Peek Pro
Peek Pro
En savoir plus sur Peek Pro
Peek Pro est un système de réservation construit avec et pour les opérateurs touristiques. Chaque étape du processus de réservation côté client est optimisée pour générer des conversions et des revenus en ligne. Les widgets sont personnalisables et s'intègrent directement au site web de l'entreprise. Vous pouvez également activer les réservations en temps réel directement sur la page Facebook de l'entreprise. Les fonctionnalités back-end incluent un reporting puissant, un accès rapide aux manifestes des clients, un accès hiérarchisé pour les guides et agents, des courriels automatisés et plus encore. Le back-end de Peek Pro comprend l'intégration à des applications mobiles leaders sur le marché pour gérer les réservations, signer des exonérations et encaisser en déplacement.
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Vous avez déjà Peek Pro ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Ce logiciel à tous ceux qui cherchent à rationaliser leurs opérations de tournée et de voyage
Publié le 13/05/2023
Avantages
Il est très facile à utiliser et offre une grande flexibilité en matière de personnalisation pour s'adapter aux besoins de mon entreprise. De plus, il fournit une vue d'ensemble claire de toutes les réservations en cours, ce qui me permet de gérer efficacement mes opérations.
Inconvénients
l'inconvénient de ce logiciel est qu'il peut être un peu coûteux pour les petites entreprises. De plus, la configuration initiale peut prendre un certain temps, mais une fois cela fait, le logiciel est très facile à utiliser
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Vos Réservations en un clin d'oeil sur Peek Pro.
Publié le 29/11/2022
Peek Pro est pour moi intéressant, bien conçu et pratique. Des améliorations sont attendues au...
Peek Pro est pour moi intéressant, bien conçu et pratique. Des améliorations sont attendues au niveau du support client. 7,5/10.
Avantages
Avec Peek Pro, nos clients ont une vue globale sur les réservations disponibles en ligne. Le logiciel gère à la perfection les locations et expédie des mails aux clients pour confirmation, date et lieu. Ilpermet d'éviter la saturation des demandes (surbooking).
Inconvénients
Les mises à jour et les changements de logiciels impactent le Service client, qui apparaît comme inexpérimenté et lent.
- Secteur d'activité : Art
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great value, amazing support!
Publié le 08/11/2017
Peek Pro streamlines our booking process and allows us to focus on running a business while also...
Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.
Avantages
I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you.
The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar.
The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month.
Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.
Inconvénients
The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely.
There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).
Réponse de Peek Travel
Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Software that Streamlines our Front Desk Procedures
Publié le 12/03/2021
We appreciate how this integrates with our website, and allows customers and employees to complete...
We appreciate how this integrates with our website, and allows customers and employees to complete bookings. Our front desk team is able to increase efficiency, and have a more professional approach to customer reservations.
Avantages
Peek Pro is easy for our employees to learn, and easy for customers to use when booking our services. Peek Pro's customer support team is always quick to answer our questions.
Inconvénients
The gift card system needs to be updated. Only customers are able to buy gift cards, our employees are unable to help customers that want to buy it in person. We can do promo codes in place of gift cards, but it's not a great work around.
Réponse de Peek Travel
Hi Else-Jean, Thank you for taking the time to share your comments with us! We're so glad you've found Peek Pro simple to use and helpful for both your team and customers. Our customer support team is always available to help if you have any questions moving forward! We value your comments regarding gift cards and take them into consideration when updating the site next! Please don't hesitate to reach out to our team if you have any other comments or questions related to the software.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Dishonest practices, poor organization, slow reply times, high turnover, frequent glitches- to...
Publié le 15/02/2022
I had been a client for about 5 years. In September 2021, a random representative started to text...
I had been a client for about 5 years. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review.
I asked to please email these details and to not contact me on my personal line. They said they couldn't e-mail and that I must speak on the phone. They continued to text until I blocked them.
I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours.
Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested.
I wasn't interested in paying more, frankly the software overpromised & underdelivered. They offered me a 3% processing fee model in a bid to keep me as a client. I agreed to the offer.
They had me sign a contract for 3% and promised I'd be upgraded to premium support as was one of my complaints (poor customer service, having to DIY fixes, lack of functions/excessive workarounds, etc).
I later discovered Peek was taking an extra 3% from payouts not disclosed in the contract. I complained. A higher up rep acknowledged what the account exec had done, but wasn’t going to honor the contract.
Then when I asked to honor, they decided to terminate my agreement instead of honoring the contact.
Avantages
Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics.
Inconvénients
I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect.
However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing)
Peek Pro - FAQ
Voici quelques-unes des questions fréquentes sur Peek Pro.Q. Quels sont les types de licence disponibles pour Peek Pro ?
Types de licences disponibles pour Peek Pro :
- Type de licence : Version gratuite
- Version d’essai gratuite : Disponible
Q. Qui utilise Peek Pro ?
Utilisateurs habituels du logiciel Peek Pro :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Peek Pro est-il disponible ?
Langues dans lesquelles Peek Pro est disponible :
anglais, espagnol
Q. Peek Pro prend-il en charge les appareils mobiles ?
Appareils pris en charge par Peek Pro :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Peek Pro peut-il s'intégrer ?
Applications s'intégrant à Peek Pro :
Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, QuickBooks Online, Squarespace, Stripe, SurveyMonkey, Twitter/X, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM
Q. Quelles sont les ressources d'aide disponibles pour Peek Pro ?
Ressources d'aide disponibles pour Peek Pro :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Peek Pro.
