Asset Management & Software License Management
4.6/5 (72 avis)The features within InvGate Assets provide organizations with unrivaled asset management capabilities. IT can properly manage and secure all endpoints through asset discovery, automated patch deployment, remote desktop control, software license management, software blacklisting with automated removal, change management and more.
Gather a complete inventory of your entire IT network and infrastructure. The InvGate CMDB allows you to automatically scan your network using an agent, agent-less, or combination of technology. Manually add assets allows you to track computer peripherals or even non-IT inventory. Detecting all hardware devices connected to computers and keep track of any changes or removals (such as removal of RAM), keeps your inventor and IT financials in check. You can even block USB ports from external device intrusions.
InvGate Assets discovers which applications are installed on which computers and notifies you whether or not your endusers are licensed for use. The InvGate Assets license compliance monitor makes it easy to track down non-compliance issues and unused licenses. Reallocating unused licenses with InvGate creates instant ROI and makes you an IT superhero.
Avantages
There are many things that I enjoy but the ability to customize the product to handle whatever situation our business has is a major pro. I have been able to setup tickets and workflows for many different departments within the business that helps simplify processes for them.
The gamification process adds a unique experience for our agents and allows for friendly competition.
The InvGate service desk also provides a better visual experience for our agents and end users compared with our previous product. It allows the agents to better tell what is happening with a quick view of the dashboards and the tickets assigned to them so they know what they need to work on.
Inconvénients
I would like to see more built in templates for the badge system including icons that are built in as well. It would also be nice to have multiple views for coins earned for agents rather than the standard 60 days rolling period.
Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.
Avantages
-Very good end-user experience
-Never miss a request
-Integration with JIRA
-Application integration (widgets)
Inconvénients
-Setup is tedious
-Getting the correct permissions for all agents/users is a frustrating experience
-Somewhat confined to canned reports with little customization
I love the fact that the users can create there own tickets, it saves my techs a ton of time. We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate. I like the fact that end users can score the techs tickets. There are many reports available, and customizable. I was easily able to customize the service level agreements.
Avantages
Ease of use and configuration.
The product creates ticket automatically from emails and phone calls. Our users can create their own tickets which saves us a ton of time. I was able to setup a few groups so that I could setup different level for service.
Inconvénients
My tech support users do not have as much access as I would like them to have.
Service Desk is a good tool that can use some additional tweaking so that it can remain resourceful while flexible like writing an email.
Avantages
I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user. I also like that you can program a search bar for the participant while they are creating a ticket in case they can find the info they are looking.
I also like that Service Desk can be integrated with confluence and there is a section in the ticket for the administrator where I can easily reference an article for the client.
Inconvénients
I think the ticketing system is not as flexible as writing a simple email, and I don't like that when you are responding to a person's request you can't really see their original question while you're typing their answer.
Also, running a report of all of the questions is very difficult to do in a clean way, and I have to use a legend of my creation in order to translate the code name of the topics to English names.
Organization, problem tracking, time management
Avantages
Its simplicity. In looking at similar software packages I found that there were just too many features, too many things crammed into one software. I also found them to be very inflexible, wanting you to run your help desk their way. Their support has been great.
Inconvénients
My only problem is that although InvGate supports SSO through Office 365, they do not have an integrated app within MS Azure. Several other service desk software's do and it makes the login by end users seamless. There is little documentation on how to set it up and it took a little trial and error to get it working so that users can click the "Log In with Office 365" button but it would be so much nicer if there was an Azure app so that it could be added to the O365 launch pad and clicking on it took you right into the service desk.
Receive a customized price quote based on the number of Assets (workstations and servers) to be managed. There is no charge for Assets that are not Discovered and are manually entered or imported.
InvGate Assets allows organizations to continually manage, remotely control, and secure all of their assets from a single web-based portal, including Windows, Mac, Linux, and more.
Voici quelques-unes des questions fréquentes sur InvGate Assets.
Types de licences disponibles pour InvGate Assets :
Type de licence: Licence unique, Abonnement
version d'essai gratuite: Disponible
Receive a customized price quote based on the number of Assets (workstations and servers) to be managed. There is no charge for Assets that are not Discovered and are manually entered or imported.
Fonctionnalités du logiciel InvGate Assets :
Utilisateurs habituels du logiciel InvGate Assets :
Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles InvGate Assets est disponible :
anglais, portugais, espagnol
Types de licences disponibles pour InvGate Assets:
Licence unique, Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par InvGate Assets.
Applications s'intégrant à InvGate Assets :
InvGate Service Desk, InvGate Service Desk
Ressources d'aide disponibles pour InvGate Assets :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
I have been able to simplify many processes for our business and provide one place for our users to communicate with various departments within the business.