HotSchedules

HotSchedules

Planification et gestion du personnel pour les restaurants

4.3/5 (364 avis)

HotSchedules - Présentation

Description du logiciel HotSchedules

HotSchedules est une application de gestion et de planification du personnel conçue pour être utilisée dans les restaurants, les commerces de détail et l'hôtellerie, ainsi que dans les autres entreprises en contact direct avec la clientèle. Sa plateforme automatise les tâches opérationnelles telles que la planification, la communication entre les équipes de quart, les reportings, les prévisions, le recrutement et la formation.

Les utilisateurs peuvent gérer à distance les demandes de congés et de permutation de quarts à l'aide des applications mobiles natives Android et iOS, accessibles à tout le personnel. Stockez les documents et les informations relatives aux employés sur une base de données cloud pour y accéder partout et à tout moment. Utilisez l'outil HotSchedules Recruit pour recruter et embaucher du personnel de manière économique et l'outil "Schoox" pour organiser des formations pour le personnel.

HotSchedules - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

HotSchedules - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, Royaume-Uni, États-Unis
Langues
anglais, espagnol

Captures d'écran

Capture d'écran pour HotSchedules : The HotSchedules platform allows users to manage tasks, scheduled, availability, and more
Capture d'écran pour HotSchedules : The HotSchedules platform allows users to manage tasks, scheduled, availability, and more Capture d'écran pour HotSchedules : The scheduling calendar allows users to create and edit shifts Capture d'écran pour HotSchedules : Sales and labor summary reports provide business insight Capture d'écran pour HotSchedules : Users can view labor snapshots across multiple regions or locations Capture d'écran pour HotSchedules : Swaps can be requested by employees and approved or denied by mangers Capture d'écran pour HotSchedules : Employees can view their own schedule using the mobile app Capture d'écran pour HotSchedules : Reports can be generated to analyze business performance Capture d'écran pour HotSchedules : Managers can review employee's total hours worked and scheduled, and analyze the cost

HotSchedules - Avis

HotSchedules - Avis

Note globale
4.3
/
5 364 avis
Excellent
192

Très bien
128

Moyen
32

Médiocre
4

Mauvais
8

Rapport qualité-prix
4.1
Fonctionnalités
4.2
Simplicité d'utilisation
4.2
Support client
4.2
88% des utilisateurs recommandent cette application
Sean D.

Great for scheduling staff in the restaurant industry

I used this app to schedule a full restaurant staff including FOH BOH and Managers. This tool is incredible useful and negates the need to figure out scheduling most weeks. All employees can submit their availability and I can schedule them badsed off of this availability without thinking to check because it bars me from scheudling people outside of their approved availability. No more scheduling issues!


Traduire avec Google Translate
Rebekah D.

Super Helpful!

HotSchedules has helped immensely with automating requests for time off, approving availabilities, managing schedules for 14 & 15-year-olds who have restrictions on time they can work, etc. The feature where you can switch shifts is especially helpful.


Traduire avec Google Translate
James B.

Simple enough to use for great scheduling

I love to use Hotschedules to make up the schedule a few weeks in advance it’s very easy to check and see who needs what days off and fairly easy to go online and switch shifts with someone that even notifies the manager and they must approve
This software is super easy to set up and use and I would recommend this to anyone looking for help with scheduling


Traduire avec Google Translate
Darla C.

hotschedules review

It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.


Traduire avec Google Translate
Tiara H.

All in one scheduler and social exchange


Traduire avec Google Translate
Sean D.
Secteur d'activité: Logiciels
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Great for scheduling staff in the restaurant industry

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/01/2019
Provenance de l'avis : Capterra

I used this app to schedule a full restaurant staff including FOH BOH and Managers. This tool is incredible useful and negates the need to figure out scheduling most weeks. All employees can submit their availability and I can schedule them badsed off of this availability without thinking to check because it bars me from scheudling people outside of their approved availability. No more scheduling issues!

Avantages

Intuitive User interface
Easy to add new users
Great scheduling utility
incredible for contacting staff on a large scale
Has a mobile app that users can use

Inconvénients

The mobile app costs money so most of my staff refuses to download this app which sends them push notifications in the event I need to contact them all. I believe that since we are already paying to use the software this app should be free to download. Without a login the application is useless so the fact you need to pay to download the app is very ridiculous.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Rebekah D.
Secteur d'activité: Restaurants
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Super Helpful!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/02/2020
Provenance de l'avis : Capterra

HotSchedules has helped immensely with automating requests for time off, approving availabilities, managing schedules for 14 & 15-year-olds who have restrictions on time they can work, etc. The feature where you can switch shifts is especially helpful.

Avantages

Lots of stuff is automated, no need to keep a book for requests off or shift switched. Love being able to tell our employees 'just put your request in HotSchedules'!

Inconvénients

The website is very slow, especially the scheduling page. We have one computer in our entire business that will run it somewhat smoothly. Also, it doesn't remember that you are logged in for any amount of time. If I want to open up HS on a second tab, I have to log in there as well. Mildly infuriating but nothing huge.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

James B.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Simple enough to use for great scheduling

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 17/01/2020
Provenance de l'avis : Capterra

I love to use Hotschedules to make up the schedule a few weeks in advance it’s very easy to check and see who needs what days off and fairly easy to go online and switch shifts with someone that even notifies the manager and they must approve
This software is super easy to set up and use and I would recommend this to anyone looking for help with scheduling

Avantages

First let me start off by saying I have used hotschedules now for years I first started off using it when I worked in restaurants as a server. It was the only way you could know when you work and request time off. Now that I have my own buisness I still use Hotschedules because of how much I like it.
It’s super easy to log on from anywhere and check the schedule adjust the schedule look at upcoming shifts as well as pull up who wants when off for when your making the schedule

Inconvénients

The thing I liked least about Hotschedules is the fact that most the time to download the app on your phone there is a fee and you can’t download the app without paying it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Darla C.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

hotschedules review

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 31/01/2017
Provenance de l'avis : Capterra

It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.

Avantages

Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.

Inconvénients

No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.

Traduire avec Google Translate

Réponse de HotSchedules

Hi Darla!

Thank you for reaching out and providing feedback for us. We're sorry you're having a hard time navigating the scheduling templates. These articles may be of use to you in better explaining the process of scheduling using custom and blank templates and auto-scheduling!

https://help.hotschedules.com/hc/en-us/articles/215565977-HS-How-to-Use-the-Autoscheduler

https://help.hotschedules.com/hc/en-us/articles/218955327-HS-New-Scheduler-Generating-Templates-

https://help.hotschedules.com/hc/en-us/articles/222579107-HS-Templates-and-the-New-Scheduler

If you are still having issues, please contact customer care for assistance!

https://help.hotschedules.com/hc/en-us/articles/222476127-Contact-Us-Customer-Care-Support-

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Tiara H.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

All in one scheduler and social exchange

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/11/2019
Provenance de l'avis : Capterra

Avantages

Users can be grouped into categories based on department, allowing for effective communication without clutter. Also users' title and contact information is kept in a master directory readily available to other users. Another great feature is push notifications regarding company announcements, published schedules, and schedule changes. No need to constantly check the app for changes.

Inconvénients

There is no free version of the app, which could be problematic for some employees. Although not expensive, some users don't like to pay for an app to view their schedule.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
8.5/10
Basé sur 364 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

HotSchedules - Prix

HotSchedules - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.1/5
Basé sur 364 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

HotSchedules - Fonctionnalités

HotSchedules - Fonctionnalités

API
Base de données des employés
Gestion des employés
Gestion des performances
Gestion du recrutement
Importation et exportation de données
Intégration de tiers
Intégration des collaborateurs
Notifications automatiques
Portail des employés
Portail employés
Portail libre-service
Rappels
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Suivi des candidatures
Tableau de bord d'activités
Fonctionnalités
4.2/5
Basé sur 364 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

HotSchedules - FAQ

HotSchedules - FAQ

Voici quelques-unes des questions fréquentes sur HotSchedules.

Q. Quels sont les types de licence disponibles pour HotSchedules ?

Types de licences disponibles pour HotSchedules :

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel HotSchedules ?

Nous n'avons pas d'informations sur les fonctionnalités de HotSchedules.

Q. Qui utilise HotSchedules ?

Utilisateurs habituels du logiciel HotSchedules :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues HotSchedules est-il disponible ?

Langues dans lesquelles HotSchedules est disponible :

anglais, espagnol

Q. Quels sont les types de licence disponibles pour HotSchedules ?

Types de licences disponibles pour HotSchedules:

Abonnement

Q. HotSchedules prend-il en charge les appareils mobiles ?

Appareils pris en charge par HotSchedules :

Android, iPhone, iPad

Q. Avec quelles applications HotSchedules peut-il s'intégrer ?

Applications s'intégrant à HotSchedules :

Aloha POS, DiscoverLink, Ordyx, Plate IQ, Toast POS, Upserve POS, Wisetail LMS

Q. Quelles sont les ressources d'aide disponibles pour HotSchedules ?

Ressources d'aide disponibles pour HotSchedules :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique