Chargify

Chargify

Facturation récurrente et gestion des abonnements

4.4/5 (194 avis)

Chargify - Présentation

Chargify est une plateforme de gestion des factures récurrentes et des abonnements conçue pour les activités par abonnement. Celle-ci vise à mettre fin au goulot d'étranglement de facturation en fournissant des outils de gestion d'offres, facturation récurrente, conservation des revenus, analyse, intégrations tierces, etc.

Au centre de la plateforme de Chargify se trouve un moteur qui alimente plus de 100 000 scénarios de facturation récurrents uniques "prêts à l'emploi". Sans écrire de code de facturation personnalisé, les entreprises peuvent lancer des produits rapidement avec une facturation exacte et expérimenter avec les types de licence pour optimiser les revenus récurrents.

En plus de la facturation, Chargify gère l'ensemble du cycle de vie du client. Avec Chargify au cœur du processus d'abonnement, les entreprises peuvent générer des revenus, fournir un service client amélioré, fidéliser les clients et surveiller tous les indicateurs associés, éliminant ainsi le besoin de solutions personnalisées et de nombreux outils tiers.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Amérique latine, Royaume-Uni, États-Unis

Langues

anglais

Chargify - Avis

Note globale
4.4/5
90% d'avis positifs
101
Excellent
73
Très bien
15
Moyen
1
Médiocre
4
Horrible
Allison C.
Traduire avec Google Translate

I wish I found this sooner

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/09/2019
Provenance de l'avis : Capterra

I use Filemaker pro. I used to have to keep track of client information such as billing period and contact them to get the authorization to charge them each period. It was really ridiculous. Now everything is completely automated. Chargify does everything and sends me notifications to let me know how things are going. My experience has been a ten and I hope Chargify does more marketing so that more business can be sure to find them.

Avantages

The customer service at Chargify is unmatched. While within your account you can choose to chat with a representative who is competent and will quickly solve whatever issue or question you have. They are able to provide direct links within your account to help you navigate and set up whatever you are trying to do.

Chargify allows you to set up several different billing strategies easily and efficiently. The possibilities are endless. The support center is extremely detailed and helps you gain a full working knowledge of all the available features so that you can be sure to take advantage of them.

Inconvénients

You get what you pay for and the steep price of this comes with steep rewards and benefits. If you paid less you still wouldn't get half of what they have to offer.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Utilisateur vérifié
Traduire avec Google Translate

Robust system, particularly for API usage

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/02/2019
Provenance de l'avis : Capterra

We came from a competing service where the tech support had devolved. We needed an API that was robust enough to let us convert our existing payment system quickly, which Chargify's did. The customer service and tech support along the way has been excellent. As PCI compliance became more rigorous, we moved to using their hosted public payment pages, which allows us to reduce/remove PCI compliance on our side. However, the public pages do come with some limitations in that customizing them requires knowledge of CSS and Javascript to control various elements. Overall, however, our transition to, and continued use of Chargify has been a great experience and I would recommend them to anyone looking for a merchant account payment processor.

Avantages

- API functions to handle almost any processing request you can think of
- Great tech support (actual knowledgeable techs, not script-readers)
- System uptime seems stable and reliable
- Hosted public payment pages helps reduce PCI compliance requirements

Inconvénients

- Cost is a bit on the high side, but not outside the realm of its competition.
- Geared strongly for recurring payments, lacking easy single-charge functions (in particular, scheduling a single charge on the future date).
- Customizing the public payment pages could be easier with options to display/hide various components instead of relying on merchant to create CSS/Javascript to control them.
- ACH support limited to only a couple of merchant account providers. In our case, this requires us to use a separate e-check payment processor, resulting it maintaining two distinct payment processes on our side.

Réponse de Chargify

We're glad that your experience with Chargify has been a great experience & appreciate the review. We are always looking to improve our service & value this feedback when prioritizing updates!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Ed N.
Traduire avec Google Translate

Amazing billing flexibility

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 11/09/2019
Provenance de l'avis : Capterra

Overall very good. The software is quite complex to fully understand and the sales process could be a bit more transparent.

Avantages

The ability to flexibly manage our subscription products. Our previous management system for direct debits did not offer the flexibility other than to set up and cancel a direct debit subscription. Chargify now allows us to administer multiple things including placing accounts on hold, changing billing date, changing amounts etc.

Inconvénients

We started using the software, integrating with GoCardless. We were one of the first to use this new integration and there were and still are a few limitations. However, the customer support has been excellent and they are very receptive to accommodating our enhancements and feature requests.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
James S.
Traduire avec Google Translate

Very good for specific use cases, with other functionality not adequate

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 10/09/2019
Provenance de l'avis : Capterra

We wanted to manage subscriptions, feed quickbooks with info for revenue reporting, and track churn/MRR/ARR. But, we can only manage subscriptions with it and can' achieve the other goals.

Avantages

Good APIs
Easy setup
Simple UI
Lots of analytics
Good at monthly subscriptions with credit card billing

Inconvénients

Non-monthly subscriptions are not handled well and not incorporated into MRR/ARR properly when there are mid-cycle change
Revenue recognition severely lacking for anything but monthly, credit card subscriptions
Invoice handling severely lacking
Integration capabilities for quickbooks are inadequate for anything but monthly credit card subscriptions
Webhooks almost there but key data points are missing from key webhooks, like a customer ID on an invoice generated or invoice payment

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Utilisateur vérifié
Traduire avec Google Translate

Great Product, Don't Give a Hoot About Customers

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/09/2019
Provenance de l'avis : Capterra

We've been (sadly) a long-time user of Chargify. Eventually, we will switch to just using native Stripe. Chargify is just a GUI on top of native Stripe and native Stripe has come a long way over the last few years.

Anyway, Chargify got new leadership a few years ago. Their CEO told me via email and on the phone that they would not raise our prices without an adequate heads-up. Well, they did. And they raised them by 10x (TEN!!!) with one month's notice. As a consolation, they gave me $20/month off. Thanks for being so damn generous with your long-time users.

They justified it by saying their development costs have soared as they've worked to develop new and rather poorly rolled out new features that aren't as good as other tools. For example, their analytics is absolute garbage.

To make matters worse: Just recently, there was a BIG bug as they switched their API calls to Stripe where Chargify was calling the ORIGINAL card a user signed up with as opposed to the default one in Chargify. We notified them about this in late August and they passed the buck to Stripe. Well, it was NOT Stripe's fault.

After a lot more back and forth emails, they finally admitted that this was on their end and fixed the bug. But that's after we've had to process thousands of dollars in refunds.

STAY AWAY. Use Native Stripe. Chargify is a rip off.

Avantages

- Ease of Use
- Dunning management
- Filtering of data

Inconvénients

- Raise Prices 10x on Customers
- Buggy
- Analytics
- Support
- They don't care about their customers
- As you grow, their logic of how they handle Products/Coupons is really, really poorly designed.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10

Chargify - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Chargify - Fonctionnalités

  • API
  • Analyse financière
  • Facturation
  • Gestion des factures
  • Intégration comptable
  • Intégration de tiers
  • Paiements électroniques
  • Prise en charge de plusieurs devises
  • Rapports et statistiques
  • Traitement des factures

  • Données en temps réel
  • Gestion de la comptabilité
  • Gestion de la conformité
  • Gestion des flux de travail
  • Importation et exportation de données
  • Notifications automatiques
  • Rapports personnalisables
  • Réceptions
  • Suivi des frais
  • Tableau de bord d'activités

Chargify - FAQ

Voici quelques-unes des questions fréquentes sur Chargify.

Q. Quels sont les types de licence disponibles pour Chargify ?

Types de licences disponibles pour Chargify :

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Chargify ?

Nous n'avons pas d'informations sur les fonctionnalités de Chargify.

Q. Qui utilise Chargify ?

Utilisateurs habituels du logiciel Chargify :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues Chargify est-il disponible ?

Langues dans lesquelles Chargify est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Chargify ?

Types de licences disponibles pour Chargify:

Abonnement

Q. Chargify prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Chargify.

Q. Avec quelles applications Chargify peut-il s'intégrer ?

Applications s'intégrant à Chargify :

Ambassador, Bitium, Braintree, GetResponse, Hatchbuck, Kissmetrics, LeadDyno, Shopify, Stripe, Workato

Q. Quelles sont les ressources d'aide disponibles pour Chargify ?

Ressources d'aide disponibles pour Chargify :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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