Gainsight

Gainsight

Customer Success Platform

4.3/5 (26 avis)

Gainsight - Présentation

Description du logiciel Gainsight

Gainsight is the platform for Customer Success. Gainsight aggregates and turns disparate customer data from multiple sources into a single source of truth. Review the customer data driven insights and deploy actions that drive business outcomes for your clients. Gainsight is purpose built for B2B SaaS companies that are serious about growing their subscription revenue through a customer-centric approach. Customer Success practitioners use Gainsight to reduce customer churn, drive customer advocacy and increase up-sell opportunities.

Gainsight - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Rapport qualité-prix

Contact Gainsight for pricing.


Gainsight - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
anglais

Captures d'écran

Capture d'écran pour Gainsight : Gainsight lifecycle cockpit
Capture d'écran pour Gainsight : Gainsight lifecycle cockpit Capture d'écran pour Gainsight : Customer engagement overview in Gainsight Capture d'écran pour Gainsight : Customer analytics graph in Gainsight Capture d'écran pour Gainsight : Survey automation in Gainsight Capture d'écran pour Gainsight : Calls-to-action analysis in Gainsight Capture d'écran pour Gainsight : Action alerts in Gainsight Capture d'écran pour Gainsight : Gainsight CSM dashboard Capture d'écran pour Gainsight : Gainsight CSM scorecards Capture d'écran pour Gainsight : Gainsight growth management module Capture d'écran pour Gainsight : Gainsight lifecycle cockpit

Gainsight - Avis

Gainsight - Avis

Note globale
4.3
/
5 26 avis
Excellent
13

Très bien
10

Moyen
2

Médiocre
1

Mauvais
0

Rapport qualité-prix
4.2
Fonctionnalités
4.5
Simplicité d'utilisation
4
Support client
4.7
88% des utilisateurs recommandent cette application
Megan M.

Wonderful system for customer management!

Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!


Traduire avec Google Translate
Chad H.

The product delivers

I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.


Traduire avec Google Translate
Utilisateur vérifié

Powerful CRM insights, analysis and automation tool for account management operations

Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!


Traduire avec Google Translate
Misty G.

Robust tool, but need clear deployment plan

Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.


Traduire avec Google Translate
Jenna H.

At my prior employer we used Gainsight for our CRM.

Great for customer management, as well as daily/monthly task management!


Traduire avec Google Translate
Megan M.
Secteur d'activité: Sécurité et enquêtes
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Wonderful system for customer management!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 15/11/2019
Provenance de l'avis : Capterra

Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!

Avantages

I really like using Gainsight to keep all of my customer information in one place. Daily, I use the tasks in my cockpit and success plans to keep me on task with my customer deliverables. The timeline allows me to have all of my notes, emails, and calls logged in one place. There are so many options to configure your customers C360, the options are almost endless.

Inconvénients

I rarely have issues with using Gainsight, it really has changed the way I approach customer account management. I will say that there are times I have an issue with linking customer LinkedIn profiles, and I would love to see a more robust way to track customer org. charts. Otherwise, it's a wonderful tool!

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Chad H.
Secteur d'activité: Internet
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

The product delivers

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/10/2019
Provenance de l'avis : Capterra

I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.

Avantages

I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers.

Inconvénients

The recorded training was very long and painful. This needs to be improved.
There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Utilisateur vérifié
Secteur d'activité: Internet
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Powerful CRM insights, analysis and automation tool for account management operations

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/02/2018
Provenance de l'avis : Capterra

Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!

Avantages

Gainsight offers world-class support, training and guidance on their incredibly flexible and robust platform. The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.

Inconvénients

Gainsight is expensive and the learning curve is steep. Adopters should consider staffing specifically for GS administration and engagement internally.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Misty G.
Secteur d'activité: Logiciels
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Robust tool, but need clear deployment plan

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/10/2016
Provenance de l'avis : Capterra

Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.

Avantages

Ease of use

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Jenna H.
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

At my prior employer we used Gainsight for our CRM.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 05/06/2018
Provenance de l'avis : Capterra

Great for customer management, as well as daily/monthly task management!

Avantages

I loved the ease of the product in managing tasks. It gave the option to snooze tasks to show that you've at least made an attempt prior to closing it out. Also, the fact that the product can integrate with Salesforce is great! It makes logging call activity for all of the company to see SO easy.

Inconvénients

I didn't really have any cons in regards to the Software. I believe it's one of the products out there that you pay for what you get - it's by far the best CRM that I've used, thus far.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
7.8/10
Basé sur 26 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Gainsight - Prix

Gainsight - Prix

À partir de
N/A
Essai gratuit
Rapport qualité-prix

Contact Gainsight for pricing.

Contact Gainsight for pricing.

Rapport qualité-prix
4.2/5
Basé sur 26 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Gainsight - Fonctionnalités

Gainsight - Fonctionnalités

API
Analyse des tendances
Analyse en temps réel
Analyse visuelle
Business Intelligence
Création de tableaux de bord
Données en temps réel
Filtrage des données
Graphiques
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Monitoring
Outils de collaboration
Rapports ad hoc
Rapports et statistiques
Rapports personnalisables
Tableau de bord d'activités
Visualisation de données
Vues filtrées
Fonctionnalités
4.5/5
Basé sur 26 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Gainsight

Plus d'informations sur Gainsight

Gainsight - Principales fonctionnalités

  • 100% native Force.com
  • 360 degree customer profiles
  • Automate scenario workflows
  • Call-to-action notifications
  • Commenting, notes & @mentions
  • Customer communications
  • Customer health score cards
  • Engagement analytics
  • Interactive report builder
  • NPS surveys
  • Pre-packaged analytics graphs
  • Renewals dashboard
  • Role-specific live dashboards
  • Rules-based alerts
  • Sort, filter and export data
  • Sponsor tracking
  • Task & call-to-action analysis
  • Task & call-to-action management
  • Triggered emails
  • Triggered lifecycle rules

Avantages

  • Use color-coded, interactive customer health scorecards to monitor quantitive and qualitative signals to ensure retention and drive growth.

  • Gather data from multiple sources to create a 360 degree profile of each customer.

  • Monitor usage of your product or service at user or account level and let real-time behavior data drive customer success interactions.

  • Set up triggered lifecycle rules to automate actions such as emails and QBRs to send the right message to the right person at the right time.

  • identify power users and at-risk users to spot missing opportunities and understand your product's key performance indicators.

  • Use sponsor tracking, customer messaging, and NPS surveys to engage your customers at every stage of the customer journey.

  • Gainsight - FAQ

    Gainsight - FAQ

    Voici quelques-unes des questions fréquentes sur Gainsight.

    Q. Quels sont les types de licence disponibles pour Gainsight ?

    Types de licences disponibles pour Gainsight :

    Essai gratuit: Non disponible

    Contact Gainsight for pricing.

    Q. Quelles sont les principales fonctionnalités du logiciel Gainsight ?

    Fonctionnalités du logiciel Gainsight :

    • 100% native Force.com
    • 360 degree customer profiles
    • Automate scenario workflows
    • Call-to-action notifications
    • Commenting, notes & @mentions
    • Customer communications
    • Customer health score cards
    • Engagement analytics
    • Interactive report builder
    • NPS surveys
    • Pre-packaged analytics graphs
    • Renewals dashboard
    • Role-specific live dashboards
    • Rules-based alerts
    • Sort, filter and export data
    • Sponsor tracking
    • Task & call-to-action analysis
    • Task & call-to-action management
    • Triggered emails
    • Triggered lifecycle rules

    Q. Qui utilise Gainsight ?

    Utilisateurs habituels du logiciel Gainsight :

    Grandes entreprises, Entreprises de taille moyenne

    Q. Dans quelles langues Gainsight est-il disponible ?

    Langues dans lesquelles Gainsight est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Gainsight ?

    Nous n'avons pas d'informations sur les types de licences de Gainsight.

    Q. Gainsight prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Gainsight.

    Q. Avec quelles applications Gainsight peut-il s'intégrer ?

    Applications s'intégrant à Gainsight :

    Azuqua, Datahug, Influitive, Komiko, Marketo, Mixpanel, MoData, Pendo, ReferenceEdge, Salesforce Service Cloud

    Q. Quelles sont les ressources d'aide disponibles pour Gainsight ?

    Ressources d'aide disponibles pour Gainsight :

    FAQ, Base de connaissances, Support en ligne