Gainsight - Présentation
Description du logiciel Gainsight
Gainsight is the platform for Customer Success. Gainsight aggregates and turns disparate customer data from multiple sources into a single source of truth. Review the customer data driven insights and deploy actions that drive business outcomes for your clients. Gainsight is purpose built for B2B SaaS companies that are serious about growing their subscription revenue through a customer-centric approach. Customer Success practitioners use Gainsight to reduce customer churn, drive customer advocacy and increase up-sell opportunities.Gainsight - Présentation
Prix
Types de licence
Contact Gainsight for pricing.
Gainsight - Fonctionnalités
Captures d'écran
Gainsight - Avis
Gainsight - Avis
Wonderful system for customer management!
Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!
The product delivers
I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.
Powerful CRM insights, analysis and automation tool for account management operations
Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!
Robust tool, but need clear deployment plan
Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.
At my prior employer we used Gainsight for our CRM.
Great for customer management, as well as daily/monthly task management!
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Wonderful system for customer management!
Avantages
I really like using Gainsight to keep all of my customer information in one place. Daily, I use the tasks in my cockpit and success plans to keep me on task with my customer deliverables. The timeline allows me to have all of my notes, emails, and calls logged in one place. There are so many options to configure your customers C360, the options are almost endless.
Inconvénients
I rarely have issues with using Gainsight, it really has changed the way I approach customer account management. I will say that there are times I have an issue with linking customer LinkedIn profiles, and I would love to see a more robust way to track customer org. charts. Otherwise, it's a wonderful tool!
The product delivers
I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.
Avantages
I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers.
Inconvénients
The recorded training was very long and painful. This needs to be improved.
There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful.
Powerful CRM insights, analysis and automation tool for account management operations
Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!
Avantages
Gainsight offers world-class support, training and guidance on their incredibly flexible and robust platform. The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.
Inconvénients
Gainsight is expensive and the learning curve is steep. Adopters should consider staffing specifically for GS administration and engagement internally.
Robust tool, but need clear deployment plan
Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.
Avantages
Ease of use
At my prior employer we used Gainsight for our CRM.
Great for customer management, as well as daily/monthly task management!
Avantages
I loved the ease of the product in managing tasks. It gave the option to snooze tasks to show that you've at least made an attempt prior to closing it out. Also, the fact that the product can integrate with Salesforce is great! It makes logging call activity for all of the company to see SO easy.
Inconvénients
I didn't really have any cons in regards to the Software. I believe it's one of the products out there that you pay for what you get - it's by far the best CRM that I've used, thus far.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Gainsight - Prix
Gainsight - Prix
Contact Gainsight for pricing.
Contact Gainsight for pricing.
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Gainsight - Fonctionnalités
Gainsight - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Plus d'informations sur Gainsight
Plus d'informations sur Gainsight
Gainsight - Principales fonctionnalités
- 100% native Force.com
- 360 degree customer profiles
- Automate scenario workflows
- Call-to-action notifications
- Commenting, notes & @mentions
- Customer communications
- Customer health score cards
- Engagement analytics
- Interactive report builder
- NPS surveys
- Pre-packaged analytics graphs
- Renewals dashboard
- Role-specific live dashboards
- Rules-based alerts
- Sort, filter and export data
- Sponsor tracking
- Task & call-to-action analysis
- Task & call-to-action management
- Triggered emails
- Triggered lifecycle rules
Avantages
Gainsight - FAQ
Gainsight - FAQ
Voici quelques-unes des questions fréquentes sur Gainsight.
Q. Quels sont les types de licence disponibles pour Gainsight ?
Types de licences disponibles pour Gainsight :
Essai gratuit: Non disponible
Contact Gainsight for pricing.
Q. Quelles sont les principales fonctionnalités du logiciel Gainsight ?
Fonctionnalités du logiciel Gainsight :
- 100% native Force.com
- 360 degree customer profiles
- Automate scenario workflows
- Call-to-action notifications
- Commenting, notes & @mentions
- Customer communications
- Customer health score cards
- Engagement analytics
- Interactive report builder
- NPS surveys
- Pre-packaged analytics graphs
- Renewals dashboard
- Role-specific live dashboards
- Rules-based alerts
- Sort, filter and export data
- Sponsor tracking
- Task & call-to-action analysis
- Task & call-to-action management
- Triggered emails
- Triggered lifecycle rules
Q. Qui utilise Gainsight ?
Utilisateurs habituels du logiciel Gainsight :
Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues Gainsight est-il disponible ?
Langues dans lesquelles Gainsight est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Gainsight ?
Nous n'avons pas d'informations sur les types de licences de Gainsight.
Q. Gainsight prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par Gainsight.
Q. Avec quelles applications Gainsight peut-il s'intégrer ?
Applications s'intégrant à Gainsight :
Azuqua, Datahug, Influitive, Komiko, Marketo, Mixpanel, MoData, Pendo, ReferenceEdge, Salesforce Service Cloud
Q. Quelles sont les ressources d'aide disponibles pour Gainsight ?
Ressources d'aide disponibles pour Gainsight :
FAQ, Base de connaissances, Support en ligne
Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!