Restaurant & Bar iPad POS Management System
4.4/5 (216 avis)Upserve - formerly Breadcrumb - is a POS management system that caters to restaurants, cafes, bars and nightclubs, offering an extensive suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as functionalities such as check and table management, and time clock.
Upserve POS helps businesses operate more efficiently, allowing users to quickly search for menu items and edit menus on-the-fly. With just a few taps, users can split, transfer and merge checks, and open and close tabs by swiping a credit card. Servers can also hold items or courses to send over at a later time. Other menu features include automated item countdown and 86’ed alerts.
Upserve POS' management tools help track sales and sales items and monitor week-over-week trends. Managers can specify the features each employee gets access to, as well as different views and menus for distinct roles. Users can void or comp items, or an entire check by dollar amount or percentage. The Inventory countdown feature alerts servers when an item is running low and automatically adds 86'd items when they run out.
The platform allows users to complete electronic payments with signature on screen, and add customizable tip suggestions. Time clock integration enables managers to pay workers accurately, as well as check up on labor insights to understand and manage costs, scheduling, and employee productivity. Owners and managers can view up-to-the-minute sales reports, and get an overview of sales and tax, as well as guest and check counts.
Avantages
The reporting features - it gives you any and everything you could need to run your restaurant. It is a great training and cost control tool. It helps you to grow your business and manage it from afar - especially when you have multiple locations.
Inconvénients
Offline Mode. Although there is no way to really make your system going down a great experience, it is just a frustrating process. Only being able to work off of one ipad for a huge bar, losing tabs, not getting to know right away if a card is declined, etc. However, Upserve always does a great job making up for any revenue lost for those things we can't help.
Overall it's pretty good for our quick service restaurant. We've used several POS systems over the last 15 years and it has less user-interface customization, but I think that's for the better. Sometimes POS's suffer from *too many* customization options and you end up with a cluttered interface which slows down order-taking. We do not have table service, so those features on the POS we cannot comment on.
Avantages
For new front-of-the-house employees the learning curve is easy - if you have ever used an app then you've already started your training in Upserve. Also, equipment replacement (iPads, routers) will be relatively cheaper and much easier than full system upgrades.
As restaurant infrastructure goes it's great not needing a back office computer, and yet reports and menus and setup can still be handled through any web-browser. This is great for those of us who can't always be present.
Inconvénients
There can be connectivity issues, but they're much fewer since this company took over. If you or Upserve are offline then things go into Offline Mode which still is buggy at times - especially with credit cards. Also, Offline Mode puts the onus on you to trust whether a card will be approved or not. But, this is rare. Not a huge issue with us where our average check is low, but high-end places may want to be aware of workarounds and fixes.
Hi there -
Thank you for your feedback. Here at Upserve, we're constantly trying to better our solution to fit the needs of the restauranteur. This includes our Offline Mode capabilities. We know that losing WIFI can be detrimental to restaurants, so we released our new Android-based POS so you can hardwire your solution. Along with that, we continue to make updates on our Offline Mode feature to really enhance the user experience. Please continue to provide us with your feedback - this helps us make sure we're steering our product in the right direction.
Cheers!
I am an IT tech who has installed and maintained every type of POS out there. This is definitely one of my favorites for restaurants with one station or ten. Great for bars and restaurants with heavy traffic - very reliable.
Avantages
After doing computer repair for 20 years and point of sale for retail, restaurants, and hotels - I can honestly say that Breadcrumb offers one of the best solutions. Apple Hardware-based, good hard-wired printers, good quality, and solid router/firewall installs with the best equipment out there. I feel like this POS offering is more resilient and reliable than the competitors due to the good hardware and the easy to use APP. Calling into support day or late at night you will speak to a knowledgeable and helpful tech who gets you the info you need to carry on business. They have remote access and can see where the problem is - instead of sending you an overpriced technician from out of state at twice the price because you're mysteriously not up and running (rare). No service is perfect but having a reliable tech on the other end of the phone is worth it's weight in gold.
Inconvénients
I would guess that a con is the high price of hardware but that's unavoidable - if you're using the best hardware available (Apple, StarTSP, Cisco Meraki) then it might carry a higher price tag but the tradeoff is reliability. You wouldn't get Breadcrumb if you're trying to cut corners and save money - this is the real deal iPad based and dependable system. Cost is always on the mind of business owners so this could be an issue for some business owners but if you aren't spending an hour a day working through tech issues aren't you really just saving money in the long run?
Hi Greg, thanks for your amazing review! We are happy to hear that our services stand out amongst our competitors and that our customer service has been such an asset for you. Thanks again for the great review!
From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.
Avantages
The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.
Inconvénients
I do no like that the table view shows all open tables and not tables assigned only to the person logged in.
We loved Breadcrumb once upon a time, and we have done a lot to bring others to Upserve. Now, we are exploring other options to replace Upserve. In fact we are testing one now at our largest location in the country. We have realized Upserve has grown too big. Nobody inside the organization cares that there's a huge security glitch in their coding that has cost us money. And despite promise after promise to fix it, we are now 10 months later with no resolution. It's evident Upserve has other priorities, and we are not one of them.
Avantages
Ease of use. Simplicity. And in the beginning, responsiveness of Breadcrumb to improving the product.
Inconvénients
Today, lack of responsiveness. There are bugs, glitches and programming errors that are repeatedly dismissed and pushed aside. It seems that internal priorities seemed to have shifted toward investor demands. Upserve's guests are not as important as they once were.
Core: Pairs well with single location restaurants with smaller staff.
Starting at $119/month for a single terminal license.
Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $249/month for a single terminal license.
Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $399/month for a single terminal license.
Complete pricing details can be found at https://upserve.com/pricing/
Voici quelques-unes des questions fréquentes sur Upserve POS.
Types de licences disponibles pour Upserve POS :
À partir de: 119,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Non disponible
Core: Pairs well with single location restaurants with smaller staff.
Starting at $119/month for a single terminal license.
Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $249/month for a single terminal license.
Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $399/month for a single terminal license.
Complete pricing details can be found at https://upserve.com/pricing/
Fonctionnalités du logiciel Upserve POS :
Utilisateurs habituels du logiciel Upserve POS :
Entreprises de taille moyenne, PME
Langues dans lesquelles Upserve POS est disponible :
anglais
Types de licences disponibles pour Upserve POS:
Abonnement
Appareils pris en charge par Upserve POS :
Android, iPad
Applications s'intégrant à Upserve POS :
7Shifts, 7Shifts, Gather, Gusto, Homebase, HotSchedules, MarginEdge, Marketman, SinglePlatform, SynergySuite
Ressources d'aide disponibles pour Upserve POS :
Base de connaissances, Support téléphonique, Tutoriels vidéo
Great. I come from restaurants using other POS systems like Micros and Aloha - I've also worked on the sales/implementation side of Upserve so I know everything in and out including competitors. I've worked with restaurants using other cloud-based systems and they couldn't wait to switchover. The most important thing to note about Upserve is that they are constantly improving and coming out with new features to make your life easier.