Copper - Présentation
Description du logiciel Copper
ProsperWorks est une application de gestion de la relation client (CRM) qui s'intègre pleinement dans les outils de G Suite que vous utilisez déjà et assure un échange de données transparent entre ces applications. Son intégration dans Gmail permet de voir toutes les informations des contacts associés à vos e-mails directement depuis votre boîte de réception : renseignements de base sur le contact tels que l'entreprise, l'intitulé du poste et le numéro de téléphone, l'historique des interactions, ainsi que les fichiers et notes associés.
ProsperWorks vous permet également de gérer les contacts en dehors de Gmail en vous offrant une vue complète du client depuis l'application ProsperWorks. Ces profils client sont automatiquement remplis avec des données recueillies sur le web et des pièces jointes extraites de vos e-mails. Les profils affichent tout votre historique d'interactions, un journal de vos e-mails et tous vos événements de calendrier passés et à venir. Vous pouvez également passer des appels directement à partir de ces profils à l'aide d'un bouton Google Hangouts intégré.
Outre sa fonctionnalité de gestion client, ProsperWorks propose également une gestion des opportunités. Vous pouvez afficher une représentation visuelle de toutes vos opportunités grâce à un pipeline personnalisable prenant en charge les modifications par glisser-déposer. Vous pouvez utiliser des filtres personnalisés pour approfondir l'information et l'application vous envoie des alertes lorsque les offres sont menacées d'obsolescence. ProsperWorks propose également un rapport de progression de pipeline permettant de suivre la progression des offres de semaine en semaine.
ProsperWorks propose une gestion des leads en plus de la gestion des clients et des opportunités. Vous pouvez importer des leads à partir de l'application intégrée de votre choix et afficher une liste de tous vos leads avec leur nom, société, adresse e-mail, numéro de téléphone, statut et responsable. Vous pouvez utiliser cette fonctionnalité pour attribuer de nouveaux leads et de nouvelles tâches aux membres d'une équipe. L'application suggère des actions pour les tâches de suivi et vous pouvez utiliser l'interaction Google Hangout pour passer des appels aux leads.
Copper - Présentation
Prix
Types de licence
Copper - Fonctionnalités
Captures d'écran
Copper - Avis
Copper - Avis
Copper, formerly ProsperWorks - Great tool for G Suite/Google Apps Users
Very easy to use CRM tool for all Google G Suite users.
Dashboard for most important e-mails.
Leads and Opportunties
Integration with my project tool Wrike
Awesome CRM with Great Support
Excellent.
Basic CRM, looking for automated workflows, look elsewhere!
Copper is our CRM and is only used for our sales team. Our products are a mobile app and website that generate leads that go into Copper in which our sales team is able to qualify and view all communication with prospects and move them along the appropriate pipeline.
One of the main problems that Copper solves for us is integrating with Slack and their mobile app to update us real-time of new leads. Also, a nice feature of Copper is their integration with G Suite (since Copper is a Google Product), that keeps track of all communication with each prospect.
From a more technical perspective, Copper has a quite robust API that allows us to connect our mobile app attribution platform, Slack, PostgresSQL, and chatbot Intercom.
Cooper aka Prosperworks is Love
Im using it daily for 10-12h, if they would improve their mobile version and implement a dark mode, so that i don’t get blind i would be gassed.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Copper, formerly ProsperWorks - Great tool for G Suite/Google Apps Users
Avantages
I've used Copper (under its original brand) both as a freelance digital contractor and in an agency setting. I found the standalone app to work fine, but there's no comparison to how well it worked with gMail, Google Docs and other elements of G Suite.
I read a Forbes article about the rebrand and apparently Copper signals a move for the company where their apps are on Google Cloud, and to better support G Suite, and that seems like great news. If you are an agency using G Suite it seems to be a no-brainer to use Copper to me. Especially for tracking emails and customer conversations related to opportunities. The rebrand caught me by surprise when I was looking for something for a client. The Forbes article sheds some light on the rebrand and evolution.
I'm a little biased as I wrote an article once for ProsperWorks, but this review is strictly from my experiences with the app, and the company. They have great customer success follow-up and have many scheduled support resources/weekly webinars to ensure you get the best out of your investment. I don't sell this app, I just was happy with how easy it was to use the tool, I've worked with Dynamics CRM, Salesforce and other CRM apps and I stand by my appreciation for how great this app is for G Suite and for agencies.
Inconvénients
I think the Copper rebrand is a sign of lots of changes for this solution, and the Forbes article says that there are positive changes to further align this solution with the Google ecosystem. I will say that the rebrand was news to me, but I haven't used the app in a month or so now since a recent contract ended .
Very easy to use CRM tool for all Google G Suite users.
Dashboard for most important e-mails.
Leads and Opportunties
Integration with my project tool Wrike
Avantages
Neatless integration with Google G Suite and Wrike (for my projects) and many other tools with Zapier.
Ease of use.
Inconvénients
I like absolutely everything of Copper CRM.
Réponse de Copper
Stick the landing, pose, and smile. Thanks for the perfect score, Remco!
Awesome CRM with Great Support
Excellent.
Avantages
- works well with Gmail
- works well, intuitive
- great support
Inconvénients
too expensive when I try to integrate with MailChimp.
Réponse de Copper
Thanks, Jeff!
Basic CRM, looking for automated workflows, look elsewhere!
Copper is our CRM and is only used for our sales team. Our products are a mobile app and website that generate leads that go into Copper in which our sales team is able to qualify and view all communication with prospects and move them along the appropriate pipeline.
One of the main problems that Copper solves for us is integrating with Slack and their mobile app to update us real-time of new leads. Also, a nice feature of Copper is their integration with G Suite (since Copper is a Google Product), that keeps track of all communication with each prospect.
From a more technical perspective, Copper has a quite robust API that allows us to connect our mobile app attribution platform, Slack, PostgresSQL, and chatbot Intercom.
Avantages
One of the main benefits of Copper is real-time reports. We are able to breakdown won and lost revenue amongst our sales team and also account for projected sales revenue based on the opportunities in the pipeline and the expected close rate of those opportunities.
Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner.Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner.
We are a big fan of the Copper newsletters. They provide a clear roadmap of what to expect from them from a product development standpoint and what to expect next. Their emails are easy to digest, and optimized for mobile. Also, they ask for user input that has been integrated into their roadmap.
Inconvénients
While Copper has a quite robust API, they do not have any webhook receiver URLs. In order to effectively communicate data between Copper and another platform is through a paid Zapier account or Tray.io.
Automated actions are nice, but the work flow automations are extremely limited. We are not able to send users automated emails, push notifications when they enter a new stage of a pipeline.
More direct integrations with messaging services - transactional + marketing email services, push notification platforms, chat services.
Cooper aka Prosperworks is Love
Im using it daily for 10-12h, if they would improve their mobile version and implement a dark mode, so that i don’t get blind i would be gassed.
Avantages
Without Copper i would be loosing so much hair, that i would be bald of the amount of stress consumption i get to account all my Leads & Opportunities.
Inconvénients
nothing
Réponse de Copper
Preventing Mehdi from hair loss since 2017.
Looking to keep it that way for you for years to come!
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Copper - Prix
Copper - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Copper - Fonctionnalités
Copper - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Copper - FAQ
Copper - FAQ
Voici quelques-unes des questions fréquentes sur Copper.
Q. Quels sont les types de licence disponibles pour Copper ?
Types de licences disponibles pour Copper :
À partir de: 19,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Copper ?
Nous n'avons pas d'informations sur les fonctionnalités de Copper.
Q. Qui utilise Copper ?
Utilisateurs habituels du logiciel Copper :
Entreprises de taille moyenne, PME
Q. Dans quelles langues Copper est-il disponible ?
Langues dans lesquelles Copper est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Copper ?
Types de licences disponibles pour Copper:
Abonnement
Q. Copper prend-il en charge les appareils mobiles ?
Appareils pris en charge par Copper :
Android, iPhone, iPad
Q. Avec quelles applications Copper peut-il s'intégrer ?
Applications s'intégrant à Copper :
Built.io Flow, Campaign Monitor, Grow, Klipfolio, Mailchimp, PandaDoc, PieSync, Slack, Tray.io, Workato
Q. Quelles sont les ressources d'aide disponibles pour Copper ?
Ressources d'aide disponibles pour Copper :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
