Gainsight

Gainsight

Customer Success Platform

4.3/5 (24 avis)

Gainsight - Présentation

Gainsight is the platform for Customer Success. Gainsight aggregates and turns disparate customer data from multiple sources into a single source of truth. Review the customer data driven insights and deploy actions that drive business outcomes for your clients.

Gainsight is purpose built for B2B SaaS companies that are serious about growing their subscription revenue through a customer-centric approach. Customer Success practitioners use Gainsight to reduce customer churn, drive customer advocacy and increase up-sell opportunities.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

Gainsight - Avis

Note globale
4.3/5
88% d'avis positifs
12
Excellent
9
Très bien
2
Moyen
1
Médiocre
0
Horrible
Utilisateur vérifié
Traduire avec Google Translate

Powerful CRM insights, analysis and automation tool for account management operations

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/02/2018
Provenance de l'avis : Capterra

Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!

Avantages

Gainsight offers world-class support, training and guidance on their incredibly flexible and robust platform. The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.

Inconvénients

Gainsight is expensive and the learning curve is steep. Adopters should consider staffing specifically for GS administration and engagement internally.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Misty G.
Traduire avec Google Translate

Robust tool, but need clear deployment plan

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/10/2016
Provenance de l'avis : Capterra

Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.

Avantages

Ease of use

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Jenna H.
Traduire avec Google Translate

At my prior employer we used Gainsight for our CRM.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 05/06/2018
Provenance de l'avis : Capterra

Great for customer management, as well as daily/monthly task management!

Avantages

I loved the ease of the product in managing tasks. It gave the option to snooze tasks to show that you've at least made an attempt prior to closing it out. Also, the fact that the product can integrate with Salesforce is great! It makes logging call activity for all of the company to see SO easy.

Inconvénients

I didn't really have any cons in regards to the Software. I believe it's one of the products out there that you pay for what you get - it's by far the best CRM that I've used, thus far.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Utilisateur vérifié
Traduire avec Google Translate

Great Application to Keep Track of Customer Health

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/04/2018
Provenance de l'avis : GetApp

Avantages

- Easy collaboration across multiple teams in an organization to keep track of a client
- Helpful CTAs to ensure you are staying on top of an account
- Can assign tasks to other members of your organization

Inconvénients

- Steep learning curve
- Very out-of-the-box implementation, not a lot that the administrator can customize
- Sometimes the web application can be laggy

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

8.0/10
Utilisateur vérifié
Traduire avec Google Translate

Insight into success

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/12/2018
Provenance de l'avis : Capterra

Avantages

Gainsight is extremely easy to use, integrates with Salesforce, and gets me the the info I need to do my job as a customer success manager.

Inconvénients

It took me some time to find the right way to use the software, but now that I have a system down I have no complaints.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Gainsight - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Rapport qualité-prix

Contact Gainsight for pricing.

Gainsight - Fonctionnalités

  • Données en temps réel
  • Monitoring

  • API
  • Analyse en temps réel
  • Analyse visuelle
  • Business Intelligence
  • Création de tableaux de bord
  • Filtrage des données
  • Graphiques
  • Importation et exportation de données
  • Interface glisser-déposer
  • Intégration de tiers
  • Outils de collaboration
  • Présentation graphique des données
  • Rapports ad hoc
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports personnalisables
  • Tableau de bord d'activités
  • Visualisation de données

Plus d'informations sur Gainsight

Gainsight - Principales fonctionnalités

  • 100% native Force.com
  • 360 degree customer profiles
  • Automate scenario workflows
  • Call-to-action notifications
  • Commenting, notes & @mentions
  • Customer communications
  • Customer health score cards
  • Engagement analytics
  • Interactive report builder
  • NPS surveys
  • Pre-packaged analytics graphs
  • Renewals dashboard
  • Role-specific live dashboards
  • Rules-based alerts
  • Sort, filter and export data
  • Sponsor tracking
  • Task & call-to-action analysis
  • Task & call-to-action management
  • Triggered emails
  • Triggered lifecycle rules

Avantages

  • Use color-coded, interactive customer health scorecards to monitor quantitive and qualitative signals to ensure retention and drive growth.

  • Gather data from multiple sources to create a 360 degree profile of each customer.

  • Monitor usage of your product or service at user or account level and let real-time behavior data drive customer success interactions.

  • Set up triggered lifecycle rules to automate actions such as emails and QBRs to send the right message to the right person at the right time.

  • identify power users and at-risk users to spot missing opportunities and understand your product's key performance indicators.

  • Use sponsor tracking, customer messaging, and NPS surveys to engage your customers at every stage of the customer journey.

  • Gainsight - FAQ

    Voici quelques-unes des questions fréquentes sur Gainsight.

    Q. Quels sont les types de licence disponibles pour Gainsight ?

    Types de licences disponibles pour Gainsight :

    version d'essai gratuite: Non disponible

    Contact Gainsight for pricing.

    Q. Quelles sont les principales fonctionnalités du logiciel Gainsight ?

    Fonctionnalités du logiciel Gainsight :

    • 100% native Force.com
    • 360 degree customer profiles
    • Automate scenario workflows
    • Call-to-action notifications
    • Commenting, notes & @mentions
    • Customer communications
    • Customer health score cards
    • Engagement analytics
    • Interactive report builder
    • NPS surveys
    • Pre-packaged analytics graphs
    • Renewals dashboard
    • Role-specific live dashboards
    • Rules-based alerts
    • Sort, filter and export data
    • Sponsor tracking
    • Task & call-to-action analysis
    • Task & call-to-action management
    • Triggered emails
    • Triggered lifecycle rules

    Q. Qui utilise Gainsight ?

    Utilisateurs habituels du logiciel Gainsight :

    Grandes entreprises, Entreprises de taille moyenne

    Q. Dans quelles langues Gainsight est-il disponible ?

    Langues dans lesquelles Gainsight est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Gainsight ?

    Nous n'avons pas d'informations sur les types de licences de Gainsight.

    Q. Gainsight prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Gainsight.

    Q. Avec quelles applications Gainsight peut-il s'intégrer ?

    Applications s'intégrant à Gainsight :

    Azuqua, Datahug, Influitive, Komiko, Marketo, Mixpanel, MoData, Pendo, ReferenceEdge, Salesforce Service Cloud

    Q. Quelles sont les ressources d'aide disponibles pour Gainsight ?

    Ressources d'aide disponibles pour Gainsight :

    FAQ, Base de connaissances, Support en ligne

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