Housecall Pro

Housecall Pro

Application de gestion des interventions

4.7/5 (2015 avis)

Housecall Pro - Présentation

Housecall Pro assiste les professionnels dans tous les aspects de leur flux de travail quotidien, notamment la planification des travaux, la base de données des clients, le traitement de la facturation et des paiements, l'envoi de techniciens et bien plus encore. Il est également entièrement intégré à l'accès à l'application de réservation de consommateur Housecall.

Housecall Pro est un outil de services complets qui permet aux professionnels des services de gérer l'ensemble de leur activité sur leur smartphone et leur portail web complémentaire. L'application est proposée à un prix compétitif et supporte les professionnels du service dans tous les aspects de leur workflow, notamment : planification des tâches, base de données clients, traitement de la facturation et des paiements, envoi de techniciens et bien plus encore. Il est également entièrement intégré à l'accès à l'application de réservation de consommateur Housecall.

Housecall Pro nivelle le terrain de jeu en équipant les petites entreprises avec des outils de haute technologie au coût le plus bas et le plus compétitif pour mieux rivaliser sur le marché. Il est idéal pour les entreprises de 1 à 30 employés. Il permet d'économiser du temps et de l'argent et fournit un outil de remarketing de la clientèle qui peut fortement doubler en moyenne le nombre de projets pour le professionnel du service. Avec plus de 30 offres verticales pour les besoins de services à domicile, Housecall Pro est le moyen le plus simple de prendre le contrôle et d'organiser une entreprise.

Cet outil tout-en-un permet aux professionnels d'offrir à leurs clients ce que leurs concurrents ne peuvent pas faire. Housecall Pro permet aux entreprises de s'éloigner du format papier pour passer au format numérique, en rationalisant leur flux de travail et leurs opérations. Mieux encore, il est abordable et aide même les petites entreprises à transférer et importer facilement leur base de données de clients existante.

Prix

À partir de
39,00 $US/mois
Types de licence
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Housecall Pro - Avis

Note globale
4.7/5
96% d'avis positifs
1602
Excellent
339
Très bien
46
Moyen
18
Médiocre
10
Mauvais
Brian E.
Traduire avec Google Translate

Housecall Pro Getting Better With Age.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/09/2019
Provenance de l'avis : Capterra

We are a small HVAC service and install company. Using Housecall Pro has been a positive experience. It has greatly improved scheduling for both customers and employees. A/R has been a very positive aspect. Integration with QB has made the accounting side of the business cleaner with less conflict. We are now beginning to use the service contract feature. HCP support always respond in a timely fashion and are always seeking to improve.

Avantages

Seamless integration with Quickbooks is the most important feature. Once we learned to categorize where we wanted charges to show in QB such as "Labor" or "Material & Supplies" then reconciliation became easy. Software is easy to navigate and customize. Scheduling service for our customers is a major feature and increases customer confidence. Our A/R has improved dramatically. More of our customers use the pay online feature and the ability to accept cc payments is a huge plus. Admin settings allow to set cc minimum payments and employee access through mobile app.

Inconvénients

Would love have an attachment icon in customer history window indicating service calls that have attached photos or documents uploaded without having to open each one individually. I would also like to have the ability to record customer equipment Model & Serial #'s and connect services to particular equipment. Example: Customer has (5) individual air con systems. Enter Model & Serial #'s, and name systems. Then all future service at that site can be attached to a particular piece of equipment with the ability to run a report. Options for "Summer" & "Winter" maintenance to run reports for recurring future would also be on my wish list.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Jennifer D.
Traduire avec Google Translate

Great Product

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/09/2019
Provenance de l'avis : Capterra

MY overall experience has been great, whenever i need customer service they are available and always helpful via chat or phone call

Avantages

The owners were use too and liked a different dispatching/invoicing system. When I was hired as the Office Manager I was trained to use that system but always felt like it was out dated and not user friendly. I ran across an ad for house call pro on social media. I immediately loved what I saw, the ease of the program and how customers could make payments online and leave reviews for our business and technician experience. I showed the owners and we made the switch to housecall pro and have never regretted it.

Inconvénients

I wish the system could notify me when my technicians went in route, started there job and finished there job. Wish some sort of push notification or a chime when the dash board is open

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Ben H.
Traduire avec Google Translate

HCP listens

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 20/09/2019
Provenance de l'avis : Capterra

We enjoy using HCP. There the best we've used by far, and we've used camelot and servicemonster. The Mastermind was helpful and we get the feeling they overall care and are out there to make us better. Our clients rave about the omw's and finishes communication. I love texting through the app (although I wish you could see/use that from the desktop). It simply makes us look more professional and it usually works... which is more than I can say about other services.

Avantages

I like that a conference call was set up with me to discuss a major issue I had with billing multiple contact/dept clients. They listened to my concerns and within 2 hours made a change to the software they we now utilize on a weekly basis.

Inconvénients

There's still a few buttons that need to be accessible a little easier. For instance, the client search has too many steps to be the single most used button. (that's why we have hcp is to keep track of our clients info etc. (too many un-needed steps). You've made me click the client page, then I have to select the search bar... which happens to be on the opposite end of the screen. Either have the search bar auto fill (start curser there) so we can click client, and then start typing the clients name, or (my preference) add the search bar to the header and have it accessible from every page.

2nd biggest fix requested: I really wish we would get a notification similar to when a invoice doesn't connect with QBO properly for when our text and emails don't go through to the client. We love the software so much that we use the omw, finish tabs as well as sending estimates via email... and it's frustrating hearing the client didn't receive the notification only to then learn we had a missing letter or wrong digit etc. that we could have caught initially. It makes the client feel like we've forgotten them when they are expecting the notification and we do our part, but they don't receive it.... and we don't know that it didn't get completed.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
William K.
Traduire avec Google Translate

Why House Call Pro

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 21/09/2019
Provenance de l'avis : Capterra

My availability calander being available to customers who visit my website is the number one reason I've doubled my business in the past year.
I'm thrilled with it.

Avantages

About a year ago I got a call from someone from House Call Pro requesting to schedule a demo on my laptop.
I requested an in person demo.
I went to San Diego and talked with the amazing people there.
I was told I could have a software that would allow my customers to schedule an appointment online from my website. I was floored because I was looking for exactly that. Plus they could set me up so after I was finished with a service call I could send my customer an invoice that they could use to pay me with a credit card and also I could use the software to record that they payed by check or cash as well. I would have a complete CRM and at a very affordable price.

Inconvénients

I realized early on that in order for me to benefit from using this software I'd have to really use it to it's full potential.
Most if the time if I dropped the ball it was because I did not fully utilize the full capacity of the software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Barry C.
Traduire avec Google Translate

House call review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/09/2019
Provenance de l'avis : Capterra

Avantages

App use experience is phenomenal. I have written estimates In a time crunch in the driveway of the customers house b4 a sales meeting. While not ideal, the ability to have something for my client rather than nothing is all the difference. Only Houscall makes this possible.

Inconvénients

Housecall over all gets 5 stars , no question about it. The only reason I gave 4 stars is some areas is because I am seeing the potential of the product and would like to see house call achieve that potential.
Web based use is definitely not the same experience as the app. Pages bog, cursors lag, and it takes time to write proposals and navigate.
While the organization of the web based platform is truly superior, the navigation is not.
I choose to log on the web based platform because of the clarity and organizational benefits but I often find myself frustrated, losing unsaved pages or saying “ common”.
With that said there is nothing that even comes close to what housecall offers me so take that criticism in perspective to the the truly awesomeness of house call as a whole.
I would like to add that house call software engineers have come up with some great ideas! Ideas I never knew I needed but now can not go with out.
Features such as street view and home value in the customers page is very helpful. Other helpful features SA colab with employees and sales updates, employee tracking and credit card processing on site are In app features I have been introduced to that I can’t live with out. These features may not seem like the back bone of your business head on but i can tell you in hindsight they all add up and contribute to your over all competitive edge.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Housecall Pro - Prix

À partir de
39,00 $US/mois
Types de licence
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Housecall Pro - Fonctionnalités

  • Audit
  • Données en temps réel
  • Gestion des factures
  • Gestion des flux de travail
  • Intégration de tiers
  • Notifications automatiques
  • Piste d'audit
  • Rapports en temps réel
  • Suivi des activités
  • Tableau de bord d'activités

  • API
  • Champs personnalisables
  • Gestion de la conformité
  • Gestion des stocks
  • Importation et exportation de données
  • Monitoring
  • Rapports et statistiques
  • Rapports personnalisables
  • Stockage de documents
  • Suivi de l'inventaire

Housecall Pro - FAQ

Voici quelques-unes des questions fréquentes sur Housecall Pro.

Q. Quels sont les types de licence disponibles pour Housecall Pro ?

Types de licences disponibles pour Housecall Pro :

À partir de: 39,00 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Housecall Pro ?

Nous n'avons pas d'informations sur les fonctionnalités de Housecall Pro.

Q. Qui utilise Housecall Pro ?

Utilisateurs habituels du logiciel Housecall Pro :

Auto-entrepreneurs, Entreprises de taille moyenne, PME

Q. Dans quelles langues Housecall Pro est-il disponible ?

Langues dans lesquelles Housecall Pro est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Housecall Pro ?

Types de licences disponibles pour Housecall Pro:

Gratuit, Abonnement

Q. Housecall Pro prend-il en charge les appareils mobiles ?

Appareils pris en charge par Housecall Pro :

Android, iPhone

Q. Avec quelles applications Housecall Pro peut-il s'intégrer ?

Applications s'intégrant à Housecall Pro :

Facebook, Mailchimp, Mixpanel, NiceJob, QuickBooks, QuickBooks Online, QuickBooks Online, SendGrid, Stripe, Twilio Communications Cloud

Q. Quelles sont les ressources d'aide disponibles pour Housecall Pro ?

Ressources d'aide disponibles pour Housecall Pro :

Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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