Whatfix - Prix, fonctionnalités, avis et comparateur de logiciels

Whatfix

Accélérez l'adoption du produit

4.7/5 (50 avis)

Whatfix - Présentation

Whatfix est une façon plus intelligente pour une entreprise de faciliter l'intégration, d'améliorer le support
et de réduire les efforts de formation pour ses utilisateurs grâce aux guides interactifs de Whatfix

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

arabe, chinois (simplifié), chinois (traditionnel), anglais, français et 8 autres, allemand, hébreu, irlandais, italien, japonais, portugais, russe, espagnol

Whatfix - Avis

Note globale
4.7/5
100% d'avis positifs
33
Excellent
17
Très bien
0
Moyen
0
Médiocre
0
Horrible
Traduire avec Google Translate

Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 18/12/2017
Provenance de l'avis

Avantages

We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides.

Some other things that we appreciate about Whatfix-
* Very easy to use - building new flows, alerts, popups... very user friendly
* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision)
* The content created using whatfix saves hours of communication explaining our software
* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to
* Content is automatically updated across all formats when changes are made
* Whatfix is regularly creating new features for use and provides guidance on how to implement
* Setup is quick and easy
* The built in messaging system for support makes it easy to contact your success manager
* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing!

We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Incredible product. Phenomenal support.

Logiciel utilisé tous les jours pendant Version d’essai gratuite
Publié le 19/06/2017
Provenance de l'avis

Avantages

What is there not to like! Within a few hours of downloading the trial, we were able to create several work-throughs to demo to our team. Customer Representatives have been and continue to be a huge factor in implementing and supporting those work-throughs for self-helps, pop-ups, and tasks. They have been insanely accessible and accommodating, regardless of how simple or technical our questions have been. They have fielded questions from every stakeholder in determining if this is product meets our strategy. They, along with the product, have impressed each of our department's heads who have had interaction. They are more than a support team, they feel very much like co-workers......and even friends.
The above-mentioned features really stand out, however, one of the determining factors is the ability to export/embed the work-throughs as a slide show, PDF, or video. These will be instrumental for our training department, help center, analytics, QA, development and testing departments.

Inconvénients

There are a few enhancements that we are hopeful will be integrated into Whatfix, such as text only helps that can be integrated into Self-Help.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

I am the Training and Content Development Manager for a Software Company and Whatfix made our Software easier to manage.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 24/04/2017
Provenance de l'avis

Avantages

What I like about Whatfix is the ease of use and can make a walk through in just a few minutes and out to the user to use. More complex integrations required me to contact Whatfix support (Sneha is the greatest!!!) and they have been able to guide me through any issues i have ran into.

Inconvénients

If i have to come up with any Cons about Whatfix i would say the Integrations table is getting harder to manage. Reason for this is that my software is vary versatile and users use our software differently and I have to create custom Walk Through's for each. It has taken me a while to manage the Integration portion but Whatfix has been very patient and helpful every step of the way.

Réponse de Quicko Technosoft Labs PVT LTD

Thanks a lot for the comment.

You will no longer face the issue of managing multiple user levels and integrations.

We recently released few usability updates, shifting the control in the integration console to our UI via the Interactive guide segmentation section. It will allow you to segregate the walkthrough on the basis of parameters like User profiles, User personas, URL (page based), and a lot more.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Whatflow flows implementation in a special education web based product

Publié le 15/07/2016
Provenance de l'avis

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Avantages

Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Inconvénients

Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

Réponse de Quicko Technosoft Labs PVT LTD

Thanks for the review, Hal.

We are working towards building the framework for selective actions on the flows, which should be released soon.

As per your feedback, our UX team is currently improving the editing experience.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Whatfix is a great online learning tool powered by an extremely dedicated and service-oriented team!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 02/03/2018
Provenance de l'avis

Avantages

I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.. leaves us a bit in awe here in Western Europe. We are not used to such a good service anymore!
Also, releases come in very short cycles. The product team is very open to suggestions by clients and tries to implement them very quickly.

Inconvénients

Whatfix still lacks some in-depth styling customisations but these are already on the roadmap so they will be available shortly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Whatfix - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Whatfix - Fonctionnalités

  • API
  • Tableau de bord d'activités

  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités

Whatfix - FAQ

Voici quelques-unes des questions fréquentes sur Whatfix.

Q. Quels sont les types de licence disponibles pour Whatfix ?

Types de licences disponibles pour Whatfix :

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Whatfix ?

Nous n'avons pas d'informations sur les fonctionnalités de Whatfix.

Q. Qui utilise Whatfix ?

Utilisateurs habituels du logiciel Whatfix :

Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME

Q. Dans quelles langues Whatfix est-il disponible ?

Langues dans lesquelles Whatfix est disponible :

arabe, chinois (simplifié), chinois (traditionnel), anglais, français, allemand, hébreu, irlandais, italien, japonais, portugais, russe, espagnol

Q. Quels sont les types de licence disponibles pour Whatfix ?

Types de licences disponibles pour Whatfix:

Abonnement

Q. Whatfix prend-il en charge les appareils mobiles ?

Appareils pris en charge par Whatfix :

Android

Q. Avec quelles applications Whatfix peut-il s'intégrer ?

Applications s'intégrant à Whatfix :

Atlassian Confluence, Freshdesk, Google Analytics, Intercom, JIRA Software, Mixpanel, Moodle, Okta, Salesforce Sales Cloud, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Whatfix ?

Ressources d'aide disponibles pour Whatfix :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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