HotSchedules

Planification et gestion du personnel pour les restaurants

4,4 /5 (398 avis) Donnez votre avis !

HotSchedules - Présentation

Description du logiciel HotSchedules

HotSchedules est une application de gestion et de planification du personnel conçue pour être utilisée dans les restaurants, les commerces de détail et l'hôtellerie, ainsi que dans les autres entreprises en contact direct avec la clientèle. Sa plateforme automatise les tâches opérationnelles telles que la planification, la communication entre les équipes de quart, les reportings, les prévisions, le recrutement et la formation.

Les utilisateurs peuvent gérer à distance les demandes de congés et de permutation de quarts à l'aide des applications mobiles natives Android et iOS, accessibles à tout le personnel. Stockez les documents et les informations relatives aux employés sur une base de données cloud pour y accéder partout et à tout moment. Utilisez l'outil HotSchedules Recruit pour recruter et embaucher du personnel de manière économique et l'outil "Schoox" pour organiser des formations pour le personnel.

HotSchedules - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

HotSchedules - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie
Langues
anglais, espagnol

Médias

The scheduling calendar allows users to create and edit shifts
Sales and labor summary reports provide business insight
Users can view labor snapshots across multiple regions or locations
Swaps can be requested by employees and approved or denied by mangers
Employees can view their own schedule using the mobile app
The HotSchedules platform allows users to manage tasks, scheduled, availability, and more
Reports can be generated to analyze business performance
Managers can review employee's total hours worked and scheduled, and analyze the cost
Vidéo de HotSchedules Vidéo de HotSchedules Vidéo de HotSchedules Vidéo de HotSchedules Capture d'écran pour HotSchedules : The scheduling calendar allows users to create and edit shifts Capture d'écran pour HotSchedules : Sales and labor summary reports provide business insight Capture d'écran pour HotSchedules : Users can view labor snapshots across multiple regions or locations Capture d'écran pour HotSchedules : Swaps can be requested by employees and approved or denied by mangers Capture d'écran pour HotSchedules : Employees can view their own schedule using the mobile app Capture d'écran pour HotSchedules : The HotSchedules platform allows users to manage tasks, scheduled, availability, and more Capture d'écran pour HotSchedules : Reports can be generated to analyze business performance Capture d'écran pour HotSchedules : Managers can review employee's total hours worked and scheduled, and analyze the cost

HotSchedules - Avis

HotSchedules - Avis

Note globale
4,4
/
5
Excellent
214

Très bien
137

Moyen
35

Médiocre
4

Mauvais
8

Rapport qualité-prix
4,1
Fonctionnalités
4,2
Simplicité d'utilisation
4,2
Support client
4,2
88% des utilisateurs recommandent cette application
Eldridge G.

Your Schedule On The Go!

Wonderful! I can easily access using the app from my phone a comprehensive view of todays roster and more! Helping me as a director plan a shift before I even get to work. Especially important to plan in my business because surprises arise frequently and daily. I can also easily request time off needed through the app, call, text, or even email my staff if needed to. Hot Schedules saves me and my company time, money, and helps our business to stay productive!


Traduire avec Google Translate
Utilisateur vérifié

Great tool to schedule your employees

Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.


Traduire avec Google Translate
Darla C.

hotschedules review

It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.


Traduire avec Google Translate
Jess H.

Extremely helpful!

I would highly recommend. It is easy to set up and is user friendly for all ages. Since it helps with scheduling, dropping shifts and picking up shifts, our Managers are able to focus more of their time on other aspects of the business.


Traduire avec Google Translate
Rebekah D.

Great Features

It's been very useful and helpful in managing scheduling. The pros definitely outweigh the cons!


Traduire avec Google Translate
Eldridge G.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 5 001-10 000 employés
Traduire en français
Traduire en français

Your Schedule On The Go!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/10/2020
Provenance de l'avis : Capterra

Wonderful! I can easily access using the app from my phone a comprehensive view of todays roster and more! Helping me as a director plan a shift before I even get to work. Especially important to plan in my business because surprises arise frequently and daily. I can also easily request time off needed through the app, call, text, or even email my staff if needed to. Hot Schedules saves me and my company time, money, and helps our business to stay productive!

Avantages

I really enjoy the convenience of being able to view your work schedule remotely and anywhere for that matter! Set up an email or a Gmail account and it's delivered right to your inbox! Gone are the days of having to call your employer or having to drive to your place of employment to view it on paper. "Your" time is valuable and let's be honest, none of us want to go to work on our days off for any reason!

Inconvénients

I really and truthfully speaking have nothing negative to include with Hot Schedules. It's been a great software addition to our store and team! If someone did tell me that I had to pick out one feature that I don't care for, I guess it'd be the "How was your shift?" feature that pops up when logging on. That said, it's such a minor dislike and isn't really worth mentioning.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 10 000+ employés
Traduire en français
Traduire en français

Great tool to schedule your employees

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/03/2020
Provenance de l'avis : Capterra

Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.

Avantages

I'm doing schedules for my employees weekly and this app has few great features. Coping, modifying and automatically feeling schedules are only few of them.

Inconvénients

Constantly changing the format. Right after I'm used to one they changing it again.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Darla C.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

hotschedules review

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 31/01/2017
Provenance de l'avis : Capterra

It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.

Avantages

Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.

Inconvénients

No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.

Traduire en français

Réponse de HotSchedules

Hi Darla!

Thank you for reaching out and providing feedback for us. We're sorry you're having a hard time navigating the scheduling templates. These articles may be of use to you in better explaining the process of scheduling using custom and blank templates and auto-scheduling!

https://help.hotschedules.com/hc/en-us/articles/215565977-HS-How-to-Use-the-Autoscheduler

https://help.hotschedules.com/hc/en-us/articles/218955327-HS-New-Scheduler-Generating-Templates-

https://help.hotschedules.com/hc/en-us/articles/222579107-HS-Templates-and-the-New-Scheduler

If you are still having issues, please contact customer care for assistance!

https://help.hotschedules.com/hc/en-us/articles/222476127-Contact-Us-Customer-Care-Support-

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Jess H.
Secteur d'activité: Restaurants
Taille de l'entreprise: 201-500 employés
Traduire en français
Traduire en français

Extremely helpful!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/09/2020
Provenance de l'avis : Capterra

I would highly recommend. It is easy to set up and is user friendly for all ages. Since it helps with scheduling, dropping shifts and picking up shifts, our Managers are able to focus more of their time on other aspects of the business.

Avantages

The ability to save a template for a weekly schedule. At our job we put a schedule out on a weekly basis and we don't have to start from scratch every week. It used to take use 5 hours to do the schedule and now it takes us 1 hour. A huge lifesaver!

Inconvénients

The look of the software feels a tad outdate. Though that is not a huge deal, it tends to have unnecessary pop-ups or "menu" buttons. However, not enough of a con to ever have me consider using a different product.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Rebekah D.
Secteur d'activité: Restaurants
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

Great Features

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/09/2020
Provenance de l'avis : Capterra

It's been very useful and helpful in managing scheduling. The pros definitely outweigh the cons!

Avantages

We use HotSchedules mainly for scheduling and messaging the team (direct messages, broadcasts). The scheduling features are great - we especially love that team members can swap and pick up shifts on their own, that saves us a lot of time. And the broadcast messages are great for getting important information out - everyone looks at their schedule, so everyone sees the broadcasts.

Inconvénients

The website and app are very slow to use. Creating the schedule can be a pain as the interface is very slow, and the app will load for several seconds between each page while navigating. This can lead to some frustration.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
8,5/10
Basé sur 398 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

HotSchedules - Prix

HotSchedules - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,1/5
Basé sur 398 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

HotSchedules - Fonctionnalités

HotSchedules - Fonctionnalités

API
Base de données des employés
Gestion des employés
Gestion des performances
Gestion du recrutement
Importation et exportation de données
Intégration de tiers
Intégration des collaborateurs
Notifications automatiques
Portail des employés
Portail employés
Portail libre-service
Rappels
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Suivi des candidatures
Tableau de bord d'activités
Fonctionnalités
4,2/5
Basé sur 398 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

HotSchedules - FAQ

HotSchedules - FAQ

Voici quelques-unes des questions fréquentes sur HotSchedules.

Q. Quels sont les types de licence disponibles pour HotSchedules ?

Types de licences disponibles pour HotSchedules :

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel HotSchedules ?

Nous n'avons pas d'informations sur les fonctionnalités de HotSchedules.

Q. Qui utilise HotSchedules ?

Utilisateurs habituels du logiciel HotSchedules :

PME, Grandes entreprises, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues HotSchedules est-il disponible ?

Langues dans lesquelles HotSchedules est disponible :

anglais, espagnol

Q. Quels sont les types de licence disponibles pour HotSchedules ?

Types de licences disponibles pour HotSchedules:

Abonnement

Q. HotSchedules prend-il en charge les appareils mobiles ?

Appareils pris en charge par HotSchedules :

Android, iPhone, iPad

Q. Avec quelles applications HotSchedules peut-il s'intégrer ?

Applications s'intégrant à HotSchedules :

Aloha POS, DiscoverLink, Ordyx, Plate IQ, Toast POS, Upserve POS, Wisetail LMS

Q. Quelles sont les ressources d'aide disponibles pour HotSchedules ?

Ressources d'aide disponibles pour HotSchedules :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique