Timely

Timely

Logiciel de réservation pour professionnels de la coiffure, de l'esthétique et de bien-être

4.7/5 (626 avis)

Timely - Présentation

Gérez et développez une entreprise prospère où que vous soyez. Timely est un logiciel convivial pour les entreprises.

Timely s'exécute sur tous vos appareils pour vous offrir la liberté de gérer votre entreprise en déplacement.

Facilitez la vie de vos clients avec les réservations en ligne ainsi que les rappels de rendez-vous par SMS et e-mail automatisés. Améliorez la fidélisation des clients avec des remises VIP et de l'e-mail marketing. Stockez toutes vos informations client en un même endroit avec des notes et un suivi automatisé des ventes et des rendez-vous.

Gérer votre équipe est un jeu d'enfant grâce à Timely. Définissez les autorisations du personnel, activez les calendriers de la journée automatiques et reposez-vous en sachant que les membres de votre équipe peuvent également accéder à Timely à partir de leur propre appareil. Devenez une entreprise axée sur les données avec des rapports de ventes et de productivité du personnel en temps réel.

Personnalisez Timely en fonction de votre entreprise avec des add-ons tels que Microsoft Outlook, Google Agenda ou Apple Calendar. Ajoutez des add-ons puissants pour la comptabilité (Xero, MYOB, QuickBooks), la vente au détail (Vend) et l'e-mail marketing (MailChimp).

Configurer votre compte est simple. Si vous venez d'un autre système, une équipe de migration dédiée est prête à vous aider à transférer vos données. L'équipe d'assistance hautement qualifiée est efficace et conviviale, disponible sur chat en direct, par e-mail ou par téléphone.

Sans contrat, frais cachés ou frais d'annulation. Les abonnements mensuels démarrent à 20 dollars.

Prix

À partir de
20,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Mexique

Langues

anglais

Timely - Avis

Note globale
4.7/5
95% d'avis positifs
470
Excellent
123
Très bien
29
Moyen
3
Médiocre
1
Horrible
Susan F.
Traduire avec Google Translate

This is the closest to perfect I have found in scheduling software for hair salons.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 04/02/2018
Provenance de l'avis : Capterra

Avantages

The absolute best part of this software, that sooooo many companies are missing, is the ability to set up your appointments for double-booking/power-booking/piggy-back appointments. Whatever you want to label the method of scheduling, it is a method that almost every single successful hair stylist uses so we can take an appointment during the time that hair color is processing. These guys also make it very relaxing if you plan to have more service providers in the future. You will not need to calculate a higher rate when the big day comes. That one is also a rare and beautiful gem in the world of salon software! The online booking widget and mini-website are customizable, look sharp and they optimized for mobile websites. It even works with WIX!They also have email campaigns, reminders via email and SMS/ text messages. You can decide at what time intervals your messages go out. This is super handy if you tend to goof up when rescheduling a client. The default is set for 10 minutes and I think it's perfect. If you accidentally put someone down 15 minutes later than intended and move it when you realize 3-4 minutes later, your customer will only get one notification. The correct one. Very cool!

Inconvénients

There isn't anything that I "dislike" about the software. There are a couple of things that should be implemented that are a bit mind-boggling as to why they are not already. Such as tips... That is probably the most annoying thing I have found. You have to create a product named "Tip" and add it every time that your customer tips you, which is every single sale. It's not a huge problem when you are checking the customer out. The headache comes later when you are doing your accounting and you have to do separate calculations, rather than just sending it straight over to your accountant. The last booger is that the texts/SMS are not included in the plan price. You must purchase them separately. However, this could be a "pro" for those that don't want to use the SMS feature. Surely the price would be higher if they were included.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Pos B.
Traduire avec Google Translate

Changed from MINDBODY to TIMELY

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 30/11/2017
Provenance de l'avis : Capterra

Daily salon life is just easier with TIMELY.

TIMELY does everything the larger brands do but at a tenth of the price.

Daily, monthly and yearly salon management is a breeze with TIMELY.

Clients love the ease of online booking. No need to download buggy apps.

Clients are loving the reminder sms.

I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed.

Best business decision I've made in the last 5 years is making the change to TIMELY.

Avantages

After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular.

I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation.

I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY.

I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app.

Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout.

Interested to see what TIMELY build into the system in the future!

Inconvénients

Only available in English.

Not all pages are phone screen optimised.

No telephone contact available with tech support.... Sometime emails just suck!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Ben F.
Traduire avec Google Translate

Timely has organised our Pet care business immaculately!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 22/06/2016
Provenance de l'avis : Capterra

We used to manage our customer appointments using a written diary, however at the rate our business has scaled in 12 months, this was simply not an effective solution. Following extensive research into finding the best cloud solution for our pet care business, Timely provided the most customisable yet simplistic solution that ticked all the boxes I needed ticking. Managing customer appointments is so simple and extremely effective in minimising customers no shows with Timely's reliable customer reminders. We have booked over 2000 appointments in the past 12 months without a single hitch. Were extremely please with how this integrates so well with our operations.

Avantages

Ease of use for appointment scheduling, Customer notifications have saved us a lot of customer no shows, The Dashboard is very useful for a snapshot of daily weekly, monthly sales data. Ability to log in from anywhere is great. Invoicing is also very easy.

Inconvénients

The IOS mobile app need further development to allow a number of simple tasks, i.e. notifications, deletion of appointment permanently, ability to view sales and customer information. Development needs more focus, I dont believe I've seen any functional updates since release.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Jason H.
Traduire avec Google Translate

Simply brilliant!

Publié le 09/04/2015
Provenance de l'avis : Capterra

Where to start? There are just so many pro's to Timely it will be a struggle to keep this short!
We at Body Image Beauty recognise that the appointment book is central to our salons smooth running. We searched endlessly for a solution that would fulfil the needs of operating multiple salons without the cost, technical issues and re-worked solutions we had previously encountered. Our requirements were simple - to have an affordable appointment booking system that all our salons could access simultaneously and include shared treatment list, product list and client list. No more VPN's, Remote Access or screen sharing.
Timely met our needs, then mesmerised us with its myriad of features and ease of use. It cannot be emphasise enough just how easy Timely is to use. Our employees only get a half hour introduction to Timely and can be totally familiar with 80% of its features by the end of the day having used it for real. It's easy to find out what Timely can do so the main points will be about what it did for us.
We use all the Timely features ' every one of them is useful and will enhance how you manage your business and how you interact with your clients.
In real-world terms what Timely gave us was a single unified system utilised by all our salons. Changes to our prices were immediate and everywhere, client's details and history shared between all salons and bookings for one salon can be taken and entered by another salon - or by any employee from anywhere with internet access.
As with any system it's not without flaws. The difference with Timely though is twofold: a) They listen to their customers and react swiftly to fix bugs and implement new features, and b) The changes are immediate without the need to install anything. We no longer need to worry about updates or installing software, and because it's `in the cloud' computer hardware or backing up data is no longer a concern ' all I need is a browser. This is the first time we have felt confident that our appointments and client data are secure and backed-up all the time. It would be devastating and catastrophic to lose all that information.
After nearly 18 months using Timely we've had 100% access to the system and consistently fast page responses. There was no noticeable drop in performance even after switching to mobile data and the amount used would easily fit within a 1GB monthly plan.
I really could just go on and on and on''.

Réponse de Timely

Thank you for your great review, Jason! We¿re really glad to hear that you and your staff are making such fantastic use of our software. We really appreciate the time you've put in to share your experience with us :-)

Note détaillée

Simplicité d'utilisation
Support client

Gordon R.
Traduire avec Google Translate

not there yet guys!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 22/04/2017
Provenance de l'avis : Capterra

I've used timely for a while, fantastic until you discover another system,
I was happy with Timely until my wee map icon would not take me to Google (app) maps a bit of a bugger when you're a mobile service provider and need fast easy effective solutions, today I just discovered the solution to my problem, that's after asking Timely customer service for help, got the stock standard replies plus all the team have tried to solve the issue! the answer was simple I would have expected all the Timely peeps would have solved that one! & by the way, the problem was not a Timely one but you did not go that wee bit further to help me

so after a few weeks, i went searching for another system found & set more tried them both (and a few others. very good on par with Timely but found a different program and I am now very happy.
As a mobile service provider, when I receive a phone call within 60 seconds I need to key in my clients details & book their job, the map thing, is also a must I don't need to be typing in addresses into google maps, a lot of the time my Timely invoices were not syncing with xero, so i switched to a competitor and gave the log in details to my book keeper and happy days, i can now send automated requests for reviews with using a outside system, i can tag my clients and search them this allows me to send reminders vouchers discounts easier than the Timely set up.
The overall cost for me does not matter all of the systems are within coooeee of each other so thats not an issue.

thanks Timely peeps

Avantages

easy to set up and use

Inconvénients

lacks functionality

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10
Recommandation utilisateur
9.1/10
Calculé à partir de 626 avis
Comparatif avec les logiciels similaires : recommandation utilisateur

Timely - Prix

À partir de
20,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.6/5
Calculé à partir de 626 avis
Comparatif avec les logiciels similaires : rapport qualité-prix

Timely - Fonctionnalités

  • Base de données de clients
  • Rappels automatiques

  • API
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités
Fonctionnalités
4.4/5
Calculé à partir de 626 avis
Comparatif avec les logiciels similaires : note sur les fonctionnalités

Timely - FAQ

Voici quelques-unes des questions fréquentes sur Timely.

Q. Quels sont les types de licence disponibles pour Timely ?

Types de licences disponibles pour Timely :

À partir de: 20,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Timely ?

Nous n'avons pas d'informations sur les fonctionnalités de Timely.

Q. Qui utilise Timely ?

Utilisateurs habituels du logiciel Timely :

Auto-entrepreneurs, Entreprises de taille moyenne, PME

Q. Dans quelles langues Timely est-il disponible ?

Langues dans lesquelles Timely est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Timely ?

Types de licences disponibles pour Timely:

Abonnement

Q. Timely prend-il en charge les appareils mobiles ?

Appareils pris en charge par Timely :

Android, iPhone, iPad

Q. Avec quelles applications Timely peut-il s'intégrer ?

Applications s'intégrant à Timely :

BirdEye, MYOB Essentials, Metric.ai, QuickBooks Online, Telogis Fleet, Todoist, Vend, Wordpress, Xero, Xero

Q. Quelles sont les ressources d'aide disponibles pour Timely ?

Ressources d'aide disponibles pour Timely :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo