SupaTools - Prix, fonctionnalités, avis et comparateur de logiciels

SupaTools

ITIL Service Management, CMDB, Change & Asset Management

4.8/5 (10 avis)

SupaTools - Présentation

SupaTools comprises 4 modules that can be combined to deliver a fully integration solution, which are: SupaCMDB offers Configuration and Change, SupaDESK offers Service Desk ticketing, SupaRELEASE offers advanced Release Management and SupaSTOCK offers Inventory Management.

SupaCMDB can be used to document your environment, with tools for importing spreadsheet data and visualizing CI relationships. The extensible schema enables you to record and track key asset data, and report on it how you need. Comprehensive Change Management ensures that you can put the necessary controls in place to ensure only authorized changes occur in your environment.

SupaDESK is a fully-featured Help Desk system, with multi-level service definition, e-mail ticketing and SLA support. Customers can be defined and linked directly with the services they use. KPI reporting and statistics reporting provides management with the data they need for trend analysis.

SupaDESK Mobile enables users in the field to manage their tickets, with direct real-time access to their work queue from a mobile device.

Deployed as either a cloud service or internally on your network supporting Windows or Linux, SupaTools can be deployed the way you need it.

Prix

À partir de
$200/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Allemagne, Mexique, Royaume-Uni, États-Unis

Langues

anglais

SupaTools - Avis

Note globale
4.8/5
100% d'avis positifs
8
Excellent
2
Très bien
0
Moyen
0
Médiocre
0
Horrible

Hawkins Service Desk Review

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 24.11.2016
Provenance de l'avis : Capterra

In general the experience is good.
1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
2. Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.
3. Agents work on more than one ticket the same time and would like to keep the ticket open - although a ticket can be opened in a new window it only shows the "edit" view and not all information required (e.g. notes) to actively work on a ticket
4. Cannot exclude child-related incidents from SLAs
5. Admin manual to be more comprehensive on the how to do that what to do.
6. In instances when we want to add a picture, we need to save it as a document before it can be an attachment - it would be better to copy and paste the picture (especially in the knowledge base, but this can also be applied when we want to send a printscreen to a user via notes or notify) - we communicate a lot with vendors and need to send them printscreens as certain test are done. Because of the extra steps to be added to allow this in SupaTOOLS, the team tends to bypass SupaTOOLS and send comms via their mail accounts. This means I have to manage this factor as well.

Chris has been more than supportive and quick to respond, which I appreciate.

Avantages

Tasking capability

Inconvénients

Reporting
Reminders not configured

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

SupaTools provides our organization with quality applications that are critical to our business.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19.02.2018
Provenance de l'avis : Capterra

ITIL/ITSM rules management and enforcement.
External applications extension and integration.
Security policy enforcement.
MRP functionality.
Historical reporting for trend analysis.
Full Lifecycle management.
Outstanding vendor support.

Avantages

The COTS version of the application feature rich and is flexible enough to customize for company-specific requirements. The ITIL process-based, ITSM software helps us enforce our business processes and rules. It has very granular user authorization features and profiles that help us easily update, maintain and enforce our security principles. Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding. They have always accommodated our requests, and in some cases helped us make design/integration decisions that prevented issues further down the line.

Inconvénients

The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

As Supatools Administrator for the past eight years, I find the software outstanding.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17.07.2017
Provenance de l'avis : Capterra

Avantages

The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities. The most popular functions reported by the users is quick search and the ability to create views using multiple configuration items. As administrator, I find Supatools easy to manage with the help of Administrator and Tools & Utilities modules. There are so many areas that can be configured by the administrator, all are easy and straight forward. Most of all, the Supatools team are very responsive and will assist in any way needed.

Inconvénients

The only con I have found in using Supatools is large reports sometimes time-out depending on network utilization.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Easy to Implement and Use

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11.04.2017
Provenance de l'avis

Avantages

Very easy and straight forward implementation. We did it without any assistance just by following installation guide.
Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects.
SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes.
Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.

Inconvénients

Support team is always there to assist in case of problem or issue. Nothing negative to say about them!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Diamond In The Rough

Publié le 21.05.2015
Provenance de l'avis

It's was almost comical when sitting in the demo and you ask those questions, "What about this scenario?" and then it's a quick "Yep, we can do that. Here is how you could approach that.". In most instances, you can take the core software and make it your own with relative ease. The support has been fantastic in responsiveness and answering questions about how to make the application fit our business. Before we used supaTools, we were floundering with what assets we had and what tickets were our priority. With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.

Avantages

The environment is web-based and has a lot of different automation and integration points including active directory for logins. We utilize email ingestion through our Office365 account and it works like a champ for creating tickets and responding to tickets via email. The core allows you to add, remove, change features and fields with ease. Templates are key for incidents, which you can create many of to allow customers to fill in minimal aspects of an issue while still giving you pre-populated fields for reporting and SLA needs.

Inconvénients

With any highly customizeable system, you run the risk of making things too complicated.If you have your internal processes defined well, it makes the transition to this product very easy.

SupaTools - Prix

À partir de
$200/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix
User level pricing up to 10,000 Configuration Items. Same pricing for both SaaS and on premise options. See web site for price list.

SupaTools - Fonctionnalités

  • Active Directory integration
  • CMDB Foundation
  • Cloud or On-premise
  • Configuration Management
  • Custom Reporting
  • Discovery integration
  • E-mail ticketing
  • Fully Customizable
  • ITIL Compatible
  • Impact Analysis Tools
  • Integration APIs
  • Mobile enabled
  • Multi-tenancy
  • Rapid deployment
  • Request Fullfilment
  • Spreadsheet Imports
  • Task workflow

SupaTools - Avantages

SupaTools can benefit any company who are relying heavily on spreadsheet data, or poorly documented environments managed by indispensable staff who retain technical knowledge. Get that data into a centralized, fully integrated system and reduce risk now!

SupaTools - FAQ

Voici quelques-unes des questions fréquentes sur SupaTools.

Q. Quels sont les types de licence disponibles pour SupaTools ?

Types de licences disponibles pour SupaTools :

À partir de: $200/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

User level pricing up to 10,000 Configuration Items. Same pricing for both SaaS and on premise options. See web site for price list.

Q. Quelles sont les principales fonctionnalités du logiciel SupaTools ?

Fonctionnalités du logiciel SupaTools :

  • Active Directory integration
  • CMDB Foundation
  • Cloud or On-premise
  • Configuration Management
  • Custom Reporting
  • Discovery integration
  • E-mail ticketing
  • Fully Customizable
  • ITIL Compatible
  • Impact Analysis Tools
  • Integration APIs
  • Mobile enabled
  • Multi-tenancy
  • Rapid deployment
  • Request Fullfilment
  • Spreadsheet Imports
  • Task workflow

Q. Qui utilise SupaTools ?

Utilisateurs habituels du logiciel SupaTools :

Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues SupaTools est-il disponible ?

Langues dans lesquelles SupaTools est disponible :

anglais

Q. Quels sont les types de licence disponibles pour SupaTools ?

Types de licences disponibles pour SupaTools:

Abonnement

Q. SupaTools prend-il en charge les appareils mobiles ?

Appareils pris en charge par SupaTools :

Android, iPhone

Q. Avec quelles applications SupaTools peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par SupaTools.

Q. Quelles sont les ressources d'aide disponibles pour SupaTools ?

Ressources d'aide disponibles pour SupaTools :

Forum, Support en ligne, Support téléphonique

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