Talkdesk
C'est le premier logiciel pour centre d'appels basé sur le cloud au monde.
4,6/5 (570 avis)Talkdesk - Présentation
Description du logiciel Talkdesk
Talkdesk est la première solution au monde de centre d'appels basée sur un navigateur qui aide les entreprises du monde entier à renforcer leurs relations clients. Plébiscitée par Box, Shopify et des milliers d'autres entreprises leaders orientées clients, elle permet aux agents de disposer d'une vision à 360° des clients.
La solution Talkdesk permet aux entreprises de :
– Avoir des conversations plus personnalisées avec les clients et les prospects ;
– Améliorer la productivité et l'efficacité de l'équipe ;
– Prendre des décisions basées sur les données pour améliorer les indicateurs de performance clés.
La solution offre des intégrations fluides dans les outils commerciaux comme Salesforce, Zendesk, Slack, Desk.com et plus de 20 autres applications majeures. Dotée de centaines de fonctionnalités personnalisables, notamment des flux de travail automatisés, des outils de reporting en direct et un routage basé sur les compétences, c'est la solution de centre d'appels idéale pour les entreprises de toutes tailles.
Talkdesk - Présentation
Prix
Types de licence
Talkdesk - Fonctionnalités
Captures d'écran
Talkdesk - Avis
Talkdesk - Avis
TalkDesk is above the rest! - Cortney K
TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.
Powerful phone system, though focus shifting away from startups
We needed a phone system which allowed our distributed team to take business calls on mobile numbers and not expose their personal phones. Talkdesk has empowered this use case, though we wish the apps were easier to use.
Worst experience we had
I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.
Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number.
After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money.
This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.
This is how you communicate with your customers fast and effectively!
Manual calls are now the thing of the past. I can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world.
Talkdesk everything you want with a clean UI/UX - CCaaS
OUr customers want quick and easy access to their reps by phone. Talkdesk makes that possible. Management wants an integrated phone system to be able to view high level data in other areas of our business. Talkdesk is the CCaas that fit our needs.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
TalkDesk is above the rest! - Cortney K
Avantages
The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!
Inconvénients
Sometimes the audio is best when connected via ethernet cable.
Powerful phone system, though focus shifting away from startups
We needed a phone system which allowed our distributed team to take business calls on mobile numbers and not expose their personal phones. Talkdesk has empowered this use case, though we wish the apps were easier to use.
Avantages
Product is full featured, including full ability to call anywhere (including internationally), digital voicemail, contact management, calling from a browser, analytics and performance statistics, and integration with CRMs. You can also receive incoming calls via phone line rather than just via data connection. Many customization options including business hours settings, which phone lines to ring in certain circumstances, and a call tree builder are also helpful.
Inconvénients
For the longest time, Talkdesk did not have apps for iOS nor Android, but now it appears that they do as of October 2019. Even still, you need to activate the app via a technical support request, which is not a very user-friendly way to handle things. The web-browser based version occasionally hangs (nonresponsive) and a page reload is required, even though we are using a modern computer and modern browser. We've also noticed that the company's focus is shifting away from small customers and startups towards only enterprise customers, so the platform is not as easy to deploy or use for this segment as it was before.
Worst experience we had
I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.
Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number.
After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money.
This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.
Avantages
Nice app, nice design, easy to use, good quality of sound.
Inconvénients
Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money.
Réponse de Talkdesk
We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere.
This is how you communicate with your customers fast and effectively!
Manual calls are now the thing of the past. I can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world.
Avantages
The ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce.
I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's. - Kenley B
Inconvénients
There is no texting feature. Most customers love to text or take a call these days. I think talkdesk could do wonderful if they incorporated a texting feature to their platform. I also would like for a whisper effect on the reporting feature.
The ability to say something to my representative while they are on a call, and customers cant hear what I'm saying would be amazing. This way I can coach them on what to say without distracting them from the call. - Kenley B
Talkdesk everything you want with a clean UI/UX - CCaaS
OUr customers want quick and easy access to their reps by phone. Talkdesk makes that possible. Management wants an integrated phone system to be able to view high level data in other areas of our business. Talkdesk is the CCaas that fit our needs.
Avantages
The ease of use the my favorite thing about the software. As a daily user and admin, Talkdesk isn't part of things I worry about breaking, it just works. It works for me and new hires alike.
Inconvénients
Call quality. If talkdesk could fix the random bouts of call quality issues, then this would be a near perfect solution.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Talkdesk - Prix
Talkdesk - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Talkdesk - Fonctionnalités
Talkdesk - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Talkdesk - FAQ
Talkdesk - FAQ
Voici quelques-unes des questions fréquentes sur Talkdesk.
Q. Quels sont les types de licence disponibles pour Talkdesk ?
Types de licences disponibles pour Talkdesk :
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Talkdesk ?
Nous n'avons pas d'informations sur les fonctionnalités de Talkdesk.
Q. Qui utilise Talkdesk ?
Utilisateurs habituels du logiciel Talkdesk :
Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues Talkdesk est-il disponible ?
Langues dans lesquelles Talkdesk est disponible :
anglais, français, allemand, italien, portugais, russe, espagnol
Q. Quels sont les types de licence disponibles pour Talkdesk ?
Types de licences disponibles pour Talkdesk:
Abonnement
Q. Talkdesk prend-il en charge les appareils mobiles ?
Appareils pris en charge par Talkdesk :
iPhone, iPad
Q. Avec quelles applications Talkdesk peut-il s'intégrer ?
Applications s'intégrant à Talkdesk :
Freshdesk, Help Scout, LiveChat, Nimble, Olark, Pipedrive, PlayVox, Slack, Zendesk, injixo
Q. Quelles sont les ressources d'aide disponibles pour Talkdesk ?
Ressources d'aide disponibles pour Talkdesk :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.