ServusConnect

ServusConnect

Facilitating Exceptional Service Experiences

4.6/5 (26 avis)

ServusConnect - Présentation

In today's property services market, both commercial property/maintenance managers and their service professional vendors are spending too much time managing service requests. The technology & communication mediums they are using are not well connected, or fragmented across complicated and expensive property management systems, email, text, phone, and even fax. In addition, the service history is almost impossible to audit or review later by either party. This is not only costly, but extremely inefficient and hard to manage.

There is a solution - ServusConnect combines an updated service request workflow with an intuitive (easy to use) mobile design. ServusConnect is ideal for issue identification, quality assurance, inspections, warranty, or even task management. And, with the Zapier integration, ServusConnect can be connected to a growing list of other software solutions that you already use to run your business (calendars, invoicing systems, social media review sites, etc.).

ServusConnect also provides service professionals with way to make service-based recommendations back to the commercial property/maintenance managers - giving the service professional a new platform to increase sales and visibility with their customers.

In summary, ServusConnect is a great low cost mobile solution for those making service requests and those performing professional services to complete those requests. Try ServusConnect today - it's easy to get started!

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

ServusConnect - Avis

Note globale
4.6/5
85% d'avis positifs
20
Excellent
2
Très bien
4
Moyen
0
Médiocre
0
Horrible
Michael K.
Traduire avec Google Translate

I highly recommend Servus to anyone who wants to increase productivity and save money.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 08/05/2017
Provenance de l'avis : Capterra

Resource allocation efficiency.

Avantages

Servus has several notable features.

1) Easy to use - Servus works hard to make sure its functionality is intuitive

2) Customization - Unlike the competition, Servus and its customer support team adjust to fit your organization. We were able to make the changes that made sense for our organization without reinventing our wheel.

3) Dashboard and management tools - As a manager of several unique companies, it is rare that one software can present the data I need on a daily basis clearly and concisely. Servus gives me the resources I need to make big decisions confidently.

4) Cost or lack thereof - Servus has a cost sure, but if it helps your organization like it helped mine then Servus saves you money. We spend less on labor, wastage, rental loss and most importantly negative reputation than before we started this program.

5) Customer/client/resident feedback - Resident feedback is important and traceable, historic, accurate and real-time feedback is invaluable. Servus provides a safe space for our residents and management staff to communicate effectively which translates into positive maintenance experiences, review and renewals.

Inconvénients

I think there are many more wonderful things this software and team can do. They just need a little more time and money to do it. I look forward to seeing what efficiency solutions they will come up with next.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Margaret G.
Traduire avec Google Translate

The best work order solution

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 01/02/2019
Provenance de l'avis : Capterra

We have had an issue with not being able to tell if our residents have been satisfied with the work performed in their homes. ServusConnect allows us to get real time feedback - whether positive or negative - that allows us to improve our maintenance department. We are able to immediately address our resident dissatisfaction and make it right for them which allows for better resident retention and ultimately increases revenue for the community.

Avantages

There are numerous items that I like the most about this software; from ease of use to tracking work performed by our maintenance technicians. The software is very user friendly. Our maintenance technicians that are not very computer literate are able to use this software with ease. I like being able to oversee the maintenance program at my company through the measurement reports that have been developed.

Inconvénients

The one item that I like the least about the software is having to reach out to support every time we transfer an employee or hiring a new employee. With that being said, there is already work being done to allow us to control our own employee assignments.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Susan D.
Traduire avec Google Translate

Began this program in its infancy and worked together to meet the multifamily industry's need.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 24/07/2017
Provenance de l'avis : Capterra

Communication to residents is immediate when the work is complete. Satisfied residents are given a direct link to ratings websites for reviews. Residents that are dissatisfied are able to send immediate and easy feedback so we have the opportunity to correct. Also you can review which team member may need additional training or who your superstars are by residents review of the team member who completed the work. The maintenance or contractor received the work request quickly, we see when they read it and when they complete. It also reflects the amount of work orders and time each team member completes.

Avantages

Contacts the resident immediately once the work request is completed which means better communication; happier residents.

Inconvénients

Prior to integrated with our software it was slight double work to record work request but no problem now (this was a decision that my company made during our trial period).

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Brenda L.
Traduire avec Google Translate

SERVUS review

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 10/12/2018
Provenance de l'avis : Capterra

Whenever I have had a problem and called SevusConnect they were prompt in getting a response to my issues.

Avantages

The reports that are available and the notification of a negative feed back on a work order.

Inconvénients

When you close the work orders out in SevusConnect it uses a different date than we used in MRI. They don't work together. This causes problems with our 979 report that we do each week.

Réponse de ServusConnect

Hi Brenda - thank you for your review! Your team in Las Vegas does such a great job with ServusConnect - we love hearing from your and your team and are happy to help when you have issues!!!

On the report-synchronization issue you mention, we're working with your corporate IT team to align your proprietary weekly '979' report to metrics captured and reported on in ServusConnect. We're actively working on this and hope to have it resolved soon!

Sincerely,

The ServusConnect Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Barbie C.
Traduire avec Google Translate

SERVUS

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 28/11/2018
Provenance de l'avis : Capterra

It has streamlined the process of sending out our service requests. The ease of interaction once tickets are sent out between the office, the tech and the resident is great. It has also made the invoice process much easier. Contractors get their information on work needed to be done, and get their payment info with work requested. Then, the invoicing comes directly from them to SERVUS! NICE!

Avantages

The fact that SERVUS has worked very closely with us on what are needs are in the use of SERVUS. Very easy to navigate. Has cut down drastically on time spent keeping up with tickets, invoices and resident reviews.

Inconvénients

Only that the review text sent to resident is not able to be specific in what work has been completed.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

ServusConnect - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

ServusConnect is a low-cost mobile solution, for individual users up to entire organizations. Pricing is based on a per-unit model, and not restricted to the number of users within each organization connected to the property - making ServusConnect a cost-effective solution for teams large and small looking to significantly improve their bottom line. Contact info@servusconnect.com for further details regarding our pricing model.

ServusConnect - Fonctionnalités

  • API
  • Gestion des factures
  • Notifications automatiques
  • Stockage de documents

  • Base de données de clients
  • Données en temps réel
  • Facturation
  • Fonctionnalité de recherche
  • Gestion des calendriers
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration comptable
  • Intégration de tiers
  • Paiements électroniques
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Suivi de l'inventaire
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur ServusConnect

ServusConnect - Principales fonctionnalités

  • Attach documents to Servus Requests for reference
  • Attach photos/videos to Servus Requests
  • Build an organization to enable Servus Request re-assignment
  • Create Servus Requests directly from inbound emails
  • Define service related details within Servus Request
  • Give private feedback to suppliers with Servus Stat scoring
  • Integrated invitation workflow to build a service community
  • Leverage Zapier to hook your favorite apps to SERVUS
  • Push notification in iOS & Android app
  • Reference feedback history and Servus Stat scores
  • Tag location of Servus Requests and navigate to them
  • Work directly with customers on a common software platform

Avantages

ServusConnect provides:
- Mobile utility for on-staff maintenance technicians and external vendors
- Ability to quickly provide status updates, gather photo documentation of work performed
- External vendors with easy means to submit invoices for faster approval and payment
- Near real-time feedback from residents on their satisfaction of work performed
- Operational KPI dashboard on how your properties are performing

ServusConnect - FAQ

Voici quelques-unes des questions fréquentes sur ServusConnect.

Q. Quels sont les types de licence disponibles pour ServusConnect ?

Types de licences disponibles pour ServusConnect :

Type de licence: Abonnement

version d'essai gratuite: Disponible

ServusConnect is a low-cost mobile solution, for individual users up to entire organizations. Pricing is based on a per-unit model, and not restricted to the number of users within each organization connected to the property - making ServusConnect a cost-effective solution for teams large and small looking to significantly improve their bottom line. Contact info@servusconnect.com for further details regarding our pricing model.

Q. Quelles sont les principales fonctionnalités du logiciel ServusConnect ?

Fonctionnalités du logiciel ServusConnect :

  • Attach documents to Servus Requests for reference
  • Attach photos/videos to Servus Requests
  • Build an organization to enable Servus Request re-assignment
  • Create Servus Requests directly from inbound emails
  • Define service related details within Servus Request
  • Give private feedback to suppliers with Servus Stat scoring
  • Integrated invitation workflow to build a service community
  • Leverage Zapier to hook your favorite apps to SERVUS
  • Push notification in iOS & Android app
  • Reference feedback history and Servus Stat scores
  • Tag location of Servus Requests and navigate to them
  • Work directly with customers on a common software platform

Q. Qui utilise ServusConnect ?

Utilisateurs habituels du logiciel ServusConnect :

Entreprises de taille moyenne, PME

Q. Dans quelles langues ServusConnect est-il disponible ?

Langues dans lesquelles ServusConnect est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ServusConnect ?

Types de licences disponibles pour ServusConnect:

Abonnement

Q. ServusConnect prend-il en charge les appareils mobiles ?

Appareils pris en charge par ServusConnect :

Android, iPhone

Q. Avec quelles applications ServusConnect peut-il s'intégrer ?

Applications s'intégrant à ServusConnect :

Zapier

Q. Quelles sont les ressources d'aide disponibles pour ServusConnect ?

Ressources d'aide disponibles pour ServusConnect :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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