
ConnectWise PSA
En savoir plus sur ConnectWise PSA
ConnectWise Manage fournit une application complète d'automatisation des processus et de gestion d'entreprise pour les entreprises technologiques telles que les sociétés de services informatiques, les fournisseurs de services cloud, les développeurs de logiciels, les services professionnels, la sécurité, les prestataires d'infogérance et les télécommunications. Les règles de workflows définies dans ConnectWise Manage couvrent tous les domaines de l'entreprise, de l'envoi de campagnes marketing ciblées au suivi des prestations de services via des accords de niveau de service, en passant par la création de factures et la gestion financière. L'application peut être utilisée pour la gestion des services d'assistance et des tickets, la gestion de projet, le suivi du temps, la gestion de la relation client, la gestion des applications cloud, la surveillance et la facturation, la répartition des techniciens, le suivi des actifs, la facturation, l'approvisionnement, la gestion des stocks, etc.
ConnectWise Manage offre une solution pour simplifier l'informatique et ITIL, avec des options d'automatisation pour la gestion des incidents, la gestion de la disponibilité, la gestion des demandes, la gestion des niveaux de service, les rapports de service, la gestion des actifs de service et de la configuration et la gestion des connaissances. Les tableaux de bord et les outils de création de rapports personnalisables fournissent des informations détaillées sur tous vos indicateurs de performance clés les plus critiques. ConnectWise Manage est également une application mobile permettant de traiter les demandes de service et d'accéder aux données en déplacement.
Options de tarification dès :
Non fourni par l'éditeur
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à ConnectWise PSA
Clients types
- Auto-entrepreneurs
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le cloud
- Sur site
Disponible dans les pays suivants
Australie, Canada, Allemagne, Royaume-Uni, Irlande , Nouvelle-Zélande, États-Unis et 2 autres
Langues
anglais
Options de tarification dès :
Non fourni par l'éditeur
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à ConnectWise PSA
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Fonctionnalités
Nombre total de fonctionnalités pour ConnectWise PSA : 90
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Avis
Vous avez déjà ConnectWise PSA ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Robust software
Publié le 24/05/2021
The support is really good, which is important as sometimes the settings are hard to get right. I...
The support is really good, which is important as sometimes the settings are hard to get right. I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get things flowing correctly.
Avantages
There are a lot of built-in features. It is good for being able to share information between departments. However, there are so many different features, it can be overwhelming for new employees when they first start. It seems to take people a while to really get the hang of it. It is nice having sales being able to see the same invoices as accounting, which saves time of having to send them to them when they have questions.
Inconvénients
The reporting features. While they have a report writer, it is quite difficult to use. It is also chronically slow to load. The second thing is it also seems like in the last year I've had more of my tabs lock up in all areas.

- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
In a world of okay tools, Manage is the best
Publié le 06/04/2021
Avantages
As an integrated PSA / Billing System / Ticketing System it functions great. In comparison to the other products in it's space it's light years beyond in functionality and usage.
Inconvénients
ConnectWise support and account management leaves a lot to be desired, though there recently have been noticeable improvements and if they continue on this path they'll be a world class company once again. Manage really lacks at: CRM/Sales and a few other items. Dashboards require a third party add-on. It's base functionality is decent but everything else is a pay for me option.
Alternatives envisagées
Tigerpaw SoftwarePourquoi choisir ConnectWise PSA
2014-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Loads of Features, Little Support
Publié le 05/03/2012
If you are starting out your operation then this could be a bit pricey to get going. However, if...
If you are starting out your operation then this could be a bit pricey to get going. However, if you are established and need to grow, I don't know how you could not find this tool invaluable. Hopefully they work on the issues that I've described and things get better.
Avantages
This is THE software for a company that provides technical services. It tracks everything from assets to travel expenses in minute detail so you can focus on building your business.
* Installation on PC
- This is a breeze, it works great out of the box for us on Windows 7 and in Terminal Services.
* Google Apps
- Works great with checking Email and Scheduling Resources through Google Apps
* Invoicing
- It was quite the wake-up call to see all the hours we were not able to bill for with our old support portal. (Just be careful to document your work properly because it becomes viewable to the client).
* Transparency
- This software lets your clients see everything going on behind the scenes, from Support Issues to Travel time. It's a must for any honest entrepreneur.
Inconvénients
* Constat errors.
- This software produces lots of errors
* Slow Support.
- ConnectWise has very knowledgable people on staff who can work through ANYTHING that you have trouble with. Unfortunately, they are impossible to get on the phone, by chat or by email. Unless we call and call and call and call and call, we often wait days/weeks for someone to get back.
* Unintuitive Interface
- They should hire someone from Google, Apple or Syntress to rework this interface. It's so cumbersome that common tools are hidden behind clicks and clicks before you ever find them.
- There is no tour to learn the software
- It's confusing with screens that look exactly alike on every page.
- The tabs to view multiple pages are helpful but impractical, it would be better to let the information open in a new window as well.
- No HA - when its down, it's down.
* No Online Payments *Yet*

- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Good software with great support. Somewhat complex to manage
Publié le 16/10/2018
Whilst it is still a work in progress, we are definitely using ConnectWise to improve our business...
Whilst it is still a work in progress, we are definitely using ConnectWise to improve our business processes and effectiveness.
Avantages
Having software that enables us to run our business end to end is a great benefit, rather than having to use separate systems.
Workflows are incredibly powerful for taking out the human error factor, and for ensuring people do the right thing. This improves the quality of work.
ConnectWise support has always been great for me, with helpful, quick responses
Inconvénients
Ongoing management and finding your way round the back end is quite difficult, although not too bad when you get the hang of it.
Releases often don't seem to be tested well enough and often cause additional issues.

- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
ConnectWise Manage, splendid tool with multiple uses.
Publié le 21/01/2019
Currently we provide support services and project management, monitoring our clients' cases and the...
Currently we provide support services and project management, monitoring our clients' cases and the tool works correctly, every day we learn to configure and adapt it for our organization. You can try to acquire it, you will have a great experience.
Avantages
CW Manage inmediately catches you with the various tasks you can perform and how you can configure it, from entering it in the sales area, marketing, support services, project, management, among others.
Inconvénients
Each update delays its entry but its service is sustainable, but for some it turns out to be a complex system that ends up abandonning it to be able to work in which you must have experience.
ConnectWise PSA - FAQ
Voici quelques-unes des questions fréquentes sur ConnectWise PSA.Q. Quels sont les types de licence disponibles pour ConnectWise PSA ?
Types de licences disponibles pour ConnectWise PSA :
- À partir de :
- Type de licence : Abonnement
- Version d’essai gratuite : Non disponible
Q. Qui utilise ConnectWise PSA ?
Utilisateurs habituels du logiciel ConnectWise PSA :
Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. Dans quelles langues ConnectWise PSA est-il disponible ?
Langues dans lesquelles ConnectWise PSA est disponible :
anglais
Q. ConnectWise PSA prend-il en charge les appareils mobiles ?
Appareils pris en charge par ConnectWise PSA :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications ConnectWise PSA peut-il s'intégrer ?
Applications s'intégrant à ConnectWise PSA :
Acronis Cyber Backup, Auvik, Bedrock Data, ConnectWise Automate, ConnectWise CPQ, ConnectWise Control, ConnectWise Cybersecurity Management, Constant Contact, Dynamics 365 Business Central, Google Calendar, Jira, Kaseya VSA, LogicMonitor, MSP360 Managed Backup, Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Outlook, NinjaOne, OpsGenie, QuickBooks Online Advanced, Quickbooks Online, Sage 50cloud Accounting, Salesforce Sales Cloud, The Email Laundry, Webroot Business Endpoint Protection, Xero, Zapier
Q. Quelles sont les ressources d'aide disponibles pour ConnectWise PSA ?
Ressources d'aide disponibles pour ConnectWise PSA :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour ConnectWise PSA.