Timely - Prix, fonctionnalités, avis et comparateur de logiciels

Timely

Booking Software for Hair, Beauty & Wellbeing Professionals

4.7/5 (599 avis)

Timely - Présentation

Manage and grow a successful business from anywhere. Timely is the user friendly software for businesses.

Timely runs on all your devices, giving you the freedom to run your business on the go.

Make life easier for your clients with online bookings and automated SMS & email appointment reminders. Boost client retention with VIP discounts and email marketing. Store all your client information in one place with notes and automated sales and appointment tracking.

Managing your team is a breeze with Timely. Set staff permissions, turn on automatic day sheets, and rest easy knowing your team can access Timely from their own devices as well. Become a data-driven business with real-time staff sales and productivity reports.

Customise Timely to suit your business with add-ons like Microsoft Outlook, Google Calendar or Apple Calendar. Connect powerful add-ons for accounting (Xero, MYOB, Quickbooks), retail (Vend) and email marketing (MailChimp).

Setting up your account is simple. If you're coming from another system, we have a dedicated migration team ready to help move your data across. Our world class support team are fast and friendly, available on live chat, email, or phone.

No contracts, hidden costs or cancellation fees. Monthly subscriptions start at $20.

Prix

À partir de
$20/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Mexique

Langues

anglais

Timely - Avis

Note globale
4.7/5
95% d'avis positifs
456
Excellent
113
Très bien
25
Moyen
4
Médiocre
1
Horrible
Traduire avec Google Translate

Half baked, unfinished product at best.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 01/09/2017
Provenance de l'avis : Capterra

Basic online booking functionality. It will work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multi-staff setup, I'd avoid this software at all costs. It's unintuitive and full of half-baked features which should never have been released in their current state.

Avantages

The support team is great and it looks good. The most basic functions work well. Beyond that, there are issues a plenty.

Inconvénients

Far too many features are left unfinished resulting in something that doesn't work correctly. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out.

Even something basic like not being able to make recurring appointments that have more than 1 service.
Limited to a total of 160 characters for SMS (it's 2017!!)
Sales Reports report incorrect/misleading figures.
No customer accounts. No loyalty system.
Can't create custom value gift vouchers on the fly (they all need to be preset amounts).
If you have more than one staff member, each staff performing different treatments/services, Timely isn't smart enough to look at both staff calendars and find a time where each service will fit back-to-back. Instead, it just throws up a very unclear message that could result in the client going elsewhere.
When pencilled-in appointments are turned on, no confirmation email is sent to the client until AFTER they have replied Y to their reminder SMS. This will generally be 24-48 hours prior to the appointment start time. If the clients books in weeks in advance, there is no notification informing them that the booking was even successful.

I could go on about the amount of half baked features but 1500 characters just isn't enough. Timely say they care about customer feedback but they really don't, and shutting down their User Voice forum recently is clear evidence of this. BE WARNED!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

3.0/10
Traduire avec Google Translate

This is the closest to perfect I have found in scheduling software for hair salons.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 04/02/2018
Provenance de l'avis : Capterra

Avantages

The absolute best part of this software, that sooooo many companies are missing, is the ability to set up your appointments for double-booking/power-booking/piggy-back appointments. Whatever you want to label the method of scheduling, it is a method that almost every single successful hair stylist uses so we can take an appointment during the time that hair color is processing. These guys also make it very relaxing if you plan to have more service providers in the future. You will not need to calculate a higher rate when the big day comes. That one is also a rare and beautiful gem in the world of salon software! The online booking widget and mini-website are customizable, look sharp and they optimized for mobile websites. It even works with WIX!They also have email campaigns, reminders via email and SMS/ text messages. You can decide at what time intervals your messages go out. This is super handy if you tend to goof up when rescheduling a client. The default is set for 10 minutes and I think it's perfect. If you accidentally put someone down 15 minutes later than intended and move it when you realize 3-4 minutes later, your customer will only get one notification. The correct one. Very cool!

Inconvénients

There isn't anything that I "dislike" about the software. There are a couple of things that should be implemented that are a bit mind-boggling as to why they are not already. Such as tips... That is probably the most annoying thing I have found. You have to create a product named "Tip" and add it every time that your customer tips you, which is every single sale. It's not a huge problem when you are checking the customer out. The headache comes later when you are doing your accounting and you have to do separate calculations, rather than just sending it straight over to your accountant. The last booger is that the texts/SMS are not included in the plan price. You must purchase them separately. However, this could be a "pro" for those that don't want to use the SMS feature. Surely the price would be higher if they were included.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Changed from MINDBODY to TIMELY

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 30/11/2017
Provenance de l'avis : Capterra

Daily salon life is just easier with TIMELY.

TIMELY does everything the larger brands do but at a tenth of the price.

Daily, monthly and yearly salon management is a breeze with TIMELY.

Clients love the ease of online booking. No need to download buggy apps.

Clients are loving the reminder sms.

I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed.

Best business decision I've made in the last 5 years is making the change to TIMELY.

Avantages

After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular.

I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation.

I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY.

I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app.

Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout.

Interested to see what TIMELY build into the system in the future!

Inconvénients

Only available in English.

Not all pages are phone screen optimised.

No telephone contact available with tech support.... Sometime emails just suck!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Timely has organised our Pet care business immaculately!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 22/06/2016
Provenance de l'avis : Capterra

We used to manage our customer appointments using a written diary, however at the rate our business has scaled in 12 months, this was simply not an effective solution. Following extensive research into finding the best cloud solution for our pet care business, Timely provided the most customisable yet simplistic solution that ticked all the boxes I needed ticking. Managing customer appointments is so simple and extremely effective in minimising customers no shows with Timely's reliable customer reminders. We have booked over 2000 appointments in the past 12 months without a single hitch. Were extremely please with how this integrates so well with our operations.

Avantages

Ease of use for appointment scheduling, Customer notifications have saved us a lot of customer no shows, The Dashboard is very useful for a snapshot of daily weekly, monthly sales data. Ability to log in from anywhere is great. Invoicing is also very easy.

Inconvénients

The IOS mobile app need further development to allow a number of simple tasks, i.e. notifications, deletion of appointment permanently, ability to view sales and customer information. Development needs more focus, I dont believe I've seen any functional updates since release.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Simply brilliant!

Publié le 09/04/2015
Provenance de l'avis : Capterra

Where to start? There are just so many pro¿s to Timely it will be a struggle to keep this short!
We at Body Image Beauty recognise that the appointment book is central to our salons smooth running. We searched endlessly for a solution that would fulfil the needs of operating multiple salons without the cost, technical issues and re-worked solutions we had previously encountered. Our requirements were simple - to have an affordable appointment booking system that all our salons could access simultaneously and include shared treatment list, product list and client list. No more VPN¿s, Remote Access or screen sharing.
Timely met our needs, then mesmerised us with its myriad of features and ease of use. It cannot be emphasise enough just how easy Timely is to use. Our employees only get a half hour introduction to Timely and can be totally familiar with 80% of its features by the end of the day having used it for real. It¿s easy to find out what Timely can do so the main points will be about what it did for us.
We use all the Timely features ¿ every one of them is useful and will enhance how you manage your business and how you interact with your clients.
In real-world terms what Timely gave us was a single unified system utilised by all our salons. Changes to our prices were immediate and everywhere, client¿s details and history shared between all salons and bookings for one salon can be taken and entered by another salon - or by any employee from anywhere with internet access.
As with any system it¿s not without flaws. The difference with Timely though is twofold: a) They listen to their customers and react swiftly to fix bugs and implement new features, and b) The changes are immediate without the need to install anything. We no longer need to worry about updates or installing software, and because it¿s `in the cloud¿ computer hardware or backing up data is no longer a concern ¿ all I need is a browser. This is the first time we have felt confident that our appointments and client data are secure and backed-up all the time. It would be devastating and catastrophic to lose all that information.
After nearly 18 months using Timely we¿ve had 100% access to the system and consistently fast page responses. There was no noticeable drop in performance even after switching to mobile data and the amount used would easily fit within a 1GB monthly plan.
I really could just go on and on and on¿¿.

Réponse de Timely

Thank you for your great review, Jason! We¿re really glad to hear that you and your staff are making such fantastic use of our software. We really appreciate the time you've put in to share your experience with us :-)

Note détaillée

Simplicité d'utilisation
Support client

Timely - Prix

À partir de
$20/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

SCHEDULE - Save time and grow your business with an advanced calendar, automated reminders and marketing tools.
> NZ/AU - $20 per month, per staff calendar
> USA - $15 per month, per staff calendar

SCHEDULE & SELL - A complete front and back office solution with powerful calendaring, POS, payments and invoicing.
> NZ/AU - $30 per month, per staff calendar
> USA - $20 per month, per staff calendar

The Works $349NZD per month - Exceptional value for 10 - 20 staff.

NO CONTRACTS

Timely - Fonctionnalités

  • Base de données de clients
  • Rappels automatiques

  • API
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Timely

Timely - Principales fonctionnalités

  • Class bookings
  • Customer credit
  • Customer notes
  • Customer records
  • Discounts
  • Email reminders (free)
  • Facebook bookings
  • Free Mini-website
  • Gift vouchers
  • Inventory
  • Invoicing & Payments
  • Mobile access
  • Online bookings
  • Online payments
  • Packages & consessions
  • Point of sale
  • Processing & padding times
  • Products
  • Reports
  • Resource calendar
  • Resource scheduling
  • SMS marketing
  • SMS reminders
  • Scheduling calendar
  • Services and products
  • Staff permissions
  • Staff permissions
  • Staff productivity reporting
  • Staff roster
  • Staff rostering
  • Walk-in scheduling

Avantages

Be open for business 24/7 - Online bookings
Clients can book appointments on your website, Facebook page or your free Timely mini-website. Take payments online & email invoices!

Work anywhere at anytime - Mobile access
Your Timely account is hosted in the cloud, meaning you can access it from anywhere at anytime. See your appointments from your phone!

See your bookings on a calendar - Calendar Schedule
Navigate your schedule by staff, location, day, week or month using the calendar. Quickly and easily book, re-book and edit bookings in just a few clicks. Use the sidebar to search your customer records, history and notes. All from the same screen.

Keep in touch with your customers - Automated Reminders
Reduce your no-shows by automatically confirming appointments. Send SMS & email reminders, & automate your daily tasks.

Show me the money - Point of Sale
The built in point-of-sale means you can use Timely to take care of your invoicing and online payments. You can sell your services, products and even bundle them in packages.

Know your Numbers - Powerful Reports
Manage your schedule, promote your services and invoice clients. Keep & eye on your numbers with a variety of financial, staff & appointment reports.

Find more customers - Marketing tools
Make it easy for your customers to find you and book your services with SMS marketing. Connect your contact list to MailChimp and enjoy using the worlds most powerful email marketing tool.

Flex your muscle - Powerful Add-ons
Timely seamlessly integrates with other great software such as Xero, MYOB and Quickbooks (accounting), MailChimp (Email Marketing) and Google Contacts and Calendars.

Don’t break your bank - Affordable software
Whether you’re a solo operation or running a team our low monthly costs are affordable and flexible to the size of your business. It starts at $20 per month per staff member.

NO CONTRACTS, START UP COSTS OR CANCELLATION FEES.

Analyse de GetApp

Timely is perfect for service-based business owners looking to save time and get more out of their day. It offers an effortless and affordable appointment management solution that just works. The cloud-based application uses a smart calendar to keep businesses organized, while reducing workload by automating daily administrative tasks and using real-time data to save users valuable time.

It has been designed to meet the needs of small business owners who take appointments for companies in the health and beauty industry. The platform works in the cloud, enabling users to access their account from any device, including mobile phones.

The software has all the features businesses need to manage and run their businesses. It helps grow customer relationships, process payments including online bookings, automatically sends SMS and email reminders, manages staff rosters, helps sell products, and generates strategic sales reports using the latest business and financial data. Timely is setup to handle all types of bookings, including repeat bookings, multiple services, and classes.

Timely has a beautiful calendar that can be used from anywhere at any time.

Description du logiciel Timely

Timely is an online booking solution for small businesses. Hosted in the cloud, Timely provides its users with a simple and intuitive calendar-based interface. The calendar makes navigating appointments effortless, flicking between month, week, and day views, business owners can quickly see which of their staff members are available for appointments at which locations. Managing your bookings couldn’t be easier. Rebook, reschedule and confirm pending bookings with a few clicks. You can get to know your clients with easily accessible client notes, preferences and service history.

Timely includes marketing and promotion features for customer acquisition and retention. One of Timely’s most popular features is its automated reminders. By sending automated SMS and email reminders before each appointment, business owners can cut down on no-shows. Timely works very well with other apps, syncing with calendars, along with sharing data with the best add-ons for accounting, retail, and bulk email marketing, helping business owners get even more out of their tools.

Timely - Principales fonctionnalités

Effortlessly Schedule Appointments

Using Timely to schedule and organize appointments saves businesses owners and staff members a lot of time. It keeps staff and appointment time organized, and automates daily tasks such as reminders, all while collating financial data, client information and appointment history. Your Timely calendar is always handy, as it is hosted in the cloud, meaning you can use it from anywhere, at anytime. Booking appointments with clients is effortless. Online bookings act as a receptionist and work from any website, Facebook page, and even as a link in an email.

Timely uses the time your staff roster, including breaks, to create appointment slots, allowing you to fill your schedule and prevent overbooking. With powerful marketing features, Timely helps you fill all the slots on your calendar.

The calendar is the heart of the Timely platform.

Automatically Send Reminders

Timely takes appointment management one step further by keeping businesses in touch with their customers. Automated reminders keep customers up-to-date with their appointments. A friendly message before each appointment helps ensure customers make it to their booking on time. This one feature alone can reduce your no-shows by 50%, saving the business from lost time due to no-shows. Business owners also have the ability to customize SMS templates.

In the event that a client can’t make a scheduled appointment, Timely makes re-scheduling easy. Simply click and drag the appointment to the new time, or send the client an online calendar and allow them to choose a time that suits them. Not only does it save the time of going back and forth, it decreases instances of outright cancellations. Reminders are also great for staff members. They are notified of new bookings, changes, and cancellations. With Timely, you’re in control. You can customize your own templates for both email and SMS. The best part, the emails are free - like they should be.

Reminders will help reduce your no-shows by 50%

Easily Accept Payments

Timely makes invoicing for services and products effortless with its built-in Point of Sale (POS) feature. It uses the information from an appointment to generate the invoice. Invoices can be consolidated in store or, with an online payment gateway connected, emailed for payment online. The system also gives you the option to take payments with online bookings for the whole service or a deposit for part thereof. The POS system processes services, products, multiple services, redeems discounts, taxes and also sells packages of services together.

Timely’s POS stores customer appointment and purchase history. It will also push your data to your invoices to your accounting software (Xero, MYOB, QuickBooks). The POS can connect to a thermal receipt printer and till drawer or email invoices in PDF format. It’s perfect for the counter in your business.

Raising an invoice in Timely is quick and easy

Generate Performance Reports

Timely puts your business sales and financial figures at your fingertips, saving you time. You can generate powerful and insightful reports in just a few clicks so you always know what’s really going on in your business. The reports cover everything including appointments, products and services sales, rebooking, retention, staff hours, commission and more.

You can view an executive summary to see all of your appointments and sales grouped by employee or location. Or, if your focus is more on financials, you can generate performance reports that include key figures like rebooking rates and the time between bookings. Timely shows you your most important numbers in the dashboard, which is front and center each time you log in.

Save time and get your financial reports in a few easy clicks

Customer Records

Getting to know your customers and their preferences is made easy with Timely. The system securely keeps a record of your customers including their appointment history, notes, sales and SMS/emails.

With the calendar sidebar, you can quickly refresh your memory by looking at a customer’s profile before they arrive. It allows you to offer a level of personal service that will keep people coming back.

See you customer records in a few quick clicks

Online bookings

With Timely you can save time by allowing your customers to book online, freeing you up to spend time with other clients. Online bookings makes choosing the right appointment easy for your customers, they can see your availability and choose a time that suits them - all from the comfort of their own home.

Timely comes with easy options for your online bookings. You can sustomize the look of your booking widget and quickly add it to your website and Facebook page, as well as grabbing a link and posting it on social media and in emails.

Customers can book at any time with online bookings

Timely - Intégrations

Timely integrates with a useful range of third-party applications. Specifically, it links with other cloud-based add-ons including accounting tools like Xero, MYOB, and QuickBooks; email marketing services like Mailchimp; online payment services like PayPal, DPS Payments, Authorize.Net, PinPayments, Stripe, and eWay; and POS solutions like Vend. Timely also integrates your online bookings with websites through Facebook, a Book Now widget, and a Wordpress plugin.

Timely - Prix

Anyone can try Timely for free for 30 days. Once you’re ready to activate your account, the pricing starts at $19 per month (USA, AU, NZ or £15 for UK) and includes all features and one staff member. From there on, each additional staff member is $9 (AU, NZ or $5 for USA and £5 for UK) per month. Businesses with 10 or more staff members can use Timely’s Unlimited Plan at $100 (AU, NZ or $64 for USA and £60 for UK) per month.

Timely - Résumé

  • Time-saving appointment scheduling and management tool for small businesses
  • Highly mobile and available anywhere at any time
  • Designed for businesses in the health & beauty industry
  • Intuitive design is simple and effortless to use
  • Organizes your schedule and automates daily admin tasks

Timely - FAQ

Voici quelques-unes des questions fréquentes sur Timely.

Q. Quels sont les types de licence disponibles pour Timely ?

Types de licences disponibles pour Timely :

À partir de: $20/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

SCHEDULE - Save time and grow your business with an advanced calendar, automated reminders and marketing tools.
> NZ/AU - $20 per month, per staff calendar
> USA - $15 per month, per staff calendar

SCHEDULE & SELL - A complete front and back office solution with powerful calendaring, POS, payments and invoicing.
> NZ/AU - $30 per month, per staff calendar
> USA - $20 per month, per staff calendar

The Works $349NZD per month - Exceptional value for 10 - 20 staff.

NO CONTRACTS

Q. Quelles sont les principales fonctionnalités du logiciel Timely ?

Fonctionnalités du logiciel Timely :

  • Class bookings
  • Customer credit
  • Customer notes
  • Customer records
  • Discounts
  • Email reminders (free)
  • Facebook bookings
  • Free Mini-website
  • Gift vouchers
  • Inventory
  • Invoicing & Payments
  • Mobile access
  • Online bookings
  • Online payments
  • Packages & consessions
  • Point of sale
  • Processing & padding times
  • Products
  • Reports
  • Resource calendar
  • Resource scheduling
  • SMS marketing
  • SMS reminders
  • Scheduling calendar
  • Services and products
  • Staff permissions
  • Staff permissions
  • Staff productivity reporting
  • Staff roster
  • Staff rostering
  • Walk-in scheduling

Q. Qui utilise Timely ?

Utilisateurs habituels du logiciel Timely :

Auto-entrepreneurs, Entreprises de taille moyenne, PME

Q. Dans quelles langues Timely est-il disponible ?

Langues dans lesquelles Timely est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Timely ?

Types de licences disponibles pour Timely:

Abonnement

Q. Timely prend-il en charge les appareils mobiles ?

Appareils pris en charge par Timely :

Android, iPhone, iPad

Q. Avec quelles applications Timely peut-il s'intégrer ?

Applications s'intégrant à Timely :

BirdEye, MYOB, Metric.ai, QuickBooks Online, Telogis Fleet, Todoist, Vend, Wordpress, Xero, Xero

Q. Quelles sont les ressources d'aide disponibles pour Timely ?

Ressources d'aide disponibles pour Timely :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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