Agile CRM - Présentation

Description du logiciel Agile CRM

Agile CRM englobe les trois aspects de la gestion de la relation client avec des fonctionnalités de vente, de marketing et de service dédiées. Voir qui sont les clients, consigner les données de contact, automatiser les communications et planifier les rendez-vous. Suivre les accords postérieurs, optimiser le flux de travail et gérer les tickets clients grâce à l'interface utilisateur de tableau de bord Agile par glisser-déposer.

Cibler de nouvelles opportunités d'affaires avec une intégration complète de la téléphonie et un support marketing pour l'envoi de newsletters par e-mail, de campagnes sociales et de SMS. Simplement ajouté dans une vitrine en ligne, Agile automatise l'interaction web avec des messages, des fenêtres contextuelles, des offres, des enquêtes et des formulaires d'inscription adaptés aux besoins des clients.

Agile CRM est une puissante solution de gestion de la relation client pour les PME (petites et moyennes entreprises), qui s'appuie sur de riches fonctions d'analytics et de reporting permettant de suivre la performance des clients et de la force de vente.

Agile CRM - Présentation

Prix

À partir de
8,99 $US/mois

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Agile CRM - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
anglais, espagnol, français, italien, portugais, russe

Médias

Agile CRM's drag&drop dashboard
Create periodic triggers with Agile CRM. These can be customized to fit specific goals
Agile CRM's contact management timeline
Agile CRM's project management timeline
Generate reports in Agile CRM
Track deals, move milestones, and check ongoing deals from Agile CRM's mobile app
Create and manage tasks and events in the Agile CRM mobile app
Integrate the Agile CRM mobile app with Google Calendar
Drill-down reporting in Agile CRM
Vidéo de Agile CRM Vidéo de Agile CRM Vidéo de Agile CRM Capture d'écran pour Agile CRM : Agile CRM's drag&drop dashboard Capture d'écran pour Agile CRM : Create periodic triggers with Agile CRM. These can be customized to fit specific goals Capture d'écran pour Agile CRM : Agile CRM's contact management timeline Capture d'écran pour Agile CRM : Agile CRM's project management timeline Capture d'écran pour Agile CRM : Generate reports in Agile CRM Capture d'écran pour Agile CRM : Track deals, move milestones, and check ongoing deals from Agile CRM's mobile app Capture d'écran pour Agile CRM : Create and manage tasks and events in the Agile CRM mobile app Capture d'écran pour Agile CRM : Integrate the Agile CRM mobile app with Google Calendar Capture d'écran pour Agile CRM : Drill-down reporting in Agile CRM

Agile CRM - Avis

Agile CRM - Avis

Note globale
4,2
/
5
Excellent
193

Très bien
126

Moyen
46

Médiocre
15

Mauvais
13

Rapport qualité-prix
4,3
Fonctionnalités
4,2
Simplicité d'utilisation
4,1
Support client
4,1
81% des utilisateurs recommandent cette application
Erik R.

Agile CRM is a Great First Step into the CRM World


Traduire avec Google Translate
Guillermo G.

All I need to work in one place

The biggest benefit that this software has given me has been to optimize everything that has to do with the world of sales and marketing, generating the reports I need to demonstrate in the company how useful our strategies are, what aspects to improve, and generate our own leads, all in a very organized way and as its name says "agile".


Traduire avec Google Translate
Brandon D.

Agile Review

Agile as mentioned provides a reliable service, and geared toward small-mid sized businesses. Larger companies would find better options.


Traduire avec Google Translate
Daniel R.

Shoddy CRM backed by terrible support

Overall a very bad experience. I can't find an option in the UI to cancel the subscription — there's a pause option but not a cancellation one. The support is unprofessional and rude.


Traduire avec Google Translate
Jonathan C.

Successful deployment - keeping us organised

Successful and efficient. Wouldn't be without it now!


Traduire avec Google Translate
Erik R.
Traduire en français
Traduire en français

Agile CRM is a Great First Step into the CRM World

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/04/2018
Provenance de l'avis : Capterra

Avantages

I used this platform for a solid year and put in hundreds if not thousands of contacts into this CRM. I liked how many categories there were to define a lead or a contact, the system that you set up to see how much potential revenue you had to win based on your leads was helpful, and the price is unbeatable. I mean truly, you can use this platform for free for up to 50,000 contacts. That's pretty amazing.

Inconvénients

There's a reason why I call this particular platform a good "first step." Agile CRM says it offers marketing automation, gamification, and project management - but this is a far from complete product. In the free version you can only create so many marketing automation blocks before it makes you pay, but even if I did upgrade I'm not sure the platform could handle the sales process I wanted to have set up. Something else to mention about this platform is there customer service. I'm fairly certain the CEO is their only customer service rep. Every time I had a problem with the platform (roughly 1-2 times a month) it was the same man who picked up the phone - and when my problem was solved he made me delete the Tweet I sent out when I asked for help, and then made me publicly thank him. I found that very strange. Overall you should try this platform out if you're just starting out, but upgrade to something like Infusionsoft if you're really looking to up your game.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Guillermo G.
Secteur d'activité: Gestion de l'enseignement
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

All I need to work in one place

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 19/07/2019
Provenance de l'avis : Capterra

The biggest benefit that this software has given me has been to optimize everything that has to do with the world of sales and marketing, generating the reports I need to demonstrate in the company how useful our strategies are, what aspects to improve, and generate our own leads, all in a very organized way and as its name says "agile".

Avantages

I started working with this platform a little less than a year ago. My job consisted (and still is) in generating leads for the company and developing marketing and sales campaigns from scratch.
Agile CRM has been fundamental, since it integrates perfectly with everything I need. I have my contacts in one place, which I can follow very easily. Its greatest strength is the ease of use and integration with multiple tools. Something as simple as managing notifications and alerts make the most of my time and organize my agenda in a practical way.
I can generate reports where the effectiveness of the different strategies is established. For example, the result of phone calls, mail campaigns, newsletters, and more.
I was able to import all the contacts in a very simple way and clean my list in a short time.
Another great thing: the mobile app and the possibility of integrating with other programs. Today I have it integrated with Bria and Skype, also linkedin and facebook. Everything in one place, is the most practical CRM platform that someone like me (who has just started and was analyzing options) has found, and I´m very satisfied with this software.

Inconvénients

I think it would be convenient that in the future they made some training videos to explain how to correctly configure the automation tools, since I think it has been the most difficult to understand.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Brandon D.
Secteur d'activité: Compagnies aériennes/Aéronautique
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Agile Review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/10/2020
Provenance de l'avis : Capterra

Agile as mentioned provides a reliable service, and geared toward small-mid sized businesses. Larger companies would find better options.

Avantages

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

Inconvénients

Agile has some limitations with ERP features, two different softwares are utilized due to needs of each department. Preference would be for a one stop shop.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Daniel R.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

Shoddy CRM backed by terrible support

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 02/11/2019
Provenance de l'avis : Capterra

Overall a very bad experience. I can't find an option in the UI to cancel the subscription — there's a pause option but not a cancellation one. The support is unprofessional and rude.

Avantages

The automation/workflow builder seemed to work

Inconvénients

I was drawn to AgileCRM while searching for a cloud-hosted CRM that could help me build a basic drip email automation sequence.

What I found was that AgileCRM is a buggy CRM that is not suitable for business users.

Countless have pointed this out, but let me add my voice: unbranded emails are not standard and require paying an extra fee. This means that unless you pay extra (yes, to the paid plan), every email you sent through the CRM will have "Send with Agile", or something similar, in the footer. This reeks of extortion and this hidden cost instantly turned me off continuing with my evaluation.

In addition, the India-based support team is incompetent. Everything is "no problem, I understand your concern" and nothing actually gets resolved. I wasn't able to add several professional SMTP servers and the team didn't even seem capable of understanding why that was happening (hint: your SMTP editor should accept usernames even when they are not formatted as email addresses).

My advice to any business user: stay well clear.

Traduire en français

Réponse de Agile CRM

Hi Daniel, thanks for your feedback and appreciate your response. One of our Support managers has already contacted you. Agile CRM is an all-in-one software that is used by sales, marketing, & support teams that might not require sending bulk emails. After the first free 5000 emails, to get more benefits like unbranded emails, we request our customers to purchase additional packs that offer tracking features.

We have standard SMTP functionalities to support and accommodate all users. At this point, we're afraid we do not offer customized configuration. However, we have already raised this request internally and our engineering team is working on it. You can contact our Support team for more info.

At Agile, we believe in transparent billings, while canceling your Agile CRM subscription, we provide a period of 2 months to confirm your cancellation and preserve data. This is also helpful for users if they want to temporarily pause their accounts and billing too. However, you can get in

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Jonathan C.
Secteur d'activité: Immobilier
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Successful deployment - keeping us organised

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 15/08/2020
Provenance de l'avis : Capterra

Successful and efficient. Wouldn't be without it now!

Avantages

I'd best describe this software as an intuitive office whiteboard. It organises the stages of our sales deals and links contacts, companies, tasks and events around each one. Support and availability of direct - dial in support has been superb a real strength. An initial support call seemed 'unwelcome' but supported me to scope the product quickly and was quickly appreciated.

Inconvénients

Some of the synchronisation features of email and calendars have been difficult to grasp and configure (and I'm still not sure I understand Agile mail vs use of gmail! That said - I'm still using the free version so who can complain!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
8,3/10
Basé sur 393 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Agile CRM - Prix

Agile CRM - Prix

À partir de
8,99 $US/mois
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,3/5
Basé sur 393 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Agile CRM - Fonctionnalités

Agile CRM - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,2/5
Basé sur 393 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Agile CRM - FAQ

Agile CRM - FAQ

Voici quelques-unes des questions fréquentes sur Agile CRM.

Q. Quels sont les types de licence disponibles pour Agile CRM ?

Types de licences disponibles pour Agile CRM :

À partir de: 8,99 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Agile CRM ?

Nous n'avons pas d'informations sur les fonctionnalités de Agile CRM.

Q. Qui utilise Agile CRM ?

Utilisateurs habituels du logiciel Agile CRM :

PME, Grandes entreprises, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues Agile CRM est-il disponible ?

Langues dans lesquelles Agile CRM est disponible :

anglais, espagnol, français, italien, portugais, russe

Q. Quels sont les types de licence disponibles pour Agile CRM ?

Types de licences disponibles pour Agile CRM:

Gratuit, Abonnement

Q. Agile CRM prend-il en charge les appareils mobiles ?

Appareils pris en charge par Agile CRM :

Android, iPhone, iPad

Q. Avec quelles applications Agile CRM peut-il s'intégrer ?

Applications s'intégrant à Agile CRM :

Akita, Clearlogin, ClicData, Help Scout, Kissflow Digital Workplace, ProjectManager.com, SimplyCast, Tidio, Workato, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Agile CRM ?

Ressources d'aide disponibles pour Agile CRM :

Support en ligne, Support téléphonique, Tutoriels vidéo, Base de connaissances, FAQ