Snapforce

Snapforce

CRM, call center and telephony software

4.3/5 (13 avis)

Snapforce - Présentation

Snapforce is an integrated CRM, telephony and call center solution with built-in reporting, case management and emailing. The CRM app offers both account and opportunity management, which include a communication timeline, document and file attachments, and a geographical mapping tool. The opportunity tracking feature lets you create, send and manage price quotes, and convert won deals into orders.

Along with the CRM capabilities, Snapforce offers call center and telephony features integrated with the CRM. You can use the app to set up a phone system which lets you listen and record conversations with callers. You can also set up unlimited conference calls with up to 25 participants in each call. The voicemail system lets your clients leave messages and Snapforce stores these in user mailboxes that hold up to 500 voicemails.

The call center features within Snapforce include automatic call distribution (ACD) for call routing, and interactive voice response (IVR) for calls screening and transfer. This module also includes custom dashboards and reporting to track and measure all call center and agent performance. In addition to this, Snapforce includes a client portal add-on that lets you resolve support cases directly from within the app. There is also a built-in email client, calendar and document manager.

Prix

À partir de
25,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Snapforce - Avis

Note globale
4.3/5
85% d'avis positifs
11
Excellent
0
Très bien
0
Moyen
0
Médiocre
2
Mauvais
Jenelle R.
Traduire avec Google Translate

Snapforce is Great!

Publié le 23/05/2016
Provenance de l'avis : SoftwareAdvice

Avantages

Completely self explanatory. Easy to use. The product doesn't have 10 tabs with 10 options inside each one. Being young and using programs and software since I can remember, this is one of the better products I used due to the fact that it is not overly complicated or crowded with too many options and different sections. I use a loaner software program and every menu option has another list of options and those options have options. It's too much. Simpler the better.

Inconvénients

Never had a single issue. Glitches here and there were addressed very quickly, and when they weren't I was given an explanation as to why. Feature requests I made were given answers as to why something was turned down. I am not a programmer nor do I run Snapforce. So I understand every request cannot be granted. I've been on their side so I get how it can be and I appreciate them taking the time to personally give me responses on each.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Phil N.
Traduire avec Google Translate

Helps me to run my business

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/12/2016
Provenance de l'avis : GetApp

I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization.

Avantages

Not restrictive, customizable regardless of your industry.

Inconvénients

After almost 2 years, there is nothing I am unhappy with.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Bill S.
Traduire avec Google Translate

Nice Solution Everything Came Together

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 23/04/2017
Provenance de l'avis : Capterra

Thought I'd share my experience. Was concerned all the things I needed to get done would be too much for me to do alone. I am joyfully surprised with the end result, with a little work, a few hours reading snapforce documentation, it really did all come together. I have to say i'm impressed with this product and will recommend if the time comes.

Avantages

Smart software, helped me configure it, new what I needed as I started to use it.

Inconvénients

At the moment all is good with it, i have only been using it for a not even 2 months so we'll see if this changes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Tony K.
Traduire avec Google Translate

Looked for Lead Management Software for several months

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 21/02/2019
Provenance de l'avis : SoftwareAdvice

All Good

Avantages

Easy to use company is open and flexible for custom modifications. It's as simple as needed or complex

Inconvénients

Calling delayed at times on some workstations. Other than that everything is good as we've worked through most of the issues with SnapForce Support.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Stephanie C.
Traduire avec Google Translate

Customer Service is Awesome

Publié le 06/02/2015
Provenance de l'avis : Capterra

I was going to give this a four star review but I changed it to FIVE because they have great customer service!!! For 60.00 a month you get a toll free number AND a CRM and video tutorials.
If you have Salesforce leave and come here! Granted a company of 200 people would be better off with Salesforce because of the graphs and pie charts but for a small business and and under 150 employees which most companies are this is the way to go!

Note détaillée

Simplicité d'utilisation
Support client

Snapforce - Prix

À partir de
25,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

PROFESSIONAL
3 user minimum
$25/user/month

ENTERPRISE
$45/user/month

ULTIMATE
$60/user/month

Snapforce - Fonctionnalités

  • API
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration des e-mails
  • Paiements électroniques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

  • Base de données de clients
  • Intégration de tiers
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Rappels
  • Rapports et statistiques

Plus d'informations sur Snapforce

Snapforce - Principales fonctionnalités

  • Audio & video conferencing
  • Auto attendant scripts
  • Automatic call distribution (ACD)
  • Call center reports
  • Case management
  • Client portal
  • Custom reports & dashboards
  • Document management module
  • Email provider sync
  • Email templates
  • Event calendar & scheduling
  • Interactive voice response (IVR)
  • Leads, contacts & accounts
  • Opportunity tracking
  • Orders & invoices
  • Sales leader boards
  • Sales pipeline reports
  • Snapforce email client
  • Voicemail & mailbox folders
  • Voicemail-to-email

Avantages

  • Account Management: See a list of all your business accounts and interactions and customise these using logical filtering. Use the visual map functionality to see where your contacts are located.

  • Custom dashboards: Track performance and forecast sales with pipeline reports, important metrics, and a sales leader board.

  • Event Management & scheduling: Create events directly from individual records, integrate your Snapforce calendar with your other calendars, and send invites and reminders.

  • Call center features: Snapforce includes automatic call distribution (ACD), interactive voice response (IVR), call screening, and call transfer.

  • Call center dashboards: Track agent performance and spot trends with custom dashboards and reports, and pre-built reports such as call volume reports.

  • Telephony: Snapforce offers a voicemail system that lets you hold up to 500 voicemails in your CRM. You can also use the CRM for unlimited conference calls.

  • Case management: The CRM includes a client portal that can be customised to match your brand. You can resolve support cases using comments and auto-responders.

  • Snapforce - FAQ

    Voici quelques-unes des questions fréquentes sur Snapforce.

    Q. Quels sont les types de licence disponibles pour Snapforce ?

    Types de licences disponibles pour Snapforce :

    À partir de: 25,00 $US/mois

    Type de licence: Abonnement

    version d'essai gratuite: Non disponible

    PROFESSIONAL
    3 user minimum
    $25/user/month

    ENTERPRISE
    $45/user/month

    ULTIMATE
    $60/user/month

    Q. Quelles sont les principales fonctionnalités du logiciel Snapforce ?

    Fonctionnalités du logiciel Snapforce :

    • Audio & video conferencing
    • Auto attendant scripts
    • Automatic call distribution (ACD)
    • Call center reports
    • Case management
    • Client portal
    • Custom reports & dashboards
    • Document management module
    • Email provider sync
    • Email templates
    • Event calendar & scheduling
    • Interactive voice response (IVR)
    • Leads, contacts & accounts
    • Opportunity tracking
    • Orders & invoices
    • Sales leader boards
    • Sales pipeline reports
    • Snapforce email client
    • Voicemail & mailbox folders
    • Voicemail-to-email

    Q. Qui utilise Snapforce ?

    Utilisateurs habituels du logiciel Snapforce :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues Snapforce est-il disponible ?

    Langues dans lesquelles Snapforce est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Snapforce ?

    Types de licences disponibles pour Snapforce:

    Abonnement

    Q. Snapforce prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Snapforce.

    Q. Avec quelles applications Snapforce peut-il s'intégrer ?

    Applications s'intégrant à Snapforce :

    Authorize.net, Constant Contact, Elastic Email, Facebook, Mailchimp, Microsoft Outlook, PayPal, Skedify, Twitter, Zendesk Chat

    Q. Quelles sont les ressources d'aide disponibles pour Snapforce ?

    Ressources d'aide disponibles pour Snapforce :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique

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