MyTime

Plateforme d'engagement client, de prise de rendez-vous et de points de vente

En savoir plus sur MyTime

MyTime est une plateforme entièrement intégrée de prise de rendez-vous, de points de vente et d'engagement clients pour des chaînes et des franchises multi-emplacements, conçue pour aider les entreprises à développer, planifier et fidéliser leurs clients.

MyTime regroupe tous les outils dont les entreprises ont besoin : un planificateur de rendez-vous complet, un gestionnaire de relation client (CRM), l'e-mail marketing, la publicité en ligne et la gestion de présence, les points de vente, etc. MyTime est conçu pour s'adapter à toutes les tailles d'entreprise, des propriétaires uniques aux franchises nationales. Les utilisateurs peuvent accéder à MyTime sur le web ou en déplacement avec les applications iPhone et Android.

La plateforme de planification et de gestion de MyTime s'intègre également au populaire Marketplace, où des millions de clients recherchent des entreprises locales, consultent des critiques, des descriptions, des prix et effectuent des réservations en temps réel. MyTime est également partenaire de Google, Facebook, YP.com, Local.com et d'autres, ce qui permet aux entreprises de devenir plus visibles et plus faciles à trouver pour les nouveaux clients.

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

États-Unis

Langues

anglais

Images

MyTime’s Client Manager is a CRM system that stores all customers’ records in one place
MyTime is an appointment manager, online marketing tool, and communication hub rolled into one
Reputation Manager is a powerful tool that helps increase SEO and web presence, helping more customers find the business online
Various standard reports are built into MyTime and can be used out of the box
MyTime Communicator is an instant-messenger for clients, and comes free with Scheduler
MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation management
MyTime lets users manage the whole business on the web and on Android and iPhone apps.
MyTime’s simple layout gives users full control over schedules, availability, and prices
Use the MyTime booking site or mobile apps to search for businesses, with a MyTime Marketplace listing that helps increase visibility to potential clients
MyTime point-of-sales processes payments for appointments and products
Set working hours and availability as needed, on the web or mobile apps
En voir 12 de plus
Vidéo de MyTime
Capture d'écran pour MyTime : MyTime’s Client Manager is a CRM system that stores all customers’ records in one place Capture d'écran pour MyTime : MyTime is an appointment manager, online marketing tool, and communication hub rolled into one Capture d'écran pour MyTime : Reputation Manager is a powerful tool that helps increase SEO and web presence, helping more customers find the business online Capture d'écran pour MyTime : Various standard reports are built into MyTime and can be used out of the box Capture d'écran pour MyTime : MyTime Communicator is an instant-messenger for clients, and comes free with Scheduler Capture d'écran pour MyTime : MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation management Capture d'écran pour MyTime : MyTime lets users manage the whole business on the web and on Android and iPhone apps. Capture d'écran pour MyTime : MyTime’s simple layout gives users full control over schedules, availability, and prices Capture d'écran pour MyTime : Use the MyTime booking site or mobile apps to search for businesses, with a MyTime Marketplace listing that helps increase visibility to potential clients Capture d'écran pour MyTime : MyTime point-of-sales processes payments for appointments and products Capture d'écran pour MyTime : Set working hours and availability as needed, on the web or mobile apps

Fonctionnalités

Nombre total de fonctionnalités pour MyTime : 107

  • API
  • Accès mobile
  • Alertes et remontée des problèmes
  • Alertes/Notifications
  • Analyse visuelle
  • Application mobile client
  • Authentification unique
  • Automatisation des commandes
  • Autorisations basées sur les rôles
  • Base de données de clients
  • Base de données de clients
  • Base de données des employés
  • Booking Management
  • Caisse pour détaillant
  • Calcul des heures supplémentaires
  • Calculs des commissions
  • Carte de fidélité
  • Catalogue de services
  • Champs personnalisables
  • Chat et messagerie
  • Comptes clients
  • Confirmation et rappels
  • Contrôles/Permissions d'accès
  • Données en temps réel
  • Emplacements multiples
  • Enquêtes clients
  • Facturation
  • Formulaires personnalisables
  • Gestion SEO
  • Gestion de l'e-commerce
  • Gestion de la paie
  • Gestion de la vente au détail
  • Gestion des calendriers
  • Gestion des cartes cadeaux
  • Gestion des clients
  • Gestion des commissions
  • Gestion des dossiers
  • Gestion des employés
  • Gestion des instructeurs
  • Gestion des listes d'attente
  • Gestion des locations de stands
  • Gestion des modèles
  • Gestion des prix
  • Gestion des promotions
  • Gestion des remises
  • Gestion des rendez-vous
  • Gestion des ressources
  • Gestion des retours
  • Gestion des reçus
  • Gestion des stocks
  • Gestion des taxes de vente
  • Gestion des utilisateurs
  • Gestion du personnel
  • Importation et exportation de données
  • Intégration comptable
  • Intégration des médias sociaux
  • Invitations et rappels par e-mail
  • Lecture de codes-barres et de tickets
  • Marquage
  • Messagerie SMS
  • Messagerie instantanée
  • Modèles d'e-mails
  • Modèles personnalisables
  • Monitoring
  • Notes/avis
  • Paie et commissions
  • Paiements en ligne
  • Paiements électroniques
  • Piste d'audit
  • Planification automatisée
  • Planification des cours
  • Planification des groupes
  • Planification des installations
  • Planification des rendez-vous
  • Planification des ressources
  • Planification des événements
  • Planification du personnel
  • Planification en temps réel
  • Point de vente (PDV)
  • Pour les salons de beauté et les spas
  • Profils client
  • Rappels
  • Rapports de ventes
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports personnalisables
  • Recherche/Filtre
  • Rendez-vous récurrents
  • Réorganisation automatique
  • Réservation de chambres
  • Réservation en ligne
  • Signature électronique
  • Stratégie de marque personnalisable
  • Suivi de l'inventaire
  • Suivi des présences
  • Suivi des retours
  • Suivi des vacances/congés
  • Synchronisation de données
  • Synchronisation du calendrier
  • Tableau de bord d'activités
  • Toilettage mobile
  • Traitement des paiements
  • Traitement des paiements ACH
  • e-mail marketing
  • Écran tactile
  • Éditeur WYSIWYG

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Avis

Note globale

4,7 /5
(109)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,7/5
Support client
4,8/5

Vous avez déjà MyTime ?

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Donnez votre avis !
Afficher 5 avis sur 109
Jaret L.
Note globale
  • Secteur d'activité: Comptabilité
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Love this company!

Publié le 20/11/2015

I've been with MyTime for about a month now and have been thoroughly impressed with this company. ...

I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome.

I could go on forever about the customer service but I actually love the software and app as well!

App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info.

The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time.

I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :)

There's plenty more that can be said, but just experience it for yourself. You wont be disappointed!

Avantages

User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service.

Inconvénients

I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time.

Peter W.
Note globale
  • Secteur d'activité: Enseignement supérieur
  • Taille de l'entreprise: 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

One of the best time management applications out there

Publié le 30/11/2018

Avantages

I've been using My Time for as long as I can remember to manage everything from work to personal life.
Its very easy to use, both as a newbie and an experienced user.
Brilliant price point, compared to other applications that offer similar features this is a steal!
My Time also integrates very well with other applications, such as Google and Facebook, allowing me to sync contacts across services.
Both the desktop and mobile applications work very well, offering basically the same user-experience across various devices.

Inconvénients

Over time some of the free features of My Time have been moved to only be available to premium users.
The frequency in which they release bug fixes is pretty terrible, there are some bugs that were reported some time ago that still haven't been fixed!

Helina B.
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Shady business practices, unknowledgeable staff, glitchy system

Publié le 11/12/2018

The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident...

The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful.

Avantages

I like the look and user friendliness of the widget on our website.

Inconvénients

The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated.

Réponse de MyTime

We apologize for the experiences that you've had with our software. We take customer feedback seriously and are always striving to improve.

We hope that providing 17 locations to you for the price of one and crediting 2 months of your subscription to help you through your slow season is a show of goodwill.

We have thousands of locations successfully using MyTime and will offer you continued support to hope to count you in that group.

Jovan M.
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I can't say enough good things about my time. They are so present in ready to offer Solutions&...

Publié le 02/04/2018

I truly believe that my time is on my side they want to see me when and want my business to thrive....

I truly believe that my time is on my side they want to see me when and want my business to thrive. I love how the CEO will chime in to get clarity from me firsthand. #priceless

Avantages

Everything that I could think of to be helpful for me and my business, my time is already thought of. And if they have not and I made the suggestion nine times out of 10 is implemented within that week.

Inconvénients

As their business evolves some things that were free in the beginning now cost money. For example it used to be free to call in for support but because I don't have the package that includes phone support I have to email / chat for support. Which is not a major issue but I did like in the past that I could just call

Fiona noelle H.
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Happy to have made the switch

Publié le 05/04/2018

Avantages

First learned about MyTime in 2013 when I was first starting my business in LA and so were they. They helped us in promoting our off-peak times which kept us pretty booked during those slow hours. We parted for a while as our booking software then was not compatible with them and we were getting double booked which was a great problem until clients start complaining about it :P

Once they had scheduler in place, we went back and was very happy that most of our data was properly ported. MyTime overall is very user-friendly and you could actually figure out most functions on your own. I love the communicator feature and the automated reminders. the rest of the team are very helpful and that makes the whole experience 100x better.

Inconvénients

Notes do not save separately so when you have several notes about a client, you would end up with one long note. Not a biggie - but would be nice to see this improved.

Afficher 5 avis sur 109 Lire tous les avis

MyTime - FAQ

Voici quelques-unes des questions fréquentes sur MyTime.

Types de licences disponibles pour MyTime :

  • À partir de: 74,00 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

Nous n'avons pas d'informations sur les fonctionnalités de MyTime.

Utilisateurs habituels du logiciel MyTime :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles MyTime est disponible :

anglais

Appareils pris en charge par MyTime :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à MyTime :

Facebook, Google Calendar, Google Maps, Instagram, Microsoft Outlook, Quickbooks Online

Ressources d'aide disponibles pour MyTime :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Service de support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour MyTime.