Infor POS

Logiciel de gestion de points de vente

3,9 /5 (22 avis) Donnez votre avis !

Infor POS - Présentation

Description du logiciel Infor POS

Vivonet est un système de gestion de points de vente pour restaurants. Disponible sur iPad, l'application vous aide à développer votre entreprise. L'application comprend des solutions de traiteur et de restauration complètes, qui couvrent le reporting de ventes, la gestion des caisses et les fonctionnalités liées à la cuisine.

Infor POS - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Rapport qualité-prix

Infor POS - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Infor POS : Infor POS loyalty programs
Capture d'écran pour Infor POS : Infor POS loyalty programs Capture d'écran pour Infor POS : Infor POS reporting options Capture d'écran pour Infor POS : Infor POS configurable order options Capture d'écran pour Infor POS : Infor POS sales report

Infor POS - Avis

Infor POS - Avis

Note globale
3,9
/
5
Excellent
8

Très bien
9

Moyen
1

Médiocre
2

Mauvais
2

Rapport qualité-prix
3,5
Fonctionnalités
3,7
Simplicité d'utilisation
3,8
Support client
3,6
77% des utilisateurs recommandent cette application
Penny P.

Outstanding and Quick Response Time

For about 6 weeks I was experiencing difficulties with a product supported by Vivonet. They had emailed me to follow-up and offer assistance. The next day as I was experiencing difficulty, i quickly emailed a reply for help and within a minute my phone was ringing and support was on the other end. That was fantastic and actually made my day.


Traduire avec Google Translate
Steven A.

I expected better

during a recent attempt to switch cc processors I had an interesting experience. I needed the processor switched over so we could reopen. first the day before we reopened I had to call vivonet to check on the progress of the order and had to talk the tech into looking for it and finally found that the new processor had indeed sent over a order but no one had addressed it, So finally some one was going to work on it. the next morning I called again because we were going to reopen in a few hours. Well come to find out there was a problem with the information sent over. No one had called me to let me know there was a problem. I was clear about our schedule to reopen. I was unable to contact the new processor at that late hour I had them reinstall the old processor due to the lateness of the hour. If the tech had contacted me when the problem started I would have been able to got the issue straightened out. I was livid about the lack of contact or concern with letting me know. and for all this I paid you some amount. not only that every month I receive an invoice for 85 dollars but i was charged 90 some amount. over all I am very unhappy and have nothing good to say about or to the staff of vivonet.


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Shawn A.

New changes cause 2 hour wait time if you need any support.

It went from one of the best companies to the worst in just over a year. Costing us huge by not fixing a problem and they never follow up we have to call and hold for 1.2 to 2 hours every day only to have to start all over with a new person and follow up the next day. There are no managers, no people in charge to help navigate this and we are slowly being buried by this. We are also really upsetting customers and losing sales since we can not redeem or load any gift cards because of settings that the card company needs them to deal with. Worst experience ever in 10 years of retail.


Traduire avec Google Translate
Heather W.

A nice, basic POS system

I think that over all, it does everything you could ask of it. It feels a little simple, and doesn't run like a modern and elevated system, but it gets the job done in an easy enough manner.


Traduire avec Google Translate
Ed F.

Vivonet /Halo Experience

Stable platform but not user friendly for non savvy users. Cashier experience is ok but BOH Item Harmony with Managers has proven to be difficult to understand managing menu items and programming buttons for new users.


Traduire avec Google Translate
Penny P.
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire en français

Outstanding and Quick Response Time

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/04/2017
Provenance de l'avis : Capterra

For about 6 weeks I was experiencing difficulties with a product supported by Vivonet. They had emailed me to follow-up and offer assistance. The next day as I was experiencing difficulty, i quickly emailed a reply for help and within a minute my phone was ringing and support was on the other end. That was fantastic and actually made my day.

Avantages

I think its the ease to use and the forever updating and improving of your product.

Inconvénients

I haven't watched a tutorial in quite some time because I found them monotoned. I will however try again when I have some time.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Steven A.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 2-10 employés
Traduire en français

I expected better

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 31/03/2017
Provenance de l'avis : Capterra

during a recent attempt to switch cc processors I had an interesting experience. I needed the processor switched over so we could reopen. first the day before we reopened I had to call vivonet to check on the progress of the order and had to talk the tech into looking for it and finally found that the new processor had indeed sent over a order but no one had addressed it, So finally some one was going to work on it. the next morning I called again because we were going to reopen in a few hours. Well come to find out there was a problem with the information sent over. No one had called me to let me know there was a problem. I was clear about our schedule to reopen. I was unable to contact the new processor at that late hour I had them reinstall the old processor due to the lateness of the hour. If the tech had contacted me when the problem started I would have been able to got the issue straightened out. I was livid about the lack of contact or concern with letting me know. and for all this I paid you some amount. not only that every month I receive an invoice for 85 dollars but i was charged 90 some amount. over all I am very unhappy and have nothing good to say about or to the staff of vivonet.

Avantages

i am able to process payments

Inconvénients

the staff behind the service

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Shawn A.
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire en français

New changes cause 2 hour wait time if you need any support.

Logiciel utilisé Autre pendant plus de deux ans
Publié le 28/03/2018
Provenance de l'avis : SoftwareAdvice

It went from one of the best companies to the worst in just over a year. Costing us huge by not fixing a problem and they never follow up we have to call and hold for 1.2 to 2 hours every day only to have to start all over with a new person and follow up the next day. There are no managers, no people in charge to help navigate this and we are slowly being buried by this. We are also really upsetting customers and losing sales since we can not redeem or load any gift cards because of settings that the card company needs them to deal with. Worst experience ever in 10 years of retail.

Avantages

I liked that they charged us a lot of money for the hardware and now that we own it they will not service it. Our touch screen has lost sensitivity on the cash out button so the team has to find the tiny sensitive spot that is left to complete a sale. They say they will not service it and we have to buy a new one.

Inconvénients

When you need any customer support it is a 1.5 to 2-hour wait. NEVER have I heard of something like this. We have been a loyal customer with a coffee chain and until 2018 this was not an issue. We have also asked them to incorporate the Ontario tax break. Its been over two weeks and we have logged 18 hours and 42 minutes of wait time to follow up with progress. To date nothing has been fixed so we have to pay the tax out of our price. I'm appalled. We also need them to talk to our gift card company at one of our locations to get cards back on line. Its been 11 days and 9 hours of us holding and they still have not helped get our gift cards integrated. Look into other competitors

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Heather W.
Secteur d'activité: Art/artisanat
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français

A nice, basic POS system

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 02/04/2020
Provenance de l'avis : Capterra

I think that over all, it does everything you could ask of it. It feels a little simple, and doesn't run like a modern and elevated system, but it gets the job done in an easy enough manner.

Avantages

It has plenty of features that make it an all-encompassing point of sale system. It had everything you need to get the job done.

Inconvénients

It feels a bit dated and basic. It can be a bit complicated to use, and to teach. I wouldn't say it's very user friendly, but it does have a lot of handy aspects.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Ed F.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 10 001+ employés
Traduire en français

Vivonet /Halo Experience

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/04/2017
Provenance de l'avis : Capterra

Stable platform but not user friendly for non savvy users. Cashier experience is ok but BOH Item Harmony with Managers has proven to be difficult to understand managing menu items and programming buttons for new users.

Avantages

Recipe # Matching and searching, Scanning SKU's

Inconvénients

Exporting, No Real Time programming, waiting over midnight to validate.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
7,7/10
Basé sur 22 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Infor POS - Prix

Infor POS - Prix

À partir de
N/A
Essai gratuit
Rapport qualité-prix
Rapport qualité-prix
3,5/5
Basé sur 22 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Infor POS - Fonctionnalités

Infor POS - Fonctionnalités

API
Base de données de clients
Base de données de contacts
Champs personnalisables
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
3,7/5
Basé sur 22 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Infor POS - FAQ

Infor POS - FAQ

Voici quelques-unes des questions fréquentes sur Infor POS.

Q. Quels sont les types de licence disponibles pour Infor POS ?

Types de licences disponibles pour Infor POS :

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Infor POS ?

Nous n'avons pas d'informations sur les fonctionnalités de Infor POS.

Q. Qui utilise Infor POS ?

Utilisateurs habituels du logiciel Infor POS :

Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues Infor POS est-il disponible ?

Langues dans lesquelles Infor POS est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Infor POS ?

Nous n'avons pas d'informations sur les types de licences de Infor POS.

Q. Infor POS prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Infor POS.

Q. Avec quelles applications Infor POS peut-il s'intégrer ?

Applications s'intégrant à Infor POS :

CommandCenterHD

Q. Quelles sont les ressources d'aide disponibles pour Infor POS ?

Ressources d'aide disponibles pour Infor POS :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo