Outreach

Outreach

Plateforme d'engagement de vente

4.4/5 (112 avis)

Outreach - Présentation

Outreach est une plateforme intuitive d'automatisation des ventes. Basée sur des "séquences", l'application aide les équipes de vente à configurer des campagnes par e-mail et des points de contact basés sur un nombre quelconque de critères qu'ils choisissent. Les équipes peuvent créer une séquence de e-mails et appels à faire passer à chaque prospect.

La sensibilisation aide les équipes de vente à gérer efficacement tous leurs clients potentiels, quel que soit leur nombre. Outreach informe les équipes de vente lorsque les leads répondent aux messages et planifie ceux qui ont répondu au prochain point de contact ou à la prochaine étape. Il détecte même les moments les plus performants de la semaine pour envoyer des e-mails, puis planifie les campagnes par e-mail en conséquence.

Les fonctionnalités analytiques de Outreach permettent aux équipes de vente d'avoir une vue d'ensemble de leurs activités et de leurs performances. Grâce à l'analyse de séquence d'Outreach, les membres de l'équipe peuvent savoir exactement où se trouve chaque prospect dans l'entonnoir de communication et les responsables peuvent observer les performances de chaque membre de l'équipe.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Outreach - Avis

Note globale
4.4/5
89% d'avis positifs
59
Excellent
41
Très bien
10
Moyen
1
Médiocre
1
Horrible
Traduire avec Google Translate

Very powerful software. Great integrations with SFDC and Gmail as well that make it super easy .

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/06/2018
Provenance de l'avis : Capterra

Outreach makes it so easy to meet that crucial nexus point in sales of volume + quality of messaging. Being able to have measured feedback on how well your emails are received means you can keep tweaking until you get open and response rates as high as possible. It makes me faster as a sales rep and more data driven as a team.

Avantages

Outreach can do a TON. Being able to import a list of leads and have relevant info show such as title, last contact, etc.. is an amazing time saver when trying to make sure you're list (csv, sfdc report, etc..) is 'clean' and good to go.

Being able to call directly through the platform is a huge time saver as well. All of the reporting around your sequences is a huge win. I will go through all of my sequences once every week or so to see what's doing well, what isn't, and tweak to optimize performance. There is a huge amount of data you can use to compare yourself to others, measure the efficacy of your outreach, and collaborate on best practices with team members. Over all Outreach is a huge win and is very well integrated with every one we use from a customer facing team perspective (gmail, sfdc, Linkedin)

Inconvénients

Outreach feels like they are probably an engineering first design second kind of company. I say that because their software can do SO MUCH, but it's not always intuitive how to do specific things. It has taken me awhile to get fully up to speed on some of the tips and tricks that really make outreach awesome.

This is barely a con, more so just a training or user experience comment. Outreach can do so much it'd be tough for them to make every little feature super easy to find and obvious.

Perhaps some more specific live onboarding/training would be helpful as well.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

The best outbound sales platform, period.

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 10/10/2017
Provenance de l'avis : Capterra

This software is responsible for revolutionizing our outbound sales process, and it will continue to be the best tool for us for years to come. I've evaluated other options but always came back to Outreach because it's the full package.

Outbound sales is extremely scalable with this platform, and running a sales org on it is amazingly easy to manage.

Avantages

I love that this software is so heavily focused on outbound sales. This isn't marketing software that you can adapt to sales, this is software created and built for sales organizations. That fact is very obvious in the way they implement their features.

Outreach always leads the way in terms of feature innovation, and they continue to offer the best outbound email settings to truly automate your process. You can drop 1000 prospects into a sequence, throttle it to send 100 per day, set it to resume OOO replies after a few days, and set it and forget it. Just set up a schedule, make sure you exclude national holidays, and you don't have to touch it ever again.

Something they also do better than anyone is their task management. I frequently have a task as a step in a sequence (I.e. Connect with the person on LinkedIn), and when a prospect hits that stage it creates a task in the system. This happens hundreds of prospects at a time, but when you start your tasks it takes you into this workflow that lets you call/email/take notes on the action and just click next to take you to the next one. Really lets you get in the flow, and is an amazing tool for inserting a manual task into a sequence that you can still get through quickly.

Some examples of awesome features include:

1) Auto resume OOO
2) Fallback text in the templates
3) Automatically skip holidays
4) Phone call integration so you don't have to leave the app

Inconvénients

I don't know that there are any cons. The only one that I can imagine is that when you start fresh on the system, the interface can be a little bit daunting. There are actually a lot of settings, and if you don't understand the hierarchy or what you use for what, it can get very complicated.

Thankfully they have good customer support and a LOT of good documentation, so it's not that bad if you spend some time learning it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Terrible customer service. Great product.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 02/04/2018
Provenance de l'avis : Capterra

I really enjoyed the software, what a great product. My first salesman was amazing, but as they scaled, we became a small account to them and really got treated like it. Stay away if you are looking for a great vendor experience, but if you are looking for a great product with great automation tools and email sequences... Outreach was the best we could find.

Avantages

Wow, its an amazing product. I really enjoyed using it and it did win me alot of business. Alot of automated tasks which was amazing. Also their email management and manager permissions was incredible. Overall really simplified my teams day.

Inconvénients

If you are a small company... expect to be treated terribly. We got random bills, and NO response from billing or their cusotmer support. You would get the runaround all day long. Seriously terrible experience even caused one of my employees to lose morale which isn't ultimately all Outreachs fault, I will take some accountability... but she wasn't getting her job done and couldln't get replies from Outreach. She was the manager supposed to control how many seats we had and manage costs... With an unresponsive team and random invoices with no explaination it became discouraging.

I would highly recommend using the product if their sales team was ethical and their support would RESPOND. We got way overbilled and cancelling the account was even a hassle.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

2.0/10
Traduire avec Google Translate

Great "outreach" software that makes calling and emailing a breeze

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 06/11/2018
Provenance de l'avis : Capterra

Overall Outreach is a great sales tool that any organization with sales folks should consider. The ability to blast through dozens of calls in a couple minutes is really handy. Also the reporting/tracking of the successful emails makes it easy to see what's working and what's not.

Avantages

+ Lots of sales insight available (what sequences/emails are more effective than others)
+ 360 view is a great dashboard for any sales user where you can see your upcoming tasks (emails, calls, etc.) and process through them
+ Love the ability to be able to submit a quick question to the support team from the UI
+ You can tag prospects, calls, etc. which makes finding them a lot easier
+ The support team is very responsive to fixing issues and helping with training gaps

Inconvénients

- Notes on the account/company level don't work well (you enter notes on Mike Smith at Microsoft and those notes don't consistently show up for others at that same company)
- There definitely are bugs that make some of the processes annoying
- The interface is very busy. Would be nice to be able to customize what I see/don't see (perhaps this is allowed at the admin level)
- Outreach needs to differentiate between Email Opt Out and Phone Opt out. Currently, if a prospect opts out of emails, we can still legally call him but Outreach wont let us sequence them because there is only one Opt Out within outreach. Hopefully this is fixed so we can still call folks who opted out of emails, but are open to calls.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

6.0/10
Traduire avec Google Translate

Good product, terrible, cocky sales team

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 05/12/2018
Provenance de l'avis : Capterra

Good product, adequate support, terrible sales team/experience. Brought this vendor on to one company I worked with, didn't bring it on to a future company because got tired/frustrated dealing with their sales team.

Avantages

This product is pretty good, I've used Outreach, SalesLoft and Fileboard. Fileboard has the best sales team, they not only are helpful with understanding their product, but they also help with sharing their sales strategy using their product. SalesLoft and Outreach are the same in funcitonality, and SalesLoft has a good sales team. The issue I have with Outreach is their sales team is too arrogant, they have a good product, but I think teach them internally to be cocky, and it got so bad I just didn't want to use their product anymore and felt compelled to write this review.

Inconvénients

The software is a bit glitchy sometimes, if it goes out you're just not using it that day. The sales team is very arrogant, not helpful. Companies with arrogant sales teams tend to have that culture bleed off into other areas, which make them very difficult vendors to work with .

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10

Outreach - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Outreach - Fonctionnalités

  • API
  • Analyse des ventes
  • Intégration des e-mails
  • Rapports sur les ventes
  • Suivi des activités

  • Base de données de contacts
  • Données en temps réel
  • Fonctionnalité de recherche
  • Gestion des leads
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Modèles personnalisables
  • Monitoring
  • Notifications automatiques
  • Outils de collaboration
  • Rapports et statistiques
  • Saisie de leads
  • Suivi des ventes
  • Tableau de bord d'activités

Outreach - FAQ

Voici quelques-unes des questions fréquentes sur Outreach.

Q. Quels sont les types de licence disponibles pour Outreach ?

Types de licences disponibles pour Outreach :

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Outreach ?

Nous n'avons pas d'informations sur les fonctionnalités de Outreach.

Q. Qui utilise Outreach ?

Utilisateurs habituels du logiciel Outreach :

Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Outreach est-il disponible ?

Langues dans lesquelles Outreach est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Outreach ?

Types de licences disponibles pour Outreach:

Abonnement

Q. Outreach prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Outreach.

Q. Avec quelles applications Outreach peut-il s'intégrer ?

Applications s'intégrant à Outreach :

Built.io Flow, Campaign Monitor, Datanyze, DocSend, Mailchimp, MoData, Panoply, PieSync, Robly, Tray.io

Q. Quelles sont les ressources d'aide disponibles pour Outreach ?

Ressources d'aide disponibles pour Outreach :

FAQ, Support en ligne, Support téléphonique, Tutoriels vidéo