Clover

Clover

Solution complète de gestion d'entreprise et de point de vente

4/5 (248 avis)

Clover - Présentation

Description du logiciel Clover

Clover est conçu pour aider les petites entreprises à gérer l'ensemble de leurs activités en fournissant un puissant logiciel de point de vente, accessible à partir de n'importe quel smartphone.

Gérez votre entreprise avec Clover et oubliez les feuilles de calcul. Obtenez des rapports d'activité et des renseignements pour gérer votre boutique en temps réel : éditez vos menus, surveillez votre inventaire et gardez un œil sur vos employés.

Clover fournit également des facilités de paiement pour les points de vente : paiements par carte de crédit et de débit avec stockage sécurisé de toutes les données de vos clients. Clover est compatible avec Apple Pay pour simplifier vos processus.

Clover - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Clover - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais, allemand

Captures d'écran

Capture d'écran pour Clover : Clover offers native apps for Android and iOS, in addition to its web app
Capture d'écran pour Clover : Clover offers native apps for Android and iOS, in addition to its web app Capture d'écran pour Clover : POS stations, receipt printers, and other hardware can be used with Clover Capture d'écran pour Clover : Customers can be managed in Clover Capture d'écran pour Clover : Customer signatures can be captured electronically

Clover - Avis

Clover - Avis

Note globale
4
/
5 248 avis
Excellent
130

Très bien
54

Moyen
27

Médiocre
10

Mauvais
27

Rapport qualité-prix
3.8
Fonctionnalités
3.9
Simplicité d'utilisation
4.2
Support client
3.6
74% des utilisateurs recommandent cette application
Madison M.

Use in my small businees

Clover has been an excellent option for taking payments in my stores.


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Jodi M.

Great payment processing device

Clover payment system has been really great for our spa. Really easy to run transactions, reports or refunds. The customer service has been knowledgeable and super friendly when we have had any issues.


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Katie M.

Easy to Use and Competitive Rates

Overall, the product is simple enough to use that I am not worried about any of our contracted therapists messing up the process and avoiding taking payments.


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Carol B.

Clover not a choice for retail, very misrepresented and pricey


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Sara C.

Great POS for smaller businesses

Overall, I am happy with my experience with Clover. It has helped me manage my inventory, visualize my top and bottom sellers and identify peak hours for business. I recommend to any small retailer who needs an easy POS setup and inventory management solution.


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Madison M.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 1 001-5 000 employés
Traduire avec Google Translate

Use in my small businees

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/08/2018
Provenance de l'avis : Capterra

Clover has been an excellent option for taking payments in my stores.

Avantages

My coffee shop uses clover devices as our POS system. The software is convenient and easy to place in a store. It features many apps that make it applicable to nearly any market. They also have many accessories- the main one we use are the receipt printers (small and regular size), the handheld tablet, and the customer interface screen.

Inconvénients

Over time the clover tablets do slow down. We frequently reboot them to rev up the speed.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 8.0/10

Jodi M.
Secteur d'activité: Cabinets médicaux
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Great payment processing device

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/01/2020
Provenance de l'avis : Capterra

Clover payment system has been really great for our spa. Really easy to run transactions, reports or refunds. The customer service has been knowledgeable and super friendly when we have had any issues.

Avantages

It’s is super easy to take and track transactions. Has report capabilities And many functions. It is super easy to use. I have two different clover devices for different providers and they are all great.

Inconvénients

The software itself is wonderful. The only issue I have is with the flex portable device on/off button. It is on the side and client constantly hit the button when they are picking up to sign for a transaction. The button should be on back underneath where it can’t be accidentally touched.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Katie M.
Secteur d'activité: Psychologie
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Easy to Use and Competitive Rates

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 03/12/2019
Provenance de l'avis : Capterra

Overall, the product is simple enough to use that I am not worried about any of our contracted therapists messing up the process and avoiding taking payments.

Avantages

What I like most about Clover is that it can be downloaded on any smart device as app and has an easy to use card chip reader. Our agency wanted a chip reader for extra customer security and Clover offered that option.

Inconvénients

I like least about the software is that is does not capture customer information as simple as their first and last name, but simply has a text box for a description. Our agency uses the device for customer copays for therapy appointments and in the text box I am forced to put the customers last name in order to reconcile payments later.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Carol B.
Secteur d'activité: Vente au détail
Traduire avec Google Translate

Clover not a choice for retail, very misrepresented and pricey

Publié le 22/09/2016
Provenance de l'avis : SoftwareAdvice

Avantages

There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.

Inconvénients

This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Sara C.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Great POS for smaller businesses

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/12/2019
Provenance de l'avis : Capterra

Overall, I am happy with my experience with Clover. It has helped me manage my inventory, visualize my top and bottom sellers and identify peak hours for business. I recommend to any small retailer who needs an easy POS setup and inventory management solution.

Avantages

The Clover POS is intuitive to use, easy to manage user accounts/ access for employees and very easy to add new items to inventory. The analytics available also aren’t too shabby.

Inconvénients

I don’t like having the experience I have when dealing with Clover support but fortunately the need to do so is rare.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
7.9/10
Basé sur 248 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Clover - Prix

Clover - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3.8/5
Basé sur 248 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Clover - Fonctionnalités

Clover - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
3.9/5
Basé sur 248 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Clover - FAQ

Clover - FAQ

Voici quelques-unes des questions fréquentes sur Clover.

Q. Quels sont les types de licence disponibles pour Clover ?

Types de licences disponibles pour Clover :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Clover ?

Nous n'avons pas d'informations sur les fonctionnalités de Clover.

Q. Qui utilise Clover ?

Utilisateurs habituels du logiciel Clover :

Entreprises de taille moyenne, PME

Q. Dans quelles langues Clover est-il disponible ?

Langues dans lesquelles Clover est disponible :

anglais, allemand

Q. Quels sont les types de licence disponibles pour Clover ?

Types de licences disponibles pour Clover:

Abonnement

Q. Clover prend-il en charge les appareils mobiles ?

Appareils pris en charge par Clover :

Android, iPhone, iPad

Q. Avec quelles applications Clover peut-il s'intégrer ?

Applications s'intégrant à Clover :

360 WiFi, Booker Software, Constant Contact, Deputy, Homebase, Loyalzoo, Mailchimp, Sku IQ, TapMango, bLoyal

Q. Quelles sont les ressources d'aide disponibles pour Clover ?

Ressources d'aide disponibles pour Clover :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo