--- description: Web Help Desk : qu'en pensent les utilisateurs ? Lisez les avis sur Web Help Desk, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Web Help Desk - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des ressources informatiques](/directory/325/it-asset-management/software) > [Web Help Desk](/software/102041/web-help-desk) # Web Help Desk Canonical: https://www.getapp.fr/software/102041/web-help-desk Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/102041/web-help-desk?page=2) > Web Help Desk de SolarWinds est une solution personnalisable de centre d'assistance et de gestion des ressources informatiques pour les entreprises de secteurs telles que l'éducation, la santé, le gouvernement, etc. Elle offre des fonctionnalités pour la gestion des ressources informatiques, des services informatiques, des connaissances, de l'assistance à distance, des SLA, du temps et de la facturation, des flux de travail, etc. > > Conclusion : 124 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 124 Avis | | Simplicité d’utilisation | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SolarWinds - **Pays**: Tulsa, É.-U. - **Entreprise fondée en**: 1999 ## Contexte commercial - **Prix à partir de**: 753,00 $US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, coréen, français, japonais, portugais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - API - Alertes/Notifications - Alerts/Escalation - Asset Lifecycle Management - Catalogue de services - Communication multicanal - Création de tableaux de bord - Enquêtes et feedback - Gestion de l'assistance téléphonique - Gestion de la base de connaissances - Gestion de la disponibilité - Gestion de projets - Gestion des accords de service - Gestion des achats - Gestion des audits - Gestion des billets - Gestion des capacités - Gestion des changements - Gestion des connaissances - Gestion des contrats/licences ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) ## Catégories connexes - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) - [Outils de gestion des tâches](https://www.getapp.fr/directory/570/task-management/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4083 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3460 reviews) 3. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (751 reviews) 4. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1786 reviews) ## Avis ### "A must when customers are your priority." — 4.0/5 > **Anton** | *9 octobre 2018* | Transport routier/ferroviaire | Taux de recommandation : 8.0/10 > > **Avantages**: The ticketing system, makes all inqueries and tickets manageble, trackable and easy to access. Creates a more unified work flow for > > **Inconvénients**: It's overwhelming at first. The amount of information immediately available makes it difficult to grasp all at once. Eventually processes start flowing and it all comes together. ----- ### "User Friendly and easily customizable" — 5.0/5 > **Gabriel** | *4 mars 2025* | Fabrication électrique/électronique | Taux de recommandation : 8.0/10 > > **Avantages**: Very User Friendly and easily customizable > > **Inconvénients**: Limited plans included if you're on a budget > > Overall it was very pleasant and easy to use ----- ### "Web Help Desk has worked better than the past ticketing system we have. It does what we at this time" — 3.0/5 > **Curtis** | *11 mai 2017* > > **Avantages**: Very easy to users to respond and create tickets. When users create tickets through the website it will list their IP Address of the computer they are using. You can set up a status on a ticket for waiting for a response. After the criteria of your choosing will send users email and after the criteria are met it will auto close the ticket. You can also use multi-approval chain works great. If you have sign off of more than 1 person will generate an email to one and if they approve sends to the other. If any deny in the chain will stop the process. You can also respond to tickets through email which goes directly to the user without having to log into the system. > > **Inconvénients**: There is no true purchase order. It's more like a tracking of POs you already have done in another system. IF you want to use then it has to add make and model. Sometimes when clicking a field it will randomly close and you have to back out the ticket and go back in. When ordering licenses the admin uses up a license. When searching tickets can only search by the last name. If you have assets linked to a user you have to set up manually for each user. The mobile app hasn't been updated for users, so do not use. If you want embedded documents or pictures in the PAQs have to use BBCODE, which if are a busy helpdesk won't have time to create. ----- ### "Chatham University's use of Web Help Desk" — 4.0/5 > **Betsy** | *5 août 2022* | Enseignement supérieur | Taux de recommandation : 8.0/10 > > **Avantages**: I liked the easy and multiple ways to find a ticket (open or closed). I liked having the options for searching and the advanced search options. I liked being able to add images and documents to each comment. I loved being able to go in and edit individual comments. > > **Inconvénients**: We had the most problems with customer service and asset management. > > Overall, Web Help Desk was great to work with. It was very user-friendly and had a lot of tools to get our everyday Help Desk job (ticket logging, working, resolution) done very efficiently. We had a few issues customer-service-wise (not me personally, but co-workers had said they did), and the issue with duplicates in the asset tracking and management did end up creating problems. ----- ### "Our company's use of Web Help Desk" — 5.0/5 > **Fil Sammy** | *22 septembre 2022* | Services aux consommateurs | Taux de recommandation : 9.0/10 > > **Avantages**: Loved the simple and convenient methods for finding tickets. The advanced search tools and search choices were nice to have. I enjoyed the ability to attach files and photographs to comments. I cherished the ability to go back and alter certain comments. > > **Inconvénients**: Asset management and customer support is where we ran into the some issues. > > Overall, working with Web Help Desk was great. It was quite easy to use and provided a ton of tools to help us accomplish our daily Help Desk tasks (ticket logging, working, and resolution) very effectively. Not directly, but according to coworkers, we had a few customer service concerns, and the duplicates in the asset tracking and management did end up being a problem. ----- Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/102041/web-help-desk?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/102041/web-help-desk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées