Vivonet est un système de gestion de points de vente pour restaurants. Disponible sur iPad, l'application vous aide à développer votre entreprise. L'application comprend des solutions de traiteur et de restauration complètes, qui couvrent le reporting de ventes, la gestion des caisses et les fonctionnalités liées à la cuisine.
during a recent attempt to switch cc processors I had an interesting experience. I needed the processor switched over so we could reopen. first the day before we reopened I had to call vivonet to check on the progress of the order and had to talk the tech into looking for it and finally found that the new processor had indeed sent over a order but no one had addressed it, So finally some one was going to work on it. the next morning I called again because we were going to reopen in a few hours. Well come to find out there was a problem with the information sent over. No one had called me to let me know there was a problem. I was clear about our schedule to reopen. I was unable to contact the new processor at that late hour I had them reinstall the old processor due to the lateness of the hour. If the tech had contacted me when the problem started I would have been able to got the issue straightened out. I was livid about the lack of contact or concern with letting me know. and for all this I paid you some amount. not only that every month I receive an invoice for 85 dollars but i was charged 90 some amount. over all I am very unhappy and have nothing good to say about or to the staff of vivonet.
i am able to process payments
the staff behind the service
For about 6 weeks I was experiencing difficulties with a product supported by Vivonet. They had emailed me to follow-up and offer assistance. The next day as I was experiencing difficulty, i quickly emailed a reply for help and within a minute my phone was ringing and support was on the other end. That was fantastic and actually made my day.
I think its the ease to use and the forever updating and improving of your product.
I haven't watched a tutorial in quite some time because I found them monotoned. I will however try again when I have some time.
Stable platform but not user friendly for non savvy users. Cashier experience is ok but BOH Item Harmony with Managers has proven to be difficult to understand managing menu items and programming buttons for new users.
Recipe # Matching and searching, Scanning SKU's
Exporting, No Real Time programming, waiting over midnight to validate.
Installation was great the team helped with introduction training and support. On occasion the numbers get jumbled and out of order. I would like for the items in the system to be easier to program at the unit level. Giving the manager ability to make changes day of in the system and reflect day of in the system. Overall satisfied with the equipment and service.
Not being able to make changes in the system that reflect in the system such as entering a new item takes 24 hours to be seen on system.
The service was Effective, prompt, and helpful. It's easy to get assistance and most issues are solved and handled quickly. The wait time is very reasonable , and the help line tech's are courteous and knowledgeable.
Reliability and ease to the user
The over ring process, cashiers could easily process a sale transaction and than print the slip and write it up as an over ring to take the cash.
Voici quelques-unes des questions fréquentes sur Vivonet.
Types de licences disponibles pour Vivonet :
version d'essai gratuite: Non disponible
Nous n'avons pas d'informations sur les fonctionnalités de Vivonet.
Utilisateurs habituels du logiciel Vivonet :
Entreprises de taille moyenne, PME
Langues dans lesquelles Vivonet est disponible :
Nous n'avons pas d'informations sur les types de licences de Vivonet.
Nous n'avons pas d'informations sur les appareils pris en charge par Vivonet.
Applications s'intégrant à Vivonet :
Ressources d'aide disponibles pour Vivonet :
Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo