Whatfix - Présentation

Description du logiciel Whatfix

Whatfix est une plateforme d'adoption de produits de premier plan qui aide les entreprises à proposer une intégration simple et moderne, une formation efficace et un meilleur support aux utilisateurs grâce à un contenu contextuel affiché au moment opportun. Le contenu intégré de l'application Whatfix, tel que les procédures pas-à-pas et l'autoassistance, propose des parcours personnalisés à l'utilisateur pour améliorer la productivité et l'engagement. Simplifiez le parcours d'adoption de vos utilisateurs grâce à des informations personnalisées ciblées, tout en collectant les informations que vous pouvez utiliser pour optimiser l'utilisation des logiciels.

Whatfix - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Whatfix - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
arabe, chinois (simplifié), chinois (traditionnel), anglais, français et 8 autres, allemand, hébreu, irlandais, italien, japonais, portugais, russe, espagnol

Médias

Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback.
See live: See walkthroughs play live to support with onboarding and learning of users
Pop-up: Use pop-ups to embed video and other messages to alert and inform users. It's also possible to schedule these for a future date and time
Intelligent Segmentation: Automatically contextualize walkthroughs based on the user and their location in the application, without needing to manually configure any rules or configuration.
Self-Help: Provide contextual, in-app help to users by pulling it in from various sources and knowledge-bases to enable a self-serve mode and reduce support costs
Widgets: Whatfix has various widgets such as Self-help, Tasklist, Smart-tips, Smart pop-ups, Guided pop-ups to help you deliver onboarding, training and support at the right time and the right location in the application
Walkthroughs: Create walkthroughs with zero-coding and deliver personalised step-by-step help to users to drive engagement and enablement
Various different options to help you choose the most relevant type of information for most effective onboarding and engagement
Vidéo de Whatfix Capture d'écran pour Whatfix : Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback. Capture d'écran pour Whatfix : See live: See walkthroughs play live to support with onboarding and learning of users Capture d'écran pour Whatfix : Pop-up: Use pop-ups to embed video and other messages to alert and inform users. It's also possible to schedule these for a future date and time Capture d'écran pour Whatfix : Intelligent Segmentation: Automatically contextualize walkthroughs based on the user and their location in the application, without needing to manually configure any rules or configuration. Capture d'écran pour Whatfix : Self-Help: Provide contextual, in-app help to users by pulling it in from various sources and knowledge-bases to enable a self-serve mode and reduce support costs Capture d'écran pour Whatfix : Widgets: Whatfix has various widgets such as Self-help, Tasklist, Smart-tips, Smart pop-ups, Guided pop-ups to help you deliver onboarding, training and support at the right time and the right location in the application Capture d'écran pour Whatfix : Walkthroughs: Create walkthroughs with zero-coding and deliver personalised step-by-step help to users to drive engagement and enablement Capture d'écran pour Whatfix : Various different options to help you choose the most relevant type of information for most effective onboarding and engagement

Whatfix - Avis

Whatfix - Avis

Note globale
4,7
/
5
Excellent
38

Très bien
19

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,6
Fonctionnalités
4,6
Simplicité d'utilisation
4,5
Support client
4,9
100% des utilisateurs recommandent cette application
Mitchell W.

Whatfix has saved me, my company and my clients countless hours of frustration by providing...


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James K.

Whatfix is Great!

We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.


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Tim L.

good APP


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Hal R.

Whatflow flows implementation in a special education web based product

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.


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Iziar R.

Help your customers understand your platform


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Mitchell W.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire en français
Traduire en français

Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 18/12/2017
Provenance de l'avis : GetApp

Avantages

We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides.

Some other things that we appreciate about Whatfix-
* Very easy to use - building new flows, alerts, popups... very user friendly
* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision)
* The content created using whatfix saves hours of communication explaining our software
* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to
* Content is automatically updated across all formats when changes are made
* Whatfix is regularly creating new features for use and provides guidance on how to implement
* Setup is quick and easy
* The built in messaging system for support makes it easy to contact your success manager
* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing!

We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

James K.
Secteur d'activité: Immobilier
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Whatfix is Great!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 24/02/2019
Provenance de l'avis : GetApp

We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far.

Avantages

I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep!

Inconvénients

While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Tim L.
Secteur d'activité: Télécommunications
Taille de l'entreprise: 10 001+ employés
Traduire en français
Traduire en français

good APP

Logiciel utilisé toutes les semaines pendant Essai gratuit
Publié le 01/08/2018
Provenance de l'avis : GetApp

Avantages

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

Inconvénients

The price is a little high. It is lack of analytical features. Some features is not easy to configure.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 6.0/10

Hal R.
Secteur d'activité: Logiciels
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

Whatflow flows implementation in a special education web based product

Publié le 15/07/2016
Provenance de l'avis : GetApp

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Avantages

Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Inconvénients

Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

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Réponse de Quicko Technosoft Labs PVT LTD

Thanks for the review, Hal.

We are working towards building the framework for selective actions on the flows, which should be released soon.

As per your feedback, our UX team is currently improving the editing experience.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Iziar R.
Secteur d'activité: Logiciels
Taille de l'entreprise: 13-50 employés
Traduire en français
Traduire en français

Help your customers understand your platform

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 29/01/2018
Provenance de l'avis : GetApp

Avantages

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.
Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.

On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

Inconvénients

We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,1/10
Basé sur 57 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Whatfix - Prix

Whatfix - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,6/5
Basé sur 57 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Whatfix - Fonctionnalités

Whatfix - Fonctionnalités

API
Base de données de clients
Base de données de contacts
Champs personnalisables
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,6/5
Basé sur 57 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Whatfix - FAQ

Whatfix - FAQ

Voici quelques-unes des questions fréquentes sur Whatfix.

Q. Quels sont les types de licence disponibles pour Whatfix ?

Types de licences disponibles pour Whatfix :

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Whatfix ?

Nous n'avons pas d'informations sur les fonctionnalités de Whatfix.

Q. Qui utilise Whatfix ?

Utilisateurs habituels du logiciel Whatfix :

PME, Grandes entreprises, Administration publique, À but non lucratif, Entreprises de taille moyenne

Q. Dans quelles langues Whatfix est-il disponible ?

Langues dans lesquelles Whatfix est disponible :

arabe, chinois (simplifié), chinois (traditionnel), anglais, français, allemand, hébreu, irlandais, italien, japonais, portugais, russe, espagnol

Q. Quels sont les types de licence disponibles pour Whatfix ?

Types de licences disponibles pour Whatfix:

Abonnement

Q. Whatfix prend-il en charge les appareils mobiles ?

Appareils pris en charge par Whatfix :

Android

Q. Avec quelles applications Whatfix peut-il s'intégrer ?

Applications s'intégrant à Whatfix :

Atlassian Confluence, Bullhorn, Freshdesk, Google Analytics, Jira, Mixpanel, Moodle, Okta, Salesforce Sales Cloud, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Whatfix ?

Ressources d'aide disponibles pour Whatfix :

FAQ, Support en ligne, Support téléphonique, Base de connaissances, Tutoriels vidéo