--- description: Smartsupp live chat : qu'en pensent les utilisateurs ? Lisez les avis sur Smartsupp live chat, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Smartsupp live chat - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat](/directory/561/live-chat/software) > [Smartsupp live chat](/software/101363/smartsupp-live-chat) # Smartsupp live chat Canonical: https://www.getapp.fr/software/101363/smartsupp-live-chat Page : 1/15\ Suivant: [Page suivante](https://www.getapp.fr/software/101363/smartsupp-live-chat?page=2) > Discutez en direct avec les visiteurs de votre site web et répondez instantanément à leurs questions. Smartsupp propose un package gratuit à vie avec un nombre illimité d'agents et l'enregistrement des visiteurs. > > Conclusion : 343 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 343 Avis | | Simplicité d’utilisation | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Smartsupp - **Pays**: Brno, Tchéquie - **Entreprise fondée en**: 2013 ## Contexte commercial - **Prix à partir de**: 17,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, danois, espagnol, français, hongrois, italien, néerlandais, polonais, russe, tchèque - **Pays disponibles**: Albanie, Allemagne, Andorre, Australie, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Brésil, Bulgarie, Canada, Chine, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar et 41 de plus ## Fonctionnalités - AI Copilot - API - Accès mobile - Actions découlant d'un événement - Alertes/Notifications - Alerts/Escalation - Analyse du service client - Analyse visuelle - Autoresponders - Autorisations basées sur les rôles - Base de données de clients - Bot pré-configuré - Chat et messagerie - Chat proactif - Chatbot - Communication multicanal - Conversations en temps réel - Customer Communication - Développement sans code - Enquêtes et feedback ## Intégrations (21 au total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Google Analytics 360 - Instapage - Jimdo - Joomla - Lightspeed Retail - OpenCart - PrestaShop - QuickSilk - Shopify - Shoplo - Squarespace ... et 6 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) ## Catégories connexes - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de chatbots](https://www.getapp.fr/directory/2795/chatbot/software) - [Logiciels de gestion des plaintes](https://www.getapp.fr/directory/841/complaint-management/software) - [Logiciels CCM (Customer Communications Management)](https://www.getapp.fr/directory/1139/customer-communications-management/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Zoho Desk](https://www.getapp.fr/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 3. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Tidio](https://www.getapp.fr/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.getapp.fr/software/91379/intercom) — 4.5/5 (1131 reviews) ## Avis ### "My Favorite Live Chat Feature\!" — 5.0/5 > **Renee** | *16 janvier 2019* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline. > > **Inconvénients**: Honestly, not a thing. It's one of those solutions that just blows away your expectations. > > We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers. ----- ### "The Best Live Chat System\!" — 5.0/5 > **Michael** | *20 mars 2019* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Easy To Use Easy To Setup Great Support Fantastic Additional Features Smart Customisation > > **Inconvénients**: Nothing - everything seems to tick the right boxes. > > We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times. The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time. We'll be using SmartSupp for the foreseeable future\! ----- ### "Absolute con merchants" — 1.0/5 > **Phil** | *18 avril 2023* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS > > **Inconvénients**: Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS > > The WORST EVER\! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS ----- ### "Smartsupp connects us with our customers" — 5.0/5 > **Don** | *21 mars 2019* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: 1. Instant notice when someone visits our site 2. Direct Communication with our customers 3. Recording of site visits to understand usage > > **Inconvénients**: Nothing that I could think of. Smartsupp just works. > > Smartsupp was easy to install and gives us direct contact with potential customers. Support extends to our mobile phones allowing direct communication between us and students. Smartsupp allows a small group of professionals to manage a large number of online students. ----- ### "Smartsupp Live Chat review" — 5.0/5 > **Olivier** | *10 décembre 2015* | Internet > > **Avantages**: - Easy to use - Many tools - Great support > > **Inconvénients**: - Need only more people to use it > > The best way to review an app, is to try this one. And i pass more than a year using everyday the Smartsupp tools for Live Chat. Now i can say is for me the easier and best way to make live chat on a website (chat writing) and have tools of analytic usefull for ecommerce and other websites. The last updates help very much this application to be more usefull. The configuration is easy, during the day, the technical service is available by chat for the companies who use the tool if they have questions and the tool is light to dont lose speed on page load. In two words : Great App. ----- Page : 1/15\ Suivant: [Page suivante](https://www.getapp.fr/software/101363/smartsupp-live-chat?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/101363/smartsupp-live-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées