Atera
Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique
4,5/5 (134 avis)Atera - Présentation
Description du logiciel Atera
Atera est spécialement conçu pour les MSP et les entreprises de support informatique, quelle que soit leur taille. Ce logiciel est la seule plateforme tout-en-un combinant la surveillance et la gestion à distance (RMM), l'automatisation des services professionnels (PSA), l'accès distant basé sur le cloud et les services cloud intégrés dans une seule plateforme simple à utiliser.
Atera est une plateforme SaaS moderne, née dans le cloud et conçue pour une intégration rapide avec une expérience utilisateur simple et intuitive.
Ils disposent d'un modèle de tarification unique, transparent et simple, sans frais cachés et avec un nombre illimité de serveurs et des postes de travail surveillés.
Cette plateforme offre :
• Capacités de gestion informatique proactives puissantes
• Service CRM et Service intégré
• Portefeuille intégré de services cloud tiers
• Capacités analytiques puissantes
• Un modèle SaaS unique et pur avec un libre-service simple intégré
• Une expérience utilisateur simple et facile à apprendre
• Un modèle de tarification transparent et abordable
• Capacités mobiles
Atera - Présentation
Prix
Types de licence
Atera - Fonctionnalités
Captures d'écran
Atera - Avis
Atera - Avis
Lightweight - Easy to Navigate - Decent integration
Easy management of hundreds of endpoints/customers.
Highly recommend Atera
Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.
Quality has gone downhill
We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Atera Review
Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.
Most options available for a small MSP
Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Lightweight - Easy to Navigate - Decent integration
Avantages
Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)
Inconvénients
Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB)
REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.
Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique
Highly recommend Atera
Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.
Avantages
Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.
Inconvénients
Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.
Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique
Quality has gone downhill
We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Avantages
The price point for this product is excellent, if it worked properly.
Inconvénients
Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.
Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique
Atera Review
Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.
Avantages
The amount of features for the price is hard to compete with.
Inconvénients
The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.
Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique
Most options available for a small MSP
Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.
Avantages
Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent
Inconvénients
Nothing to Dislike but Lack of Linux agent is killing us.
Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Atera - Prix
Atera - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Atera - Fonctionnalités
Atera - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Atera - FAQ
Atera - FAQ
Voici quelques-unes des questions fréquentes sur Atera.
Q. Quels sont les types de licence disponibles pour Atera ?
Types de licences disponibles pour Atera :
À partir de: 79,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Atera ?
Nous n'avons pas d'informations sur les fonctionnalités de Atera.
Q. Qui utilise Atera ?
Utilisateurs habituels du logiciel Atera :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues Atera est-il disponible ?
Langues dans lesquelles Atera est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Atera ?
Types de licences disponibles pour Atera:
Abonnement
Q. Atera prend-il en charge les appareils mobiles ?
Appareils pris en charge par Atera :
Android, iPhone, iPad
Q. Avec quelles applications Atera peut-il s'intégrer ?
Applications s'intégrant à Atera :
IT Glue, ITBoost, QuickBooks Online, RescueAssist, Splashtop Business Access, Splashtop Remote Support, Splashtop Remote Support, TeamViewer, Xero, Zapier
Q. Quelles sont les ressources d'aide disponibles pour Atera ?
Ressources d'aide disponibles pour Atera :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
Easy management of hundreds of endpoints/customers.