HotSchedules

HotSchedules

Planification et gestion du personnel pour les restaurants

4.3/5 (315 avis)

HotSchedules - Présentation

HotSchedules est une application de gestion et de planification du personnel conçue pour être utilisée dans les restaurants, les commerces de détail et l'hôtellerie, ainsi que dans les autres entreprises en contact direct avec la clientèle. Sa plateforme automatise les tâches opérationnelles telles que la planification, la communication entre les équipes de quart, les reportings, les prévisions, le recrutement et la formation.

Les utilisateurs peuvent gérer à distance les demandes de congés et de permutation de quarts à l'aide des applications mobiles natives Android et iOS, accessibles à tout le personnel. Stockez les documents et les informations relatives aux employés sur une base de données cloud pour y accéder partout et à tout moment. Utilisez l'outil HotSchedules Recruit pour recruter et embaucher du personnel de manière économique et l'outil "Schoox" pour organiser des formations pour le personnel.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Royaume-Uni, États-Unis

Langues

anglais, espagnol

HotSchedules - Avis

Note globale
4.3/5
88% d'avis positifs
160
Excellent
117
Très bien
30
Moyen
3
Médiocre
5
Horrible
Carisa D.
Traduire avec Google Translate

General Manager and partner

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/02/2017
Provenance de l'avis : Capterra

It is very difficult to get responses from customer support. It will take a day and up to 3 to hear anything back and that is in several different support groups. Also, the fact that you get shuffled from one type of support to another is quite frustrating. When you start you have 1 person that owns the majority of the experience.She was great! But once you get passed on to customer support it feels like you are lost.

I also have an issue with the scheduling functionality. It is impossible to view an entire day of a schedule either in the schedule or the template. There used to be a button at the top of the schedule that allowed you to see the entire day, who was scheduled in each station, all at a glance. The new functionality makes it incredibly difficult to manage the level of staff on a shift.

Avantages

The logbook feature, the advanced floor maps (which are an additional cost..), and the messaging feature.

Inconvénients

Again the scheduling software is not very user friendly. Clearly there were some adjustments made that helped with writing a schedule, but not being able to view it as easily is frustrating.

Réponse de HotSchedules

Hey Carisa!

Thank you for the feedback. We apologize for the frustration you've been experiencing with our product and customer support services. Here is an article to an overview of the new scheduler that might be helpful.

https://help.hotschedules.com/hc/en-us/articles/218408118-HS-New-Scheduler-Overview

Please reach out if you are continuing to experience difficulty with the software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Greg L.
Traduire avec Google Translate

This software is easy to use and a great way to communicate.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 08/08/2017
Provenance de l'avis : Capterra

The largest benefit was time management. I have a lot more time to do other things that improve our guest's experience, which is the bottom line of my job.

Avantages

The communication side of it is great. I have less meetings now that I can send out mass messages. The scheduler itself is top notch. I can move shifts around quickly using the quick keys and copying schedules is a snap. Having the freedom to do my schedule anywhere and being able to approve or deny schedule changes from my phone makes those decisions more informed. We use it to document all incidents good and bad on employees, so when an evaluation comes around you have all that information at your fingertips. It makes a great reservation scheduler. The roster report is the first thing I print out in the mornings to make sure everyone is here and where they are supposed to be and if they are not I have all the phone numbers on that sheet. The fact that it gives you the number of hours for everyone helps with creating budgets for the week.

Inconvénients

My biggest complaint is that part of the expense for the is put on the employee. I know it's very little but some employees don't have a bank account or credit card and have trouble making the purchase. It seems to me that the revenue generated by that could be built into the cost of the software on the employer side.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Garret B.
Traduire avec Google Translate

Good Scheduler

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/09/2018
Provenance de l'avis : Capterra

Overall its very good. I don't have much issue with it, but the UI could be definitely be better.

Avantages

Hotschedules won our business by having the best Aloha POS integration of all the companies we spoke with. Employees that are added to our system are automatically synced with Hotschedules so you can quickly begin adding them to the schedule. The integration also allows us to restrict employees from clocking in too early or late with saves labor and allows you to quickly identify the less punctual employees. Finally, the integration also pulls historical sales data from our POS and uses it to establish a good sales forecast that you can use to budget your labor accurately.

Inconvénients

The app and website are just not as intuitive and streamline as I would like. Previously we had used PeopleMatter schedule, which had a much less cluttered and more user friendly interface. Hotschedules also starts to think it knows how to schedule better than the manager and will start adding "House Shifts" to your schedule that employees can pick up, which frustrates me when I really don't need that shift covered.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Diandra D.
Traduire avec Google Translate

Great scheduling ap

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/05/2019
Provenance de l'avis : Capterra

One of the best scheduling websites I've ever seen or used.

Avantages

As a user, I love how easy this product is. You can view your schedule, see who else is working, and swap and release shifts without an issue. It has an easy to use web browser, and mobile ap (although you do pay for it) so you can use hotschedules whichever way you prefer. It also has a great messaging system which allows you to message entire groups of people at once (management, kitchen, servers). It also tells you how many people are ahead of you on a wait list for a shift you picked up. The autopick up function is excellent as well for when you need to get a shift and non are available.

Inconvénients

I am not a fan of the most recent update. Prior, you would be able to "see all schedule" and see the entire week, alphabetically, where everyone was working etc. Now however, you can't see the weekly schedule at once and you need to click day by day. This can be challenging when trying to swap shifts with other staff, or see others schedules.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

8.0/10
Anthony R.
Traduire avec Google Translate

Hotschedules Implimentation

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/02/2017
Provenance de l'avis : Capterra

I recently signed up for hotschedules for my business that opens up in March. The support staff was great and very knowledgable in questions I had for hotschedules.

Avantages

I love that this software is more comman than it use to be. Most employees hired have heard or used hotschedules which makes the transition alot easier. Communication threw hotschedules makes this program a must for any business that has a decent sized staff

Inconvénients

Software is great however it is a little pricey for what it does. Dont get me wrong its great but just a hair high

Réponse de HotSchedules

Anthony,

We know you're very busy, so thank you for taking time out of your day to provide us feedback. We appreciate your role in our community.

If you have any specific suggestions for product enhancements, please do not hesitate to voice your thoughts on our community forum page!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Happy Scheduling!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Recommandation utilisateur
8.6/10
Calculé à partir de 315 avis
Comparatif avec les logiciels similaires : recommandation utilisateur

HotSchedules - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4/5
Calculé à partir de 315 avis
Comparatif avec les logiciels similaires : rapport qualité-prix

HotSchedules - Fonctionnalités

  • API
  • Base de données des employés
  • Gestion des employés
  • Notifications automatiques
  • Portail employés
  • Rapports et statistiques
  • Suivi du temps et des absences
  • Tableau de bord d'activités

  • Gestion des recrutements
  • Importation et exportation de données
  • Intégration de tiers
  • Intégration des collaborateurs
  • Portail des employés
  • Portail libre-service
  • Rappels automatiques
  • Rapports en temps réel
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Suivi des candidatures
Fonctionnalités
4.2/5
Calculé à partir de 315 avis
Comparatif avec les logiciels similaires : note sur les fonctionnalités

HotSchedules - FAQ

Voici quelques-unes des questions fréquentes sur HotSchedules.

Q. Quels sont les types de licence disponibles pour HotSchedules ?

Types de licences disponibles pour HotSchedules :

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel HotSchedules ?

Nous n'avons pas d'informations sur les fonctionnalités de HotSchedules.

Q. Qui utilise HotSchedules ?

Utilisateurs habituels du logiciel HotSchedules :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues HotSchedules est-il disponible ?

Langues dans lesquelles HotSchedules est disponible :

anglais, espagnol

Q. Quels sont les types de licence disponibles pour HotSchedules ?

Types de licences disponibles pour HotSchedules:

Abonnement

Q. HotSchedules prend-il en charge les appareils mobiles ?

Appareils pris en charge par HotSchedules :

Android, iPhone, iPad

Q. Avec quelles applications HotSchedules peut-il s'intégrer ?

Applications s'intégrant à HotSchedules :

Aloha POS, DiscoverLink, Ordyx, Plate IQ, Toast POS, Upserve POS, Wisetail LMS

Q. Quelles sont les ressources d'aide disponibles pour HotSchedules ?

Ressources d'aide disponibles pour HotSchedules :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique