, non-profit, telemarketing, IT, and technology industries, PhoneBurner provides its users with a cloud platform that they can use to make calls from anywhere. It improves lead management with real-time alerts when leads open emails, click links, or view attachments. Key features include power dialing and voicemails, personalized emails, custom disposition sets, lead management, real-time tracking, call recording, and local IDs.

Getting Started

Description du logiciel PhoneBurner

PhoneBurner is a solution that agents can use to increase productivity without adding new software to their workflows. The sales acceleration tool helps agents close more sales each day by utilizing integrated CRM to maintain all client data and call histories.

Using PhoneBurner’s power dial feature, which replaces manual dialing, sales agents are able to connect with up to 80 contacts each hour. They can also leave instant voicemails and send personalized emails automatically. By eliminating the most onerous tasks related to making sales calls, PhoneBurner frees agents to spend more time on the critical tasks related to closing sales and deals.

Awkward pauses on the telephone line are virtually eliminated when sales teams switch to PhoneBurner. The software not only does away with “finger fatigue” from dialing, but it also enables agents to leave professional voicemails without listening to the message before moving on to the next call. Custom disposition sets let agents re-categorize sales prospects based on the outcomes of their calls and send automated emails with one click. These emails are trackable thanks to PhoneBurner’s SmartSender feature. Any data collected is funneled into the solution’s intuitive CRM, where it can be sorted by tags, call time, and frequency. Premium PhoneBurner features include call recording, call tracking, retargeting, and local area codes with the company’s Local ID plans.

Team

PhoneBurner - Principales fonctionnalités

Power Dialing

PhoneBurner eliminates drudgery and repetitive tasks for sales agents and other call center personnel. By doing away with manual dialing, agents are able to reach up to 80 contacts per hour. PhoneBurner’s power dialer feature gives agents complete control over the entire call experience.

To use PhoneBurner’s dialing feature, just pick up your phone and dial into the app. It will call the contacts that you select and leave pre-recorded voicemails. You’ll be able to take notes, schedule appointments, and send emails from within your PhoneBurner dashboard.

PhoneBurner Dialer

Track Contact Activity

PhoneBurner takes lead tracking to the next level with advanced activity tracking tools. From the Contact Activity tab, agents are able to track which of their outgoing emails have been opened, links have been clicked, and attachments have been viewed. Agents can also stay on top of the number of views their videos have received.

Once you’ve set up your account, PhoneBurner will notify you when your contacts open the emails you sent or viewed the associated attachments. This provides you with a clear opportunity to follow up via phone call at the most opportune time.

Activity

Managing Contacts

An intuitive CRM helps PhoneBurner users manage leads, take notes, and schedule follow ups quickly online. Through the contact manager, agents should be able to create custom layouts, tags, and searches. They can also sort data fields, as well as tags, and review saved searches to ensure they’re getting the most accurate results every time.

In addition to searching for contacts by name or email address, PhoneBurner allows you to search with a wide variety of unique parameters. Qualifiers—like “equal” or “contains”—are another way to narrow down your search results. Details for the contacts you select are displayed on the left of the Contact Details page, alongside any custom fields or tags you’ve added. PhoneBurner has also integrated Google search, which means you can research on the fly at any time during a call.

Contacts

Team Reporting

Sales teams and other professional groups can take advantage of PhoneBurner’s team activity reports. Managers should be able to dig down into dial session reports to uncover hidden information regarding their best—and worst—performing agents.

As the admin on a group account, you’ll maintain total control over your agents. You can keep seats independent or network them for shared access. PhoneBurner makes it easy for you to monitor activity and generate high-level team reports as a way to evaluate the activity and success of your team. You can also get deep into individual agent session data and call logs.

Team Reporting

PhoneBurner - Intégrations

PhoneBurner is integrated with Salesforce. It also has an open API for custom integrations.

PhoneBurner - Prix

Single seat accounts are available for $67.50 per month, for 450 rollover minutes, or $149 per month, for unlimited minutes. Team accounts offer savings of up to 50% per seat, with enhanced administrative, reporting, and efficiency tools built specifically for teams.

PhoneBurner - Résumé

  • Cloud platform lets agents make calls from anywhere
  • Powerfully customized to fit any workflow or sales process
  • Improves lead management and eliminates repetitive tasks
  • Integrates with Salesforce
  • Free to try without a credit card

PhoneBurner - FAQ

PhoneBurner - FAQ

Voici quelques-unes des questions fréquentes sur PhoneBurner.

Q. Quels sont les types de licence disponibles pour PhoneBurner ?

Types de licences disponibles pour PhoneBurner :

À partir de: 149,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

Q. Quelles sont les principales fonctionnalités du logiciel PhoneBurner ?

Fonctionnalités du logiciel PhoneBurner :

  • Access real time reports to measure agent performance
  • Advanced lead search and filtering
  • Call tracking, reporting & analtyics
  • Categorize and tag contacts for seamless lead management
  • Create custom disposition sets
  • Create custom tags for your contacts
  • Create detailed custom reports on the fly or via email
  • Create unlimited custom fields to fit your sales processes
  • Effortlessly schedule follow-ups right from the dialer
  • For outbound call centers
  • Important leads into our/your CRM
  • Included CRM + Salesforce and other integrations, API
  • Instantly leaves a pre-recorded voicemails
  • Instantly send personalized emails
  • Intelligently and automatically distribute leads
  • Organize and manage contact details and history
  • Power dial up to 80 contacts per hour
  • Real-time alerts of email opens, attachment views & more
  • Record your calls
  • Simple import tool included
  • Track contact history, email engagement and more
  • Use your own email server or ours
  • View call & session statistics

Q. Qui utilise PhoneBurner ?

Utilisateurs habituels du logiciel PhoneBurner :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues PhoneBurner est-il disponible ?

Langues dans lesquelles PhoneBurner est disponible :

anglais

Q. Quels sont les types de licence disponibles pour PhoneBurner ?

Types de licences disponibles pour PhoneBurner:

Abonnement

Q. PhoneBurner prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par PhoneBurner.

Q. Avec quelles applications PhoneBurner peut-il s'intégrer ?

Applications s'intégrant à PhoneBurner :

HubSpot Marketing, JobDiva, Mailchimp, Microsoft Dynamics CRM, NetSuite CRM+, PieSync, Salesforce Sales Cloud, SugarCRM, Zendesk Sell, Zoho CRM

Q. Quelles sont les ressources d'aide disponibles pour PhoneBurner ?

Ressources d'aide disponibles pour PhoneBurner :

FAQ, Support en ligne, Support téléphonique, Tutoriels vidéo