FiveStars

Programme de fidélité et campagnes marketing pour 15 000 entreprises locales

En savoir plus sur FiveStars

Besoin d'un meilleur moyen d'atteindre vos clients ? Fivestars est une plateforme d'automatisation de la fidélisation des clients qui fidélise les clients 2 fois plus souvent, avec des outils marketing par texte, e-mail et application mobile. Un écran tactile gratuit vous sera fourni pour inscrire facilement vos clients. Grâce à AutoPilot et ses offres illimitées, gardez une longueur d'avance en contactant automatiquement les clients avec la bonne offre, au bon moment. Par ailleurs, le reporting détaillé relatif aux comportements de vos clients en matière de visites et de dépenses est également proposé.
Une fois qu'ils ont souscrit à votre programme de fidélité, ils reçoivent automatiquement un SMS leur demandant leurs e-mails et leur date de naissance. AutoPilot peut alors lancer cinq ensembles de campagnes marketing automatisées avec messages, offres et calendriers associés à des déclencheurs d'évènements. Les offres et les promotions sont envoyées à vos clients par SMS ou par e-mail, ce qui leur permet de les réclamer directement. Lorsque le client réclame une offre ou une promotion, celle-ci est directement transmise à votre système de point de vente. Il peut donc se rendre à la boutique, scanner sa carte et utiliser la promotion.

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à FiveStars

Clients types

  • Auto-entrepreneurs
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

États-Unis

Langues

anglais, espagnol

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à FiveStars

Images

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Fonctionnalités

Nombre total de fonctionnalités pour FiveStars : 28

  • CRM
  • Carte de fidélité
  • Cartes de fidélité
  • Conformité PCI
  • Gestion des abonnements
  • Gestion des enquêtes et sondages
  • Gestion des promotions
  • Gestion des remises
  • Gestion des récompenses
  • Options de paiement multiples
  • Paiements en ligne
  • Paiements en personne
  • Point de vente (PDV)
  • Portail des membres
  • Prévention des paiements frauduleux
  • Rapports et analyses
  • Segmentation de la clientèle
  • Suivi de l'activité des clients
  • Suivi des activités
  • Suivi des références
  • Surveillance des transactions
  • Système de fidélité sans carte
  • Tableau de bord
  • Tableau de bord d'activités
  • Traitement des cartes de crédit
  • Traitement des cartes de crédit et de débit
  • Traitement des paiements
  • Traitement des paiements ACH

Alternatives

Perkville

4,7
Alternative n° 1 à FiveStars
Perkville is a customer rewards and loyalty software that helps to create and manage loyalty programs, customer...

Square Payments

4,7
Alternative n° 2 à FiveStars
Square Payments est une solution de traitement des paiements en ligne qui s'intègre au matériel et au logiciel de point...

Clover

4,0
Alternative n° 3 à FiveStars
Clover est une plateforme tout-en-un conçue pour aider les commerces en ligne et hors ligne, les services de restauratio...

Belly

3,8
Alternative n° 4 à FiveStars
Belly est une application de programme de fidélité qui alimente les campagnes marketing ciblées et les programmes de...

Avis

Note globale

4,6 /5
(1 255)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,6/5
Support client
4,5/5

Vous avez déjà FiveStars ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 1 255
alex
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

We been with five stars for over four years now. Minus a few quirks, we'd do it all over again!

Publié le 17/07/2018

I cannot stress how valuable a solid email list is. Combine that with selective marketing and Five...

I cannot stress how valuable a solid email list is. Combine that with selective marketing and Five Stars continues to strive for my business.

Avantages

It has been so long that I am really not sure but I think, the box doesn't even come with instructions. It's one of those things that really is that simple. When we first subscribed to the service I was like, what's up with the cost? I love being wrong, I was way wrong. This does the job of three employees and doesn't have "a family emergency" every Sunday. It gets down to the core of marketing. Gather your data base and learn from your customers. We really enjoy being able target specific emails or sms to your allocated groups. If someone hasn't been through your doors in a while. The dang computer sends them a sweet old "come back and see us message on it's own!" Come on!

Inconvénients

Okay, let's talk about it. It's more expensive than some of it's competitors. (After having s few, I'd rather pay the extra.) And dang it guys. Please someone in the IT department schedule updates during non-business hours. Pretty, pretty please.

Landon
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Software - lacking

Publié le 15/11/2016

I want to be able to link to my POS system to automatically redeem points. I am not a fan of...

I want to be able to link to my POS system to automatically redeem points. I am not a fan of entering the rewards into two systems or having to manually enter it into the POS I would prefer it do it automatically or be able to click to redeem them and it syncs to the POS and eliminates the human error of entering the discount wrong.
I also would like more options for sending out notifications to people. There are 6-8 template options but I would like a variety of more or the ability to create my own.
I wish I could post more often as well; once a week sometimes isn't enough for our store. I don't like being restricted at being locked out so I can't push a promo for X days till it opens up again. It forces me to be more strategic hold all my cards for the big event/promo and if it flops than I can't do another push till it clears out...

All in all helps to maintain loyal customers - it doesn't do much to bring in more people and extend your reach but does well and keeping our base.

Avantages

its ability to program and push promos to a wide base of people. I like using phone numbers to keep track of points cause then people don't loose them but it also makes you give away more discounts cause no points are lost. Its easy to sign up and people are more willing to participate in the rewards because it is so simple to do

Inconvénients

I don't like that it doesn't sync with my POS and all the rewards have to be entered manually.

Pam
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Five Stars Loyalty simplified our loyalty program while improving our customer relations

Publié le 12/03/2018

can't say that there is anything I don't like about the program. I was able to schedule announcement...

can't say that there is anything I don't like about the program. I was able to schedule announcements in advance which saved time. My customers appreciated not having to carry around a plastic or paper punch card. The tablets were easy to set up. Customers responded so well with the program. I am very happy we decided to use FiveStars

Avantages

FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.

Inconvénients

I

Mohamed
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Love local fivestar drive my business

Publié le 09/08/2019

I use Fivestars at Hideout, for calculating daily sales, use it as a tool for marketing and drive...

I use Fivestars at Hideout, for calculating daily sales, use it as a tool for marketing and drive the sales thought multiple dimensions.

Avantages

Loyalty program, low cost and convenience

Inconvénients

No yet has the customer pay by phone option.

Alternatives envisagées 

Square Payments

Pourquoi choisir FiveStars 

Economical
Randell
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Fivestars Review

Publié le 24/02/2019

Fivestars have really given me no issues that have needed any customer service to resolve....

Fivestars have really given me no issues that have needed any customer service to resolve. Therefore I can’t give any useful info to anyone who possibly had issues with this app over all. All I can say is that if all apps worked this well I would have apps loaded in my phone like I have rounds loaded in my shotgun. May not ever need them but they aren’t hurting anyone by being there, but when u need it, you know it’s going to do what it’s supposed too. Overall best app on my phone yet. In fact just got my first $5.00 savings this Saturday. Let’s keep up the great work guys. Enter your number earn points and get free discounts, no reason for any negativity. Love you guys..

Avantages

I like being able to just type in my number and be able to see what my balance is and what promotions are available immediately for use. I also like being texted with all specials and deals that are available at the store with the dates and times that these deals are available. And as long as u click to agree to use those points once texted they are automatically applied to your account at checkout time with no additional info required. It’s like it’s all been saved in there for you, and ready to be used immediately.

Inconvénients

Really there isn’t much I don’t like about the app other than that cloudscape is a ways away from my house. So sometimes these sales are a little far from my home especially during the weekdays when I’m at work. Like they are Monday through Wednesday sales and I’m a plumber and very tired when I get home so to drive all the way there is really quit a drive. Especially the 405 freeway between 3 and 8 pm. So I have no choice but to stay home. I wake up at 3:00 am everyday and I’m bed by 6:30 pm everyday. So I can only go on weekends. Sometimes it sucks that I have to go somewhere else that this cost more to buy, but I’m so tired when I get home, that I have no choice but to go spend my money somewhere closer. I love this cloudscape shop and they have always been very honest, helpful and kind to both my wife and I. Especially since we r new to this whole vaping thing. So that’s all I have negative to say

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FiveStars - FAQ

Voici quelques-unes des questions fréquentes sur FiveStars.

Utilisateurs habituels du logiciel FiveStars :

2-10, 11-50, 51-200, 201-500

Langues dans lesquelles FiveStars est disponible :

anglais, espagnol

Appareils pris en charge par FiveStars :

Android (mobile), iPhone (mobile), iPad (mobile)

Nous n'avons pas d'informations sur les intégrations offertes par FiveStars.

Ressources d'aide disponibles pour FiveStars :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour FiveStars.