Talkdesk
C'est le premier logiciel pour centre d'appels basé sur le cloud au monde.
4,6 /5 (657 avis) Donnez votre avis !Talkdesk - Présentation
Description du logiciel Talkdesk
Talkdesk est la première solution au monde de centre d'appels basée sur un navigateur qui aide les entreprises du monde entier à renforcer leurs relations clients. Plébiscitée par Box, Shopify et des milliers d'autres entreprises leaders orientées clients, elle permet aux agents de disposer d'une vision à 360° des clients.
La solution Talkdesk permet aux entreprises de :
– Avoir des conversations plus personnalisées avec les clients et les prospects ;
– Améliorer la productivité et l'efficacité de l'équipe ;
– Prendre des décisions basées sur les données pour améliorer les indicateurs de performance clés.
La solution offre des intégrations fluides dans les outils commerciaux comme Salesforce, Zendesk, Slack, Desk.com et plus de 20 autres applications majeures. Dotée de centaines de fonctionnalités personnalisables, notamment des flux de travail automatisés, des outils de reporting en direct et un routage basé sur les compétences, c'est la solution de centre d'appels idéale pour les entreprises de toutes tailles.
Talkdesk - Présentation
Prix
Talkdesk - Fonctionnalités
Médias
Talkdesk - Avis
Talkdesk - Avis
TalkDesk is above the rest! - Cortney K
TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.
Great sound quality... Admin page has room for improvement.
Worst experience we had
I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.
Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number.
After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money.
This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.
My Talkdesk experience
All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request.
Talkdesk was there when we needed it
Easy to use, with the options to expand and customize TD to your needs.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
TalkDesk is above the rest! - Cortney K
Avantages
The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!
Inconvénients
Sometimes the audio is best when connected via ethernet cable.
C'est le premier logiciel pour centre d'appels basé sur le cloud au monde.
Great sound quality... Admin page has room for improvement.
Avantages
What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce. Being able to pull up a lead's file in Salesforce through the TalkDesk bar is such HUGE timesaver!!!!
Inconvénients
Being in a call center where we connect potential clients with our real estate agents located all throughout the country, it is crucial to have quick access to our agent's personal phone #'s. We haven't been able to add, delete, or update any phone numbers to our "Favorites" list (serves as our internal phone directory) for a couple of weeks now and it doesn't seem like like any solutions are on the way
C'est le premier logiciel pour centre d'appels basé sur le cloud au monde.
Worst experience we had
I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.
Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number.
After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money.
This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.
Avantages
Nice app, nice design, easy to use, good quality of sound.
Inconvénients
Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money.
Réponse de Talkdesk
We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere.
C'est le premier logiciel pour centre d'appels basé sur le cloud au monde.
My Talkdesk experience
All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request.
Avantages
The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use
Inconvénients
I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature
C'est le premier logiciel pour centre d'appels basé sur le cloud au monde.
Talkdesk was there when we needed it
Easy to use, with the options to expand and customize TD to your needs.
Avantages
I really like how Talkdesk allows you to view and customize the reporting section of the site. You are able to see the statuses of your agents and the number of calls coming in, response times, etc. Having a dashboard so visibly appealing and easily usable is fantastic.
Inconvénients
I do NOT like that you cannot put a client on hold. You have to mute them before finding the number to transfer them. Super frustrating.
C'est le premier logiciel pour centre d'appels basé sur le cloud au monde.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Talkdesk - Prix
Talkdesk - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Talkdesk - Fonctionnalités
Talkdesk - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Talkdesk - FAQ
Talkdesk - FAQ
Voici quelques-unes des questions fréquentes sur Talkdesk.
Q. Quels sont les types de licence disponibles pour Talkdesk ?
Types de licences disponibles pour Talkdesk :
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Talkdesk ?
Nous n'avons pas d'informations sur les fonctionnalités de Talkdesk.
Q. Qui utilise Talkdesk ?
Utilisateurs habituels du logiciel Talkdesk :
PME, Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues Talkdesk est-il disponible ?
Langues dans lesquelles Talkdesk est disponible :
allemand, anglais, espagnol, français, italien, portugais, russe
Q. Quels sont les types de licence disponibles pour Talkdesk ?
Types de licences disponibles pour Talkdesk:
Abonnement
Q. Talkdesk prend-il en charge les appareils mobiles ?
Appareils pris en charge par Talkdesk :
iPhone, iPad
Q. Avec quelles applications Talkdesk peut-il s'intégrer ?
Applications s'intégrant à Talkdesk :
Freshdesk, Help Scout, LiveChat, Nimble, Olark, Pipedrive, PlayVox, Slack, Zendesk, injixo
Q. Quelles sont les ressources d'aide disponibles pour Talkdesk ?
Ressources d'aide disponibles pour Talkdesk :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.