Survicate
Survicate
En savoir plus sur Survicate
Survicate est un outil tout-en-un pour recueillir les opinions des clients avec :
- enquêtes ciblées sur les sites web : posez des questions pertinentes dans le contexte pour en savoir plus sur les visiteurs du site web,
- enquêtes par e-mail en un clic : recherchez rapidement la satisfaction des clients et ne demandez plus jamais les adresses e-mail des participants,
- enquêtes sur les applications mobiles : obtenez les opinions des utilisateurs de l'application,
- questionnaires : collectez des informations détaillées sur les clients et diffusez-les sur les médias sociaux ou d'autres canaux.
Apprenez-en davantage sur vos clients et éliminez les incertitudes du processus de prise de décision.
Survicate est intégré aux plateformes d'automatisation analytique, CRM et marketing automation telles que Google Analytics, HubSpot, Intercom, Pardot, MailChimp et Salesforce. Cela vous donne la possibilité de combiner toutes les données en un seul endroit et de les utiliser pour améliorer les performances de vos équipes marketing et commerciales.
Survicate - Principaux avantages
- Get to know your customers better and adjust your offer to their needs
- Discover and remove friction points from the conversion process
- Collect ideas for improvements
Images
Survicate ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
À partir de
Prix
Fonctionnalités
Intégrations
Simplicité d’utilisation
Rapport qualité-prix
Service client
Alternatives
SurveyMonkey
Userpilot
SurveySparrow
Delighted
Avis
Vous avez déjà Survicate ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A strategic partner for IT teams
Publié le 22/10/2024
We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs...
We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs of each team or project. It's also invaluable for evaluating new tools and technologies, measuring team efficiency, and optimizing support processes, making it an indispensable tool for our teams.
Avantages
Survicate is a tool that enables IT teams to turn data into actionable insights, improving service quality and user satisfaction. By providing an easy-to-use and highly customizable platform for collecting and analyzing feedback, it becomes a strategic partner for any organization seeking to optimize its technology operations.
Inconvénients
I don't have any negative comments to raise.
Réponse de Survicate
Hello Julio! Thank you for your excellent review. We're delighted to hear that Survicate has become a strategic partner for your IT teams, helping you turn data into actionable insights. We appreciate your support.
~Paulina from Survicate
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Perfect for support and surveys
Publié le 21/10/2024
My overall experience with Survicate has been excellent. Its seamless integration with Intercom has...
My overall experience with Survicate has been excellent. Its seamless integration with Intercom has allowed us to easily collect and analyze customer feedback directly within our communication flow. Setting up surveys is intuitive, and the variety of survey templates helps us quickly gather relevant insights. The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement. Additionally, the ability to target specific user segments ensures we’re collecting feedback from the right audience at the right time. Overall, Survicate has significantly enhanced our feedback collection process
Avantages
It's very easy to use, intuitive, dynamic and friendly. With more options time to time.
Inconvénients
Expensive. Sometimes the support is not always online.
Alternatives envisagées
IntercomPourquoi choisir Survicate
Integration and friendly product. Price at the beginning.Logiciel antérieur
UserVoicePourquoi passer à Survicate
Integration and friendly product. Support helped at the beginning.Réponse de Survicate
Hi Alberto,
We appreciate your detailed review and are pleased that Survicate has significantly enhanced your feedback collection process. It's great to know that our integration with Intercom and the ability to target specific user segments are valuable to you. Thank you for your feedback; we're committed to ongoing improvements.
~Paulina from Survicate
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Jacob from Support was Great
Publié le 30/01/2019
Support managed to solve my issues, super well.
Support managed to solve my issues, super well.
Avantages
Embedding a question into an email intergrated with intercom is a killer feature.
Inconvénients
That I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account?
Réponse de Survicate
Hi, thank you for the largely positive feedback! We agree embedding surveys into an email in Intercom is a killer feature.
Happy to let you know we've since further improved the Intercom integration.
For example, you can run surveys directly in the Intercom messenger, send Intercom attributes to Survicate to better analyze survey data, and much more.
Also, we now communicate free plan limits more clearly. The name of the account is always visible in the top right-hand corner of the application.
Please let us if we can help you in any other way.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great tool!!
Publié le 05/11/2024
overall, its great!! thy customer support is great , the resources are valuable for quick fixes and...
overall, its great!! thy customer support is great , the resources are valuable for quick fixes and questions. our CSM is very helpful as well which makes it easier to fix any issues. The product team at Survicate take customer feedback seriously and incorporate change quickly which is great!
Avantages
In-product feedback surveys! very few survey tools out there have this feature at the price point Survicate offers.
Inconvénients
The UI/UX could be better! additionally, having a feature to control what the dashboard of a particular survey should look like is needed.
Pourquoi choisir Survicate
Data laws as per GDPR chaged and the cost was very highLogiciel antérieur
Google Analytics 360Pourquoi passer à Survicate
chaep + integratin with smartlook was a crucil factorRéponse de Survicate
Hi Tarnika,
Thank you for sharing your experience with our in-product feedback surveys and for your kind words about our customer support. We appreciate your feedback on the UI/UX and dashboard features and are always looking to improve.
~Paulina from Survicate
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Survicate Review
Publié le 14/11/2024
Avantages
They have a great customer service team who is always able to help.
Creating and analysing surveys is easy and intuitive
Inconvénients
To be honest, nothing comes to mind right away. I would like if in a workspace I could filter the date range of all my surveys in that workspace at the same time to view and analyse the results instead of one by one.
Réponse de Survicate
Hi Katie,
Thanks for your review!
We're really pleased to hear that our customer service team and intuitive survey tools are meeting your needs. Thank you for your feedback; we're always looking to improve.
~Paulina from Survicate
Survicate - FAQ
Voici quelques-unes des questions fréquentes sur Survicate.Q. Quels sont les types de licence disponibles pour Survicate ?
Types de licences disponibles pour Survicate :
- À partir de : 99,00 $US/mois
- Type de licence : Version gratuite, Abonnement
- Version d’essai gratuite : Disponible
Survicate offers usage based plans & pricing. Get started for free & choose the best option: Free: $0/month Essential: $79/month ($65 per month billed annually) Professional - $159/month ($129 per month billed annually) Ultimate - $349/month ($289 per month billed annually)
Q. Qui utilise Survicate ?
Utilisateurs habituels du logiciel Survicate :
51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Survicate est-il disponible ?
Langues dans lesquelles Survicate est disponible :
anglais, polonais
Q. Survicate prend-il en charge les appareils mobiles ?
Appareils pris en charge par Survicate :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Survicate peut-il s'intégrer ?
Applications s'intégrant à Survicate :
ActiveCampaign, Calendly, Customer.io, Drift, Drip, Freshdesk, Freshsales, Fullstory, GetResponse, Google Analytics 360, Google Sheets, Help Scout, HubSpot Marketing Hub, Intercom, Keap, Kit, Klaviyo, Lead Gen & CRM (formerly SharpSpring), Mailchimp, Mailgun, Marketo Engage, Microsoft Teams, Ortto, Pipedrive, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Segment, SessionCam, Shopify, Slack, VERO, Woopra, WordPress, Zapier, Zendesk Suite
Q. Quelles sont les ressources d'aide disponibles pour Survicate ?
Ressources d'aide disponibles pour Survicate :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Survicate.
- Outils de sondage
- Logiciels de gestion des leads
- Logiciels de gestion des avis
- Logiciels d'automatisation des formulaires
- Logiciels de landing pages
- Logiciels d'expérience client
- Logiciels de personnalisation web
- Logiciels de relation client
- Logiciels de satisfaction client
- Logiciels de NPS (Net Promoter Score)
- Logiciels de bases de connaissances
- Logiciels d'engagement des collaborateurs
- Logiciels pour études de marché
- Logiciels de vote
- Outils UX (expérience utilisateur)
- Logiciels de retour d'information à 360 degrés
