Upserve POS - Présentation
Description du logiciel Upserve POS
Upserve - formerly Breadcrumb - is a POS management system that caters to restaurants, cafes, bars and nightclubs, offering an extensive suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as functionalities such as check and table management, and time clock.
Upserve POS helps businesses operate more efficiently, allowing users to quickly search for menu items and edit menus on-the-fly. With just a few taps, users can split, transfer and merge checks, and open and close tabs by swiping a credit card. Servers can also hold items or courses to send over at a later time. Other menu features include automated item countdown and 86’ed alerts.
Upserve POS' management tools help track sales and sales items and monitor week-over-week trends. Managers can specify the features each employee gets access to, as well as different views and menus for distinct roles. Users can void or comp items, or an entire check by dollar amount or percentage. The Inventory countdown feature alerts servers when an item is running low and automatically adds 86'd items when they run out.
The platform allows users to complete electronic payments with signature on screen, and add customizable tip suggestions. Time clock integration enables managers to pay workers accurately, as well as check up on labor insights to understand and manage costs, scheduling, and employee productivity. Owners and managers can view up-to-the-minute sales reports, and get an overview of sales and tax, as well as guest and check counts.
Upserve POS - Présentation
Prix
Types de licence
Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.
Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.
Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.
Complete pricing details can be found at https://upserve.com/pricing/
Upserve POS - Fonctionnalités
Captures d'écran
Upserve POS - Avis
Upserve POS - Avis
Upserve is Second to None
From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.
Frustration Growing
We loved Breadcrumb once upon a time, and we have done a lot to bring others to Upserve. Now, we are exploring other options to replace Upserve. In fact we are testing one now at our largest location in the country. We have realized Upserve has grown too big. Nobody inside the organization cares that there's a huge security glitch in their coding that has cost us money. And despite promise after promise to fix it, we are now 10 months later with no resolution. It's evident Upserve has other priorities, and we are not one of them.
Great tool!
It is our method of communicating and very helpful to pull immediate information.
Restaurant Must-Have
Great! Sales was honest and straight forward. Implementation was fairly easy. Support is always available via chat or phone. It has great analytics that are imperative to restaurant success.
Fine. When it works...
They are a necessary evil.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Upserve is Second to None
Avantages
The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.
Inconvénients
I do no like that the table view shows all open tables and not tables assigned only to the person logged in.
Frustration Growing
We loved Breadcrumb once upon a time, and we have done a lot to bring others to Upserve. Now, we are exploring other options to replace Upserve. In fact we are testing one now at our largest location in the country. We have realized Upserve has grown too big. Nobody inside the organization cares that there's a huge security glitch in their coding that has cost us money. And despite promise after promise to fix it, we are now 10 months later with no resolution. It's evident Upserve has other priorities, and we are not one of them.
Avantages
Ease of use. Simplicity. And in the beginning, responsiveness of Breadcrumb to improving the product.
Inconvénients
Today, lack of responsiveness. There are bugs, glitches and programming errors that are repeatedly dismissed and pushed aside. It seems that internal priorities seemed to have shifted toward investor demands. Upserve's guests are not as important as they once were.
Great tool!
It is our method of communicating and very helpful to pull immediate information.
Avantages
Is a center for different purposes. I can look up transactions, history, guests history, reports in sales, etc.
Inconvénients
It did take me a minute and a few phone calls to they 1-800 number to figure it out. The language is not very straight forward.
Restaurant Must-Have
Great! Sales was honest and straight forward. Implementation was fairly easy. Support is always available via chat or phone. It has great analytics that are imperative to restaurant success.
Avantages
Ease of use - even without training, anyone can figure out their way around the POS. It's very intuitive. No back office computer! This is HUGE. Everything is cloud-based, so you can edit menu items on the fly from your phone, laptop, or ipad while you're not on site. Reporting is easily accessible. System is clean, sleek, and blends in easily with its surroundings. The fact that it is app-based is key to the overall savings you see - you never have to worry about paying to update your system like you do with Micros, Aloha, etc.
Inconvénients
Offline Mode (though I haven't found a POS with a better solution). The limitations on customization of comping/voiding abilities. There isn't a way to schedule happy hour/food discounts without having to create duplicate items with different pricing and placing that menu on a timed schedule - however, these items are always searchable no matter day or time. There is no visibility into user changes of things like timesheets - i.e. a manager could change their own timecard, and there would be no way to prove/cross check. There's no accountability with timecard fraud possibilities.
Fine. When it works...
They are a necessary evil.
Avantages
Easy to use. Nothing too fancy but we don't need it to be fancy. We just need it to work
Inconvénients
Every time there is a malfunction, it's never minor - it's a trainwreck. And then having to deal with customer service. Multiple times witb multiple people. And they never make it up to you - no credit for the inconvenience, nothing. No effort at reaching out to make things right. I Hate having to deal with it when the POS goes down. I always know it will be fucked up and I will lose money out of it and Upserve wont make it 100% right or whole.
Réponse de Upserve
Hi there Robert - thank you for your review. We're sorry to hear that your experience thus far hasn't been great. I took a look at your support tickets and it looks like our Support team has been able to troubleshoot and resolve your issues on the first call. If there's anything else we can help out with or how we can make resolutions quicker for you, please don't hesitate to reach out. Thanks.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Upserve POS - Prix
Upserve POS - Prix
Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.
Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.
Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.
Complete pricing details can be found at https://upserve.com/pricing/
Core: Pairs well with single location restaurants with smaller staff.
Starting at $59/month.
Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $199/month.
Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Starting at $359/month for a single terminal license.
Complete pricing details can be found at https://upserve.com/pricing/
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Upserve POS - Fonctionnalités
Upserve POS - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Plus d'informations sur Upserve POS
Plus d'informations sur Upserve POS
Upserve POS - Principales fonctionnalités
- 24/7 support
- API access
- Access levels settings
- Check merging, splitting & transferring
- Cloud-based storage and analytics
- Full tableside and service counter POS
- Gift card handling
- Hold & send
- Item modification
- Item notes
- Labor costs and scheduling
- Menu creation & customization
- Menu inventory countdown
- Multiple business handling
- Offline mode
- Payments
- Real-time reporting
- Sale tracking tools
- Sales, server and menu reporting
- Search functionality
- Software integration
- Staff management
- Tab management
- Table management
- Ticket printing for kitchen use
- Time clock
- Voids and comps
- iPhone/iPad application
Avantages
Upserve POS - FAQ
Upserve POS - FAQ
Voici quelques-unes des questions fréquentes sur Upserve POS.
Q. Quels sont les types de licence disponibles pour Upserve POS ?
Types de licences disponibles pour Upserve POS :
À partir de: 59,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Non disponible
Core: Pairs well with single location restaurants with smaller staff. Starting at $59/month. Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30. Starting at $199/month. Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations. Starting at $359/month for a single terminal license. Complete pricing details can be found at https://upserve.com/pricing/
Q. Quelles sont les principales fonctionnalités du logiciel Upserve POS ?
Fonctionnalités du logiciel Upserve POS :
- 24/7 support
- API access
- Access levels settings
- Check merging, splitting & transferring
- Cloud-based storage and analytics
- Full tableside and service counter POS
- Gift card handling
- Hold & send
- Item modification
- Item notes
- Labor costs and scheduling
- Menu creation & customization
- Menu inventory countdown
- Multiple business handling
- Offline mode
- Payments
- Real-time reporting
- Sale tracking tools
- Sales, server and menu reporting
- Search functionality
- Software integration
- Staff management
- Tab management
- Table management
- Ticket printing for kitchen use
- Time clock
- Voids and comps
- iPhone/iPad application
Q. Qui utilise Upserve POS ?
Utilisateurs habituels du logiciel Upserve POS :
Entreprises de taille moyenne, PME
Q. Dans quelles langues Upserve POS est-il disponible ?
Langues dans lesquelles Upserve POS est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Upserve POS ?
Types de licences disponibles pour Upserve POS:
Abonnement
Q. Upserve POS prend-il en charge les appareils mobiles ?
Appareils pris en charge par Upserve POS :
Android, iPad
Q. Avec quelles applications Upserve POS peut-il s'intégrer ?
Applications s'intégrant à Upserve POS :
7Shifts, 7Shifts, CrunchTime, Davo Sales Tax, Gusto, Homebase, HotSchedules, MarginEdge, Marketman, SinglePlatform
Q. Quelles sont les ressources d'aide disponibles pour Upserve POS ?
Ressources d'aide disponibles pour Upserve POS :
Base de connaissances, Support téléphonique, Tutoriels vidéo
From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.