Inspectlet

Inspectlet

Heatmaps and Session Recording Analytics

4.3/5 (18 avis)

Inspectlet - Présentation

Inspectlet records videos of your visitors as they use your site, allowing you to see everything they do. See every mouse movement, scroll, click, and keypress on your site.

Discover where visitors are getting confused on your site and what's getting their attention. Start to understand their mindset and increase your conversion rate!

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Gratuit
Licence unique
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

Inspectlet - Avis

Note globale
4.3/5
83% d'avis positifs
9
Excellent
6
Très bien
3
Moyen
0
Médiocre
0
Mauvais
Clay A.
Traduire avec Google Translate

The absolute best way to see what your customer sees

Logiciel utilisé tous les mois pendant plus d'un an
Publié le 10/09/2019
Provenance de l'avis : Capterra

I just love the insight it gives me. You can learn so much watching over the shoulder of a user that is using your product. You can see when they are confused what to do next, you can see when they try to click on things that aren't clickable, you can even see errors they encounter. Inspectlet allows you to do this without the user ever knowing. I do believe sensitive data is scrubbed so you can't watch somebody enter CC info for example so it does seem secure.

Avantages

Inspectlet has been so valuable for me so far to help me know what issues my customers are running into with our reservation system. All I had to do was paste a piece of code onto my website (wordpress has plugins for this.. or use Google scripts manager). Once I did that, I just log in to my dashboard occassionally and there will be a whole list of screen recordings from all my recent guests. I just click on a recording to watch their screen and watch their mouse to see what they try to click on and overall the experience they have. I have been able to make our reservation system work much better by watching to see what pain points the users encounter. For example, when clicking on the date range input that displays the calendar so they can select a date range, I saw that many people were trying to click on the calendar icon next to the input and nothing was happening. I have not fixed that so that when the calendar icon is clicked, the calendar is displayed like they are expecting. It is little things like this that I have realized through watching inspectlet recordings could make my guests experience more seamless. I highly recommend inspectlet to allow you to "watch over the should" of your customers to see what problems they run into that you would otherwise never find out about.

Inconvénients

The screen recordings are actually a video, i believe they just record where their mouse is and where they click and when they scroll and so forth, and then when they play back the recording, they just re-display the page and do all the things the user did. I'm sure this is MUCH more efficient that storing video files, but it does lead to some of the recordings not being exactly 100% as the customer saw things. But it still gives me a good idea. Video would be way to data intensive and there would be no way there could be a free tier of this service.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Panneer S.
Traduire avec Google Translate

The best of analytics - Great Visual representer

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 22/03/2019
Provenance de l'avis : GetApp

The benefits you derive through Inspectlet is unimaginable you can actually feel the user interaction and identify the areas where we can keep important elements of a website.

Avantages

Inspectlet is the future of analytics, The best about Inspectlet it gives as the visual interpretation of how user is interacting with the website, where he is focusing more with the heat map, almost every session gives a good understanding about the website.

Inconvénients

The least about Inspectlet,when it records user sessions, the same sessions is stored in multiple files so to view and understand it's bit complex.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Sam Z.
Traduire avec Google Translate

Good tool to monitor your website

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/11/2018
Provenance de l'avis : GetApp

Avantages

The company I am working they have many websites and its very difficult to find where the user-facing issue, I have fixed many design issue using Inspectlet, it is easy to use and also it's very useful for visitor activity monitoring.

Inconvénients

the searching filter is difficult because some time tags are not working properly, also it pricing is high if you have more then 3 websites.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
James S.
Traduire avec Google Translate

Was incredible because it is too easy to use.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 04/06/2018
Provenance de l'avis : Capterra

My website now has much more traffic. I can see what users think about my business in order to improve the services I offer. So thanks to this software I can look for solutions to solve what users do not like.

Avantages

I love this software too much for the ease of its handling, and also it is super economical. This software offers you a video where it explains to you all the information about the communication with other users, these videos seem great to me. All tools in this software are very useful.

Inconvénients

What I dislike a litlle bit about this software is that I can not configure everything in my own way, so I have to be too specific with the administration to it shows the design that I want. Therefore the interface is somewhat complicated.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Mark W.
Traduire avec Google Translate

Great Visitor Activity Monitoring Tool!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 18/01/2018
Provenance de l'avis : Capterra

Avantages

I recently discovered this tool. Been using this for about two months. This tool is a gateway to identify all the issue. In the past when i used to get complain that "something was not working", I used to have very hard time identifying issue to fix it. With Inspectlet, I can pinpoint to the issue and address, and resolve the issue. Excellent tool to view all the movement on the site.

Inconvénients

Searching is little slow when searching over large number of data. I wish that it does not bill by page views from the excluded IP address. Billing is little interesting. If I hit the limit, then I would have to pay again. It would be nice to have pro rated charge after exceeding allocated page views.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Inspectlet - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Gratuit
Licence unique
Abonnement
Rapport qualité-prix

Inspectlet offers free plans for life with no credit card required! If you want to record more sessions or have more functionality that what our free plan offers, you can upgrade at any time. Although we don't require an annual commitment, we will offer discounts to those who are willing to make the commitment.

Inspectlet - Fonctionnalités

  • Analyse en temps réel

  • API
  • Analyse des tendances
  • Analyse visuelle
  • Business Intelligence
  • Création de tableaux de bord
  • Données en temps réel
  • Filtrage des données
  • Graphiques
  • Importation et exportation de données
  • Interface glisser-déposer
  • Intégration de tiers
  • Monitoring
  • Outils de collaboration
  • Rapports ad hoc
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports personnalisables
  • Tableau de bord d'activités
  • Visualisation de données

Plus d'informations sur Inspectlet

Inspectlet - Principales fonctionnalités

  • Deep Integration with Other Analytics Services
  • Enterprise Grade Support
  • Eye-Tracking Heatmaps
  • Flawless Form Analytics
  • Mobile Recording and Tracking
  • Powerful Conversion Funnel Analysis
  • REST Reporting API
  • Seamless AJAX and Single Page App Support
  • Session Recording and Visitor Playback
  • Target Users Through Various Options
  • User and Visit-level Tagging Controls

Avantages

Learn priceless information from observing your potential customers. See exactly what users are looking for and how they use your site. Understand their mindset and increase your conversion rate. Discover where visitors are getting confused on your site and what's getting their attention.

Inspectlet - FAQ

Voici quelques-unes des questions fréquentes sur Inspectlet.

Q. Quels sont les types de licence disponibles pour Inspectlet ?

Types de licences disponibles pour Inspectlet :

Type de licence: Gratuit, Licence unique, Abonnement

version d'essai gratuite: Disponible

Inspectlet offers free plans for life with no credit card required! If you want to record more sessions or have more functionality that what our free plan offers, you can upgrade at any time. Although we don't require an annual commitment, we will offer discounts to those who are willing to make the commitment.

Q. Quelles sont les principales fonctionnalités du logiciel Inspectlet ?

Fonctionnalités du logiciel Inspectlet :

  • Deep Integration with Other Analytics Services
  • Enterprise Grade Support
  • Eye-Tracking Heatmaps
  • Flawless Form Analytics
  • Mobile Recording and Tracking
  • Powerful Conversion Funnel Analysis
  • REST Reporting API
  • Seamless AJAX and Single Page App Support
  • Session Recording and Visitor Playback
  • Target Users Through Various Options
  • User and Visit-level Tagging Controls

Q. Qui utilise Inspectlet ?

Utilisateurs habituels du logiciel Inspectlet :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues Inspectlet est-il disponible ?

Langues dans lesquelles Inspectlet est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Inspectlet ?

Types de licences disponibles pour Inspectlet:

Gratuit, Licence unique, Abonnement

Q. Inspectlet prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Inspectlet.

Q. Avec quelles applications Inspectlet peut-il s'intégrer ?

Applications s'intégrant à Inspectlet :

Darwin Pricing, Omniconvert, Optimizely, Rippling

Q. Quelles sont les ressources d'aide disponibles pour Inspectlet ?

Ressources d'aide disponibles pour Inspectlet :

FAQ, Base de connaissances, Support en ligne, Support téléphonique

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