Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
4.8/5 (81 avis)Smartsupp Live Chat est un outil de discussion en direct gratuit avec enregistrement des visiteurs. Smartsupp Live Chat est disponible en anglais, espagnol, français, allemand, italien, néerlandais, polonais, russe, tchèque, hongrois et danois.
Smartsupp Live Chat aide les entreprises à augmenter les ventes transformées (mesurables dans Google Analytics), à fidéliser leurs clients et à mieux comprendre leurs comportements.
Smartsupp Live Chat propose un package gratuit à vie valable pour un nombre illimité d'agents. Les deux forfaits premium incluent des fonctionnalités avancées telles que des API, la connexion à Google Analytics, les statistiques de groupe, etc.
Depuis octobre 2015, avec enregistrement des visiteurs. L'enregistrement des visiteurs vous permet de voir les déplacements et le comportement des visiteurs sur votre site web. Vous voyez une vidéo présentant les déplacements et les clics de la souris de chaque visiteur. C'est comme si vous vous teniez derrière le visiteur, en regardant par-dessus son épaule, pendant qu'il navigue sur votre site web.
Avantages
the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses
Inconvénients
sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots
Thank you for your review!
We launched updated version of our mobile apps recently with several bug fixes of push notifications. I can definitely recommend to update to the latest version, where everything should run smoothly.
If you run into any issues with push notifications on mobile, let us know at support@smartsupp.com.
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Very glad to have it installed on my websites I think it’s a must have tool for every on line business.
Avantages
I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.
Inconvénients
It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.
Hello, Sebastien,
many thanks for your feedback! We are really pleased we can help you with all of your businesses.
Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign.
Best regards,
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.
Avantages
Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.
Inconvénients
Honestly, not a thing. It's one of those solutions that just blows away your expectations.
thank you for your review Renee!
We are happy to see that you are satisfied with Smartsupp.
All the best,
Smartsupp team
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Avantages
Is a great chat feature to speak with customers in real-time that visit our website. There have been 0 glitches or delays which is the main reason we searched for a new chat service and SmartSupp checks all the boxes. User-friendly, provides alerts of when a customer initiates a chat, desktop notifications as well and ability to save chats and history, setup is super straightforward and easy. Overall, we highly recommend SmartSupp, so glad we found them.
Inconvénients
No cons at all, SmartSupp is awesome and offers great features.
Thank you, Sophia!
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
I have tried a few different platforms that only offer a fraction of what Smartsupp does and this is by far the best out there. Highly recommend all the features that are easy to use and manage and monitor. As someone who is relatively new to this internet world Smartsupp is also excellent value for money incorporating many functions that some outfits charge for just one aspect. Highly recommend :)
Avantages
Live access to current visitors of website, video recordings of visitors and their movements, live chat and email, also see which countries they are from, where they came from i.e. source, etc
Inconvénients
Would prefer payment methods to be automatic
Thank you for your review!
I can now happily say we support automatic renewal when you pay by credit card or Paypal.
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Voici quelques-unes des questions fréquentes sur Smartsupp Live Chat.
Types de licences disponibles pour Smartsupp Live Chat :
À partir de: 0,00 $US/mois
Type de licence: Gratuit, Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Smartsupp Live Chat.
Utilisateurs habituels du logiciel Smartsupp Live Chat :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles Smartsupp Live Chat est disponible :
tchèque, danois, néerlandais, anglais, français, allemand, hongrois, italien, polonais, russe, espagnol
Types de licences disponibles pour Smartsupp Live Chat:
Gratuit, Abonnement
Appareils pris en charge par Smartsupp Live Chat :
Android, iPhone, iPad
Applications s'intégrant à Smartsupp Live Chat :
BigCommerce, Google Analytics, Joomla, Logicbox, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
Ressources d'aide disponibles pour Smartsupp Live Chat :
FAQ, Base de connaissances, Support en ligne
get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos