Time Tracker

It has helped us to keep track of our employees and where they spend their time, keeping records of job-sites w/uploads like photos, billing for services and notes on properties.

It can offer more, like client support, but they are very good because they listen and get things done, like a Spanish version!

My favorite feature about this software is that you can leave it up all day without it timing out. The previous software used would time out after and hour, take long to load and would result in me not tracking time accurately. I would wait days before logging time than I would forget what was accomplished.

When I submit time I can no longer change it. I know this is an administration function with in the firm.

TimeTracker was one of the few products on the market that actually fit our needs as a software consulting firm. Most importantly, it allowed tracking time entries against a two-tiered hierarchy of clients and projects and allowed free-text descriptions of time entries. We had been using spreadsheets previously and this was a substantial upgrade for us.

Other nice features:
* Ability to mark entries as billable and not billable
* Ability for at least some users to be able to view and edit other users timesheets
* Ability to mark projects as done, thus preventing people from billing more to them

Ultimately, we decided to move away from TimeTracker after using it for a year because of three big faults:

1. Incomplete API coverage. The TimeTracker API only exposed some of the data available in the system, and didn't allow for all types of modification. For example, you cannot retrieve a client's billing details via API nor can you edit a time entry. This is severely limiting in the addons that can be built to work with the product.

2. Inability to track/lock billed time entries. While this functionality is technically available as part of the invoicing features, the only way to use it is by generating an invoice. TimeTracker's invoice functionality did not meet our needs and the inability to track which time entries were and were not billed was a massive administrative headache for us.

3. Slow and occasionally buggy interface. A number of pages on the website load slowly. It can take a lot of clicks to do time entry or edit time entries. And there are obnoxious bugs in primary workflows. For example, when changing the project of a time entry, the activity filed gets cleared as well and a popup box must be cleared before you can proceed. As another example, when removing time entries from particular days, deleting the number of hours is not sufficient to clear the time entry.