Tablet-based, point-of-sale system for SMBs
3.7/5 (138 avis)NCR Silver® is a tablet-based, point-of-sale system to help small and medium sized retail businesses manage their entire business, including inventory tracking, employee management, consolidated reporting, mobile POS, and multi-store functionality. NCR Silver integrates with hardware in order to setup an entire POS system. This cloud-based business solution is easy to use and works anywhere – even without a WiFi connection. More than a point-of-sale, NCR Silver® helps businesses to cost effectively track sales, employees, and cash flow with real-time reports in the cloud.
With NCR Silver® users can manage multiple locations, drive loyalty programs, bulk email VIPs, share content on social media, and integrate accounting and payroll right from the back office.
Included with a NCR Silver® subscription is 24-hour customer support and a dedicated Concierge member on hand to set up the store's back office, keep everything up to date, and provide ongoing assistance and training.
Avantages
The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.
Inconvénients
When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.
Overall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.
Avantages
We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.
Inconvénients
We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.
Avantages
This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.
Inconvénients
The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning.
Four years later, we have of course adapted.
This is a very affordable all-in-one system that lets us track sales, track employee hours and performance, and process credit cards. It does what it is supposed to do quite well. However, like any software, it takes some getting used to, and it is only after a few weeks that you really get comfortable with it. We live in an area where our internet keeps going down, and this system will continue to function even with the internet down. One important note for people in a similar situation is that you should not use the recommended configuration if your internet is shaky. (Their customer service helped us wit this.) They recommend a secure hard wire from the main printer to the internet modem. When the internet goes down, that interrupts communication back to the ipad, and the printer and cash drawer are not functional. Instead, as their person advised us, we use Bluetooth for that connection, and that way the iPad always is connected to the printer and the cash drawer. A minor hassle occurs sometimes when the internet goes down and devices pick up different floating IP addresses, in which case you have to delete existing connections and reconnect the new ones. I believe you can avoid this by using fixed IP addresses, but am not sure how to do that. These are pretty minor glitches once you get used to them.
Avantages
POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.
Inconvénients
This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.
Our overall experience with Silver has been great. We have recommended this product to several colleagues.
Avantages
This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.
Inconvénients
When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.
NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.
Voici quelques-unes des questions fréquentes sur NCR Silver.
Types de licences disponibles pour NCR Silver :
À partir de: 79,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Non disponible
NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.
Fonctionnalités du logiciel NCR Silver :
Utilisateurs habituels du logiciel NCR Silver :
Entreprises de taille moyenne, PME
Langues dans lesquelles NCR Silver est disponible :
anglais
Types de licences disponibles pour NCR Silver:
Abonnement
Appareils pris en charge par NCR Silver :
iPhone, iPad
Applications s'intégrant à NCR Silver :
Clear Spider, LevelUp, QuickBooks, Worldpay POS, Xero
Ressources d'aide disponibles pour NCR Silver :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.