Sharpen

Plateforme de centre d'appels dans le cloud

4,4 /5 (46 avis) Donnez votre avis !

Sharpen - Présentation

Description du logiciel Sharpen

Sharpen est une plateforme cloud de centre d'appels native qui permet aux équipes d'expérience client d'établir de meilleures relations avec leurs clients. Cette plateforme mondiale élimine le matériel coûteux sur site, augmente l'efficacité des agents et accroît la satisfaction des clients grâce à des interactions sans friction. Sharpen s'engage à créer une communauté mondiale d'entreprises qui croient qu'un client heureux est un potentiel défenseur fidèle de la marque.

Sharpen - Présentation

Prix

À partir de
119,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Sharpen - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Allemagne, Mexique
Langues
anglais

Media

471165
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582691
Sharpen video Sharpen video Sharpen video Capture d'écran pour Sharpen : No-cost integrations to Zendesk (shown), Salesforce and ServiceNow. Capture d'écran pour Sharpen : See your calls, chats, Tweets, interaction history and more in a single interface Capture d'écran pour Sharpen : Use Sharpen's custom dashboards to visualize your data Capture d'écran pour Sharpen : In-line training and coaching on call recordings and transcriptions Capture d'écran pour Sharpen : Visual IVR builder with drag and drop tools for quick changes to call routing Capture d'écran pour Sharpen : Agent scorecards for personalized interaction coaching

Sharpen - Avis

Sharpen - Avis

Note globale
4,4
/
5
Excellent
29

Très bien
11

Moyen
3

Médiocre
2

Mauvais
1

Rapport qualité-prix
4,8
Fonctionnalités
5
Simplicité d'utilisation
4,4
Support client
4,5
87% des utilisateurs recommandent cette application
Elizabeth H.

Fathom is so much more than a Phone Service Option!

When I first started my business back in January, a colleague suggested that I sign up for Fathom Voice. At the time I was using Google Voice and could not imagine why I would want to invest in a service when I was getting another for free. You may be wondering the same thing. Let me tell you, it is worth it! Fathom Voice has added an extra level of professionalism to my business which, in my humble opinion, Google Voice, did not offer. I can set limits on when my phone is answered which helps me stick to my boundaries with clients. I want to serve people but have to have time to get the work done that they have retained me to do. Fathom Voice allows you to set up multiple messages if you are away or gone for a week. The phone service has brought my business to the next level. This is more than a phone service though. Why or how? Their customer support staff is amazing and out of this world! I can call with a multitude of questions, which I may have at any given moment and they are quick to respond. They are eager to help! It almost feels as though I have added someone to my team, even though they are not a part of my business. They are incredible and I highly recommend them to anyone looking to add an extra level of professionalism to their business!


Traduire avec Google Translate
Todd C.

Great Value and Support

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!


Traduire avec Google Translate
Dylan R.

Mediocre

Overall: This system offers nothing outside of the norm of any other VOIP business phone system. The Web interface is slightly more intuitive than others, though it is difficult sometimes to know if a setting change has actually been accepted and changed. However, there is much to be desired in execution of calls. About a quarter of dialed calls will hang without ever connecting, then disconnect. There is no consistency with this issue as to the number being dialed. (One number may fail three times in a row, then connect on the fourth attempt. Others might fail once, then connect on the next attempt.) We have had an outstanding service issue since deploying last January which has yet to be resolved wherein any calls going to our after-hours support line generate two notification emails and two duplicate voicemails. While not critical, it is a nuisance, and the only time we receive updates on the status of the service case is when we ask for them.

Pros: Slightly easier to use and deploy than similar products. Slightly more intuitive web controls. Service department will respond when prompted.

Cons: Service could be much more pro-active in reporting status of cases back to clients. Call failures can be a headache.


Traduire avec Google Translate
Brian L.

One stop solution

We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.


Traduire avec Google Translate
Christina D.

Striving for Sucess

It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available.

Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to forward to... was great, when we had it.

I also miss the options our landlines had... like being able to speed up & slow down a message. This saved us from having to listen several times. We also had a simple keypad map that showed us how to move quickly and efficiently through steps to get where we needed. On the dashboard, I would love to also have a list of calls I've made (calls in and calls out, would be great descriptions).

We are not necessarily a large business but perhaps we act like one. :) Thus, there will always be issues or things that come up, esp. as changes occur. The Fathom Voice Crew always do their best to find a solution & never forget to get back with you... we appreciate this greatly!


Traduire avec Google Translate
Elizabeth H.
Secteur d'activité: Services juridiques
Traduire en français

Fathom is so much more than a Phone Service Option!

Publié le 26/08/2015
Provenance de l'avis : GetApp

When I first started my business back in January, a colleague suggested that I sign up for Fathom Voice. At the time I was using Google Voice and could not imagine why I would want to invest in a service when I was getting another for free. You may be wondering the same thing. Let me tell you, it is worth it! Fathom Voice has added an extra level of professionalism to my business which, in my humble opinion, Google Voice, did not offer. I can set limits on when my phone is answered which helps me stick to my boundaries with clients. I want to serve people but have to have time to get the work done that they have retained me to do. Fathom Voice allows you to set up multiple messages if you are away or gone for a week. The phone service has brought my business to the next level. This is more than a phone service though. Why or how? Their customer support staff is amazing and out of this world! I can call with a multitude of questions, which I may have at any given moment and they are quick to respond. They are eager to help! It almost feels as though I have added someone to my team, even though they are not a part of my business. They are incredible and I highly recommend them to anyone looking to add an extra level of professionalism to their business!

Avantages

1) I am able to set times (9 a.m. - 6 p.m.) during which my phone will ring
2) I can set up my phone to ring to my cell phone if I am out of the office.
3) The customer support staff is amazing! Shelby Weeks, on the front line, is incredibly patient and knowledgeable. Ryan Wharton and Britton Beaumont, in the technical support department, are always eager to help. In the event that any of these amazing people do not know the answer they are always open to doing research for me.
4) When I get a voicemail, it is sent to me as an attachment to an email. I like this because I can listen to my messages even when I am not in my physical office.

Inconvénients

1) Unlike Google voice that goes everywhere, you cannot take your physical office desk phone everywhere. This is just the nature of having a physical desk phone.
2) Unlike Google voice, Fathom has yet to figure out how to not only receive texts from clients but also send them. At this point, I can receive texts but cannot send them. You can do this with Google Voice. I have shared this concern with the Fathom support team and they are working on it. I am sure that they will find a solution soon!
3) When you get a text message, unlike a voicemail, you do not get an email notification telling you that you have a text. This can be problematic if your clients send you texts. I have told the Fathom Support Team about this and they are working on it! I am sure that they will have a solution soon!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Todd C.
Secteur d'activité: Assurance
Taille de l'entreprise: 2-10 employés
Traduire en français

Great Value and Support

Publié le 27/08/2015
Provenance de l'avis : GetApp

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!

Avantages

Great value. My monthly service is much less than I paid previously. The support team is knowledgeable and easy to work with. They are quick to diagnose any issues (even those that are problems with my system and not theirs) and provide answers to resolve them.

Inconvénients

It can be a little confusing to configure the system, but I can call the support team to help me out. Reports, such as call logs, could be better, but I almost never looked at them with my previous provider anyway. Once the system is configured, it works great.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Dylan R.
Traduire en français

Mediocre

Publié le 24/09/2015
Provenance de l'avis : Capterra

Overall: This system offers nothing outside of the norm of any other VOIP business phone system. The Web interface is slightly more intuitive than others, though it is difficult sometimes to know if a setting change has actually been accepted and changed. However, there is much to be desired in execution of calls. About a quarter of dialed calls will hang without ever connecting, then disconnect. There is no consistency with this issue as to the number being dialed. (One number may fail three times in a row, then connect on the fourth attempt. Others might fail once, then connect on the next attempt.) We have had an outstanding service issue since deploying last January which has yet to be resolved wherein any calls going to our after-hours support line generate two notification emails and two duplicate voicemails. While not critical, it is a nuisance, and the only time we receive updates on the status of the service case is when we ask for them.

Pros: Slightly easier to use and deploy than similar products. Slightly more intuitive web controls. Service department will respond when prompted.

Cons: Service could be much more pro-active in reporting status of cases back to clients. Call failures can be a headache.

Note détaillée

Simplicité d'utilisation
Support client

Brian L.
Secteur d'activité: Internet
Taille de l'entreprise: 2-10 employés
Traduire en français

One stop solution

Publié le 25/08/2015
Provenance de l'avis : GetApp

We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.

Avantages

Easy to use and provided the full suite of functions we needed. Remote access across the country was great. Option to use soft phone on laptop with Polycom phone on desk also great. Automated workflow for agents was superb and our service manager was able to set up, implement, and manage without a lot of training or consulting.

Inconvénients

No real cons to speak of. Would love to see them come out with their own CRM, though the integration with salesforce has been great.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Christina D.
Traduire en français

Striving for Sucess

Publié le 25/09/2015
Provenance de l'avis : Capterra

It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available.

Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to forward to... was great, when we had it.

I also miss the options our landlines had... like being able to speed up & slow down a message. This saved us from having to listen several times. We also had a simple keypad map that showed us how to move quickly and efficiently through steps to get where we needed. On the dashboard, I would love to also have a list of calls I've made (calls in and calls out, would be great descriptions).

We are not necessarily a large business but perhaps we act like one. :) Thus, there will always be issues or things that come up, esp. as changes occur. The Fathom Voice Crew always do their best to find a solution & never forget to get back with you... we appreciate this greatly!

Note détaillée

Simplicité d'utilisation
Support client

Recommandation utilisateur
9,4/10
Basé sur 46 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Sharpen - Prix

Sharpen - Prix

À partir de
119,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,8/5
Basé sur 46 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Sharpen - Fonctionnalités

Sharpen - Fonctionnalités

API
Chat
Conférences
Conférences vidéo
Enregistrement des appels
Gestion de la communication
Gestion des contacts
Identification de l'appelant
Intégration CRM
Intégration de tiers
Messagerie instantanée
Messagerie vocale
Notifications automatiques
Rapports en temps réel
Rapports et statistiques
Routage des appels
Stratégie de marque personnalisable
Suivi des appels
Tableau de bord d'activités
Transfert d’appel
Fonctionnalités
5/5
Basé sur 46 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Sharpen - FAQ

Sharpen - FAQ

Voici quelques-unes des questions fréquentes sur Sharpen.

Q. Quels sont les types de licence disponibles pour Sharpen ?

Types de licences disponibles pour Sharpen :

À partir de: 119,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Sharpen ?

Nous n'avons pas d'informations sur les fonctionnalités de Sharpen.

Q. Qui utilise Sharpen ?

Utilisateurs habituels du logiciel Sharpen :

PME, Grandes entreprises, Administration publique, À but non lucratif, Entreprises de taille moyenne

Q. Dans quelles langues Sharpen est-il disponible ?

Langues dans lesquelles Sharpen est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Sharpen ?

Types de licences disponibles pour Sharpen:

Abonnement

Q. Sharpen prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Sharpen.

Q. Avec quelles applications Sharpen peut-il s'intégrer ?

Applications s'intégrant à Sharpen :

Freshdesk, Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Sharpen ?

Ressources d'aide disponibles pour Sharpen :

Support téléphonique, FAQ, Forum, Base de connaissances, Support en ligne, Tutoriels vidéo