Appointy

Appointy

Logiciel d'agenda

4.6/5 (250 avis)

Appointy - Présentation

Appointy est un logiciel de planning simple, fonctionnel et puissant, conçu pour contribuer à la croissance et à la gestion de votre entreprise. Appointy vous permet d'accepter des rendez-vous en ligne, d'envoyer des rappels automatiques par e-mail/SMS, d'intégrer les réseaux sociaux et le calendrier Google ainsi que d'accepter les prépaiements en ligne, créer des promotions, des offres et bien plus encore.

Appointy prend en charge plus de 100 marchés verticaux. Peu importe la taille de votre entreprise, un plan conçu spécialement pour vous vous sera proposé. Découvrez la raison pour laquelle plus de 75 000 entreprises du monde entier font confiance à Appointy. L'offre de base de l'entreprise sera toujours gratuite pour vous. Inscrivez-vous dès maintenant !

Prix

À partir de
20,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

chinois (traditionnel), tchèque, danois, néerlandais, anglais et 11 autres, finnois, français, allemand, hongrois, italien, norvégien, polonais, portugais, russe, espagnol, suédois

Appointy - Avis

Note globale
4.6/5
95% d'avis positifs
178
Excellent
60
Très bien
8
Moyen
2
Médiocre
2
Horrible
Brad E.
Traduire avec Google Translate

Best I Could Find

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/01/2017
Provenance de l'avis

Appointy is the best solution I've found for our scheduling needs. We use Appointy to schedule energy audits and assessments that last 1-4 hours each across a team of 8 analysts. The best part of Appointy is the ability to set regular and irregular availabilities and unavailabilities for each service tech. We have a pretty unique schedule for our team that rotates between A and B schedules every two weeks. Although it was a bit challenging to set up and required a workaround or two, we were able to set it up in Appointy where other scheduling software would have failed.

Avantages

It has a lot of freedom and flexibility to set up unique and complex schedules. Also love that we can create accounts for external referral partners and they can schedule appointments right in our system without having to involve any in-house staff. Same goes for customers scheduling themselves through a link we added to our website.

Inconvénients

I wish there were more integration capabilities. The google calendar integration that we use only supports syncing with one account. It would be great if it could also sync with each technician's calendar individually. I also wish it had more out of the box integrations with common CRM platforms and the ability to build custom APIs.

I also wish there was some more logic or rules built into how the system pairs an appointment with a technician such as the distance between appointments and recent service volume. The email notifications sent to customers should also have more options to send specific messages based on the type of appointment.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Anneli H.
Traduire avec Google Translate

Great - as always

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/09/2016
Provenance de l'avis : Capterra

Have used this system for my online language business for years now, it's really great - can't do without it now.

Avantages

The automated reminders that go out to clients, helps reduce no shows. All my clients are also really happy to use it and think it looks professional. It has reduced so much admin, as it allows clients to book, re-schedule and cancel their appointments themselves, without having to contact me.

Inconvénients

Would love it to be able to track received payments, and stop clients booking when they haven't prepaid, but that is the only thing I miss. Everything else is fab.

Réponse de Appointy

Thank you Anneli for appreciating our services. This surely helps us serve you and other customers better. We constantly aim at ensuring that Appointy exceeds all expectations in terms of product and customer experience. Just want you to know, we do support compulsory pre payments at the time of booking. We also offer the functionality of Sales reporting wherein you can track received payments. You would have received an email from our team elaborating the details of the functionalities. Once again, thank you for your kind words. We look forward to improving our services to serve you better. Always at your service- Customer Happiness Team @ Appointy.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Paul A.
Traduire avec Google Translate

Robust Free Product - but I will probably upgrade to get more customization features.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/10/2017
Provenance de l'avis : Capterra

Avantages

I have been using Appointy for 2 years now. Many great features for a free product. My clients seem to be able to use it, as most of my bookings now come through Appointy. No one has ever told me "I am calling because I can't figure out how to book online." Really like the Google Calendar integration.
Now that my business is taking off I plan to upgrade to the paid version. I would like to further customize the client contact points, which is limited in the free version.

Inconvénients

I am not automatically logged in when I go to the website, and before I can log in I get a customer service pop-up chat window asking me why I have come to Appointy. Its just a little annoying to be asked the same question every day. That said, they've let me use this software for free for 2 years, so trying to engage me once a day is not too high a price to pay. :)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Julene L.
Traduire avec Google Translate

I highly recommend Appointy!

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 12/01/2017
Provenance de l'avis : Capterra

I have a consultation business with several types of services that I tailor to meet the specific individual needs of my clients. Appointy allows me to set the hours that I am available for consultations along with how much time I need between appointments. Appointy allows the client to choose the type of service, schedule their appointment, and pay for it all with a couple clicks of a mouse. Appointy allowed me to custom create the intake information I need for their appointment. It displays that to the client to fill out when they schedule their appointment. And in the rarer instance where someone contacts me by phone instead of through my website, I can manually enter their appointment through the administrative side of Appointy so the time slot does not get double booked. It also allows me to block time from a regularly open time slot for those days when I want to take time off to schedule something for myself. Appointy has allowed me to manage my time better because it saved me a ton of back and forth in emails to ask for specific things each time a client emailed me. My clients see a professional user-friendly portal to book their session through and they too like the new way they make appointments with me. Some have even asked me to tell them more about it so they can use it in their business too. --- My experience with the support staff at Appointy has been above expectation. I found it so user-friendly that I only needed their help on one small thing when setting it up. I was responded to almost immediately. They even followed with me afterward. I am extremely happy with Appointy. I tried two other appointment setting plugins that work with Wordpress and canceled them both during the trial. Appointy is the best!

Avantages

Ease of use, ability to customize what clients need, ability to block times in regularly open days when I want to do something fun instead of work, ability to manually input appointments for those who aren't comfortable with technology, that my clients find it professional and easy to use as well

Inconvénients

Nothing

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Renat Z.
Traduire avec Google Translate

Getting worse by the day

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/08/2016
Provenance de l'avis : Capterra

This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page.

We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain;

Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners.

Here is the list of things that hasn't changed to this day (since 2011).
1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.

Inconvénients

If new booking user hasn't confirmed his email address, Appointy still books this user into the schedule, and if that user misspelled his email address he doesn't receive appointment reminder, hence you get a no-show, causing you to loose money and your staff getting angry for lost time slot.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Recommandation utilisateur
9.1/10
Calculé à partir de 250 avis
Comparatif avec les logiciels similaires : recommandation utilisateur

Appointy - Prix

À partir de
20,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.6/5
Calculé à partir de 250 avis
Comparatif avec les logiciels similaires : rapport qualité-prix

Appointy - Fonctionnalités

  • Base de données de clients
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration de tiers
  • Intégration des médias sociaux
  • Notifications automatiques
  • Rappels automatiques
  • Rapports et statistiques
  • Stratégie de marque personnalisable

  • API
  • Base de données de contacts
  • Champs personnalisables
  • Intégration CRM
  • Intégration des e-mails
  • Intégration mobile
  • Modèles personnalisables
  • Paiements électroniques
  • Rapports personnalisables
  • Suivi des activités
  • Tableau de bord d'activités
Fonctionnalités
4.5/5
Calculé à partir de 250 avis
Comparatif avec les logiciels similaires : note sur les fonctionnalités

Appointy - FAQ

Voici quelques-unes des questions fréquentes sur Appointy.

Q. Quels sont les types de licence disponibles pour Appointy ?

Types de licences disponibles pour Appointy :

À partir de: 20,00 $US/mois

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Appointy ?

Nous n'avons pas d'informations sur les fonctionnalités de Appointy.

Q. Qui utilise Appointy ?

Utilisateurs habituels du logiciel Appointy :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Appointy est-il disponible ?

Langues dans lesquelles Appointy est disponible :

chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hongrois, italien, norvégien, polonais, portugais, russe, espagnol, suédois

Q. Quels sont les types de licence disponibles pour Appointy ?

Types de licences disponibles pour Appointy:

Gratuit, Abonnement

Q. Appointy prend-il en charge les appareils mobiles ?

Appareils pris en charge par Appointy :

Android, iPhone

Q. Avec quelles applications Appointy peut-il s'intégrer ?

Applications s'intégrant à Appointy :

Authorize.net, Egnyte, Facebook, LeadsBridge, PayPal, Smith.ai Live Website Chat, Squarespace, Wordpress, Wordpress, Workato

Q. Quelles sont les ressources d'aide disponibles pour Appointy ?

Ressources d'aide disponibles pour Appointy :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo