Dezide is a platform for creating interactive troubleshooting guides that help you understand common recurring faults and the right way to start troubleshooting.
Distribute knowledge to a greater audience, internationally.
Improve management of information and make it better accessible in the field.
Keep the knowledge base updated with feedback and contributions from the field.
Train the junior engineers to a higher standard without excessive training cost.
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i am using this software but until i have nothing any problems
This software is the only thing holding our business back
If you are looking to grow your business and stand out from the crowd then DezRez really isn't the software for you. Make sure you shop around first. You'll quickly realise there are much better software providers out there. Even when the software is actually working you will find it is lacking basic features.
Unfortunately I had no choice in using DezRez as part of a franchise agreement. However when I re-branded I quickly found that DezRez are seriously lacking. Furthermore you will spend most of the time looking at the "doughnuts of doom" on your screen. These are the little circles that appear while your software is thinking about something. You will see them a lot!
Support (What support )- when you need support (Which you will) they usually get back to you around a week later. During my re-brand it took around 40 days after launch to finish the brochures. Yes that's correct. you can't make changes to the brochure yourself and the wait was 40 days. And they charged me. This is not to mention the memorandums of sale aren't updated yet either. and other bits and bobs.
I could go on and on. But to top it off they sign you in to a 2 years contract. Which you can only get out of if you pay up the full term. You will outgrow DezRez with in about 6 months.
The interface is pleasing to the eye.
24 Month Contract
Hate it and cant recommend it to anyone.
I am struggling to tell you what i like! Please research this product properly, we used Dezrez before which was ok and sadly we were advised to upgrade to this drivelling piece of horse manure.
Cant produce sales letter, withdrawal letters, reduction letters, valuation forms actually thinking about it we struggle to produce any letter on this system. Freezes a lot, locks you out a lot, constantly have to call support who take ages to do anything and accuse you the user of needing training. They encourage you to email them the issues (be warned that's a 5 day turn around if your lucky) They aren't open at weekends so you are totally stuffed WHEN it goes wrong. You have to register an applicant, save the client then come out and go back in to the client before being able to match properties to their criteria (so long winded). All in all i despise this system and they will certainly not help you when it comes to requesting compensation for business lost due to poor performance - i have asked several times - all in all i must advise you research this before doing anything.
Awful customer service and a complete lack of care for our account. Lots and lots of broken promises and no-one wants to take any responsibility.
The potential is all I can be positive about if it worked a quarter as well as they tell you pre-sale I would have more to say
It does not work including deleting randomly appointments from the calendar leading to us missing important appointments and putting live properties that are already sold or rented making us look unprofessional and wasting hours or time
Were given no alternative when we were switched to Dezrez on the promise that it was a better system .We wouldn't have signed up with them if knew what we know now! Support takes for ever, old clients and properties appear randomly making a complete mess of client bank and chase up's, only to be told it could take month's to sort out.
Nothing at all, but wasn't given a say in the matter
Just about everything, the system and supposed support is rubbish
Please contact Dezide for a custom quote
Capture expert know-how in Dynamic Interactive Troubleshooting Guides using causes, probabilities, actions, questions, cost and time. Build hierarchies of guides to tackle even the most complex problems.
Build and maintain a taxonomy for classifying, categorizing and organizing items in the knowledge base to make sure technicians in the field can easily find the right knowledge at the right time.
Publish guides once and the platform automatically makes the guide available online, offline and for API integrations. Dezide puts the power of your problem resolution experts in the palm of your technicians anywhere in the world.
Learn from operational experience using the Guide Optimizer. Collective experience of all users is analyzed and guides are automatically updated using machine learning.
Feedback provided at any time during troubleshooting enables users to comment on the content or request missing troubleshooting steps. This makes sure, that the knowledge base is continuously updated and improved.
Turn the combination of our software platform and your expert troubleshooting knowledge into a product that you can sell to your dealers and customers to make a profit.
Voici quelques-unes des questions fréquentes sur Dezide.
Types de licences disponibles pour Dezide :
À partir de: 49,00 €
Type de licence: Licence unique, Abonnement
version d'essai gratuite: Non disponible
Please contact Dezide for a custom quote
Fonctionnalités du logiciel Dezide :
Utilisateurs habituels du logiciel Dezide :
Grandes entreprises, Entreprises de taille moyenne
Langues dans lesquelles Dezide est disponible :
arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, indonésien, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, turc
Types de licences disponibles pour Dezide:
Licence unique, Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par Dezide.
Applications s'intégrant à Dezide :
Salesforce Service Cloud
Ressources d'aide disponibles pour Dezide :
FAQ, Base de connaissances, Support en ligne, Support téléphonique