Zen Planner - Prix, fonctionnalités, avis et comparateur de logiciels

Zen Planner

Solution complète de gestion des membres pour les entreprises de fitness

4.3/5 (103 avis)

Zen Planner - Présentation

Zen Planner est un logiciel de gestion de membres complet et entièrement personnalisable, conçu pour répondre aux besoins uniques des gymnases, écoles, boîtes et studios. Il rassemble des fonctionnalités essentielles et intuitives qui vous feront gagner un temps précieux que vous pourrez consacrer à ce que ce compte le plus pour vous. Cette solution prend en charge les tâches administratives fastidieuses, telles que la facturation, la planification et la gestion des absences, vous donnant plus de temps pour vous concentrer sur votre passion du fitness et développer des relations plus solides avec vos membres, votre personnel et votre communauté. Besoin d'un site web qui génère des leads et s'intègre à votre logiciel ? Découvrez une solution adaptée à vos besoins !

Choisissez parmi un ensemble d'applications innovantes qui visent à améliorer l'expérience des membres de votre entreprise de fitness. L'application iPad de borne en libre-service permet aux membres de s'enregistrer, d'effectuer des paiements, d'acheter des articles, de souscrire aux abonnements et de signer des documents de manière autonome. Une application mobile pour le personnel est également disponible. Grâce à cette application, vos instructeurs et entraîneurs peuvent vérifier le statut des membres, créer des profils, percevoir les cotisations, signer des documents et bien plus encore. La troisième application mobile, dédiée aux membres, a été conçue pour améliorer l'expérience des membres en dehors de votre salle de gym. Grâce à cette application, vos membres peuvent consulter votre emploi du temps, réserver leur place en cours et voir lesquels de leurs amis se sont inscrits pour le cours. Cette application offre également des fonctionnalités Tracking Workout uniques en leur genre qui permettent à vos membres de consulter la séance d'entraînement de la journée, d'enregistrer leurs résultats, de voir leurs résultats sur votre classement, mais aussi de commenter les résultats de leurs amis et de leur laisser un pouce bleu ! Les deux applications (personnel et membres) sont disponibles sur Android et iOS.

Les tarifs sont simples et commencent à 80 dollars par mois (le traitement du paiement est inclus si vous utilisez l'organisme de paiement préféré de l'éditeur aux États-Unis). Vous n'aurez jamais à payer davantage pour bénéficier de fonctionnalités clés comme l'intégration, le suivi de l'entraînement et l'utilisation des applications mobiles. Aucuns frais cachés, frais de démarrage, ni contrats.

Votre succès est primordial : en devenant client, vous recevez des formations individuelles dispensées par un coach d'accueil. Ces sessions vous apprendront tout ce que vous devez savoir sur le logiciel, afin que vous puissiez profiter pleinement de la solution dès le début. Bénéficiez d'un support client gratuit par téléphone et par e-mail pour répondre à toutes les questions que vous pourriez avoir en cours de route. Une équipe interne de réussite des clients disposant d'un taux de satisfaction de 98% est là pour vous aider.

Cette solution est idéale pour les arts martiaux et les écoles MMA, les sociétés affiliées, les gymnases et les studios de fitness.

Prix

À partir de
$85/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, États-Unis

Langues

anglais

Zen Planner - Avis

Note globale
4.3/5
81% d'avis positifs
66
Excellent
17
Très bien
11
Moyen
4
Médiocre
5
Horrible
Traduire avec Google Translate

Excellent product with futures that are practical, easy to use, and visually appealing

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/07/2018
Provenance de l'avis : Capterra

Endless , independence and function. Being a small business owner it allows me to run and automate many things such as financial reports, workouts, attendance. Reservation, automations of emails for customer retention , sales funnel , customer support, technically forward thingkong woth use of apps for iPad and iPhone to allow me to function on the run , away from the office, in the field, and manage coaches.

Avantages

I love zenplanner. They started out with few features and no apps but they promised to improve regularly and they deliver. In the short 4 years I have been using they have incorporated a staff app for the iPhone, a users app to reserve, keep track of workouts , PRs, billing and much more. an app for the front desk to use as checking in, reserving, adding new clients at ease. On each of these products they improve and incorporated new needed features faster than any software I have ever used. Their customer service is truly second to none. Helping you not only in the set up stage but anytime you need help and they work to resolve your problem immediately. The software not only is packed full of great functions for financial, workout writing and publishing, emailing automation, reports of attendance, finances , and mass email intervention but it does it with a sleek appearance that is not only visually appealing but with an easy of use that it's simple and powerful.

Inconvénients

Software is still growing and some features , not many anymore, can be improved. This is truly the worse thing I can think off as I have tried many many others do never been so satisfied and impressed with them delivering a great product and on a regular bases truly adding features to improve it without making it more complicated for the user.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Good for very simple gym businesses, bad for everything else.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/10/2017
Provenance de l'avis : Capterra

Avantages

ZP lets us schedule and bill clients in one place. It spits out reasonably useful accounting summaries and can handle some email automations.

Inconvénients

This software is the worst part of my job. Do not be fooled by their slick sales staff: this cannot perform most of the functions advertised. It can, but only in a perfect world where you gym runs exactly as ZP imagines it. In this imaginary perfect world, you'd need a team of administrators working full-time to keep your database up-to-date and functioning.

Our gym runs about 250 sessions per week. That's either classes or PT. They're all different. ZP's workout builder does not work for this. We were spending ~3 hours per day inputting workouts. It could not scale. So now we do not track workouts in the software.

We see 100 leads per week and run free trials to get them into the gym. ZP's various 'prospect' systems cannot handle this. They are not manipulatable enough to handle the different types of trials we'd like to offer. Doing so, again, would take a team of administrators. We now use a separate sales software for everyone on trial.

ZP goes down most days for 1-2 hours. 5-6 days per week. Just no software to run the gym. No attendance tracked, no bills processed, no member questions answered.

ZP's calendar never works on the first try. Literally. When I click on a staff member's calender I wait 15sec for the software to reload the full gym calendar with no changes. Then I click the staff member a second time, wait another 15sec, and only then am I rewarded with his/her calendar. With 28 staff this is not working.

Réponse de Zen Planner

I¿m sorry to hear your experience with Zen Planner has been less than ideal. We'd like to offer help to ensure your database is set up efficiently and give you a direct point of contact for the issues you have brought to our attention. Please reach out to our retention expert, Nick Deprez at nick.deprez@zenplanner.com, to get set up as your review is anonymous and we are unable to reach you directly. In response to your note about down time: we diligently track the down time of our software and are currently at 99.87% availability. This would not be possible if we were down at the rate you described. I¿ve passed your feedback about our feature compatibility and sales to our Sales Team to review and ensure we maintain transparency and honesty in our sales process.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10
Traduire avec Google Translate

Very poor software with appalling customer service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/04/2017
Provenance de l'avis : Capterra

We are a martial arts school who used the software for 3 years, on the basis that while the software didn't do everything we were looking for they were putting in product feature requests to make improvements, and to fix the many bugs in the software. After 3 years they finally came back with: "I do not have a timeline for release on features that you have suggested. Any changes or additions we make to Zen Planner need to be commonly requested, and fit into the Product Team's vision for our software. As a result, some features you have requested may never be implemented."

However I have seen many other martial arts schools request similar changes. So after initially promising everything to get you signed up, they then back track if you keep following up with them trying to get a straight answer. Continuing to try and hold them to account results in: "Zen Planner is not for everyone, and it's important that you find a system that works for you. This message is providing you with notice that your Zen Planner account will be closed" and I have also heard from several other users that this has happened to them as well.

So they misrepresent their software, then promise to get it working, take your money - and you invest a significant amount of time setting it up, and then more time every week doing manual workarounds waiting for a fix they never intended to make. Then they just cancel your membership without giving you enough time to transition everything, particularly changing over your billing for members.

Some of the issues are: parents signing up their kids for martial arts classes is very difficult and confusing for members. They can't use the same email for their children - who can be too young to even have their own email - and then automated emails don't send as there is no email for the member. When they try it often results in an error and they try signing up multiple times, bloating the database with duplicate registrations and memberships, which are tedious and difficult to combine, that cause errors while completing. I ended up doing more admin to fix this than signing them up manually. Then booking classes for kids is so difficult I ended up doing it manually for parents.

Also a main feature they promote is be belt progress skill tracking - this is designed for entering a single workout for a cross fit box, and so trying to enter results and comments for a grading against all the skills is totally unusable.

Avantages

For existing members, once you have gone through the lengthy set up process, it processes payments automatically for you, but making changes is very difficult. It is easier to just use the payment gateway provider directly and use a manual system to track it.

They did have financial reporting - but I found them to be more trouble than they were worth, but I am a Chartered Accountant and might just have standards that are above minimalistic offering available on Zen Planner.

Inconvénients

It is extreemley difficult for parents to book classes for their kids, especially for more than one child, for more than one day - as the calendar defaults to the parent -with no classes as they don't have a membership. They need to change to the first child then click on one class then reserve a place, then go back to the start for the next class & child.

Also for automations to work the child needs an email entered, and you can't use the same email as the parent, or link them to the parent. Apparently this change is too difficult as many members asked, but they won't fix it. When the automations don't work, parents think there is an error and start another registration, which creates many duplicate records in the database. Manually combining them, updating profiles, and manually sending the "automated" emails takes more time than just doing it manually.

The skill tracking system is also very badly designed, it is almost unusable, and takes a huge amount of time to enter if you want to record results against all the skills a martial arts student needs to know in a single session, such as a grading or pre-grading. Members can't even see what skills they need to pass if no results are previously entered, or a summary of their skills.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduire avec Google Translate

Very disappointing

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/04/2018
Provenance de l'avis : Capterra

Avantages

Have been with Zen Planner since 2015, it is very user friendly. Costumer service was not bad up until something started to go wrong.

Inconvénients

Unfortunately they have some flaws that for some reason sometimes they multiple charge my students or don't charge at all. It will happen once in a while and when that happen, their customer service become very slow and dismissive, they will send you to the processor and the processor will send you back to them. For instance, now, I have been asking to talk to a supervisor for days and they simply don't call and when I call to reach someone no one is ever available. It is very unfortunate because as I said the system is very user friendly, but they are not trust worth.

Following up:
Zen Planner gave me notice of cancellation after I refused to remove this review. Based on the problems I have had with them, I already had in mind and was searching for a more reliable system. Unfortunately I was forced to do it rushed, I have been trusting all my billing transactions and contacts to Zen Planner, and this transfer process does take a long time. one of the supervisors dealt with this situation very unprofessionally, focusing on make me remove my review rather then fix the real issue, treatned a few times and finally just gave me notice. I have never seen this before... I can't stress enough that you can't trust such important information for your business in such hands.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Best Customer Service On The Planet

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/05/2017
Provenance de l'avis : Capterra

Sanity.

Avantages

Zen Planner seamlessly integrates everything we need as a gym. Although there are still key features we would like, what is there works well and allows us to keep all customer data and interactions in one place, which makes our life easier. Perhaps most importantly, best customer service on the planet. No matter how small an issue, they respond immediately. And when we recently had an ENORMOUS problem, that was totally our fault, our rep worked on it over the weekend for us. He saved our sanity, and thousands of dollars. I can't imagine that kind of service anywhere else.

Inconvénients

My only real gripes are things that don't exist and need to. I would like my members to be able to purchase retail items and check-in using their app. Both of these features exist in the staff app, but not the member app. Also, I would like an option to NOT have a gender field at registration. I find the gender binary pointless and it's offensive to our trans and nonconforming clients.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Zen Planner - Prix

À partir de
$85/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Zen Planner - Fonctionnalités

  • Base de données de clients
  • Facturation
  • Facturation récurrente
  • Gestion des calendriers
  • Gestion des inscriptions
  • Gestion des présences
  • Intégration de sites web
  • Intégration des e-mails
  • Notifications automatiques
  • Paiements électroniques
  • Planification des cours
  • Point de vente
  • Portail client
  • Rappels automatiques
  • Rapports et statistiques
  • Suivi du temps et des absences
  • Traitement des cartes de crédit

  • Planification automatisée
  • Planification des événements
  • Tableau de bord d'activités

Zen Planner - FAQ

Voici quelques-unes des questions fréquentes sur Zen Planner.

Q. Quels sont les types de licence disponibles pour Zen Planner ?

Types de licences disponibles pour Zen Planner :

À partir de: $85/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Zen Planner ?

Nous n'avons pas d'informations sur les fonctionnalités de Zen Planner.

Q. Qui utilise Zen Planner ?

Utilisateurs habituels du logiciel Zen Planner :

Entreprises de taille moyenne, Organismes à but non lucratif, PME

Q. Dans quelles langues Zen Planner est-il disponible ?

Langues dans lesquelles Zen Planner est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Zen Planner ?

Types de licences disponibles pour Zen Planner:

Abonnement

Q. Zen Planner prend-il en charge les appareils mobiles ?

Appareils pris en charge par Zen Planner :

Android

Q. Avec quelles applications Zen Planner peut-il s'intégrer ?

Applications s'intégrant à Zen Planner :

Facebook, Google Analytics, Infusionsoft, Mailchimp, PaySimple, Wordpress

Q. Quelles sont les ressources d'aide disponibles pour Zen Planner ?

Ressources d'aide disponibles pour Zen Planner :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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