Atera

Atera

Logiciel MSP tout-en-un pour les prestataires d'infogérance et les entreprises de support informatique

4.5/5 (133 avis)

Atera - Présentation

Description du logiciel Atera

Atera est spécialement conçu pour les MSP et les entreprises de support informatique, quelle que soit leur taille. Ce logiciel est la seule plateforme tout-en-un combinant la surveillance et la gestion à distance (RMM), l'automatisation des services professionnels (PSA), l'accès distant basé sur le cloud et les services cloud intégrés dans une seule plateforme simple à utiliser.

Atera est une plateforme SaaS moderne, née dans le cloud et conçue pour une intégration rapide avec une expérience utilisateur simple et intuitive.

Ils disposent d'un modèle de tarification unique, transparent et simple, sans frais cachés et avec un nombre illimité de serveurs et des postes de travail surveillés.

Cette plateforme offre :
• Capacités de gestion informatique proactives puissantes
• Service CRM et Service intégré
• Portefeuille intégré de services cloud tiers
• Capacités analytiques puissantes
• Un modèle SaaS unique et pur avec un libre-service simple intégré
• Une expérience utilisateur simple et facile à apprendre
• Un modèle de tarification transparent et abordable
• Capacités mobiles

Atera - Présentation

Prix

À partir de
79,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Atera - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
anglais

Captures d'écran

Capture d'écran pour Atera : All-in-One MSP Tool
Capture d'écran pour Atera : All-in-One MSP Tool Capture d'écran pour Atera : Monitor Devices From Any Device Capture d'écran pour Atera : Get Alerts and Solve Issues On The Spot Capture d'écran pour Atera : $79 Per Technician, Unlimited Devices, It’s That Simple. Capture d'écran pour Atera : Atera – Features

Atera - Avis

Note globale
4.5
/
5 133 avis
Excellent
75

Très bien
50

Moyen
5

Médiocre
3

Mauvais
0

Rapport qualité-prix
4.7
Fonctionnalités
4
Simplicité d'utilisation
4.6
Support client
4.5
94% des utilisateurs recommandent cette application
Troy P.

Lightweight - Easy to Navigate - Decent integration

Easy management of hundreds of endpoints/customers.


Traduire avec Google Translate
Brian L.

Great option for small MSP looking for a simple, affordable solution

We're a small MSP with 3 techs. Labtech/Connectwise is WAY overkill. We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost.

Can it be better? Sure. But that's why it's great knowing the dev team is constantly releasing new features and improvements.


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Rich L.

Highly recommend Atera

Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.


Traduire avec Google Translate
James D.

Quality has gone downhill

We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!


Traduire avec Google Translate
Jason Z.

Excellent value all around

This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size. I dont know that I could ask for more, very satisfied with this service.


Traduire avec Google Translate
Troy P.
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Lightweight - Easy to Navigate - Decent integration

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/07/2018
Provenance de l'avis : Capterra

Easy management of hundreds of endpoints/customers.

Avantages

Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)

Inconvénients

Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB)

REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Brian L.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Great option for small MSP looking for a simple, affordable solution

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/01/2020
Provenance de l'avis : Capterra

We're a small MSP with 3 techs. Labtech/Connectwise is WAY overkill. We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost.

Can it be better? Sure. But that's why it's great knowing the dev team is constantly releasing new features and improvements.

Avantages

Great option for small MSP looking for a simple, affordable solution

Simplicity. It felt a bit barebones at first coming from Labtech, but it refocused us on the important things and not get scatter brained. We took on the attitude of "if Altaro doesn't have it, you don't need it". It's been two years and we honestly haven't looked back.

It's also great having a flat fee per tech instead of per agent fee. It's a relief when deploying agents since It doesn't feel like I'm incurring additional overhead each time I add an agent.

I also appreciate their agile feature releases. It gives me the feeling that the team is not sitting still and always earning my dollar.

Inconvénients

The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise. I used to have a Excel pivot table pulling data directly from Connectwise and it was data nerd heaven.

While API is available, it doesn't supply the same volume of information that the built-in reports offer. I submitted a feature request to simply expose the reports via API (this is how Connectwise does it) so hopefully that will happen in the future.

Also, Splashtop remote control that comes with Atera is just too slow to connect. It's actually pretty good once the connection is established, but there's a ~30 sec delay from the time you click on the button. That might not sound like much, it can feel like eternity when there is a customer on the phone. Plus it takes too long to find out when the connection doesn't work for some reason. We bit the bullet and paid for Screenconnect.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Rich L.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

Highly recommend Atera

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/12/2019
Provenance de l'avis : Capterra

Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

Avantages

Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Inconvénients

Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

James D.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Quality has gone downhill

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17/03/2019
Provenance de l'avis : Capterra

We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Avantages

The price point for this product is excellent, if it worked properly.

Inconvénients

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Jason Z.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

Excellent value all around

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 24/10/2019
Provenance de l'avis : Capterra

This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size. I dont know that I could ask for more, very satisfied with this service.

Avantages

I love the amount of easy organization, the full functionality for device agent software, reporting, alerts, and overall ease of use that sits at the point of not being overblown and too much to work with.

Inconvénients

I have yet to find something I do not like, but I wish there was more granular control per agent on being able to select what is reported on for alerts.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8.8/10
Basé sur 133 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Atera - Prix

Atera - Prix

À partir de
79,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.7/5
Basé sur 133 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Atera - Fonctionnalités

Atera - Fonctionnalités

API
Alertes et remontée des problèmes
Audit
Contrôle d'accès
Données en temps réel
Gestion de la conformité
Gestion des flux de travail
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Intégration des applications
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Suivi des activités
Surveillance en temps réel
Sécurité SSL
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4/5
Basé sur 133 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Atera - FAQ

Atera - FAQ

Voici quelques-unes des questions fréquentes sur Atera.

Q. Quels sont les types de licence disponibles pour Atera ?

Types de licences disponibles pour Atera :

À partir de: 79,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Atera ?

Nous n'avons pas d'informations sur les fonctionnalités de Atera.

Q. Qui utilise Atera ?

Utilisateurs habituels du logiciel Atera :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Atera est-il disponible ?

Langues dans lesquelles Atera est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Atera ?

Types de licences disponibles pour Atera:

Abonnement

Q. Atera prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Atera.

Q. Avec quelles applications Atera peut-il s'intégrer ?

Applications s'intégrant à Atera :

IT Glue, ITBoost, QuickBooks Online, RescueAssist, Splashtop Business Access, Xero, Zapier

Q. Quelles sont les ressources d'aide disponibles pour Atera ?

Ressources d'aide disponibles pour Atera :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo