InvGate fournit une solution de services véritablement multi-départements avec une solution de gestion d'actifs fédérée pour une intégration transparente entre la demande de service et le service nécessitant des actifs. InvGate offre l'interface utilisateur la plus intuitive et la plus facile à comprendre du marché, à la fois facile à configurer, agréable à utiliser et extrêmement efficace pour répondre aux demandes de service des clients.
Les fonctions InvGate incluent un centre de service informatique avec un système de gamification avec récompenses, la gestion des problèmes, la conduite du changement, un suivi matériel et logiciel, une base de connaissances, des portails en libre service, la détection des risques d'inventaire, etc. Fourni en tant que service SaaS ou solution sur site, InvGate peut être déployé facilement en quelques minutes pour répondre aux besoins spécifiques de votre infrastructure.
Les outils d'analyse de données avancés InvGate fournissent des rapports de gestion et des informations sur les indicateurs clés de performance indispensables pour améliorer les processus métier, réduire les pertes et accroître l'efficacité.
La configuration sans code permet de réduire considérablement les temps d'implémentation et les coûts de maintenance afin de générer immédiatement des bénéfices et d'optimiser votre retour sur investissement.
I have been able to simplify many processes for our business and provide one place for our users to communicate with various departments within the business.
There are many things that I enjoy but the ability to customize the product to handle whatever situation our business has is a major pro. I have been able to setup tickets and workflows for many different departments within the business that helps simplify processes for them.
The gamification process adds a unique experience for our agents and allows for friendly competition.
The InvGate service desk also provides a better visual experience for our agents and end users compared with our previous product. It allows the agents to better tell what is happening with a quick view of the dashboards and the tickets assigned to them so they know what they need to work on.
I would like to see more built in templates for the badge system including icons that are built in as well. It would also be nice to have multiple views for coins earned for agents rather than the standard 60 days rolling period.
Service Desk is a good tool that can use some additional tweaking so that it can remain resourceful while flexible like writing an email.
I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user. I also like that you can program a search bar for the participant while they are creating a ticket in case they can find the info they are looking.
I also like that Service Desk can be integrated with confluence and there is a section in the ticket for the administrator where I can easily reference an article for the client.
I think the ticketing system is not as flexible as writing a simple email, and I don't like that when you are responding to a person's request you can't really see their original question while you're typing their answer.
Also, running a report of all of the questions is very difficult to do in a clean way, and I have to use a legend of my creation in order to translate the code name of the topics to English names.
Organization, problem tracking, time management
Its simplicity. In looking at similar software packages I found that there were just too many features, too many things crammed into one software. I also found them to be very inflexible, wanting you to run your help desk their way. Their support has been great.
My only problem is that although InvGate supports SSO through Office 365, they do not have an integrated app within MS Azure. Several other service desk software's do and it makes the login by end users seamless. There is little documentation on how to set it up and it took a little trial and error to get it working so that users can click the "Log In with Office 365" button but it would be so much nicer if there was an Azure app so that it could be added to the O365 launch pad and clicking on it took you right into the service desk.
Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One stop for our end. Great product.
Ease of use. We developed a short video and within minutes our end users were submitting help desk tickets. I am amazed how much information we can obtain from this software. The triggers and workflows are endless. Invgate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made.
Active Directory integration is lacking features. I have submitted my ideas and what other programs are doing with AD and the Invgate team is working on it so this won't be a "Con" for long.
The benefits we have to use Invgate are the administration of the tool, fast response to needs or configurations, knowledge base
What I like most about Invgate is how easy it is to configure.
The predisposition and fast response of the support before our consultations or inconveniences. And they are always working to offer improvements
A point to improve is related to the updates of the version of the tool. Most of the times we had to do an update of the tool we made many tests and found a bug, and when we believe that everything is OK to be able to implement it in production, an error occurs.
Voici quelques-unes des questions fréquentes sur InvGate Service Desk.
Types de licences disponibles pour InvGate Service Desk :
Type de licence: Licence unique, Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de InvGate Service Desk.
Utilisateurs habituels du logiciel InvGate Service Desk :
Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles InvGate Service Desk est disponible :
anglais, portugais, espagnol
Types de licences disponibles pour InvGate Service Desk:
Licence unique, Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par InvGate Service Desk.
Applications s'intégrant à InvGate Service Desk :
Gmail, InvGate Assets, InvGate Assets, Microsoft Outlook
Ressources d'aide disponibles pour InvGate Service Desk :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo