UserEcho

UserEcho

Interactive customer support & feedback community

4/5 (2 avis)

UserEcho - Présentation

UserEcho helps business of all sizes to keep in touch with their customers, giving them the opportunity to express themselves through forums, surveys and feedback.

Through a UserEcho ideas forum, customers can also help each other. Customers are encouraged to ask questions, share ideas, and learn from each other.

UserEcho's helpdesk and multi-agent ticketing system provides service agents with a central interface from which to support customers. The helpdesk operates from one browser window and includes features such as canned responses, auto-replies, user-insights and file-attachments to accelerate ticket-resolution time.

A supplementary UserEcho Knowledge Base provides employees and customers with topical information and answers to common issues topics. Organizations can share knowledge, solutions & workarounds with team members and customers. With multi-language support, knowledge base articles can be translated into different languages according to the location of users.

With UserEcho's voting system, companies can gather critical feedback on what their customers like and dislike. After gaining an understanding of customer views, companies can act upon the majority vote to improve their products and services.

Prix

À partir de
15,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Europe, Royaume-Uni, États-Unis

Langues

anglais

UserEcho - Avis

Note globale
4/5
50% d'avis positifs
1
Excellent
0
Très bien
1
Moyen
0
Médiocre
0
Mauvais
Shaun K.
Traduire avec Google Translate

Best software company/app I've ever dealt with

Publié le 16/03/2016
Provenance de l'avis : GetApp

I've been using UserEcho for a while now and I'm so happy with it. I can't say enough positive things about the people who run the company and serve their customers. I've never felt so valued as a customer before - they are immediate to respond and help me reach my goal - making custom hacks/adjustments to my website free of charge. It's incredible. They should really charge more - it's a steal the value we're getting right now.

Avantages

Powerful search feature let's customers/users find the info they need
UserEcho is very inexpensive ($15/mo per admin)
Customer service provided is second to NONE
User voting system is awesome

Inconvénients

Design layout builder is a little clunky, but not too bad

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Utilisateur vérifié
Traduire avec Google Translate

Not the best

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 03/10/2019
Provenance de l'avis : Capterra

There are many better alternatives but this one's cheap.

Avantages

The price.
And it integrates a few useful features into one single product.

Inconvénients

Uncomfortable and ugly, outdated design, a bit laggy, a bit buggy...

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

3.0/10

UserEcho - Prix

À partir de
15,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

15 day free trial. No credit card required.

Universal: $15/month per agent.

UserEcho - Fonctionnalités

  • API
  • Chat
  • Communication multicanal
  • Enquêtes et feedback
  • Gestion de la base de connaissances
  • Intégration des médias sociaux
  • Stratégie de marque personnalisable
  • Support Ticket Management

  • Gestion des flux de travail
  • Historique des contacts
  • Hiérarchisation
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Messagerie instantanée
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Surveillance en temps réel
  • Tableau de bord d'activités

Plus d'informations sur UserEcho

UserEcho - Principales fonctionnalités

  • API
  • Community forum
  • Customer analysis
  • Customizable branding
  • Help desk management
  • Knowledge base
  • Live chat
  • Multi-channel communication
  • Multi-language support
  • Online idea sharing & forum
  • Social media integration
  • Surveys & feedback
  • Ticket assignment
  • Ticket management
  • Trouble ticketing

Avantages

  • Allow customers to interact, share knowledge and help each other through a UserEcho community forum.

  • A ticketing system with ticket assignments ensures that customer queries are routed correctly, to the agents that can best assist.

  • The articles in a UserEcho knowledge base - which can include pictures and embedded videos - are organized according to how frequently users have asked those questions or searched for particular topics.

  • UserEcho's LiveChat feature enables support agents to talk to users in real-time, to answer queries and solve issues fast, or convert website visitors to customers.

  • Gather valuable feedback on what customers like & dislike and understand where changes and improvements should be made using UserEcho's voting system.

  • User satisfaction reports and a voting system enable companies to receive constructive feedback from users.

  • UserEcho - FAQ

    Voici quelques-unes des questions fréquentes sur UserEcho.

    Q. Quels sont les types de licence disponibles pour UserEcho ?

    Types de licences disponibles pour UserEcho :

    À partir de: 15,00 $US/mois

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    15 day free trial. No credit card required.

    Universal: $15/month per agent.

    Q. Quelles sont les principales fonctionnalités du logiciel UserEcho ?

    Fonctionnalités du logiciel UserEcho :

    • API
    • Community forum
    • Customer analysis
    • Customizable branding
    • Help desk management
    • Knowledge base
    • Live chat
    • Multi-channel communication
    • Multi-language support
    • Online idea sharing & forum
    • Social media integration
    • Surveys & feedback
    • Ticket assignment
    • Ticket management
    • Trouble ticketing

    Q. Qui utilise UserEcho ?

    Utilisateurs habituels du logiciel UserEcho :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues UserEcho est-il disponible ?

    Langues dans lesquelles UserEcho est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour UserEcho ?

    Types de licences disponibles pour UserEcho:

    Abonnement

    Q. UserEcho prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par UserEcho.

    Q. Avec quelles applications UserEcho peut-il s'intégrer ?

    Applications s'intégrant à UserEcho :

    Google Analytics, HipChat, OneLogin, Pivotal Tracker, SharpSpring, TMetric, Trello, Twitter, VisitorTrack, Wordpress

    Q. Quelles sont les ressources d'aide disponibles pour UserEcho ?

    Ressources d'aide disponibles pour UserEcho :

    FAQ, Forum, Base de connaissances, Support en ligne

    Logiciels équivalents

    Logiciels les + demandés