KEY2ACT

KEY2ACT

Event-driven service management for mechanical systems

3.7/5 (8 avis)

KEY2ACT - Présentation

Signature is an end-to-end business management solution designed for the unique needs of specialty trades organizations. Signature, built on Microsoft Dynamics GP, delivers the accurate financial information you need to analyze profitability, regulate cash flow and increase sales. Signature includes the following components:

Job Cost enables companies to keep projects and jobs on time, on budget and on task, whether you’re in the office or in the field. Job Cost allows users to manage estimates and forecasts, change orders, and control relationships with subcontractors.

Service Management offers complete work order management that helps specialty trade organizations deliver the right service the first time. Service Management is built for businesses that want to manage maintenance and repair processes more profitably, and includes contract management, quoting, invoicing and more.

Equipment Management allows users to access asset-level financials and to track status, location and utilization of equipment. Equipment Management enables users to log usage and measurement data, record equipment details and manage preventive maintenance.

TimeTrack provides a single point of entry for employees to post time and expenses to jobs and service calls, allowing supervisors and project managers to easily analyze and monitor ongoing labor costs.

MobileTech is a mobile solution designed to connect field staff with the back office. MobileTech enables field workers to manage service calls and job appointments, access full customer and equipment history, and capture opportunities for additional work.

Graphical Schedule Board is a drag-and-drop scheduling tool that enables dispatchers to get the right resources to the right appointment at the right time. GSB lets users create new appointments and activities, view important customer and call notes, and easily update the schedule as needed.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Europe, Amérique latine, Afrique et Moyen-Orient, États-Unis

Langues

anglais

KEY2ACT - Avis

Note globale
3.7/5
63% d'avis positifs
3
Excellent
2
Très bien
1
Moyen
2
Médiocre
0
Horrible
Serge S.
Traduire avec Google Translate

Great software for service management

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/01/2018
Provenance de l'avis : Capterra

Better management of our service department.

Avantages

First and foremost, it is integrated with our Dynamics GP software which is a must for us. It also does very well all parts of service management : Service calls, Service contracts, ...

Inconvénients

Some components (such as mobile workers) can become very expensive. With the Dynamics GP integration, it is a complex solution which takes knowledgeable people to deploy and maintain.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Mary G.
Traduire avec Google Translate

two sides of the same coin for KEY2ACT

Publié le 29/10/2015
Provenance de l'avis : SoftwareAdvice

Avantages

KEY2ACT functionality for Job Cost Accounting and Field Service Managemernt is robust overall and it's integration with Dynamics GP is a plus.

Inconvénients

KEY2ACT Consultants are a hit or a miss. you don't know if you have a good one until it is too late. Even though the functionality is overall robust it is still limit in addressing industry specific needs. These industry specific needs often require expensive customization with the product.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Kyle K.
Traduire avec Google Translate

Key2Act, formerly Wennsoft, has an ok GP based product but this is on their CRM product - which is not good

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/01/2018
Provenance de l'avis : SoftwareAdvice

This unfortunately gave Dynamics CRM a bad name which is does not deserve. It truly comes down to the partner and this one and the solutions cannot be trusted.

Avantages

Key2Act used to be a great standup firm that would stand behind it's product, provide solid solutions and be visionairy. When they transitioned to Key2Act and changed ownership, it changed the culture and product dramatically.

Inconvénients

Since changing to Key2Act, we turned off the CRM based solution not only because they could not code or support it any longer but also, they completely lost interest. Gone are the phrases of being a partner and doing this together and only, how much is our budget to do anything. They have become very disappointed and from the others on the same product, have abandoned and removed it aswell.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

3.0/10
Kevin F.
Traduire avec Google Translate

Integration of job cost module and MS Great Plains.

Publié le 05/11/2015
Provenance de l'avis : SoftwareAdvice

Avantages

Tightly integrates job modules to Great Plains as well as mobile products that are not part of the Microsoft GP package. Service packs, hot fixes and tiered support levels are fast and effective. This vendor works well with their client base.

Inconvénients

This vendor has went through a few organizational changes in the past several years.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Beth R.
Traduire avec Google Translate

Easy to use!

Publié le 29/10/2015
Provenance de l'avis : SoftwareAdvice

Avantages

The software is fairly intuitive and easy to use. We have had this product for over 8 years now and the employees at KEY2ACT are like family.

Inconvénients

In most recent years, the software releases seemed to be rushed and while adding features, seemed to be to the detriment of other features. They have since been purchased by a company that has helped them to refocus the product - a major plus!

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

KEY2ACT - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Rapport qualité-prix

Please contact WennSoft for pricing.

KEY2ACT - Fonctionnalités

  • Gestion des factures
  • Suivi de l'inventaire

  • API
  • Audit
  • Champs personnalisables
  • Données en temps réel
  • Gestion de la conformité
  • Gestion des flux de travail
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration de tiers
  • Monitoring
  • Notifications automatiques
  • Piste d'audit
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports personnalisables
  • Stockage de documents
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur KEY2ACT

KEY2ACT - Principales fonctionnalités

  • By skill set, service area, technician, etc.
  • Customer self-service
  • For field technicians
  • Own unique portal
  • Records, documents, comments, etc.
  • Track required equipments and resources
  • Track the status of every call

KEY2ACT - FAQ

Voici quelques-unes des questions fréquentes sur KEY2ACT.

Q. Quels sont les types de licence disponibles pour KEY2ACT ?

Types de licences disponibles pour KEY2ACT :

version d'essai gratuite: Non disponible

Please contact WennSoft for pricing.

Q. Quelles sont les principales fonctionnalités du logiciel KEY2ACT ?

Fonctionnalités du logiciel KEY2ACT :

  • By skill set, service area, technician, etc.
  • Customer self-service
  • For field technicians
  • Own unique portal
  • Records, documents, comments, etc.
  • Track required equipments and resources
  • Track the status of every call

Q. Qui utilise KEY2ACT ?

Utilisateurs habituels du logiciel KEY2ACT :

Grandes entreprises, Entreprises de taille moyenne, Administration publique

Q. Dans quelles langues KEY2ACT est-il disponible ?

Langues dans lesquelles KEY2ACT est disponible :

anglais

Q. Quels sont les types de licence disponibles pour KEY2ACT ?

Nous n'avons pas d'informations sur les types de licences de KEY2ACT.

Q. KEY2ACT prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par KEY2ACT.

Q. Avec quelles applications KEY2ACT peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par KEY2ACT.

Q. Quelles sont les ressources d'aide disponibles pour KEY2ACT ?

Ressources d'aide disponibles pour KEY2ACT :

Forum, Base de connaissances, Support en ligne, Support téléphonique