Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
4.7/5 (159 avis)Smartsupp Live Chat est un outil de discussion en direct gratuit avec enregistrement des visiteurs. Smartsupp Live Chat est disponible en anglais, espagnol, français, allemand, italien, néerlandais, polonais, russe, tchèque, hongrois et danois.
Smartsupp Live Chat aide les entreprises à augmenter les ventes transformées (mesurables dans Google Analytics), à fidéliser leurs clients et à mieux comprendre leurs comportements.
Smartsupp Live Chat propose un package gratuit à vie valable pour un nombre illimité d'agents. Les deux forfaits premium incluent des fonctionnalités avancées telles que des API, la connexion à Google Analytics, les statistiques de groupe, etc.
Depuis octobre 2015, avec enregistrement des visiteurs. L'enregistrement des visiteurs vous permet de voir les déplacements et le comportement des visiteurs sur votre site web. Vous voyez une vidéo présentant les déplacements et les clics de la souris de chaque visiteur. C'est comme si vous vous teniez derrière le visiteur, en regardant par-dessus son épaule, pendant qu'il navigue sur votre site web.
Avantages
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Inconvénients
Everything is fine and I have no objections to the program and its work.
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.
Avantages
Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons.
Easy to use web dashboard, with sounds and alerts wich help, even in the free option.
Very good in every way.
Inconvénients
Dont have (yet) facebook integration.
Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country.
Not further cons, its a very complete software, very easy to use.
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Avantages
Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.
Inconvénients
I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
...some horizontal scroll bars, down my smart supp panel, appeared here since a couple of weeks ago. while zoom of explorer is 100% they are there, and a part of panel goes out of monitor. it was not like this before. i think previous DIV settings were correct.
Avantages
the whole software is nice.... miss chat and offline messages of customers are nice too, but...
Inconvénients
i prefer when i miss a chat, or get offline message, that message to Email me to my Gmail account, or get an SMS based on the missed chat, or offline chat, which takes me back to the computer to consider customers. there is another problem, with alerts and alarm voices. they does not work on my cellphone at all. its ASUS ZD551K... ANDROID 5 ... i think it would be nice to use MIDI format, or make alert sounds through functions over every device, instead of a MP3 format to play on it. also, it needed to hide my photo over panel, some times. at least over my own monitor. and finally, i should suggest ...
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Its fast, good looking and very helpful. Our customers really like it.
Avantages
its functional and the design can easily changed.
Inconvénients
That you cant send files over the Chat.
Hello Marcel,
thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here.
www.smartsupp.com/blog/new-smartsupp-widget/
Have a nice day!
Patrik
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Voici quelques-unes des questions fréquentes sur Smartsupp Live Chat.
Types de licences disponibles pour Smartsupp Live Chat :
À partir de: 0,00 $US/mois
Type de licence: Gratuit, Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Smartsupp Live Chat.
Utilisateurs habituels du logiciel Smartsupp Live Chat :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles Smartsupp Live Chat est disponible :
tchèque, danois, néerlandais, anglais, français, allemand, hongrois, italien, polonais, russe, espagnol
Types de licences disponibles pour Smartsupp Live Chat:
Gratuit, Abonnement
Appareils pris en charge par Smartsupp Live Chat :
Android, iPhone, iPad
Applications s'intégrant à Smartsupp Live Chat :
BigCommerce, Google Analytics, Joomla, Logicbox, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
Ressources d'aide disponibles pour Smartsupp Live Chat :
FAQ, Base de connaissances, Support en ligne
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??