Setmore

Setmore

Logiciel de planification en ligne pour les petites entreprises

4.6/5 (227 avis)

Setmore - Présentation

Setmore est une application de planification qui vous aide à gérer vos rendez-vous clients et collaborateurs en ligne. Planifiez vos rendez-vous à partir de votre profil, votre site web ou votre page Facebook. Vous pouvez aussi contrôler la planification de 20 membres du personnel maximum. Synchronisez vos rendez-vous avec Google Agenda et restez informé des événements annulés ou replanifiés où que vous soyez.

Setmore fournit également une plateforme de réservation automatique que vous pouvez configurer sur votre site web et votre page Facebook pour permettre à vos clients de réserver la plage horaire qui leur convient le mieux. Grâce au partenariat entre Setmore et Stripe, vous pouvez traiter toutes les transactions par carte en ligne. Avec l'application, les clients peuvent payer à l'avance, directement via la page de réservation. Vous pouvez aussi enregistrer vos transactions en espèces avec le système de caisse de Setmore.

Pour chaque rendez-vous que vous réservez, annulez ou replanifiez, Setmore vous envoie automatiquement un rappel par e-mail ou par SMS. Vous pouvez également gérer vos rendez-vous sur des appareils mobiles grâce aux applications iOS et Android de Setmore. De plus, vous pouvez afficher les avis et notes de vos clients directement sur votre page de réservation.

Prix

À partir de
25,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Mexique

Langues

arabe, tchèque, danois, néerlandais, anglais et 15 autres, finnois, français, allemand, hébreu, hongrois, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, turc

Setmore - Avis

Note globale
4.6/5
93% d'avis positifs
172
Excellent
38
Très bien
8
Moyen
1
Médiocre
8
Horrible
Sue P.
Traduire avec Google Translate

A decent program that's easy to use

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/11/2018
Provenance de l'avis : Capterra

The software was great for my first time using an online booking/ scheduling app. It didn't have a lot of bells and thrills, but I think it did the job in keeping it simple for even a dummy like me to use. Of course over time with use, as with everything else, there are times while in the moments I had an, "I wish I could do (blank) with this" moment. Nonetheless, I think this is very user friendly for a beginner.

Avantages

While using this program for about 5 years it grew on me as a simple way of scheduling clients. I am not very tech savvy, but I was able to use it with ease. It was great being able to create a service menu and be able to link it with Yelp. It has a nice feature that allows you to have reminders sent via email or text to clients so they know their appointment was coming up. The online booking feature was also easy to navigate for clients. The scheduling tabs were very clear and easy to see from the main calendar view. You're able to toggle on or off the view of other staff members schedules so you don't have to view a crazy calendar at all times.

Inconvénients

The inability to put a real credit card info to hold appointments. While it was an option to request credit card information to hold appointments, any number would be sufficient to bypass that measure and an appointment would be booked. It would have also been a nice feature to have the same reminder options available for the staff to get notified of appointments coming up that day. As an appointment based only business I had a few missed appointments because the app never sent a notification through whether my phone was in bad service or not.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10
Justin P.
Traduire avec Google Translate

Easy to use anywhere, especially great for a new start up (free option)

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 26/05/2018
Provenance de l'avis : Capterra

Avantages

The best thing about Setmore is that it is very simplified, to the point, and easy to use anywhere. I have ran into clients at the grocery store, park, etc. and instead of them having to call my office to set up an appointment, I can tell them right then what is available and schedule them. We first found the free version as we were transitioning from paper and pencil scheduling to electronic, and we have found that it is perfect for our needs. You can completely customize your schedule to include as many services as you would like for different lengths of time, prices, etc. You can also add employees and customize other features including colors for services (as they appear on your schedule), office hours, and scheduling intervals. You can add as much or as little contact information about your clients as you would like. Also, I have had to contact customer service 3 times during our use, and they have been GREAT every single time. They have resolved any issue that I have had within 24 hours and were very open with communication, keeping me informed with progress.

Inconvénients

There are a few things that I wish Setmore was a bit better about... Setmore is not really "secure". A medical office, for instance, would probably not be able to use this option for scheduling. The only real "issue" that we've had with using the app (on iOS) is that it does crash upon opening quite frequently. It does open on the 2nd or 3rd try every time, and we have never contacted customer service about this issue because it really hasn't interfered with our productivity.

Note détaillée

Simplicité d'utilisation
Support client

Tracey G.
Traduire avec Google Translate

Great Online Appointment Scheduler

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 31/05/2018
Provenance de l'avis : Capterra

Ease of organizing and reminding customers of appointment. Also loved the mobile app as well!

Avantages

I love having a online appointment schedule that I can embed not only on my website but also on our companies Facebook page; allowing customers to book straight from there instead of having to go to our website first. I also love the use of the mobile app. It notifies me of any new appointments or changes and allows me to access customer details and notes on the go. It also sent appointment reminder to my customers which stopped a lot of "no-shows" Great design, both friendly for us to setup and for our customers to use.

Inconvénients

It's a great app for someone with a hair salon or nail salon. We were trying to use it for a landscape installation service and each appointment has different time lengths versus a set time limit so we could only allot for one appointment a day online. If we could've been able to reserve dedicated days versus a customer reserving an 8am slot just to reserve a day then it would've been able to work more efficiently for us. Unfortunately a lot of our customers wouldn't read the details ordering where we told them they were only reserving days and we contact them with a time of appointment. Instead the expected their appointments at 8 am.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Kirsten F.
Traduire avec Google Translate

Excellent Product

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/09/2017
Provenance de l'avis : Capterra

Avantages

Everything about this product is easy and fluid. I have been using setmore for 2-3 years. I can link it to landing pages, customize the features

Inconvénients

They have two glitches. One is that you can limit the future ability to set an appointment, I choose 2 days. The HUGE problem is that it counts the weekends even if your office is closed and no employees work on weekends. So I can send out emails of Friday to have people set Monday appointments. REALLY REALLY BAD as it messes up all on my online advertising and ability to have people schedule during the weekend for Monday appointments. It doesn't allow people to schedule during times it is closed, it just doesn't jump to Monday, like there is no workweek only feature.

IT ALSO doesn't allow you to link to a page. it has its thank you page which you can add a link to but it does not allow you to customize that page. for example I don't want a thank you page I want it to jump to a website. the best I can get is a link at the bottom....which no one sees as they skim it as a thank you page.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Lara B.
Traduire avec Google Translate

Almost There

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 01/05/2019
Provenance de l'avis : Capterra

Overall, the app is great! I use it mainly as a digital back up for my pen and paper appointment book. It is convenient to send reminders once everyone is in the system. I do not use it for payments yet, but may try it in the future.

Avantages

Form all the scheduling apps that I tried, Setmore is the friendliest to use. The UI is good, easy to navigate, and visually pleasing.

Inconvénients

I have some issues with text reminders. The default reminders are set to a format where date and time of the appointment are listed backwards. I am assuming that it is the UK format but there should be a way to change the default text even in a free version. Another improvement that can be made is for the app to simply take the phone numbers from the existing contact list on my phone instead of me entering client's phone number into the app with each new client. I end up entering them twice; once into my contact list and then again into the contact list of Setmore. An option to scan the contact list would be great. I would also suggest the addition of another color scheme for the app. It's a bit bland for my taste.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

9.0/10
Recommandation utilisateur
9.2/10
Calculé à partir de 227 avis
Comparatif avec les logiciels similaires : recommandation utilisateur

Setmore - Prix

À partir de
25,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.6/5
Calculé à partir de 227 avis
Comparatif avec les logiciels similaires : rapport qualité-prix

Setmore - Fonctionnalités

  • Gestion des calendriers
  • Intégration de tiers
  • Intégration des médias sociaux
  • Notifications automatiques
  • Paiements électroniques
  • Rappels automatiques
  • Stratégie de marque personnalisable

  • API
  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Importation et exportation de données
  • Intégration CRM
  • Intégration des e-mails
  • Intégration mobile
  • Modèles personnalisables
  • Rapports et statistiques
  • Rapports personnalisables
  • Suivi des activités
  • Tableau de bord d'activités
Fonctionnalités
4.3/5
Calculé à partir de 227 avis
Comparatif avec les logiciels similaires : note sur les fonctionnalités

Setmore - FAQ

Voici quelques-unes des questions fréquentes sur Setmore.

Q. Quels sont les types de licence disponibles pour Setmore ?

Types de licences disponibles pour Setmore :

À partir de: 25,00 $US/mois

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Setmore ?

Nous n'avons pas d'informations sur les fonctionnalités de Setmore.

Q. Qui utilise Setmore ?

Utilisateurs habituels du logiciel Setmore :

Auto-entrepreneurs, PME

Q. Dans quelles langues Setmore est-il disponible ?

Langues dans lesquelles Setmore est disponible :

arabe, tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, turc

Q. Quels sont les types de licence disponibles pour Setmore ?

Types de licences disponibles pour Setmore:

Gratuit, Abonnement

Q. Setmore prend-il en charge les appareils mobiles ?

Appareils pris en charge par Setmore :

Android, iPhone

Q. Avec quelles applications Setmore peut-il s'intégrer ?

Applications s'intégrant à Setmore :

Cognito Forms, Constant Contact, Cyfe, Egnyte, Infusionsoft, Insightly, PageCloud, Slack, Smith.ai Live Website Chat, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Setmore ?

Ressources d'aide disponibles pour Setmore :

FAQ, Base de connaissances, Support en ligne, Support téléphonique