Sharpen

Sharpen

Plateforme de centre d'appels dans le cloud

4.4/5 (46 avis)

Sharpen - Présentation

Sharpen est une plateforme cloud de centre d'appels native qui permet aux équipes d'expérience client d'établir de meilleures relations avec leurs clients. Cette plateforme mondiale élimine le matériel coûteux sur site, augmente l'efficacité des agents et accroît la satisfaction des clients grâce à des interactions sans friction. Sharpen s'engage à créer une communauté mondiale d'entreprises qui croient qu'un client heureux est un potentiel défenseur fidèle de la marque.

Prix

À partir de
99,00 $US/mois
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, Europe, Royaume-Uni, États-Unis

Langues

anglais

Sharpen - Avis

Note globale
4.4/5
87% d'avis positifs
29
Excellent
11
Très bien
3
Moyen
2
Médiocre
1
Mauvais
Elizabeth H.
Traduire avec Google Translate

Fathom is so much more than a Phone Service Option!

Publié le 26/08/2015
Provenance de l'avis : GetApp

When I first started my business back in January, a colleague suggested that I sign up for Fathom Voice. At the time I was using Google Voice and could not imagine why I would want to invest in a service when I was getting another for free. You may be wondering the same thing. Let me tell you, it is worth it! Fathom Voice has added an extra level of professionalism to my business which, in my humble opinion, Google Voice, did not offer. I can set limits on when my phone is answered which helps me stick to my boundaries with clients. I want to serve people but have to have time to get the work done that they have retained me to do. Fathom Voice allows you to set up multiple messages if you are away or gone for a week. The phone service has brought my business to the next level. This is more than a phone service though. Why or how? Their customer support staff is amazing and out of this world! I can call with a multitude of questions, which I may have at any given moment and they are quick to respond. They are eager to help! It almost feels as though I have added someone to my team, even though they are not a part of my business. They are incredible and I highly recommend them to anyone looking to add an extra level of professionalism to their business!

Avantages

1) I am able to set times (9 a.m. - 6 p.m.) during which my phone will ring
2) I can set up my phone to ring to my cell phone if I am out of the office.
3) The customer support staff is amazing! Shelby Weeks, on the front line, is incredibly patient and knowledgeable. Ryan Wharton and Britton Beaumont, in the technical support department, are always eager to help. In the event that any of these amazing people do not know the answer they are always open to doing research for me.
4) When I get a voicemail, it is sent to me as an attachment to an email. I like this because I can listen to my messages even when I am not in my physical office.

Inconvénients

1) Unlike Google voice that goes everywhere, you cannot take your physical office desk phone everywhere. This is just the nature of having a physical desk phone.
2) Unlike Google voice, Fathom has yet to figure out how to not only receive texts from clients but also send them. At this point, I can receive texts but cannot send them. You can do this with Google Voice. I have shared this concern with the Fathom support team and they are working on it. I am sure that they will find a solution soon!
3) When you get a text message, unlike a voicemail, you do not get an email notification telling you that you have a text. This can be problematic if your clients send you texts. I have told the Fathom Support Team about this and they are working on it! I am sure that they will have a solution soon!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Todd C.
Traduire avec Google Translate

Great Value and Support

Publié le 27/08/2015
Provenance de l'avis : GetApp

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!

Avantages

Great value. My monthly service is much less than I paid previously. The support team is knowledgeable and easy to work with. They are quick to diagnose any issues (even those that are problems with my system and not theirs) and provide answers to resolve them.

Inconvénients

It can be a little confusing to configure the system, but I can call the support team to help me out. Reports, such as call logs, could be better, but I almost never looked at them with my previous provider anyway. Once the system is configured, it works great.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Brian L.
Traduire avec Google Translate

One stop solution

Publié le 25/08/2015
Provenance de l'avis : GetApp

We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.

Avantages

Easy to use and provided the full suite of functions we needed. Remote access across the country was great. Option to use soft phone on laptop with Polycom phone on desk also great. Automated workflow for agents was superb and our service manager was able to set up, implement, and manage without a lot of training or consulting.

Inconvénients

No real cons to speak of. Would love to see them come out with their own CRM, though the integration with salesforce has been great.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Christina D.
Traduire avec Google Translate

Striving for Sucess

Publié le 25/09/2015
Provenance de l'avis : Capterra

It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available.

Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to forward to... was great, when we had it.

I also miss the options our landlines had... like being able to speed up & slow down a message. This saved us from having to listen several times. We also had a simple keypad map that showed us how to move quickly and efficiently through steps to get where we needed. On the dashboard, I would love to also have a list of calls I've made (calls in and calls out, would be great descriptions).

We are not necessarily a large business but perhaps we act like one. :) Thus, there will always be issues or things that come up, esp. as changes occur. The Fathom Voice Crew always do their best to find a solution & never forget to get back with you... we appreciate this greatly!

Note détaillée

Simplicité d'utilisation
Support client

Melva H.
Traduire avec Google Translate

Very easy to use

Publié le 26/08/2015
Provenance de l'avis : GetApp

I find that Fathom is very user friendly and easy to navigate. At they company I work for we have used a few different companies and in my experience Fathom has been the best.

Avantages

I love that we can record the calls. In my line of work it is very easy to not catch all the important information on a call. So having the ability to go back and review it has been very beneficial for me. Also being able to save the recording allows for my Consultants to listen to my call before they reach out to the customer for follow ups and meetings. It also is great training tool for new members of the team to be able to hear real calls.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Sharpen - Prix

À partir de
99,00 $US/mois
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

Sharpen - Fonctionnalités

  • API
  • Analyse en temps réel
  • Chat
  • Conférences vidéo
  • Identification de l'appelant
  • Intégration CRM
  • Intégration de tiers
  • Messagerie instantanée
  • Monitoring
  • Notifications automatiques
  • Rapports en temps réel
  • Suivi des appels
  • Transfert d’appel

  • Conférences
  • Enregistrement des appels
  • Messagerie vocale
  • Rapports et statistiques
  • Rapports sur les appels
  • Routage des appels
  • Tableau de bord d'activités

Sharpen - FAQ

Voici quelques-unes des questions fréquentes sur Sharpen.

Q. Quels sont les types de licence disponibles pour Sharpen ?

Types de licences disponibles pour Sharpen :

À partir de: 99,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Sharpen ?

Nous n'avons pas d'informations sur les fonctionnalités de Sharpen.

Q. Qui utilise Sharpen ?

Utilisateurs habituels du logiciel Sharpen :

Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues Sharpen est-il disponible ?

Langues dans lesquelles Sharpen est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Sharpen ?

Types de licences disponibles pour Sharpen:

Abonnement

Q. Sharpen prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Sharpen.

Q. Avec quelles applications Sharpen peut-il s'intégrer ?

Applications s'intégrant à Sharpen :

Freshdesk, Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Sharpen ?

Ressources d'aide disponibles pour Sharpen :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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