FiveStars

Programme de fidélité et campagnes marketing pour 15 000 entreprises locales

En savoir plus sur FiveStars

Besoin d'un meilleur moyen d'atteindre vos clients ? Fivestars est une plateforme d'automatisation de la fidélisation des clients qui fidélise les clients 2 fois plus souvent, avec des outils marketing par texte, e-mail et application mobile. Un écran tactile gratuit vous sera fourni pour inscrire facilement vos clients. Grâce à AutoPilot et ses offres illimitées, gardez une longueur d'avance en contactant automatiquement les clients avec la bonne offre, au bon moment. Par ailleurs, le reporting détaillé relatif aux comportements de vos clients en matière de visites et de dépenses est également proposé.
Une fois qu'ils ont souscrit à votre programme de fidélité, ils reçoivent automatiquement un SMS leur demandant leurs e-mails et leur date de naissance. AutoPilot peut alors lancer cinq ensembles de campagnes marketing automatisées avec messages, offres et calendriers associés à des déclencheurs d'évènements. Les offres et les promotions sont envoyées à vos clients par SMS ou par e-mail, ce qui leur permet de les réclamer directement. Lorsque le client réclame une offre ou une promotion, celle-ci est directement transmise à votre système de point de vente. Il peut donc se rendre à la boutique, scanner sa carte et utiliser la promotion.

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

États-Unis

Langues

anglais, espagnol

Fonctionnalités

Nombre total de fonctionnalités pour FiveStars : 21

  • CRM
  • Carte de fidélité
  • Cartes de fidélité
  • Conformité PCI
  • Gestion des abonnements
  • Gestion des enquêtes et sondages
  • Gestion des remises
  • Gestion des récompenses
  • Paiements en personne
  • Point de vente (PDV)
  • Portail des membres
  • Prévention des paiements frauduleux
  • Rapports et analyses
  • Segmentation de la clientèle
  • Suivi de l'activité des clients
  • Suivi des activités
  • Suivi des références
  • Système de fidélité sans carte
  • Tableau de bord
  • Traitement des cartes de crédit et de débit
  • Traitement des paiements

Alternatives

Marketing 360

4,7
Alternative n° 1 à FiveStars
Marketing 360 est une entreprise proposant un logiciel de marketing qui combine un logiciel intégré et des services de...

TapMango

4,8
Alternative n° 2 à FiveStars
TapMango est une solution de fidélisation entièrement personnalisable qui propose un programme de récompenses avancé...

Kangaroo

4,5
Alternative n° 3 à FiveStars
Kangaroo Rewards est un programme de fidélisation numérique doté d'une technologie de marketing automatisée qui permet...

Preferred Patron Loyalty

4,9
Alternative n° 4 à FiveStars
Preferred Patron fournit des programmes de fidélisation des clients et de gestion des cartes-cadeaux aux entreprises de...

Avis

Note globale

4,6 /5
(1 210)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,6/5
Support client
4,5/5

Vous avez déjà FiveStars ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

Donnez votre avis !
Afficher 5 avis sur 1 210
Phoebe T.
Note globale
  • Secteur d'activité: E-learning
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Not just for your normal businesses.

Publié le 09/06/2020

As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without...

As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.

Avantages

I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.

Inconvénients

There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.

Savannah L.
Note globale
  • Secteur d'activité: Jeux vidéos
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

A Great Way to Keep Customers Coming Back

Publié le 22/04/2021

Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the...

Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.

Avantages

FiveStars tracks important data, such as customer points, their last day in the store, their first day in the store, PLUS you can add your own notes (for instance, if you know a customer is a "problem customer", that can be noted for any employees). It's super easy for the customers to use, too. All they have to do is type in their number, and they're done on their end.

Inconvénients

With FiveStars, you can set up automatic discounts and coupons for customers to receive. This is great, until the customers notice that they receive them regularly after not returning for X amount of days. It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to come in.

Tara N.
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Lies and then more lies

Publié le 25/02/2019

Horrible
Their rep made promises and now that he is gone they will not honor anything or even...

Horrible
Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

Avantages

It is super easy to use, anyone can figure out how to use it from the front or back end

Inconvénients

The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

Zack K.
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Great way to engage customers and get detailed behavior metrics

Publié le 11/04/2021

Overall great for consumers and very valuable data for the restaurants to understand the customer.

Overall great for consumers and very valuable data for the restaurants to understand the customer.

Avantages

Fivestars is a quick way to setup a loyalty program if you don't already have one. You don't need to be the size of a chain store to provide one and this has better customer marketing than the traditional punch card / stamps. Set your loyalty reward (i.e. 10 trips = 1 free item) and start seeing the repeat business. It's very frictionless to setup and in most cases, the customer just needs to quickly key in their phone number to log a visit. The real key is understanding the pattern of customers and being able to tweak loyalty rewards to increase business. The mobile app is great for consumers to track their trips and points.

Inconvénients

Pricing is subscription based, per month pricing. It's not inexpensive but they do provide the install kit. It may take some time at first to see real benefits if you are not aggressive with promotions.

Lynn R.
Note globale
  • Secteur d'activité: Restaurants
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Not much for the money

Publié le 19/05/2021

Nice people. Very helpful. Good support. Decent training. Not everyone can teach.

Nice people. Very helpful. Good support. Decent training. Not everyone can teach.

Avantages

It's easy to use and our customers like the system. They enjoy knowing they are getting a reward for being loyal to us.

Inconvénients

Too expensive for what we are getting out of it. The only reason we keep it is because customers expect a rewards program everywhere they go. They requested it, so we got it. They like it and feel like they are getting something back for being loyal to us. It is really an expense we wish we didn't have. The only thing we do with it is keep up with the points for rewards. Can't afford any other services out of it. We're a small mom and pop. Maybe is better for larger companies with more profit margins.

Afficher 5 avis sur 1 210 Lire tous les avis

FiveStars - FAQ

Voici quelques-unes des questions fréquentes sur FiveStars.

Types de licences disponibles pour FiveStars :

  • À partir de: 20,00 $US/mois
  • Essai gratuit: Non disponible

Nous n'avons pas d'informations sur les fonctionnalités de FiveStars.

Utilisateurs habituels du logiciel FiveStars :

2-10, 11-50, 51-200, 201-500

Langues dans lesquelles FiveStars est disponible :

anglais, espagnol

Appareils pris en charge par FiveStars :

Android (mobile), iPhone (mobile), iPad (mobile)

Nous n'avons pas d'informations sur les intégrations offertes par FiveStars.

Ressources d'aide disponibles pour FiveStars :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour FiveStars.