--- description: InvGate Service Management : qu'en pensent les utilisateurs ? Lisez les avis sur InvGate Service Management, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: InvGate Service Management - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [InvGate Service Management](/software/101213/service-desk) # InvGate Service Management Canonical: https://www.getapp.fr/software/101213/service-desk Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/101213/service-desk?page=2) > InvGate Service Desk est une solution web conçue pour rationaliser et optimiser l'assistance et la fourniture de services informatiques. Les fonctions d'InvGate incluent un système de gamification avec récompenses, la gestion des problèmes, la conduite du changement, le suivi du matériel et des logiciels, une base de connaissances, des portails en libre-service, etc. > > Conclusion : 108 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 108 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: InvGate - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2004 ## Contexte commercial - **Prix à partir de**: 17,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, portugais - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Bolivie, Brésil, Canada, Chili, Chine, Colombie, Costa Rica, Espagne, Guatemala, Honduras, Inde, Japon, Mexique, Nicaragua, Panama, Paraguay et 9 de plus ## Fonctionnalités - API - Accès et contrôle à distance - Accès mobile - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse du service client - Analytique - Asset Lifecycle Management - Autorisations basées sur les rôles - CMDB - Catalogue de services - Champs personnalisables - Communication multicanal - Contrôle du processus d'approbation - Création de tableaux de bord - Définition des priorités - Enquêtes et feedback - Fonction de glisser-déposer - Formulaires personnalisables ## Intégrations (28 au total) - Asana - Azure DevOps - BambooHR - Confluence - Deel - Expensify - Factorial - FileWave - Five9 - Gmail - Google Calendar - Greenhouse - Invgate Asset Management - Jira - Lansweeper ... et 13 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software) - [Logiciels de gestion des services informatiques](https://www.getapp.fr/directory/1049/it-service/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4078 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3412 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18774 reviews) 4. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1721 reviews) 5. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1772 reviews) ## Avis ### "Easy to implement and use this solution, great support team." — 5.0/5 > **Brad** | *30 avril 2018* > > **Avantages**: I was responsible for scoping. purchasing and implementing this solution. Was a great experience all the way through from Sales to implementation to support. I would highly recommend InvGate. > > **Inconvénients**: This company is still fairly new in the marketplace but team is highly accommodating to new feature requests. ----- ### "Service Desk organizes our day." — 4.0/5 > **Lori** | *18 septembre 2019* | Santé, bien-être et fitness | Taux de recommandation : 8.0/10 > > **Avantages**: Ease of use and configuration. The product creates ticket automatically from emails and phone calls. Our users can create their own tickets which saves us a ton of time. I was able to setup a few groups so that I could setup different level for service. > > **Inconvénients**: My tech support users do not have as much access as I would like them to have. > > I love the fact that the users can create there own tickets, it saves my techs a ton of time. We had an issue with SD removing workstations after an amount of time with no respose, but I was able to change the very quickly with the guidance of Invgate. I like the fact that end users can score the techs tickets. There are many reports available, and customizable. I was easily able to customize the service level agreements. ----- ### "InvGate Service Desk Review" — 3.0/5 > **Greg** | *16 juin 2017* | Enseignement primaire et secondaire | Taux de recommandation : 7.0/10 > > **Avantages**: Affordable Easy to setup Ability to use variables when creating a ticket Ability to add observers and collaborators to a ticket Easy to do things like reassign and escalate > > **Inconvénients**: No Due Date field unless you use SLAs No ability to delete a comment or edit a comment If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket When printing out a lit of tickets for a user, the font is so small, it's hard to read. Took me a while to come up with a roundabout way to do it so that it was easily readable. Each comment in a ticket doesn't have the day and time the comment was made. You get more general time stamps like "14 hours ago", "2 weeks ago", or "a month ago". Would be useful to know the date and time so that you can tell if something was done at the end of the day or the beginning. > > InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product. ----- ### "Our experience with the InvGate Service Desk has been excellent" — 5.0/5 > **Brian** | *25 juin 2018* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: There are many things that I enjoy but the ability to customize the product to handle whatever situation our business has is a major pro. I have been able to setup tickets and workflows for many different departments within the business that helps simplify processes for them. The gamification process adds a unique experience for our agents and allows for friendly competition. The InvGate service desk also provides a better visual experience for our agents and end users compared with our previous product. It allows the agents to better tell what is happening with a quick view of the dashboards and the tickets assigned to them so they know what they need to work on. > > **Inconvénients**: I would like to see more built in templates for the badge system including icons that are built in as well. It would also be nice to have multiple views for coins earned for agents rather than the standard 60 days rolling period. > > I have been able to simplify many processes for our business and provide one place for our users to communicate with various departments within the business. ----- ### "InvGate is very easy to use for both helpdesk and end users. It doesn't try to be a Swiss army knife" — 5.0/5 > **Chris** | *17 avril 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: Its simplicity. In looking at similar software packages I found that there were just too many features, too many things crammed into one software. I also found them to be very inflexible, wanting you to run your help desk their way. Their support has been great. > > **Inconvénients**: My only problem is that although InvGate supports SSO through Office 365, they do not have an integrated app within MS Azure. Several other service desk software's do and it makes the login by end users seamless. There is little documentation on how to set it up and it took a little trial and error to get it working so that users can click the "Log In with Office 365" button but it would be so much nicer if there was an Azure app so that it could be added to the O365 launch pad and clicking on it took you right into the service desk. > > Organization, problem tracking, time management ----- Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/101213/service-desk?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/101213/service-desk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées