Logi Analytics

I have worked with the Logi Info platform since v9. The greatest thing about Logi is the ability to quickly create reports/dashboards that provide value to our organization. In a matter of hours something pretty special can be created and deployed. Unlike other platforms, Logi allows us to easily white-label the interface and easily work with external frameworks and libraries such as Bootstrap. New users don't need a PhD to get started and the DevNet website is one of the best product documentation sources around.

We have authored a reporting and dashboard solution composed of 350+ reports/dashboards, and deployed that solution to clients across the U.S. and Australia. Our application is updated automatically every evening (thanks to the ease of distributing the code generated in Logi), so our clients always have the LATEST version of our solution available. We have deployed Logi servers on-premise, in the cloud (AWS and Azure), and used it to access both SQL and REST data sources.

While the product Logi Info has more horsepower than we needed and costs more than we should have spent to develop reports, once it's set it works well. The huge downside for us and the reason we had to leave Logi is that the support team was unable to resolve a security requirement enforced from our data source (Salesforce - TLS 1.1 encryption). The support team spent more than 2 months to try and resolve and was unable to resolve during that time.

We had bought into the product and was able to develop what we needed with the help of one of their premier partners, dbSeer. However looking back, the costs were too much and the development method employed may have been the reason we were unable to meet what should have been a simple security requirement.

Unfortunately we lost out in a big way by terminating our relationship in advance of the contract expiration and lost out on what to us is a large sum of money. On top of that Logi support required us to purchase additional software in hopes to remedy the situation but it didn’t and we were unable to get a refund. All said and done, Logi refused to refund the amounts we believed through their failures was due to us.

So all in all were not happy that we had to quickly scramble to get another solution in place before the security requirement expired. The only good side is that Salesforce gave us multiple grace periods which was so helpful so we could find something else that would work for us.

A small non-profit that we are probably made a bad decision in the first place partnering with Logi. Partly our fault but when it came to being there for us and taking responsibility Logi left us in the cold.

We collect a tremendous amount of data from over 70 institutions and publish about 400 pages of reports of those data. We have built publication and management tools, including a robust CMS using Logi.

Logi's approach to me as a customer has made me feel like part of the family, they are approachable and friendly at all levels. Besides having a great product, the outstanding Customer and Technical Support is one of the main reasons why we retain them.