NCR Silver
Système de point de vente basé sur tablette pour les PME
3,7 /5 (142 avis) Donnez votre avis !NCR Silver - Présentation
Description du logiciel NCR Silver
NCR Silver® est un système de point de vente sur tablette destiné à aider les petites et moyennes entreprises de vente au détail à gérer l'ensemble de leur activité, y compris le suivi des stocks, la gestion des employés, les rapports consolidés, les POS (points de vente) mobiles et les fonctionnalités multimagasins. NCR Silver s'intègre au matériel afin de mettre en place un système de POS complet. Cette solution d'entreprise basée sur le cloud est facile à utiliser et fonctionne partout, même sans connexion Wi-Fi. Plus qu'un point de vente, NCR Silver® aide les entreprises à suivre efficacement les ventes, les employés et les flux de trésorerie avec des rapports en temps réel dans le cloud.
Avec NCR Silver®, les utilisateurs peuvent gérer plusieurs sites, gérer des programmes de fidélité, envoyer des e-mails et des VIP en masse, partager du contenu sur les réseaux sociaux et intégrer la comptabilité et la paie directement depuis le back-office.
L'abonnement NCR Silver® comprend un support client 24 h/24 et la présence d'un membre Concierge dédié pour mettre en place le back-office du magasin, maintenir tout à jour et fournir une assistance et une formation continues.
NCR Silver - Présentation
Prix
Types de licence
NCR Silver - Fonctionnalités
Media
NCR Silver - Avis
NCR Silver - Avis
iPad POS that includes marketing tools!
Payment reporting inhancement
Our overall experience with Silver has been great. We have recommended this product to several colleagues.
Some very good pros, and some pretty frustrating cons
Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.
Originally a great product, now not so much
I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.
Feedback
Great customer service when I call. Very responsive and efficient. Wished they would contact us on the front end when an update creates issues, not after we have the problem.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
iPad POS that includes marketing tools!
Avantages
Having email templates included was huge for us. Customer data integrates with emails, allowing us to segment our customers and send personalized deals.
Inconvénients
Email templates are not as attractive as something like MailChimp, so a working knowledge of html coding can help make them more appealing
Payment reporting inhancement
Our overall experience with Silver has been great. We have recommended this product to several colleagues.
Avantages
This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.
Inconvénients
When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.
Some very good pros, and some pretty frustrating cons
Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.
Avantages
The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.
Inconvénients
When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.
Originally a great product, now not so much
I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.
Avantages
I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!
Inconvénients
I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.
Feedback
Great customer service when I call. Very responsive and efficient. Wished they would contact us on the front end when an update creates issues, not after we have the problem.
Avantages
The ease of use on the front end. Easy to pull data and information from historic sales.
Inconvénients
Issues with security aren't addressed until they are a problem and have credit cards kicked back after assuming they were good. Changed security settings on IPads and issues were resolved, but we had to reach out instead of being contacted first.
There needs to be an accounts receivable. We use a backdoor and do payouts with notes to even the drawer. A fourth category would make this easier.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
NCR Silver - Prix
NCR Silver - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
NCR Silver - Fonctionnalités
NCR Silver - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
NCR Silver - FAQ
NCR Silver - FAQ
Voici quelques-unes des questions fréquentes sur NCR Silver.
Q. Quels sont les types de licence disponibles pour NCR Silver ?
Types de licences disponibles pour NCR Silver :
À partir de: 79,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel NCR Silver ?
Nous n'avons pas d'informations sur les fonctionnalités de NCR Silver.
Q. Qui utilise NCR Silver ?
Utilisateurs habituels du logiciel NCR Silver :
PME, Entreprises de taille moyenne
Q. Dans quelles langues NCR Silver est-il disponible ?
Langues dans lesquelles NCR Silver est disponible :
anglais
Q. Quels sont les types de licence disponibles pour NCR Silver ?
Types de licences disponibles pour NCR Silver:
Abonnement
Q. NCR Silver prend-il en charge les appareils mobiles ?
Appareils pris en charge par NCR Silver :
iPhone, iPad
Q. Avec quelles applications NCR Silver peut-il s'intégrer ?
Applications s'intégrant à NCR Silver :
Clear Spider, LevelUp, QuickBooks, Worldpay POS, Xero
Q. Quelles sont les ressources d'aide disponibles pour NCR Silver ?
Ressources d'aide disponibles pour NCR Silver :
Base de connaissances, Support téléphonique, Tutoriels vidéo, FAQ, Support en ligne
