Atera

Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique

4,5 /5 (148 avis) Donnez votre avis !

Atera - Présentation

Description du logiciel Atera

Atera est spécialement conçu pour les MSP et les entreprises de support informatique, quelle que soit leur taille. Ce logiciel est la seule plateforme tout-en-un combinant la surveillance et la gestion à distance (RMM), l'automatisation des services professionnels (PSA), l'accès distant basé sur le cloud et les services cloud intégrés dans une seule plateforme simple à utiliser.

Atera est une plateforme SaaS moderne, née dans le cloud et conçue pour une intégration rapide avec une expérience utilisateur simple et intuitive.

Ils disposent d'un modèle de tarification unique, transparent et simple, sans frais cachés et avec un nombre illimité de serveurs et des postes de travail surveillés.

Cette plateforme offre :
• Capacités de gestion informatique proactives puissantes
• Service CRM et Service intégré
• Portefeuille intégré de services cloud tiers
• Capacités analytiques puissantes
• Un modèle SaaS unique et pur avec un libre-service simple intégré
• Une expérience utilisateur simple et facile à apprendre
• Un modèle de tarification transparent et abordable
• Capacités mobiles

Atera - Présentation

Prix

À partir de
79,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Atera - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
anglais

Media

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Atera video Capture d'écran pour Atera : Atera – Features Capture d'écran pour Atera : All-in-One MSP Tool Capture d'écran pour Atera : Monitor Devices From Any Device Capture d'écran pour Atera : Get Alerts and Solve Issues On The Spot Capture d'écran pour Atera : $79 Per Technician, Unlimited Devices, It’s That Simple.

Atera - Avis

Note globale
4,5
/
5
Excellent
86

Très bien
54

Moyen
5

Médiocre
3

Mauvais
0

Rapport qualité-prix
4,7
Fonctionnalités
4,1
Simplicité d'utilisation
4,6
Support client
4,5
95% des utilisateurs recommandent cette application
Troy P.

Lightweight - Easy to Navigate - Decent integration

Easy management of hundreds of endpoints/customers.


Traduire avec Google Translate
Kevin M.

The best software for an SMB MSP

Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.


Traduire avec Google Translate
James D.

Quality has gone downhill

We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!


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Fonderie S.

Strumento ottimo per la consulenza da remoto

E' stato uno strumento fondamentale per il lockdown dovuto al COVID-19.
Ha permesso di effettuare una ottima teleassistenza da remoto agli utenti che trovavano difficoltà.
Ci è stato utile per l'installazione di determinati software in maniera massiva senza il passaggio da ogni macchina presente.


Traduire avec Google Translate
Rich L.

Highly recommend Atera

Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.


Traduire avec Google Translate
Troy P.
Taille de l'entreprise: 13-50 employés
Traduire en français

Lightweight - Easy to Navigate - Decent integration

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/07/2018
Provenance de l'avis : Capterra

Easy management of hundreds of endpoints/customers.

Avantages

Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)

Inconvénients

Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB)

REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Kevin M.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire en français

The best software for an SMB MSP

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/07/2020
Provenance de l'avis : Capterra

Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.

Avantages

I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing

Inconvénients

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

James D.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire en français

Quality has gone downhill

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17/03/2019
Provenance de l'avis : Capterra

We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Avantages

The price point for this product is excellent, if it worked properly.

Inconvénients

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Fonderie S.
Secteur d'activité: Machines
Taille de l'entreprise: 51-200 employés
Traduire en français

Strumento ottimo per la consulenza da remoto

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 15/07/2020
Provenance de l'avis : Capterra

E' stato uno strumento fondamentale per il lockdown dovuto al COVID-19.
Ha permesso di effettuare una ottima teleassistenza da remoto agli utenti che trovavano difficoltà.
Ci è stato utile per l'installazione di determinati software in maniera massiva senza il passaggio da ogni macchina presente.

Avantages

La connettività a più ambienti.
L'utilizzo fuori dalla rete aziendale e senza VPN.
Creazione ottima per script automatici.
Check ottimale per gli strumenti hardware per la nostra azienda.

Inconvénients

Sarebbe stato ancora più utile se Atera permettesse di aggiungere dispositivi Android o Apple.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 9.0/10

Rich L.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

Highly recommend Atera

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/12/2019
Provenance de l'avis : Capterra

Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

Avantages

Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Inconvénients

Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
8,9/10
Basé sur 148 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Atera - Prix

Atera - Prix

À partir de
79,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,7/5
Basé sur 148 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Atera - Fonctionnalités

Atera - Fonctionnalités

API
Alertes et remontée des problèmes
Audit
Autorisations basées sur les rôles
Contrôle d'accès
Données en temps réel
Gestion de la conformité
Gestion des autorisations
Gestion des flux de travail
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Suivi des activités
Surveillance en temps réel
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4,1/5
Basé sur 148 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Atera - FAQ

Atera - FAQ

Voici quelques-unes des questions fréquentes sur Atera.

Q. Quels sont les types de licence disponibles pour Atera ?

Types de licences disponibles pour Atera :

À partir de: 79,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Atera ?

Nous n'avons pas d'informations sur les fonctionnalités de Atera.

Q. Qui utilise Atera ?

Utilisateurs habituels du logiciel Atera :

PME, Grandes entreprises, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues Atera est-il disponible ?

Langues dans lesquelles Atera est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Atera ?

Types de licences disponibles pour Atera:

Abonnement

Q. Atera prend-il en charge les appareils mobiles ?

Appareils pris en charge par Atera :

Android, iPhone, iPad

Q. Avec quelles applications Atera peut-il s'intégrer ?

Applications s'intégrant à Atera :

GoToAssist, IT Glue, ITBoost, QuickBooks Online, Splashtop Business Access, Splashtop Remote Support, Splashtop Remote Support, TeamViewer, Xero, Zapier

Q. Quelles sont les ressources d'aide disponibles pour Atera ?

Ressources d'aide disponibles pour Atera :

FAQ, Base de connaissances, Support en ligne, Tutoriels vidéo, Support téléphonique, Forum