Zoho Subscriptions s'adresse à toutes les entreprises rencontrant des besoins de facturation récurrente et cherchant à automatiser l'ensemble du processus de gestion des abonnements en toute simplicité.
Lorsqu'un client s'abonne à votre produit ou à votre service, Zoho lui envoie automatiquement la facture. Il procède de la même manière pour les renouvellements, envoie des remerciements, vous prévient ainsi que vos clients si le paiement échoue, essaie de refacturer les paiements ayant échoué et répète ce processus encore et encore jusqu'à expiration de l'abonnement.
Niveau d'expérience : Débutant à avancé
Taille de l'entreprise : Petites et moyennes entreprises
Tarif : À partir de 29 dollars par organisation. (Pas de frais d'installation. Pas de carte de crédit requise)
Clients satisfaits : FilterSnap, EuroBox, Phillip's Flags et Mobile Loyalty
We use this everyday, and are continuing to build upon it. It integrates directly into Zoho Books which makes our bookkeeping super easy. This was one of the main reasons we chose to use it.
This software makes automatic billing an unbelievably easy thing to do. I absolutely love how you can create products, and within the product create different pricing plans. You can set how each customer should be billed and how often. It provides an online billing account for your customers to see their subscriptions, paid invoices and even update their credit card details.
We love it, but our main gripe about Zoho Subscriptions is that you only get one Hosted payment page for ALL of your products and plans. This is truly odd to me, and many people in the forums are also confused why there has not been any ability to create different payment pages for different products. This means that if you have two different branded subscriptions...you must somehow make a single check out page that fits both of them. Also, it's the same page as when a user updates their cc info... everything else is amazing with this product, but for us, it was a face-palm.
Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but simply functions as a reliable subscription management service.
This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.
The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.
We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then.
I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.
My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.
We are using Zoho for managing subscription payments for a SaaS product and it is working great. FOr the most part the system just works which is the most important thing to us.
Once set up, it runs pretty seamlessly without problems or difficulties. We have been on with them for a couple of years and haven't experienced any problems as the system changes and evolves
The documentation is not easy to use and I haven't found a good source for help. Their forums are good for cookie cutter questions, but challenging to get out if the box answers.
Overall a great solutions that works really well , don,t have anything really bad to say about it ... does exactly what it need to do !!
Set it and forget it , i would not be able to function with the amount of subscriptions i have , Zoho take the hard work out of the management
No being able to change a subscription easily once set up , also not being able to change a customers Vat Rate , i have customers in different zones and if they ask to change from GBP to USD i have to create a new account
Voici quelques-unes des questions fréquentes sur Zoho Subscriptions.
Types de licences disponibles pour Zoho Subscriptions :
À partir de: 39,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Zoho Subscriptions.
Utilisateurs habituels du logiciel Zoho Subscriptions :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, PME
Langues dans lesquelles Zoho Subscriptions est disponible :
chinois (simplifié), néerlandais, anglais, français, allemand, italien, japonais, portugais, espagnol, suédois
Types de licences disponibles pour Zoho Subscriptions:
Appareils pris en charge par Zoho Subscriptions :
Android, iPhone, iPad
Applications s'intégrant à Zoho Subscriptions :
KiSSFLOW, LeadMaster, Slack, Stripe, Workato, Zendesk, Zoho Books, Zoho CRM, Zoho Creator, Zoho Flow
Ressources d'aide disponibles pour Zoho Subscriptions :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo