Deskpro
Un logiciel de service client sur lequel vous pouvez compter.
4,6 /5 (34 avis) Donnez votre avis !Deskpro - Présentation
Description du logiciel Deskpro
Deskpro est un centre d'assistance multilingue et une application de service client pour toutes les tailles d'entreprises et tous les secteurs. L'application offre une variété de fonctionnalités pour la gestion des cas d'assistance, le libre-service client, le chat en direct et les opinions des clients. Il inclut également des fonctionnalités de reporting, de CRM et des capacités de collaboration. Deskpro peut être utilisé pour convertir des e-mails et des formulaires web en cas d'assistance et les organiser à l'aide de champs, macros, étiquettes, groupes et indicateurs personnalisés. L'application peut ensuite être utilisée pour hiérarchiser et gérer ces cas d'assistance via des actions déclenchées, des actions en bloc et des réponses rapides. Un journal de cas d'assistance interrogeable conserve une trace de toutes les activités d'assistance et les agents peuvent laisser des notes et des pièces jointes à ce propos.
Deskpro offre une collaboration d'agent complète via un outil de discussion d'agent et la possibilité d'attribuer et de partager des tâches. Votre support peut être entièrement personnalisé pour correspondre à votre marque en ajoutant vos propres en-têtes, pieds de page, jeu de couleurs et logo. Deskpro agit également comme un CRM avec des pages popup de profil d'utilisateur, un historique d'interaction, des groupes d'utilisateurs et des cartes de visite téléchargeables. L'application est livrée avec des rapports prêts à l'emploi permettant de comprendre les tendances, la satisfaction client et les performances des agents. Vous pouvez également créer vos propres rapports pour correspondre à vos indicateurs de performance.
Deskpro - Présentation
Prix
Types de licence
Deskpro - Fonctionnalités
Médias

Deskpro - Avis
Deskpro - Avis
clear interface immediatly made our helpdesk more efficient
more fun & more efficiency
Flexible Autos review of Deskpro
It's a great tool with many resources. We are a multibrand company, we provide services for different countries, in different languages, so the tool provides Good solutions for admin the contacts with customers and providers, we can configure different rules, templates depending the needs. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. It's a tool friendly for end users / agents, I hope to implement son the Customer Service page and the chat.
A really powerful tool with simple interface makes it best in the market.
Powerful admin interface, the user interface leaves a lot to be desired
Seriously The Best, and I Evaluated Just About all of Them!
Very Very Very Positive
Comparatif des alternatives : note globale
Comparer avec les alternatives

clear interface immediatly made our helpdesk more efficient
Avantages
deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.
Inconvénients
crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged
Flexible Autos review of Deskpro
It's a great tool with many resources. We are a multibrand company, we provide services for different countries, in different languages, so the tool provides Good solutions for admin the contacts with customers and providers, we can configure different rules, templates depending the needs. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. It's a tool friendly for end users / agents, I hope to implement son the Customer Service page and the chat.
Avantages
It's a friendly tool for new users /agents with a Good interface.
It's a very stable tool
The sales and Support team is incredible, we really appreciate it.
Good guides and manuals in your site.
Offers different solutions and apps
Inconvénients
Forwarding emails / tickets: The email forward is not visible, you have to know this has been forwarded or Reading the full log. At same time if you want to read the forwarded email the text appears in HTML format which is difficult to read in an easy fast way
New tickets: if you are writing a ticket and you open a new window automatically the new ticket copy the data of the previous one
Multi Brand agents signtarure and reporting, it's not very friendly for end users to configure both, with exception of HTML or SQL knowledge.
A really powerful tool with simple interface makes it best in the market.
Avantages
The tool can be customized as per the need and features like live chat, ticket management, reporting make Deskpro a handy product.
The availability of the tool over a different platform and mobile devices makes it usable on the go.
Inconvénients
Did not find issues with the tool, just that initially there is a bit of a learning curve.
Powerful admin interface, the user interface leaves a lot to be desired
Avantages
The admin interface was easy to set up and had all the right things in the right places.
Inconvénients
The user interface was slow and don't even think about opening the tool in multiple tabs. The overall UI was cramped and not clean so it is hard to notice things.

Seriously The Best, and I Evaluated Just About all of Them!
Very Very Very Positive
Avantages
Where to start... The Price is by FAR the best out there, by about half! We looked at all the major players in the industry and none of them could come close to DeskPro in price or in functionality or in customer service. The software itself, is leaps and bounds better from their automation aspects, to the simple to implement customizations (seriously we can now see a per person NPS score every time an agent opens a clients ticket, can you see why that is a bit of a game changer? Knowing overall if the client who submitted a ticket is an overall happy client or a sad client. It's a huge deal). The triggers make even the most complex workflows a breeze. We implemented Single Sign-On for our clients in less than 1 day, it was really so very simple. The system as a whole just offers so much from the Feedback system, which we use as our product Feature Requests Management system. This feature alone is worth it. No more do you have to store all your client feature requests alongside in the same view as your open trouble/bug tickets. Their fully integrated Knowledge Base system with Client Portal, AMAZINGly advanced filters with grouping. For instance from a single button/view you can see all tickets of a certain type (pretty standard stuff) but where DeskPro excels is that you can then further Order and Group that list by not only standard fields, but also all of your custom fields as well!. --> KEEP READING IN THE CONS AREA FOR THE REST OF MY PROs, I'M LIMITED TO 1500 CHARACTERS
Inconvénients
Speaking of custom fields Deskpro Lets you mass update your custom fields. This is also just not available in any of the systems we demo'd. Their customer support is amazing. We are based out of the US and NEVER have any issues getting help from them or their team. The software is simple to setup, easy to manage, powerful and really really flexible! We used Zendesk, LiveHelpNow, TrackIT, FreshDesk, Happy Fox, Boss, Team Support, Desk.com, Cayzu, Jira, Samanage and seriously none of them were even close to what DeskPro has to offer and not to mention they all were just about double the price per agent! If you are even thinking about DeskPro; give it the 30-second trial signup. We have been with them Since December 2013.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
Deskpro - Prix
Deskpro - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
Deskpro - Fonctionnalités
Deskpro - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Deskpro - FAQ
Deskpro - FAQ
Voici quelques-unes des questions fréquentes sur Deskpro.
Q. Quels sont les types de licence disponibles pour Deskpro ?
Types de licences disponibles pour Deskpro :
À partir de: 15,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Deskpro ?
Nous n'avons pas d'informations sur les fonctionnalités de Deskpro.
Q. Qui utilise Deskpro ?
Utilisateurs habituels du logiciel Deskpro :
PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne
Q. Dans quelles langues Deskpro est-il disponible ?
Langues dans lesquelles Deskpro est disponible :
allemand, anglais, arabe, chinois (simplifié), chinois (traditionnel), coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, taïwanais, tchèque, thaï, turc
Q. Quels sont les types de licence disponibles pour Deskpro ?
Types de licences disponibles pour Deskpro:
Abonnement
Q. Deskpro prend-il en charge les appareils mobiles ?
Appareils pris en charge par Deskpro :
Android, iPhone, iPad
Q. Avec quelles applications Deskpro peut-il s'intégrer ?
Applications s'intégrant à Deskpro :
Google Analytics, Highrise CRM, Jira, Magento Commerce, Nicereply, Okta, OneLogin, Trello, Twilio, Xero
Q. Quelles sont les ressources d'aide disponibles pour Deskpro ?
Ressources d'aide disponibles pour Deskpro :
Support en ligne, Support téléphonique, Base de connaissances, FAQ, Forum
more fun & more efficiency