ConnectWise Manage

ConnectWise Manage

Plateforme de gestion d'entreprise pour le secteur informatique

4,1/5 (180 avis)

ConnectWise Manage - Présentation

Description du logiciel ConnectWise Manage

ConnectWise Manage fournit une application complète d'automatisation des processus et de gestion d'entreprise pour les entreprises technologiques telles que les sociétés de services informatiques, les fournisseurs de services cloud, les développeurs de logiciels, les services professionnels, la sécurité, les prestataires d'infogérance et les télécommunications. Les règles de workflows définies dans ConnectWise Manage couvrent tous les domaines de l'entreprise, de l'envoi de campagnes marketing ciblées au suivi des prestations de services via des accords de niveau de service, en passant par la création de factures et la gestion financière. L'application peut être utilisée pour la gestion des services d'assistance et des tickets, la gestion de projet, le suivi du temps, la gestion de la relation client, la gestion des applications cloud, la surveillance et la facturation, la répartition des techniciens, le suivi des actifs, la facturation, l'approvisionnement, la gestion des stocks, etc.

ConnectWise Manage offre une solution pour simplifier l'informatique et ITIL, avec des options d'automatisation pour la gestion des incidents, la gestion de la disponibilité, la gestion des demandes, la gestion des niveaux de service, les rapports de service, la gestion des actifs de service et de la configuration et la gestion des connaissances. Les tableaux de bord et les outils de création de rapports personnalisables fournissent des informations détaillées sur tous vos indicateurs de performance clés les plus critiques. ConnectWise Manage est également une application mobile permettant de traiter les demandes de service et d'accéder aux données en déplacement.

ConnectWise Manage - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

ConnectWise Manage - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, Europe, Allemagne, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour ConnectWise Manage : Stay on top of ticket aging, time-to-resolution history, and total billable hours
Capture d'écran pour ConnectWise Manage : Stay on top of ticket aging, time-to-resolution history, and total billable hours Capture d'écran pour ConnectWise Manage : Create project plans from scratch or with project templates Capture d'écran pour ConnectWise Manage : Gain full visibility into team resources for efficient daily schedule management and prioritization of emergencies Capture d'écran pour ConnectWise Manage : Create pre-defined project checklists, move around tasks, and hold documents Capture d'écran pour ConnectWise Manage : Customize ticket views and arrange information in a way that suits you Capture d'écran pour ConnectWise Manage : Get full visibility on every client or company interaction Capture d'écran pour ConnectWise Manage : Manage multiple service portfolios from one sreen

ConnectWise Manage - Avis

ConnectWise Manage - Avis

Note globale
4,1
/
5
Excellent
68

Très bien
72

Moyen
30

Médiocre
4

Mauvais
6

Rapport qualité-prix
3,8
Fonctionnalités
4,1
Simplicité d'utilisation
3,6
Support client
3,9
78% des utilisateurs recommandent cette application
Michael W.

Long time ConnectWise user still loves ConnectWise

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.


Traduire avec Google Translate
Utilisateur vérifié

Good Ticketing System for MSP and IT companies

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.


Traduire avec Google Translate
Michelle D.

Good but needs work

It is fair it def needs work and live customer support over the phone.


Traduire avec Google Translate
James V.

OVeral shocking experience

We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.


Traduire avec Google Translate
Yeprem A.

Complete solution but slow as molasses


Traduire avec Google Translate
Michael W.
Traduire en français

Long time ConnectWise user still loves ConnectWise

Publié le 29/06/2016
Provenance de l'avis : GetApp

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Avantages

Mobile iPhone app is A W E S O M E !!!
Your clients can use the customer portal
Constant Updates
Feature request bidding system.
24 hour support
online training videos
Application blueprints, telling you which modules interact with other modules.
Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
Mark invoices as paid in QuickBooks and sync to ConnectWise.
They are the biggest, so they integrate with everybody.
Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Inconvénients

It can be overwhelming for small companies
The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
Each user needs their own account.
don't buy the on-premise edition, you won't be able to keep up with the updates.
They update so frequently I have to update my QuoteWerks frequently,

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Utilisateur vérifié
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire en français

Good Ticketing System for MSP and IT companies

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 28/08/2019
Provenance de l'avis : Capterra

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Avantages

There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

Inconvénients

One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 7.0/10

Michelle D.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire en français

Good but needs work

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/05/2020
Provenance de l'avis : Capterra

It is fair it def needs work and live customer support over the phone.

Avantages

Fairy easy to learn and some
Features are great like service board and scheduling.
I like the ability to send my PO’s directly from the software.

Inconvénients

Purchasing tab needs major work. You can have several back to back chats with support about the same issue and explain it the same way yet each time you get a completely different answer from each agent

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

James V.
Secteur d'activité: Réseaux informatiques
Taille de l'entreprise: 2-10 employés
Traduire en français

OVeral shocking experience

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 01/11/2019
Provenance de l'avis : Capterra

We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.

Avantages

The end of the ady when i can log out of Connectwise.
The Contract part and some automation is good.

Inconvénients

Practically everything else:
Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting.
Then there is the general support - lacking to say the least.
Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in the onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in.
Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how QuickBooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up.
Cloud console which was supposed to save time by synchronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work.
I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We tried to reach out to CW but they're not helping

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Yeprem A.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire en français

Complete solution but slow as molasses

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 12/02/2020
Provenance de l'avis : Capterra

Avantages

Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well.

The mobile app is horrendous.

Inconvénients

Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow.
Gigabit internet connection at home and at the office, slow.
Brand new 8th gen CPU desktop with SSD. Slow.
Laptop. Slow.
It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Recommandation utilisateur
8/10
Basé sur 180 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ConnectWise Manage - Prix

ConnectWise Manage - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3,8/5
Basé sur 180 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ConnectWise Manage - Fonctionnalités

ConnectWise Manage - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,1/5
Basé sur 180 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

ConnectWise Manage - FAQ

ConnectWise Manage - FAQ

Voici quelques-unes des questions fréquentes sur ConnectWise Manage.

Q. Quels sont les types de licence disponibles pour ConnectWise Manage ?

Types de licences disponibles pour ConnectWise Manage :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel ConnectWise Manage ?

Nous n'avons pas d'informations sur les fonctionnalités de ConnectWise Manage.

Q. Qui utilise ConnectWise Manage ?

Utilisateurs habituels du logiciel ConnectWise Manage :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues ConnectWise Manage est-il disponible ?

Langues dans lesquelles ConnectWise Manage est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ConnectWise Manage ?

Types de licences disponibles pour ConnectWise Manage:

Abonnement

Q. ConnectWise Manage prend-il en charge les appareils mobiles ?

Appareils pris en charge par ConnectWise Manage :

Android, iPhone

Q. Avec quelles applications ConnectWise Manage peut-il s'intégrer ?

Applications s'intégrant à ConnectWise Manage :

AuthAnvil, Auvik, BLUIQ, Bedrock Data, Cloud Elements, ConnectWise Automate, Evercontact, JIRA, Kaseya VSA, LogicMonitor

Q. Quelles sont les ressources d'aide disponibles pour ConnectWise Manage ?

Ressources d'aide disponibles pour ConnectWise Manage :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo