Suivez et participez à des conversations en ligne pertinentes pour votre marque.
4.7/5 (129 avis)Fiable et facile à utiliser, Brand24 est une solution de surveillance des médias employée par des entreprises de toutes tailles pour suivre, engager et analyser des conversations en ligne et en temps réel sur leurs marques, produits et concurrents.
Brand24 fournit une solution qui permet aux utilisateurs de réagir instantanément aux mentions relatives à leur entreprise, de suivre les commentaires positifs des ambassadeurs de marque ou de répondre à un client insatisfait avant que la situation ne dégénère.
Aujourd'hui, la majorité des consommateurs font des recherches en ligne avant de prendre une décision d'achat. Brand24 fournit aux entreprises les outils nécessaires pour trouver ces leads, identifier où promouvoir les produits et obtenir des informations sur les clients.
Avantages
Firstly, what I love the most about this application is its social monitoring capabilities. If someone mentions me, across any social media, I can get to them right away and respond. Not just keeping a close watch on our brands and products, it has also helped us explore business possibilities, insights and improve conversion rates. I found the customer service to be extremely responsive and helpful. Brand24 is very user-friendly, easy to navigate and intuitive, you don’t need a lot of technical knowledge to be a pro at using it! We can compose immense and crisp reports about our brands using this application.I have had very good experience with their customer support team.
Inconvénients
The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version. The searchability and analytics features, if improved could make the application perfect. I hope they upgrade the sentiment recognition feature.
Avantages
Brand24 not only can look into mentions of your brand and products but also can help you find new customers and business possibilities. Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time. Notifications work perfect, e-mail alerts work great, reports in PDF are just so pretty that you want to send them further to your customers, without any corrections. Also, it provides with many interesting results you wouldn't find on your own.
Inconvénients
It can be a bit complicated if you have never used it before - but onboarding process is great, customer support is really well-maintained and also there are many extra materials such as webinars and knowledge base to clarify some things for you.
Many times I'm notified of a new link to our website before the writer who may have done a guest post on someone else's website. When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.
Avantages
Simply put, the Dashboard is good. It's ability to quickly provide a once-over look that provides a quick snapshot of everything that's going with the social media profiles I and my team are managing. Also, importantly is the competition tracking on social it also allows. This is very good!
Inconvénients
There are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.
Avantages
This application helps you to respond to all those who mention you online. This feature helps you to know those sites wherein you are being mentioned. There is no learning curve as such, though the appearance of all the features may confuse the users in the beginning. However, the customer support team helps a lot during the procedure. They help to keep a regular track of all the pages being managed. Their email alerts are also working brilliantly.
Inconvénients
It is very costly. There should be a smaller price put for it so that it could be affordable for all. Also, the mobile application does not provide the same level of satisfaction as the desktop version.
Fast results that are easy to comprehend, and customised reports that anyone could easily understand.
Avantages
Easy of use, clear sections and way of operation. I like the way the summary is outlined. Also, it collects data from the past - not so many/but compared to others tools, it does a great job.
Inconvénients
Maybe the fact that not so many user get it from the first time how to add more keywords, after their launch a project. Also, sentiment analysis not so operating in greek language.
Voici quelques-unes des questions fréquentes sur Brand24.
Types de licences disponibles pour Brand24 :
À partir de: 49,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Brand24.
Utilisateurs habituels du logiciel Brand24 :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles Brand24 est disponible :
tchèque, danois, néerlandais, anglais, finnois, français, allemand, indonésien, italien, norvégien, polonais, portugais, espagnol, suédois, turc
Types de licences disponibles pour Brand24:
Abonnement
Appareils pris en charge par Brand24 :
Android, iPhone
Applications s'intégrant à Brand24 :
NapoleonCat, Slack, Slack
Ressources d'aide disponibles pour Brand24 :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
