Survicate est un outil tout-en-un pour recueillir les opinions des clients avec :
- enquêtes ciblées sur les sites web : posez des questions pertinentes dans le contexte pour en savoir plus sur les visiteurs du site web,
- enquêtes par e-mail en un clic : recherchez rapidement la satisfaction des clients et ne demandez plus jamais les e-mails des participants,
- enquêtes sur les applications mobiles : obtenez les opinions des utilisateurs de l'application,
- questionnaires : collectez des informations détaillées sur les clients et diffusez-les sur les médias sociaux ou d'autres canaux.
Apprenez-en davantage sur vos clients et éliminez les incertitudes du processus de prise de décision.
Survicate est intégré aux plateformes d'automatisation analytique, CRM et marketing automation telles que Google Analytics, HubSpot, Intercom, Pardot, MailChimp et Salesforce. Cela vous donne la possibilité de combiner toutes les données en un seul endroit et de les utiliser pour améliorer les performances de vos équipes marketing et commerciales.
It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.
User friendly set up of surveys
Can easily preview surveys before launch
Customisation options for survey visualisation and when/ where surveys appear
Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change
I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info.
Why not just delete him from the user base?
Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.
You can integrate contact forms directly onto your website with this software.
From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range.
From a user perspective, pop up surveys are irritating to the user and a dated feature.
We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.).
- "descrete" and smart design (not invasive for page visitors)
- intuitive user's interface
- cost efficient tool for an immediate growth of online leads
- smart tool for different online surveys
I think surveys are underestimated for many reasons - and Survicate debunks myths that surveys are out-of-date and hard to manage. I've created a lot of surveys there with my clients, from conception to completion, and we were always over the moon with the whole experience.
I would change Pricing. Survicate has a nice free option, but obviously, it is not enough, then it is a huge leap to a big amount of money.
I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.
- Cheap (compared to competitors)
- Sexy widget
- Super configurable
- Responsive support team
- Backend is slow at times
Voici quelques-unes des questions fréquentes sur Survicate.
Types de licences disponibles pour Survicate :
Type de licence: Gratuit, Abonnement
version d'essai gratuite: Non disponible
Nous n'avons pas d'informations sur les fonctionnalités de Survicate.
Utilisateurs habituels du logiciel Survicate :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles Survicate est disponible :
Types de licences disponibles pour Survicate:
Nous n'avons pas d'informations sur les appareils pris en charge par Survicate.
Applications s'intégrant à Survicate :
ActiveCampaign, Constant Contact, Drip, GetResponse, Intercom, Marketo, Pipedrive, SALESmanago Marketing Automation, Wordpress, Wordpress
Ressources d'aide disponibles pour Survicate :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo