Clover

Clover

Comprehensive point of sale & business management solution

3.7/5 (127 avis)

Clover - Présentation

Clover is designed to help small businesses manage their entire business by providing a powerful point of sales software, accessible from smartphones.

Handle your business from Clover & stop using spreadsheets. Get activity reports & insights and manage your shop in real time: edit your menus, oversee your inventory and keep an eye on your employees.

Clover also provides payment facilities for POS: credit & debit card payments are accepted & your customers' data are securely stored. Clover also accepts Apple Pay technologies to make your processes smoother.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais, allemand

Clover - Avis

Note globale
3.7/5
63% d'avis positifs
52
Excellent
28
Très bien
19
Moyen
8
Médiocre
20
Horrible
Traduire avec Google Translate

An out of the box solution that works well for small business

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 31/03/2018
Provenance de l'avis : SoftwareAdvice

Clover is an excellent and good looking choice for a small to medium size business in need of a reliable and cost effective solution. You will be pleased as I have been. The system offers quite a bit of integrations and once implemented you will be amazed at the power of this system. I wish we could have linked all stores together but we were only allowed three machines to link per location. Overall, an excellent POS!

Avantages

I was in search for s POS for three thrift stores my nonprofit operated. The old cash register no longer fits the internal control environment and a switch was desperately needed. After researching multiple platforms I opted for Clover. The others were simply too expensive and too complex for our needs. The Clover system worked brilliantly and continues to power the sales desk at all three stores. Each store has three registers and we were able to link the three to the main server to aggregate totals for each store. Sales increased and customer satisfaction went up as well. Clover has a host of apps to integrate including inventory management, time and attendance, markdowns, and a customer loyalty program which was a hit with our customers. The Clover system is truly a remarkable POS for the price of entry. The sleek modern look keeps the cash wrap looking clean and updated. The Digital receipt and signature has cut down on paper waste and makes us feel like we are doing out part to create less stress on the environment. Overall this is a simple and powerful solution that powers millions in annual retail sales for the organization.

Inconvénients

The one setback is the operating system is Android. I find Android to be clunky and prone to security threats. We had to ensure we had it on a secure network and well protected by firewalls. Additionally it took some time to learn the system. Disclaimer- we operated on a complete iOS ecosystem until we bright on Clover. So not a big setback just more learning.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

Clover Pos

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 24/02/2017
Provenance de l'avis : SoftwareAdvice

From the pos system itself, we are multistore, so that is added complications for the clover system. On the register side, looking up customer names is complicated, you type the last name, but cannot enter the full name or it will not find it, so you enter the last name and have to scroll through the list of lets say 50 last name of smith, takes way to much time, and really difficult on the mini with the small screen. To increase quantity you have to go to another screen and then back again, more time, If one person does a price check by entering an item because a customer wants the total with tax, even though you delete the item, or clear open order, if a second sales person then logs in to check someone out the order still reads with the first person doing the sale even though they logged out. From the dashboard side, no ability to print many things such as transfer slips from HQ to the other 3 stores, once it is transferred it is on the screen until the store accepts the item in, after that the info is gone, and you cannot access for questions, etc. the lack of alphabetical order on many functions, the tax functions, if you use different tax rate for each of our 3 taxing authorities, as we did (and would prefer) say you have 10,000. in sales, 3 tax rates, when they are done separately the total income would then become 30,000.00, so many of the reports are not accurate as they read.

Avantages

clover has been making some updates in the months since we have been using them, which have been good and helpful, but much is needed to make it functional for a multistore, without having to pay way to much monthly for apps to do things

Inconvénients

to get even what I would consider basic functions, purchase more apps that would raise the monthly cost out of reach, sometimes the apps will show different figures, when creating an item, for our multistore setting, I can create for all 4 locations at once, with name, label, category, cost, price, but the tax rate, I have to go into a different screen for each location and fix all tax rates, very time consuming

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10
Traduire avec Google Translate

The only reason it get a 1 star is because there is no lower ranking. Terrible customer service.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/03/2018
Provenance de l'avis : Capterra

none

Avantages

Functionality is ok but you have to pay for apps in order to do stuff which increases the price. User Friendly

Inconvénients

customer service, price, merchant services available for the unit are limited and you get into first datas services. The only reason it get a 1 star is because there is no lower ranking. Terrible customer service. I was bamboozled in the beginning as I didn't know much about running a restaurant yet and contracted with Clover and First Data. I called today to get a payoff on my equipment (Countertop POS, Two minis, a countertop printer and a kitchen printer), after paying on it for almost two years. I had done the lease but I guess at some point I was so desperate to get a system set up that I missed that it costed I was focused on the lease price. Stay away! Then I was then raked over the coals with with First Data for over a year and a half where they were over charging my percentage. I fought for over a year and finally got refunded of wrongful billing because "a decimal ha d been moved when entering the rates" yet I called time and time again yelling about it and they couldn't find it but all of a sudden did. I know they owe me more but what can I do about it. It took me a year to get that back. Stay away if your smart - see all the bad reviews. There are much cheaper POS systems out there that have more functionality. You've been warned.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduire avec Google Translate

Best POS system I've ever used. Its easy for an owner to set up, staff to use and clients to pay.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/07/2018
Provenance de l'avis : Capterra

I loved that it was easy for me to set it up and for the staff to use efficiently. It would even text, print or email the receipt to the client. As a business owner I also liked that I could print out my weekly earnings as well see it online.

Avantages

It is so easy to set up online and add (mostly) free apps to help run your business. We bought our clover but their is some places that will let you finance it. For the price of the system I found it worth the money because it saved me time and it was easy for the staff and the clients to use. Even when the internet would go out it would take payments and then process them once it came back on. It was easy for me to set up categories so the staff could check people out fast and didn't have to look for a item too long. This system definitely saves time

Inconvénients

The clover is just like a cellphone, if you drop it, it will break and you will have to replace it. They don't offer any kind of insurance to help replace just the screen. The receipt paper is expensive to buy though clover but you can find it on others sites for much cheaper. Some apps to help run certain businesses were a little expensive like to add your logo to the receipt was extra. Overall depending on your business some of the Clover apps to make the system easier for your staff can get pricy.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Quick and easy to use and customizable.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 11/10/2017
Provenance de l'avis : Capterra

Ease of use. Simplicity. Very user friendly.

Avantages

I really like Clover because you start with a blank slate and customize it the way you want. The system has an app called Home base that keeps track of the time clock. We've had a couple minor problems with that here and there but overall it's great. Clover also has a market to purchase apps which is really cool. We've downloaded an app to reward our loyal customers. I also really like the swivel feature. When a customer gives you their card you can swivel the screen around to face them so they can sign. The system overall is a breeze and very easy to set up and use.

Inconvénients

There's bit much to dislike about Clover. Customer support could be a but more helpful. I've had minor problems regarding the register not opening, but I just rebooted the system and it was fine.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Clover - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Contact Clover for pricing.

Clover - Fonctionnalités

  • Intégration de tiers
  • Intégration des e-mails
  • Paiements électroniques
  • Rapports et statistiques
  • Tableau de bord d'activités

  • API
  • Base de données de clients
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles d'e-mails
  • Modèles personnalisables
  • Notifications automatiques
  • Rappels automatiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités

Plus d'informations sur Clover

Clover - Principales fonctionnalités

  • Accept debit & credit card payment
  • Add & delete products in real-time
  • Assign or reassign tables
  • Automatic software updates
  • Credit & debit card processing
  • Customer card data
  • Customer feedback collection
  • Customer loyalty program
  • Customer reward program
  • Electronic signature capture
  • Email / social media campaign creation & management
  • Identify top customers
  • Integration of loyalty programs
  • Inventory management
  • Menu editing
  • Plastic / digital gift cards
  • Real time reporting
  • Reporting& statistics
  • Shopping cart
  • Split / partial payments
  • Staff management
  • Support for EMV and Apple Pay
  • Third party integration
  • Track revenue, cash logs & employee sales
  • Transaction history

Avantages

  • Handle your business activity from any device. Real-time reports give you access to any data you need: payments, credits, promotions. Also analyze the most profitable products you sell and find your average customer profile to sell more products.

  • Clover also provides payment technologies to facilitate your payments and those of your customers. Accept debit & credit card and securely store your customers' card data.

  • Manage your staff properly: keep track of their shifts, manage their tips and give them customized access to the application.

  • Handle your day-to-day business with Clover's POS technologies: edit your menus, print your orders, make promotions or set up loyalty programs.

  • Closer also allows you to manage your inventory with its preconfigured tools. Add & delete products and get more information on your top products.

  • Clover - FAQ

    Voici quelques-unes des questions fréquentes sur Clover.

    Q. Quels sont les types de licence disponibles pour Clover ?

    Types de licences disponibles pour Clover :

    Type de licence: Abonnement

    version d'essai gratuite: Non disponible

    Contact Clover for pricing.

    Q. Quelles sont les principales fonctionnalités du logiciel Clover ?

    Fonctionnalités du logiciel Clover :

    • Accept debit & credit card payment
    • Add & delete products in real-time
    • Assign or reassign tables
    • Automatic software updates
    • Credit & debit card processing
    • Customer card data
    • Customer feedback collection
    • Customer loyalty program
    • Customer reward program
    • Electronic signature capture
    • Email / social media campaign creation & management
    • Identify top customers
    • Integration of loyalty programs
    • Inventory management
    • Menu editing
    • Plastic / digital gift cards
    • Real time reporting
    • Reporting& statistics
    • Shopping cart
    • Split / partial payments
    • Staff management
    • Support for EMV and Apple Pay
    • Third party integration
    • Track revenue, cash logs & employee sales
    • Transaction history

    Q. Qui utilise Clover ?

    Utilisateurs habituels du logiciel Clover :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues Clover est-il disponible ?

    Langues dans lesquelles Clover est disponible :

    anglais, allemand

    Q. Quels sont les types de licence disponibles pour Clover ?

    Types de licences disponibles pour Clover:

    Abonnement

    Q. Clover prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Clover :

    Android, iPhone, iPad

    Q. Avec quelles applications Clover peut-il s'intégrer ?

    Applications s'intégrant à Clover :

    360 WiFi, Booker Software, Constant Contact, Deputy, Homebase, Loyalzoo, Mailchimp, Sku IQ, TapMango, bLoyal

    Q. Quelles sont les ressources d'aide disponibles pour Clover ?

    Ressources d'aide disponibles pour Clover :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo