--- description: Sharpen : qu'en pensent les utilisateurs ? Lisez les avis sur Sharpen, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Sharpen - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [Sharpen](/software/101875/voice) # Sharpen Canonical: https://www.getapp.fr/software/101875/voice Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/101875/voice?page=2) > Un centre d'appels dans le cloud leader utilisé par plus de 1 000 entreprises à travers le monde. > > Conclusion : 48 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 48 Avis | | Simplicité d’utilisation | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 5.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Sharpen - **Pays**: Indianapolis, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 139,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - API - Actions découlant d'un événement - Alertes/Notifications - Archivage et rétention - Automate d'appel - Base de données de clients - CRM - CTI (couplage téléphonie informatique) - Centre d'appel mixte - Centre d'appels entrants - Centre d'appels sortants - Champs personnalisables - Chat et messagerie - Communication multicanal - Distribution automatique des appels - Enregistrement des appels - Enregistrement planifié - Enregistrement à la demande - Enregistrements - Fonctions pour call centers ## Intégrations (4 au total) - Freshdesk - Salesforce Sales Cloud - Salesforce Service Cloud - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.getapp.fr/directory/289/ivr/software) - [Logiciels pour support client](https://www.getapp.fr/directory/562/customer-support/software) - [Logiciels de contact client](https://www.getapp.fr/directory/593/contact-center/software) ## Logiciels similaires 1. [Five9](https://www.getapp.fr/software/91276/five9) — 4.2/5 (481 reviews) 2. [CXone Mpower](https://www.getapp.fr/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Bitrix24](https://www.getapp.fr/software/90602/bitrix24) — 4.2/5 (984 reviews) 4. [Genesys Cloud CX](https://www.getapp.fr/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 5. [Talkdesk](https://www.getapp.fr/software/100659/talkdesk) — 4.5/5 (732 reviews) ## Avis ### "Accessibility" — 5.0/5 > **Tracy** | *28 août 2015* | Sports > > I like fathom because I love being able to access and listen to my voicemail without having to call a 800 number, and enter my password etc before I can get my message. Fathom saves me a lot of valuable time and frustration and I love that. ----- ### "Fathom Voice" — 5.0/5 > **Tracy** | *22 mars 2016* | Taux de recommandation : 9.0/10 > > **Avantages**: I like being able to listen to my voicemails via email and I also like being able to forward my line to any cell phone or other phone. > > **Inconvénients**: That when I listen to my voicemail via email the red light doesn't clear ----- ### "We pay for this?" — 1.0/5 > **Mike** | *25 septembre 2015* > > Pros: Well, I can dial out.. I can get calls in... The "go fathom voice" web interface is a good attempt at something... it's a decent layout. Cons: It doesn't always show when someone's on DND or not. It doesn't always update at a reasonable time. I constantly have to refresh my webpage to be sure that it's up to date. I still haven't figured out HOW that when i'm part of a call group, and a call gets transferred to the group, that I can have my phone on DND, and my fathom voice set to "away" and a call come to the Que, and I suddenly have a missed call when I get back to my desk. Maybe create a desktop app that gives us a lists of the extensions and who's on the phone, and able to use it to actually control the phones as far as setting it to DND. If I set the phone to DND, I shouldn't have to set the web access /app to DND. If I set the webpage, or app, to DND/Not available, I shouldn't have to go do it on the phone as well. ----- ### "Fathom Rocks\!" — 5.0/5 > **Elizabeth** | *22 mars 2016* | Services juridiques | Taux de recommandation : 10.0/10 > > **Avantages**: I like the customer support the best. I seem to never stop having questions. They are always so friendly and helpful. > > **Inconvénients**: Sometimes when I am out and about it is inconvenient that I cannot call out from my office phone. This comment is not necessarily targeted at Fathom. I think this would be the same for any company that offers a physical VOIP phone. ----- ### "Love the capabilities, and the customer service." — 4.0/5 > **Catharine** | *24 septembre 2015* > > PROS - BEST customer service. Very responsive, and work to resolve issues. Worked with another company before and had to deal with foreign customer service we were barely able to understand. Often had to sit on the phone for up to 6 or 8 hours before things were resolved. Love the dashboard where we can see who is on the phone before dialing our team. However, we have to refresh the screen - it is not real time on its own. CONS - Not an easy system to learn. It is very complicated. Other system was far easier, but tons and tons of connection issues, and the nightmare of customer service was worth the change. This being said, we have a fairly complicated routing pattern, so for something more straightforward, I'm sure this will be much easier for other companies. ----- Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/101875/voice?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/101875/voice) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Données structurées