Capture de leads web en temps réel
Capturez les leads à partir de formulaires web et publiez-les immédiatement dans le CRM hébergé. Le CRM de gestion des leads les transfère ensuite automatiquement afin que vous puissiez répondre aux prospects immédiatement et sceller l'accord.
Transfert des leads intuitif
Transférez des leads vers différents représentants en fonction de tous types de critères : région du pays, secteur d'activité, source du lead, type de demande, etc.
Moteur de reporting personnalisé
Reporting complet de toutes les données sur les appels et les leads. Le moteur de reporting comprend des modèles prédéfinis ainsi que la possibilité de créer et d'exporter vos propres rapports personnalisés pour obtenir les données dont vous avez besoin uniquement.
Champs et thèmes personnalisables
Les champs et les thèmes du CRM hébergé sont personnalisables en fonction de vos besoins et de votre secteur. Lors de la mise en œuvre, l'éditeur vous aidera à configurer le CRM, le flux de travail automatisé, la technologie de numérotation sortante, entre autres, pour votre entreprise.
One of the support rep was terrible. I gave him a month and a half - two months to resolve our issues with me having to consistently call back, but for some reason, he's never available or knows how to call back. I've asked for a new support rep, but they said the team handling our type of account is small and haven't attempted to give me a new rep or resolve our issues. Additionally, a manager was supposed to reach out to me over the last 4 business days, but I haven't received a single call or email. Do not allow your workflow to rely on their services because you will most likely get screwed. We have almost 20 users and that's amazing that they handle our account this way.
Will definitely be looking for other Dialer and Inside Sales tools.
I liked that it was easy to use and train users.
Recorded voicemails was a little problematic with setting up, the dialer has intermittent click-to-dial issues 3-8 times a week, and the seek lists aren't working properly. We've had this service for several years and within the last year and a half, these problems have been persisting without any level of resolution. I've combated this issue with support more persistently over the last few months and they've been providing terrible follow-up. I could go on in paragraphs to describe how terribly they've been handling our issues over the last year+.
Overall, if you have Microsoft Dynamics CRM and looking for a sales automation tool that will help your sales team, from the call to the email, InsideSales.com is your tool. The tool will help automate the sales prospecting process and help the sales team target specific leads, contacts and accounts.
- Integration with MS Outlook
- Out of the box and no extra cost integration with Microsoft Dynamics CRM
- Short implementation
- Short ramp time
- Ability to delete a play at the Manager view
- Once a play is live, you cannot add a step in the active play
- Inability to see the open or click percentage in the tool
- Cannot do round robin call monitoring
- Once a play is deleted in the tool, the play is still visible in the Microsoft Dynamics CRM dashboard
Their dialer functionality was intelligent and allowed us to responsepop records to our agents. The responsepop functionality allowed any web-to-lead records to pop up to our sales agents and be called immediately. We liked having the ability to customize this to our unique needs.
Honestly, there was not much I liked about this software other than its dialer solution. The dialer allowed for us to insert our logic of which records we wanted to reach and when. For example, prioritizing by Time Zone, Lead Status, and so on. The users on the platform itself were able to easily onboard as it is not too hard to navigate.
The support line was horrible for this company, more often than not, my operations team and I seemed to come up with the answers before the support rep working with us did! We felt we knew their product better than they did. Reporting was not robust enough, and we had to do a lot of work arounds and "tricking the system" when creating automations. Often any automation we created for this system did not work as expected. We eventually moved over onto Salesforce, which was a better fit for our business. InsideSales did not fit our growing Sales organization's needs sufficiently.
When it works, insidesales makes it very easy to hammer through a ton of dials while also automating the process of logging call activities and updating tasks
The problem is that it only works 75% of the time. I often have calls not save, notes disappear on calls, and tasks that don't update or save when done through the insidesales plugin. Customer support has never once responded to me for issues I had with their Vision product which is also horrible (works 25% of the time if that)
It has been able to organize lead data for the team so they don't have to manually track anything but that's about it. Not a customer centric organization.
The interface is fairly simplistic and easy to use
It doesn't work consistently, has to be removed and reinstalled. Does not allow for lead prioritization and the "Neuralytics" they tout so heavily is a load of crap. Power BI can give you the same data insights and do it far better than anything they offer. I still can't see the neuralytics data from a dashboard as they claimed we could do. It's as useful as a screen door on a submarine and they talk a lot about being helpful and caring but they don't. It's all fluff and they only develop and improve whatever their programmers are most interested in.
Voici quelques-unes des questions fréquentes sur Hosted CRM.
Types de licences disponibles pour Hosted CRM :
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Hosted CRM.
Utilisateurs habituels du logiciel Hosted CRM :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Hosted CRM est disponible :
Types de licences disponibles pour Hosted CRM:
Nous n'avons pas d'informations sur les appareils pris en charge par Hosted CRM.
Nous n'avons pas d'informations sur les intégrations offertes par Hosted CRM.
Nous n'avons pas d'informations sur les ressources d'aide disponibles pour Hosted CRM.