Agile CRM - Présentation
Description du logiciel Agile CRM
Agile CRM englobe les trois aspects de la gestion de la relation client avec des fonctionnalités de vente, de marketing et de service dédiées. Voir qui sont les clients, consigner les données de contact, automatiser les communications et planifier les rendez-vous. Suivre les accords postérieurs, optimiser le flux de travail et gérer les tickets clients grâce à l'interface utilisateur de tableau de bord Agile par glisser-déposer.
Cibler de nouvelles opportunités d'affaires avec une intégration complète de la téléphonie et un support marketing pour l'envoi de newsletters par e-mail, de campagnes sociales et de SMS. Simplement ajouté dans une vitrine en ligne, Agile automatise l'interaction web avec des messages, des fenêtres contextuelles, des offres, des enquêtes et des formulaires d'inscription adaptés aux besoins des clients.
Agile CRM est une puissante solution de gestion de la relation client pour les PME (petites et moyennes entreprises), qui s'appuie sur de riches fonctions d'analytics et de reporting permettant de suivre la performance des clients et de la force de vente.
Agile CRM - Présentation
Prix
Types de licence
Agile CRM - Fonctionnalités
Captures d'écran
Agile CRM - Avis
Agile CRM - Avis
Amazing Complete CRM & Automation software: Great Infusionsoft or Salesforce alternative, for...
As a small business owner, and founder of Bloominari.com, a digital marketing agency helping small businesses to grow their companies online through beautiful design, automation and marketing tactics I was in search of the best CRM and marketing automation software for a truly affordable price.
After literally about 2 months of research of various CRM and marketing automation platforms I finally decided to take AgileCRM for a spin (It was easy to try it, as they have an always-free lite version). Immediately I fell in love with it's interface, ease of use, and easy-to-setup platform. I previously worked with Salesforce.com and Solve360 CRMS, and have also tried BaseCRM, SugarCRM and many others throughout my business life.
All I need to work in one place
The biggest benefit that this software has given me has been to optimize everything that has to do with the world of sales and marketing, generating the reports I need to demonstrate in the company how useful our strategies are, what aspects to improve, and generate our own leads, all in a very organized way and as its name says "agile".
Great Customer Support and Features
Good value for Money
The support team is very patient and they have schedules available for training 24*7 for each module and there is no restriction for training. Easy to use, available on mobiles and PC.
Shoddy CRM backed by terrible support
Overall a very bad experience. I can't find an option in the UI to cancel the subscription — there's a pause option but not a cancellation one. The support is unprofessional and rude.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Amazing Complete CRM & Automation software: Great Infusionsoft or Salesforce alternative, for 10% of the price tag
Avantages
- Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version.
- Great user interface
- Easy to setup and use
- Lots of native integrations with lots of web-based (Saas) apps such as Gmail, Quickbooks, Twilio and many many others.
- Integration with Zapier, which basically let's you now integrate AgileCRM with 700+ other web apps, so this feature was a KEY for me.
- All your emails automatically load from your Gmail inside AgileCRM, no need to BCC some email address.
- Lots of sales, marketing, support, landing page, and amazing features added on at no additional cost.
- Now you can purchase add-ons such as user permissions, triggers, additional automation campaigns and others without having to upgrade all your users to the next subscription level (this is something I requested, and their team listened and did implement this).
-Their tech support is great, they care, they listen, and they modify/improve their system based on your feedback
- Their team update the app every few days
Inconvénients
- Their standard subscription is $30/user/month if pre-paid for 2 years, otherwise $50/month, without too many added benefits for this level
- Their starter subscription limits your marketing campaigns (automation) to only 5 campaigns, with 10 nodes (steps) on each. The standard gives you 10 campaigns, with 25 nodes each (much better).
- Some updates happen without prior notifications to the user, and sometimes changes the User interface too drastically for some features.
- Their E-mail templates are limited, but you can still bring in your HTML templates or use their WYSIWYG editor.
Réponse de Agile CRM
Hi Jaime,
Thanks for your appreciation and support.
All I need to work in one place
The biggest benefit that this software has given me has been to optimize everything that has to do with the world of sales and marketing, generating the reports I need to demonstrate in the company how useful our strategies are, what aspects to improve, and generate our own leads, all in a very organized way and as its name says "agile".
Avantages
I started working with this platform a little less than a year ago. My job consisted (and still is) in generating leads for the company and developing marketing and sales campaigns from scratch.
Agile CRM has been fundamental, since it integrates perfectly with everything I need. I have my contacts in one place, which I can follow very easily. Its greatest strength is the ease of use and integration with multiple tools. Something as simple as managing notifications and alerts make the most of my time and organize my agenda in a practical way.
I can generate reports where the effectiveness of the different strategies is established. For example, the result of phone calls, mail campaigns, newsletters, and more.
I was able to import all the contacts in a very simple way and clean my list in a short time.
Another great thing: the mobile app and the possibility of integrating with other programs. Today I have it integrated with Bria and Skype, also linkedin and facebook. Everything in one place, is the most practical CRM platform that someone like me (who has just started and was analyzing options) has found, and I´m very satisfied with this software.
Inconvénients
I think it would be convenient that in the future they made some training videos to explain how to correctly configure the automation tools, since I think it has been the most difficult to understand.
Great Customer Support and Features
Avantages
Their customer support is great as the hability to send personalized bulk emails.
Inconvénients
User interface and report customization.
Good value for Money
The support team is very patient and they have schedules available for training 24*7 for each module and there is no restriction for training. Easy to use, available on mobiles and PC.
Avantages
24*7 support and exceptional dedicated support and training
Very easy to use and modify.
Different modules through single platform
Nice visual reports
Inconvénients
Restrictions in some automation, bit challenged to set up campaigns and missing accounts module
Shoddy CRM backed by terrible support
Overall a very bad experience. I can't find an option in the UI to cancel the subscription — there's a pause option but not a cancellation one. The support is unprofessional and rude.
Avantages
The automation/workflow builder seemed to work
Inconvénients
I was drawn to AgileCRM while searching for a cloud-hosted CRM that could help me build a basic drip email automation sequence.
What I found was that AgileCRM is a buggy CRM that is not suitable for business users.
Countless have pointed this out, but let me add my voice: unbranded emails are not standard and require paying an extra fee. This means that unless you pay extra (yes, to the paid plan), every email you sent through the CRM will have "Send with Agile", or something similar, in the footer. This reeks of extortion and this hidden cost instantly turned me off continuing with my evaluation.
In addition, the India-based support team is incompetent. Everything is "no problem, I understand your concern" and nothing actually gets resolved. I wasn't able to add several professional SMTP servers and the team didn't even seem capable of understanding why that was happening (hint: your SMTP editor should accept usernames even when they are not formatted as email addresses).
My advice to any business user: stay well clear.
Réponse de Agile CRM
Hi Daniel, thanks for your feedback and appreciate your response. One of our Support managers has already contacted you. Agile CRM is an all-in-one software that is used by sales, marketing, & support teams that might not require sending bulk emails. After the first free 5000 emails, to get more benefits like unbranded emails, we request our customers to purchase additional packs that offer tracking features.
We have standard SMTP functionalities to support and accommodate all users. At this point, we're afraid we do not offer customized configuration. However, we have already raised this request internally and our engineering team is working on it. You can contact our Support team for more info.
At Agile, we believe in transparent billings, while canceling your Agile CRM subscription, we provide a period of 2 months to confirm your cancellation and preserve data. This is also helpful for users if they want to temporarily pause their accounts and billing too. However, you can get in
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Agile CRM - Prix
Agile CRM - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Agile CRM - Fonctionnalités
Agile CRM - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Agile CRM - FAQ
Agile CRM - FAQ
Voici quelques-unes des questions fréquentes sur Agile CRM.
Q. Quels sont les types de licence disponibles pour Agile CRM ?
Types de licences disponibles pour Agile CRM :
À partir de: 8,99 $US/mois
Type de licence: Gratuit, Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Agile CRM ?
Nous n'avons pas d'informations sur les fonctionnalités de Agile CRM.
Q. Qui utilise Agile CRM ?
Utilisateurs habituels du logiciel Agile CRM :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues Agile CRM est-il disponible ?
Langues dans lesquelles Agile CRM est disponible :
anglais, français, italien, portugais, russe, espagnol
Q. Quels sont les types de licence disponibles pour Agile CRM ?
Types de licences disponibles pour Agile CRM:
Gratuit, Abonnement
Q. Agile CRM prend-il en charge les appareils mobiles ?
Appareils pris en charge par Agile CRM :
Android, iPhone, iPad
Q. Avec quelles applications Agile CRM peut-il s'intégrer ?
Applications s'intégrant à Agile CRM :
Akita, Clearlogin, ClicData, Help Scout, KiSSFLOW, ProjectManager.com, SimplyCast, Tidio, Workato, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour Agile CRM ?
Ressources d'aide disponibles pour Agile CRM :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
As a small business owner, and founder of Bloominari.com, a digital marketing agency helping small businesses to grow their companies online through beautiful design, automation and marketing tactics I was in search of the best CRM and marketing automation software for a truly affordable price.
After literally about 2 months of research of various CRM and marketing automation platforms I finally decided to take AgileCRM for a spin (It was easy to try it, as they have an always-free lite version). Immediately I fell in love with it's interface, ease of use, and easy-to-setup platform. I previously worked with Salesforce.com and Solve360 CRMS, and have also tried BaseCRM, SugarCRM and many others throughout my business life.