Atera
Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique
4,5 /5 (153 avis) Donnez votre avis !Atera - Présentation
Description du logiciel Atera
Atera est spécialement conçu pour les MSP et les entreprises de support informatique, quelle que soit leur taille. Ce logiciel est la seule plateforme tout-en-un combinant la surveillance et la gestion à distance (RMM), l'automatisation des services professionnels (PSA), l'accès distant basé sur le cloud et les services cloud intégrés dans une seule plateforme simple à utiliser.
Atera est une plateforme SaaS moderne, née dans le cloud et conçue pour une intégration rapide avec une expérience utilisateur simple et intuitive.
Ils disposent d'un modèle de tarification unique, transparent et simple, sans frais cachés et avec un nombre illimité de serveurs et des postes de travail surveillés.
Cette plateforme offre :
• Capacités de gestion informatique proactives puissantes
• Service CRM et Service intégré
• Portefeuille intégré de services cloud tiers
• Capacités analytiques puissantes
• Un modèle SaaS unique et pur avec un libre-service simple intégré
• Une expérience utilisateur simple et facile à apprendre
• Un modèle de tarification transparent et abordable
• Capacités mobiles
Atera - Présentation
Prix
Types de licence
Atera - Fonctionnalités
Médias
Atera - Avis
Atera - Avis
Great RMM product
always friendly and supportive.
Cost effective product
Better than our old RMM specially with cost and features that is offered.
Quality has gone downhill
We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
The best software for an SMB MSP
Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.
Most options available for a small MSP
Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Great RMM product
Avantages
ATERA is easy to use, fast and very reliable platform for remote management and
Inconvénients
There is nothing I dont like with ATERA, it supports antivirus and backup (via webroot and acronis)
Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique
Cost effective product
Better than our old RMM specially with cost and features that is offered.
Avantages
First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support
Inconvénients
Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.
Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique
Quality has gone downhill
We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Avantages
The price point for this product is excellent, if it worked properly.
Inconvénients
Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.
Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique
The best software for an SMB MSP
Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.
Avantages
I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing
Inconvénients
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.
Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique
Most options available for a small MSP
Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.
Avantages
Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent
Inconvénients
Nothing to Dislike but Lack of Linux agent is killing us.
Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Atera - Prix
Atera - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Atera - Fonctionnalités
Atera - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Atera - FAQ
Atera - FAQ
Voici quelques-unes des questions fréquentes sur Atera.
Q. Quels sont les types de licence disponibles pour Atera ?
Types de licences disponibles pour Atera :
À partir de: 79,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Atera ?
Nous n'avons pas d'informations sur les fonctionnalités de Atera.
Q. Qui utilise Atera ?
Utilisateurs habituels du logiciel Atera :
PME, Grandes entreprises, Auto-entrepreneurs, Entreprises de taille moyenne
Q. Dans quelles langues Atera est-il disponible ?
Langues dans lesquelles Atera est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Atera ?
Types de licences disponibles pour Atera:
Abonnement
Q. Atera prend-il en charge les appareils mobiles ?
Appareils pris en charge par Atera :
Android, iPhone, iPad
Q. Avec quelles applications Atera peut-il s'intégrer ?
Applications s'intégrant à Atera :
GoToAssist, IT Glue, ITBoost, QuickBooks Online, Splashtop Business Access, Splashtop Remote Support, TeamViewer, Warranty Master, Xero, Zapier
Q. Quelles sont les ressources d'aide disponibles pour Atera ?
Ressources d'aide disponibles pour Atera :
FAQ, Base de connaissances, Support en ligne, Tutoriels vidéo, Support téléphonique, Forum
always friendly and supportive.