MyTime

Plateforme d'engagement client, de prise de rendez-vous et de points de vente

4,7 /5 (109 avis) Donnez votre avis !

MyTime - Présentation

Description du logiciel MyTime

MyTime est une plateforme entièrement intégrée de prise de rendez-vous, de points de vente et d'engagement clients pour des chaînes et des franchises multi-emplacements, conçue pour aider les entreprises à développer, planifier et fidéliser leurs clients.

MyTime regroupe tous les outils dont les entreprises ont besoin : un planificateur de rendez-vous complet, un gestionnaire de relation client (CRM), l'e-mail marketing, la publicité en ligne et la gestion de présence, les points de vente, etc. MyTime est conçu pour s'adapter à toutes les tailles d'entreprise, des propriétaires uniques aux franchises nationales. Les utilisateurs peuvent accéder à MyTime sur le web ou en déplacement avec les applications iPhone et Android.

La plateforme de planification et de gestion de MyTime s'intègre également au populaire Marketplace, où des millions de clients recherchent des entreprises locales, consultent des critiques, des descriptions, des prix et effectuent des réservations en temps réel. MyTime est également partenaire de Google, Facebook, YP.com, Local.com et d'autres, ce qui permet aux entreprises de devenir plus visibles et plus faciles à trouver pour les nouveaux clients.

MyTime - Présentation

Prix

À partir de
74,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

MyTime - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Médias

MyTime’s Client Manager is a CRM system that stores all customers’ records in one place
MyTime is an appointment manager, online marketing tool, and communication hub rolled into one
Reputation Manager is a powerful tool that helps increase SEO and web presence, helping more customers find the business online
Various standard reports are built into MyTime and can be used out of the box
MyTime Communicator is an instant-messenger for clients, and comes free with Scheduler
MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation management
MyTime lets users manage the whole business on the web and on Android and iPhone apps.
MyTime’s simple layout gives users full control over schedules, availability, and prices
Use the MyTime booking site or mobile apps to search for businesses, with a MyTime Marketplace listing that helps increase visibility to potential clients
MyTime point-of-sales processes payments for appointments and products
Vidéo de MyTime Capture d'écran pour MyTime : MyTime’s Client Manager is a CRM system that stores all customers’ records in one place Capture d'écran pour MyTime : MyTime is an appointment manager, online marketing tool, and communication hub rolled into one Capture d'écran pour MyTime : Reputation Manager is a powerful tool that helps increase SEO and web presence, helping more customers find the business online Capture d'écran pour MyTime : Various standard reports are built into MyTime and can be used out of the box Capture d'écran pour MyTime : MyTime Communicator is an instant-messenger for clients, and comes free with Scheduler Capture d'écran pour MyTime : MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation management Capture d'écran pour MyTime : MyTime lets users manage the whole business on the web and on Android and iPhone apps. Capture d'écran pour MyTime : MyTime’s simple layout gives users full control over schedules, availability, and prices Capture d'écran pour MyTime : Use the MyTime booking site or mobile apps to search for businesses, with a MyTime Marketplace listing that helps increase visibility to potential clients Capture d'écran pour MyTime : MyTime point-of-sales processes payments for appointments and products

MyTime - Avis

MyTime - Avis

Note globale
4,7
/
5
Excellent
87

Très bien
20

Moyen
0

Médiocre
0

Mauvais
2

Rapport qualité-prix
4,6
Fonctionnalités
4,5
Simplicité d'utilisation
4,7
Support client
4,8
98% des utilisateurs recommandent cette application
Jaret L.

Love this company!

I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome.

I could go on forever about the customer service but I actually love the software and app as well!

App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info.

The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time.

I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :)

There's plenty more that can be said, but just experience it for yourself. You wont be disappointed!


Traduire avec Google Translate
Jeff C.

Meets Our Needs But Pricey

Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.


Traduire avec Google Translate
Helina B.

Shady business practices, unknowledgeable staff, glitchy system

The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful.


Traduire avec Google Translate
Brittany G.

Excellent software - takes time to navigate through

scheduling is a lot more detailed and convenient


Traduire avec Google Translate
Peter W.

One of the best time management applications out there


Traduire avec Google Translate
Jaret L.
Secteur d'activité: Comptabilité
Traduire en français
Traduire en français

Love this company!

Publié le 20/11/2015
Provenance de l'avis : GetApp

I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome.

I could go on forever about the customer service but I actually love the software and app as well!

App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info.

The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time.

I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :)

There's plenty more that can be said, but just experience it for yourself. You wont be disappointed!

Avantages

User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service.

Inconvénients

I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Jeff C.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Meets Our Needs But Pricey

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 10/10/2020
Provenance de l'avis : Capterra

Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.

Avantages

It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.

Inconvénients

I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite.

It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly.

I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Helina B.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Shady business practices, unknowledgeable staff, glitchy system

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 11/12/2018
Provenance de l'avis : Capterra

The sales rep was extremely pushy when convincing me to subscribe to MyTime and was so confident that it would suit my needs after describing in precise detail what I needed. They should have never taken me as a client because it doesn't function well at all for what we need. I would be fine with the workarounds that were suggested to me if they worked, but they don't. Services that should be available becasue I have it set up perfectly will just randomly disappear. My clients see our marketing dollars at work and call wanting to sign up, but say that it looks like the appointments are booked up. The sales rep convinced me to sign up during my high season, promising that I wouldn't get charged until I actually started using the system. And promised that if I decided it wasn't a good solution for me, he'd have "no problem" getting me out of the contract. I started getting charged for MyTime LONG before I was ready to even begin setting it up. And I reached out to that sales rep for help, and he was no longer with the company. Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him. The customer service is terrible and the system is glitchy. They don't care that they've cost my business thousands of dollars..... just awful.

Avantages

I like the look and user friendliness of the widget on our website.

Inconvénients

The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated.

Traduire en français

Réponse de MyTime

We apologize for the experiences that you've had with our software. We take customer feedback seriously and are always striving to improve.

We hope that providing 17 locations to you for the price of one and crediting 2 months of your subscription to help you through your slow season is a show of goodwill.

We have thousands of locations successfully using MyTime and will offer you continued support to hope to count you in that group.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Brittany G.
Secteur d'activité: Cosmétiques
Taille de l'entreprise: 10 000+ employés
Traduire en français
Traduire en français

Excellent software - takes time to navigate through

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 14/09/2020
Provenance de l'avis : Capterra

scheduling is a lot more detailed and convenient

Avantages

Like the ability to change apps and make detailed notes about clients

Inconvénients

took awhile to understand and maneuver about, but once I played around with the system, I became comfortable with everything

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Peter W.
Secteur d'activité: Enseignement supérieur
Taille de l'entreprise: 501-1 000 employés
Traduire en français
Traduire en français

One of the best time management applications out there

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/11/2018
Provenance de l'avis : GetApp

Avantages

I've been using My Time for as long as I can remember to manage everything from work to personal life.
Its very easy to use, both as a newbie and an experienced user.
Brilliant price point, compared to other applications that offer similar features this is a steal!
My Time also integrates very well with other applications, such as Google and Facebook, allowing me to sync contacts across services.
Both the desktop and mobile applications work very well, offering basically the same user-experience across various devices.

Inconvénients

Over time some of the free features of My Time have been moved to only be available to premium users.
The frequency in which they release bug fixes is pretty terrible, there are some bugs that were reported some time ago that still haven't been fixed!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
8,9/10
Basé sur 109 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

MyTime - Prix

MyTime - Prix

À partir de
74,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,6/5
Basé sur 109 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

MyTime - Fonctionnalités

MyTime - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,5/5
Basé sur 109 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

MyTime - FAQ

MyTime - FAQ

Voici quelques-unes des questions fréquentes sur MyTime.

Q. Quels sont les types de licence disponibles pour MyTime ?

Types de licences disponibles pour MyTime :

À partir de: 74,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel MyTime ?

Nous n'avons pas d'informations sur les fonctionnalités de MyTime.

Q. Qui utilise MyTime ?

Utilisateurs habituels du logiciel MyTime :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues MyTime est-il disponible ?

Langues dans lesquelles MyTime est disponible :

anglais

Q. Quels sont les types de licence disponibles pour MyTime ?

Types de licences disponibles pour MyTime:

Abonnement

Q. MyTime prend-il en charge les appareils mobiles ?

Appareils pris en charge par MyTime :

Android, iPhone, iPad

Q. Avec quelles applications MyTime peut-il s'intégrer ?

Applications s'intégrant à MyTime :

Facebook, Google Calendar, Google Maps, Instagram, Microsoft Outlook, QuickBooks Online, QuickBooks Online Advanced

Q. Quelles sont les ressources d'aide disponibles pour MyTime ?

Ressources d'aide disponibles pour MyTime :

Support en ligne, Support téléphonique, Base de connaissances, FAQ